Most reviewers were let down by their experience overall. Many consumers frequently complained about poor build quality and persistent hardware failures, noting that screens, cameras, or charging ports broke shortly after purchase. People also encountered unhelpful customer service teams and entirely unresponsive warranty support when attempting to resolve these frustrating problems.
Though some customers mentioned positive experiences, such as receiving prompt replacements from support, enjoying reliable battery life, or appreciating solid device construction, these instances were less common overall. Buyers also pointed out that certain budget models provided functional features and decent network download speeds for everyday use despite the general drawbacks.
Yeah, same story, different day.
I have a theory on DooGee though. I don't think they do any quality control at all. I think they are able to make cheaper devices because they don't care if the components stop working. They don't do customer service and they don't repair anything. They absolutely cannot figure out the postal system and if you email them more than once, you're assigned to the spam bin.
Number of days since I posted my phone for repairs and un-returned: 232!
Number of days with no tracking update on the replacement: 92!
Number of days with no response from 4PX: 37
Number of days since Doogee contacted me: 24 (although that might as well be 68 since this last contact was a total waste of everyone's time)
Worst company in the world, to date.
happyshopping arround doogee.cc be aware of what you buy from them and what do you do for them;don't give'em 100% trust
Recently bought 2 watches Doogee and inside the box got a scratch to win tickets per box,both winning 15$.Contacted happyshopping arround doogee.cc and they asked prove the transaction,Paypal account name,and a positive review.Did 2 of 3 because on amazon.it they don accept paypal payments,comunicated to happyshopping arround doogee.cc and they returned with the same request again.I've answered again and they disappeared.Never heard of them again.So be aware of what you buy from them and what do you do for them;don't give'em 100% trust.
Number of days since I posted my phone for repairs and un-returned: 224!
Number of days with no tracking update on the replacement: 84!
Number of days with no response from 4PX: 29
Number of days since Doogee contacted me: 16 (although that might as well be 60 since this last contact was a total waste of everyone's time)
You are an utter disgrace to humanity, what company in this day and age behaves like this? Do NOT buy DooGee, you will never get any kind of customer service when your device fails and it will. Always use PayPal or some payment method that guarantees a refund, because DooGee won't do anything. Don't think this current Trustpilot score of 4.6 is real, it all accumulated in April, by multiple illiterate one line 5 star reviews - clearly paid for by DooGee.
My new Ulephone is a million times better in every single way. Phone signal stronger, Bluetooth more stable, location more accurate, software reliable...
But obviously if you are sending me email replies, four and a half months after I sent the original message, then pretending to not speak English, then just refusing to reply further, you haven't gone bankrupt.
Shame. Heh. You shouldn't be trading.
Isn't it a bit weird, to send someone a reply, in English, when you know they're English because the email you've replied to is in English and then pretend you don't speak English? Why reply at all then? How did you even know to reply? I mean, you don't speak English, right?
Silly games...
Let's pretend this problem doesn't exist, maybe it will go away...
Number of days since I posted my phone for repairs: 214!
Number of days with no tracking update: 74!
Number of days with no response from 4PX: 19
Number of days since Doogee contacted me: 6 (although that might as well be 50 since this last contact was a total waste of everyone's time)
WL710283756GB - Parcel information received 2021-04-16 06:54
You'd be absolutely crazy to buy anything from these people! Product quality is appalling, customer service is non-existent.
Got an email from support-service at doogee.cc yesterday. It was a reply to an email I sent back on February 3rd, asking why my phone had been in Poland for three months and no one had given me any information about getting it back.
So they are now requesting I send them all my customer information, again, which I have done about 5 times now. I replied asking them why they were replying to an email written in February, when I had an inbox full of emails up until May. I asked why no one had given me any information on the package they claim to have sent me on 16th April - 69 days ago.
The reply?
"What do you mean by alternatives? I didn't understand"
That's all. I didn't even type alternatives or speak about anything regarding anything alternative. So I sent a few more emails, trying to explain the situation and of course, no one has bothered to reply, again.
