Most reviewers were let down by their experience overall. Many consumers frequently complained about poor build quality and persistent hardware failures, noting that screens, cameras, or charging ports broke shortly after purchase. People also encountered unhelpful customer service teams and entirely unresponsive warranty support when attempting to resolve these frustrating problems.
Though some customers mentioned positive experiences, such as receiving prompt replacements from support, enjoying reliable battery life, or appreciating solid device construction, these instances were less common overall. Buyers also pointed out that certain budget models provided functional features and decent network download speeds for everyday use despite the general drawbacks.
i HAD A S58 PRO RUGGED BOUGHT AS A CHISTMAS PRESENT 2021, THE FINGER PRINT ID HAS STOPPED WORKING OVER AND OVER AND NOW HAS DISAPEARED FROM PHONE ALLTOGETHER, IT WAS ONE OF THE MAIN REASONS THAT I CHOSE THE PHONE AS A PRESENT SO I AM VERY UNHAPPY WITH THE SITUATION, I AM NOT SURE HOW TO CONTACT DOOGEE TO ASK FOR A REPLACEMENT OR A TOTAL REFUND OF THE PRICE THAT WAS PAID, I THINK IT WAS ORDERED FROM AMAZON SO NOT SURE WHETHER TO COMPLAIN TO THEM ABOUT MY PREDICAMENT, THE N20 THAT I HAD FOR ABOUT A YEAR WAS FREEZING ALL THE TIME,HENCE REASON FOR MY HAVING A NEW PHONE AS A PRESENT, THATS ABOUT THE LONG AND SHORT OF IT,NOT VERY HAPPY AT ALL
Guess some manufacturers or sellers don’t take reviews seriously, I was about buying 3 of the Doogee phones as gift for my girls upgrading their table into phones but thank goodness I always make it a habit to check reviews. It’s bye bye to ever buying the phone that goes with its name’Doogee’
I would like to bring to the attention of all people that read this review that if they use this company and have a good experience I am happy for them, but I can only go by how I have been treated.
In March 2021, I purchased a DOOGEE mobile phone from a online provider called Banggood, who sell products on behalf of DOOGEE. I did not receive the phone until late April 2021 and had the phone 📱 for approximately 6 to 8 weeks before the phone developed a serious fault. I contacted the merchant who I bought the phone from but they started giving me the run around. As I was dealing with my mother's passing away this was very distressing, therefore I contacted the manufacturer of the actual phone. I spoke to an individual in their customer service department, who gave me an address to send the product back to. This product was sent back in August 2021 by international tracking. In the meantime I spoke to an individual in their marketing department who was very helpful and understood my frustration, he assured me that he would bring this to the attention of the Support services to get this issue resolved.
The marketing operative in question responded to my emails even sending me details of the complaint raised on my behalf.
Other a month later in Nov 2021 I finally received a response from the Support services but they where asking me questions about the fault of the phone and for pictures or videos, I explained that the phone was no longer in my possession and that they could look into this when they received the phone. I sent the support team numerous emails without response, I even said that I would need to take legal action, still no response, finally when I received an email from them I complied with their request for the postal receipt with the tracking number and my original receipt of purchase. Since I supplied all of these details I have not heard from this company again, I tracked the phone which stated that the company received it in Oct 2021, I have since asked my bank to act on my behalf, but it would seem that the bank is also having issues with my dispute. I will continue to pursue this as I do not feel that I should be dealing with a company that is this dishonest and I am within my rights to have a full refund of the product. Therefore to all who use this company or any outlets that sells it merchandise, be very careful because their after care services are a disgrace.
My wife and I have had the Y9 plus for the last two years with differing experiences. My wife's phone has pitiful signal strength and can drop calls every few seconds at times whilst mine has performed OK but the screen cracked overnight whilst on charge. It cracked from the camera lens which isn't any sort of impact point and, besides it was on the bedside cabinet in it's leather case! I don't know if this is a common fault
but I have heard of screens breaking on their own. No sign of any swelling or any form of impact. Strange, but it was less than £70 and it will cost that and more to repair it. New phone time.😀
Hey,
I missed our one year anniversary DooGee, sorry.
I forgot to let the world know it was a year since you stole my phone, pretending to repair it! The one I sent on Nov 27th 2020.
I forgot to tell everyone that you then pretended that BREXIT was preventing you from posting anything from Europe to the UK.
I forgot to tell everyone that you deliberately lied and delayed the entire process until the point it was outside of any time period that paypal would step in and refund me.
You have not even bothered to reply to any emails since May 2021, so it is very very obvious now that you are exactly the kind of deceitful con artists that I was concerned you were.
Here's the bogus shipping information you sent me that never updated, so the world can see how bloody awful you people really are!
