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DOOGEE（www.doogee.cc）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 523 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 38% 打了 1 星；商家回复了 9% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Many consumers frequently complained about poor build quality and persistent hardware failures, noting that screens, cameras, or charging ports broke shortly after purchase. People also encountered unhelpful customer service teams and entirely unresponsive warranty support when attempting to resolve these frustrating problems. Though some customers mentioned positive experiences, such as receiving prompt replacements from support, enjoying reliable battery life, or appreciating solid device construction, these instances were less common overall. Buyers also pointed out that certain budget models provided functional features and decent network download speeds for everyday use despite the general drawbacks.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I bought Vmax rugged phone on 13 September and still waiting for delivery. It's been almost 3 weeks now and still not receiving. I emailed them and not getting reply. Seems like customer support doesn't exit. I'm very frustrating and I want my phone.
Ok phone, terrible service, great disappointment. I'm hugely disappointed with my order. I ordered model V max, smartwatch and the fast charger. I got phone after 1 month, smartwatch by another delivery after 7 weeks and charger didn't arrive at all. Contact with the shop is tragic. I can understand that products were not in stock, but I can't understand I had to wait for email with answer to my questions usually several days, for some questions I didn't get answer at all! Because of that I paid border custom clearance much higher than I should, because I didn't know what is in the package. First parcel was sent from Hong Kong, second from Germany. I feel like an idiot. I didn't get full order I paid for. About the phone, the protective glass was attached poorly, with just few tiny air bubbles but it was not perfect. As someone else already reported in some review 5G DOESN'T WORK what makes you question if this phone even has 5G antenna actually. I had so high hopes and I was taken straight to the ground by this company. Ah, camera is so so. To be more precise, with poor lighting conditions it can't manage what other brands phones in this price range can do easily. I have some other comments but these are minor comparing to what I mentioned already. For your own goodness, avoid this company.
It's been two weeks since I received my S110 from Doogee. The phone arrived after about 2.5 weeks from the order date in pristine condition. It works like a charm and battery life is fantastic! Check if the gadget you are ordering is in stock before you place an order to avoid unnecessary delays. Doogee tend to go silent after one places an order and respond with updates only after your order has been shipped. I waited 7 days before any updates and almost cancelled my order after reading a few reviews here. All in all, they delivered on their promise. I advise you to know exactly what you are purchasing and have some patience.
Bought a DOOGEE V30 direct from company took weeks to arrive. Sent with a useless Euro charger. Emailed thier support 3 times ZERO RESPONSE. DO NOT BUY DOOGEE NO BACK UP WILL BE NO WARRANTY as they never respond. BAD EXPERIENCE.
i hate this phone ,It makes applications not work sometimes then i have to restart it . Recently i restarted it and its stuck in a boot mode , the buttons are not working which means i can not do anything about it . Its so inconvenient
I purchased a rugged phone and at first attempt of use, I noticed it was very laggy, apps crashed all the time, and apps only worked after trying to open them 3rd of 4th time. I have contacted support to return the phone and get a refund as it was not functioning properly. After one response from them asking for details around my issues and after I had replied, they have just disappeared of the face of earth. No the best experience, must say.
We bought 2 rugged smart phones. The case on one proved not rugged and cracked within a week. We contacted Doogee without response. So basically there is no warranty. DO NOT BUY a Doogee product, there is no warranty or after sales service
I purchased a DOOGEE S89 PRO in October 2022, the phone ceased function in April 2023. I contacted the company in May 2023 and followed instructions to attempt to fix the problem. after several back and forth sessions I asked for a warranty repair or replacement for the defective phone. No replies or further contact from the company since. The company provided a 1 year warranty and has failed to uphold that warranty.
The V20 is a great phone, as per the cracked screen comment? It's the screen protector! Clean the screen after you pull off the broken glass screen protector and put the new one that came with the phone or order an extra off aliexpress for god sakes . after cleaning the screen if needed.peal side one than side two after you use a credit card to extract all the bubbles.