You people are, by far, the worst company I have ever had dealings with. You are the only company in the world to have ever stolen my property and you are one of two companies to have wasted months of my time, screwing around with emails and complaints. The other company? GearBest, where I bought the S88 Pro phone from in the first place.
GearBest are desperately trying to get TrustPilot to remove my reviews as being inauthentic. If that doesn't tell you about their business model, I don't know what will.
Never buy DooGee and never buy on GearBest, that's my lesson and my advice to anyone reading this.
Oh yeah:
Number of days since I posted my phone for repairs: 209!
Number of days with no tracking update: 69!
Number of days with no response from 4PX: 15
Number of days since Doogee contacted me: 1 (although that might as well be 45 since this last contact was a total waste of everyone's time)
Really diassapointed as I have just bought a Doogee S96Pro and am having constant problems with it. The main issue is that it keeps turning itself on and off again. I have tried to contact Doogee support but with no success. Buyer beware!
I purchased a Doogee s96 in January 2021. The experience is mixed. I love the features. The phone and cameras work well including all installed apps. The reception is good, However, when recording videos, the volume is low. They sent an update that helped some. But not enough. It’s a software issue because the volume is great on installed voice recorder apps. That issue revealed that their customer support is problematic. They take several days to respond. And the answers seem pre-packaged. I could live with that weakness if that was all. The battery life is excellent. I can get 2 days of heavy use of web surfing and social media—- 3 or more with mostly phone use. I’ve dropped it on concrete a few times with no damage.
However, about a week ago, my speaker started deteriorating. That’s unacceptable. That’s the main reason I downgraded it. Otherwise I would have given it at least 4 stars. I don’t know if the failed speaker is typical or rare. But it’s the only phone I’ve ever had where the speaker failed. It’s a shame because the speaker produced good volume until it started to fail.
I’m going to replace it with another and see how the replacement holds up. Then I’ll update.
UPDATE: I purchased a replacement recently. Thus far it’s working great. The speaker works better than the original ever did. The quality of the sound on recorded videos is better too. Maybe there was something wrong with the first one from day one. We’ll see how well it holds up over time. But I’m pleased thus far. I also ordered a replacement speaker for my original just in case.
Im waiting to see how this one holds up before I give a better rating.
Stay tuned… 2nd update. It is now October 2021. The phone is still holding up. i've gotten a chance to evaluate the camera and video . It's better than expected. However, it's still nearly impossible to hear a coherent response from Doogee is you have any questions. I'd give them 5 stars if I was confident theyd respond in a timely manner if there was a serious problem.
Have owned the 96,Pro since February.When serching for my next phone .I was looking for a rugged all-rounder.
Early in my ownership there was a problem with the night vision camera.After contacting Doogee they sent two software updates, problem fixed.
Last week my screen cracked after a small drop.Had no luck trying to contact Doogee.Bought a replacement screen for$70 AU.The phone repairer had a horrible time removing the old screen.He thought it was one of the most solid phones he had ever seen.
Now my external speaker is totally shot.Only an old Am radio hissing sound.So no Alarm or you tube.I purchased a replacement speaker with some upgrades to the original for $18 AU.The repair man had a good look at the speaker and said it was full of dust and badly damaged.Tried to fix but no good.
The cost of new screen + speaker and fitting has come too over $230 AU so far.Will be in the bin if anyore faults.
199 days since I posted my phone for repairs.
59 days with no tracking update.
35 days since anyone from DooGee has even bothered to reply to an email. I'm sure they think they can just pretend this problem no longer exists.
5 days since I emailed 4PX and got no reply. I bet that will just remain the case.
Oh and the added hilarity that GearBest, where I bought the phone from in the first place, have attempted to get TrustPilot to remove my review on the basis it isn't genuine! So is it any surprise that DooGee have never replied to any messages on GearBest? Nope.
Seriously, avoid this company like the plague and ONLY ever buy from them, if you must, from Amazon - who will honour warranties and do refunds.
Hi, back again with an update. Just had GearBest tell me it is my own fault for sending my phone to DooGee and that I should have contacted them sooner! So this just illustrates how much of a con DooGee are, they have deliberately lied and delayed me so that no one, paypal, gearbest etc will do anything.