WL710283756GB
DO NOT BUY ANYTHING FROM THESE PEOPLE, THEY SELL COMPLETE RUBBISH AND HAVE NO QUALMS STEALING FROM THEIR CUSTOMERS.
zhoujiekun you are an UTTER disgrace to humanity, I hope you are deeply ashamed of yourself although I doubt you even have a conscience.
If you want a decent rugged phone, look at Ulephone. Their screens don't break, the bluetooth works properly, the phone signal is excellent, the batteries continue to work properly and the OS is decent.
Hey,
So yeah it's me again, I still haven't got the phone DooGee stole from me, almost a year ago now. I think that just by itself says a great about this company.
But, I have a review to leave on their S55. I just bought my partner a new phone, because we are getting rid of all the DooGee devices in the house, I hate them that much and now I have a reason to hate them even more. I bought her a Samsung A12 and my god the difference it has made!!
We thought that the issues were the internet and the location. Turns out the ENTIRE issue was the phone. I have NEVER in my life encountered such as useless phone. I am not talking about the whole device, I am just talking about its ability to be a phone; a device you speak into and hear out of.
The S55 is an absolute bloody joke, it pops, crackles, echos, drops, bleeps, gets louder, gets quieter and all in the space of one phone call. It has absolutely appalling signal strength, compared to any other model we've had in the house. You can turn off the mobile and try connecting to Whatsapp by Wifi only, it makes absolutely no difference, it is completely awful.
So thanks very much DooGee for making our lives an absolute misery for over a year by selling total garbage and pretending it is a smart phone. I've literally not been able to call my partner in the last 18 months without going absolutely insane.
So my S90 started having issues, before someone stole it. Both S88s I bought had hardware issues. The X95 has failed after a year. Now we discover the S55 is an abhorrent waste of silicone too...
So people, AVOID this shoddy company at all costs, because not only is their tech an absolute joke, they could not care less about honouring warranties and they will actually steal your device if you are stupid enough (like me) to send it to them for repairs.
Absolutely the worst company I have ever encountered!! Utterly useless in every regard...
Terrible! Bought a well advertised super rugged phone S96)and the screen broke within a week. Not dropped from meters high onto hard concrete, but 10 inches from my bed to the rug below. No customer service. No help. Terrible. Waste of money!
They're still a pack of thieves. Stole my phone instead of repairing it and then lied through their teeth about it until I ran out of time to claim a refund.
Utterly despicable company...
These People are Charlatans.
They will steal your money and then send a box which will be stuck in Netherlands.
Yiu won’t see your money or the phone ever.
Trust Pilot will pull this down if on the payroll. They have total incompetent staff and can easily be bought off so expect this to be pulled down
This has been going on for so long now that I've forgotten to update the fact nothing has changed and this company are bunch of lying con artists.
So to that end:
Number of days since I posted my phone for repairs and un-returned: 300! Rapidly approaching a year since these disgraceful thieves took my original phone.
Number of days with no tracking update on the replacement: 160!
Number of days with no response from 4PX: 104 - they obviously couldn't even be bothered to read their emails
Number of days since Doogee contacted me: 92 (although that might as well be 136 since this last contact was a total waste of everyone's time)
So there is now absolutely NO way in the world my phone replacement is ever getting to me, DooGee have deliberately lied through their teeth about absolutely everything since I posted my phone to be repaired. They have deliberately delayed me to the point I can no longer claim a refund from PayPal and as soon they were absolutely sure they reached that point, they just stopped replying AT all.
You can look up WL710283756GB if you are in any doubt as to whether or not I am telling the truth, you will find it still only shows the parcel as being registered on April 16th. This has never changed, Doogee have never done a damn thing to investigate or fix the problem. They couldn't care less.
Do NOT buy anything from these people unless you have money to burn. I guarantee you whatever you purchase will fail within a year and they will never honour any warranty or claim for repairs.
Number of days since I posted my phone for repairs and un-returned: 272! Rapidly approaching a year now.
Number of days with no tracking update on the replacement: 132!
Number of days with no response from 4PX: 76 - they obviously couldn't even be bothered to read their emails
Number of days since Doogee contacted me: 64 (although that might as well be 108 since this last contact was a total waste of everyone's time)
Obviously, I am never getting my replacement phone. Obviously Doogee are literally thieves, I don't just use this word for no reason, they have stolen my property and lied about everything. 272 days ago I sent my phone to be repaired. That's over nine months now, approaching ten.
The S55 I bought last year, the thumb reader no longer works and the entire phone freezes for ten minutes at a time. The N95 is having battery issues. But seeing as these devious criminals have already stolen one phone, I am obviously never getting these other phones repaired either! This is not down to luck, or bad luck, this is because doogee manufacture products that are designed to fail, they clearly don't care about quality control, they could not care less about customer service - as illustrated by my story and the fact they have not bothered to reply to anyone on here since April.