I have a V20. The specs seemed good, great value for money, but the reality is you get what you pay for, maybe not even that. My screen cracked very quickly making me doubt whether it really was 'Gorilla' glass, the camera, although it claims to have 108MP, if you take a picture and zoom in much, it's a very poor quality package. Pixels are not everything. Much worse though is that the charging port seems very flimsy, it quickly stopped reliably charging. And while it claims to have 15W wireless charging, it is extremely poor. It barely connects. You might be able to get it charging while turned off, trickling, to perhaps 5%. That's all. So I can't charge it I cant connect it its a piece of rubbish and I won't trust Doogee again. Poor quality Chinese manufacturing.
Selling v30 phone with faulty second sim slot. Customer service just repeat the same standard info every time. They continue to sell the phone even though there are loads of reviews with similar problems on Amazon etc
sent a defective phone by doogee mall and they refuse to allow me to return it,even though terms of service on their website say that this is allowed. avoid this fraudelent company..
Bought a V20 rugged phone 14 months ago, has been a great phone until 2 weeks ago (May 23) fingerprint sensor stopped working, many apps set up such as banking for ease to use this method. This seems to be a common issue if you check the online DOOGEE user forum. As I purchased from a 3rd party vendor from eBay, DOOGEE service are not as helpful as they could be. The forum highlights issues with support too...but that said, if not an issue for you the phone is a good overall device with loads of storage and pretty good performance, audio however is a bit weak...
seems to be a lot of false reviews here. the defective phone they sent me was bad and now they will not answer emails about returning it.. they will not honour their return policy .
Months of emails regarding a known fault with a V20 phone fingerprint reader, and being included in an email between staff actively telling the other to ignore me. Also had an s88 pro with a gps fault from one of their resellers - sent it back to China and came back with the same fault - now they refuse to fix it properly claiming outside of warranty... When the issue occured inside warranty period and took months to get shipped back and forth.. I would be happy to share the screenshot of the email but cant add images here.. horrific / no customer service whatsoever. Avoid this brand..
Don't buy. Waste of money. I bought my V30 It took 9 days to get delivered and it came in the mail damaged. All phone calls echo. The water resistant membrane is broken. Doogee refuses to respond, the one time they did respond they refuse to except return/ replace since it was past the 7 days since purchase which means delivery days count towards your return days. I have been ignored and tossed aside. Horrible customer service and horrible experience all they want is your money.
I received a damaged tablet - no working WIFI. I contacted the seller (DOOGEE Official Store), who offered to send the tablet to his service. I sent the tablet and it turned out that the motherboard (in the new tablet) is damaged. The service does not have repair parts. From now on, DOOGEE Official Store refuses to replace and repair the tablet, suggesting a logistic dispute. Only that the parcel was sent correctly. I do not recommend - I just lost money, time and nerves. There is no guarantee. There are many other tablet manufacturers that care about the customer. I will never buy a Doogee product again
they don't even worth a 1 star I have a phone shop and bought from them around 20 phones , we had many complaints from returning customers , everytime we tried to reach out to this company for the repairs as the phones are still under warranty , they never reply back and they blocked us on what'sapp chat by the sales manager or maybe the owner , called GARY . this will lead them to a legal action against them I am now selling my customers ULEFONE brand which are 10 times better than the stupid doogee .
Worse phone ive EVER bought, worked ok for first few months, touchscreen became hit & miss when trying to use, then after around 8 months the whole screen came loose & now the screen does not work at all!! This is described as a "Rugged" phone, far from it, AVOID. Like i say, the worse phone ive ever bought & it wasn't cheap when i bought it. Absolute garbage!!
Bought a Doogee 96s Pro It worked perfectly well for about 10 months then a shadow appeared across the screen a ghosting covering about 10% of the screen. Then later the sound stopped completely no ringing nor media sound. If phone is turned off for at least three hours then I get full working sound again for a maximum of a hour then it goes dead again. No sound not much use as a phone!! Contacted Darty France who I bought phone from No Help at all they offered was "Speak to Doogee" Contacted Doogee eventually received an e-mail "Not their problem speak to Darty". My advice is don't buy from this company absolutely no customer care nor service nor after sales service. Tried a local repairer he just laughed and said he would even try and repair a Doogee phone because he has a good reputation for quality work and any attempts to repair this "load of Rubbish" (Not his exact words) would only result in him having to repair it again and again. Buy any other make but Doogee
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