Oh and "amusingly" since I started leaving all these negative reviews, I am getting spam mail every couple of weeks, on the address I am using on Trustpilot. Every one of them is a fake email telling me that Australia Post has my package... when I don't live in Australia.
Utterly pathetic. Utterly dishonourable.
Regarding the last message/review from Oliver Priestley. I am the stepdad in question. I didn't foolishly buy the first phone that shone the brightest. I spent time researching the different options in the price class I was prepared to pay. I decided on a Doogee S96 pro. When it arrived I started to set it up. I followed the instructions to the letter. When I transferred data from my LG G6+ I was not able to unlock my Doogee. It kept switching off and turning itself back on without me being able to proceed further with it. I put it back on the factory settings and sent it back as being faulty. I was convinced it was a one off problem so I bought another identical phone. This time I thought about the issue I had with the first one. I concluded that the data from my LG had some how corrupted my Doogee leading to the problem. I am not an electronics whizz but I tried activating my new Doogee without transferring the data from my LG. It worked. The first Doogee I bought was probably ok. It just means I have to input my data from my old phone manually. "What's that Oliver, your going to amend your review". I should think so. Us oldies ain't so dumb.
My stepdad has stupidly purchased from this company twice. After believing the first one was faulty my stepdad foolishly purchased from this company again their phones seem to be working at the set up stage but once set up, data transferred etc.. The phones turn off and are unresponsive not allowing you to unlock the phone without it turning off it seems the company is making all their money off selling your data online once your data from your previous phone is moved onto it. I suggest factory resetting the phone before sending it back, however your data and information is probably being sold on the internet to companies already. This company has almost definitely paid off companies to give them a good rating such as this website as there are no good reviews but it says there are.
Number of days since I posted my phone for repairs and un-returned: 248!
Number of days with no tracking update on the replacement: 108!
Number of days with no response from 4PX: 52
Number of days since Doogee contacted me: 40 (although that might as well be 84 since this last contact was a total waste of everyone's time)
Seriously, with these kinds of stats, I don't know why anyone would buy from this company. They absolutely suck >:(
I was very happy with my doogee S60. But I feel absolutely ripped off by the company. I bought a S40 for my wife in December 2019 from your own website. As it came to us it was not working and it was not even looking as a new phone. I got a mail from technical support and they gave me an address to send it to Poland to repair and so I did. I wrote as well to this address in Poland to let them know I was sending the phone. The result is I have paid 100 euro for a phone plus the sending of it and I never got it back. I got not even an answer from doogee or the Poland address were I sent it and no one in doogee,s technical support have helped me. I have wrote 25 mails and no one could tell me where is the phone I paid for. No one has cared for it. Terrific experience with your company. You got the money from me but I never got the phone. I felt happy with my phone as I think it's a great one but the way I was treated was horrible so instead of buying a new doogee I will buy another phone from another company.
As I said...I feel absolutely ripped off.
Number of days since I posted my phone for repairs and un-returned: 239!
Number of days with no tracking update on the replacement: 99!
Number of days with no response from 4PX: 43
Number of days since Doogee contacted me: 31 (although that might as well be 75 since this last contact was a total waste of everyone's time)
It is so obvious that I have been ripped off, any other company in the world would have at least replied to apologise for the delays and contact the people they allegedly sent my phone to. Not Doogee.
"Sorry, because of the Labor Day holiday, I just returned to work in the office today. I am urgently contacting the logistics company. After half a day, I will update the status and progress of the package for you." 10.05.2021 Urgently? Half a day? LOL
Their devices fail and they are complete failures. I might as well have just converted my 200 UKP into 5 pound notes and had a little bonfire instead...
DO NOT buy DooGee.
1 year on after purchasing S40 and this week the phone has wiped and destroyed my memory card, has a screen that is only on for 22 seconds even if you set it for longer and having to re-enter pins every time is becoming tiresome. Had a few Doogee handsets in the past that lasted well over 2 years. This time.. both handsets I've recently purchased lasted a little over 1 year, When they work they are great but as that seems to be only for a year!!
A year and a half ago I bought a Doogee Y9 +, the phone was great for the first year, smooth, fast, great battery life, but after a long time the battery is weak, the phone is slow and just bad.
And big minus, support for updates ended as soon as it started, the last update was a year and a half ago.
Now I'm just waiting for the phone to become inoperable and I can replace it.
bought the Doogee X70 off ebay on 26/4/21, I contacted doogee on the 30/5/21. The phone had received an update during the installation error message every time since. Contacted doogee via ebay they offered me £5 to keep the phone, after my refusal several messages later they told me (you get what you pay for)
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