DO NOT BUY FROM THESE CON ARTISTS!
All you will end up with is a faulty device, or if you are 'stupid' like me, you'll send it back to them for repair (since no one in the UK will touch them for repairs) and they will steal it and lie about it.
WL710283756GB - has NEVER updated since April 16th, it does not exist, it is a complete fabrication, nothing EVER takes 54 days to be scanned by someone, somewhere.
DooGee are con artists and thieves, plain and simple.
I have had two doogee phones. Both started malfunctioning after about 12 months.
After the first (s90) one i thought it can happen so i went with another one s95 pro
Identical symptoms at about 11 months - first the speakers go
Then the touch screen goes - either unresponsive or the phone starts opening apps and writing stuff out phoning people all on its own.
Physically no issues. Screen fine no water damage hardly any scratches but the operating system is terrible
Do not buy doogee.
Seven weeks tomorrow, that's 49 days, that the tracking information on the replacement phone allegedly sent by DooGee has never updated past "Parcel information received 2021-04-16 06:54"
Three weeks and three days, or 24 days, since anyone from DooGee has even bothered to reply to an email to give any explanation whatsoever.
That's almost 200 UKP taken by the DooGee Store to provide me with a device they took back, refused to return and then pretended to replace.
And how many days is that now, since I initially posted my phone to be repaired in Poland? 26 weeks and 6 days, or 188 days. One hundred and eighty eight days I've been waiting on this idiocy, to receive nothing at all!
I wish I were making this up, but it is true, I have months of complaints on trust pilot, detailing all of it. It is a shame I cannot add screenshots, or I could show everyone the paper-trail and then you'd know it is all the truth.
Never dealt with such ridiculousness before in my life. See you next week with further updates!
So as of tomorrow, it will be six weeks that I've been given a tracking code, for a replacement phone, that has never updated. Since DooGee have not even bothered to reply to any emails for 17 days, despite my frequently asking why I am getting zero information about anything I can only really surmise one thing.
They have no clue where my phone is, they don't want to admit that in writing, because I'll then have legal recourse. Perhaps they are hoping that it will just magically find its way through the whole system, to the UK, without ever being scanned and just land on my door step, with fanfare and confetti...
If you can't even be bothered to answer a question that has been repeatedly asked for about five weeks now, if you are just going to pretend to look into the problem but actually do nothing, it really makes you and your company look like a bunch of con artists.
You have literally stolen my property and have done next to nothing to rectify the issue (to anyone else reading this, if you don't understand why I am making this accusation, read all my previous ratings over the last FIVE months). This is not a false statement.
I really hope somewhere inside your mind there's a little corner that is feeling a deep sense of shame and responsibility for this. If not, I will just spent the next however many months/years leaving detailed negative feedback so that anyone else coming to this site, to see if you are genuine or not, will get a proper impression on how you conduct yourselves.
So if you buy from DooGee I hope you're into gambling, because it is pot luck if the device will work properly and you're almost certainly unlikely to ever get it fixed. They'll just take it back and keep it!! Or, reading some of the other negative reviews, they'll send you useless replacement parts and expect you to get it fixed yourself, or they will just never accept the package in the first place, to eventually have it return to you in the same broken state that you posted it in!
Utterly disgraceful...
If I can go.to a.minus.I would. this phone is not working correctly. people phone I caant hear them. factory reset took.it in twice. I want my money back. they can.stuck.this phone so far up I am very disappointed
Five weeks, no change to the tracking information. I suspect it's bogus, because Doogee have flatly refused to give any explanation whatsoever. But why would they bother? They've already lied and manipulated me outside of any complaint I can make to Gearbest or PayPal. So next I will contact Mastercard International.
This is the first company I have ever experienced that have not only taken my money, they have stolen the goods back too!
You'd have to be crazy to buy anything from these people, unless you go through Amazon, who will just refund you and pass the problem back to DooGee! Do not buy anything from any Chinese distributor, it may look like a great price, but it has cost me so much in the last six months, it is beyond explanation!!
I. Am. Disgusted.
Well, we've finally passed the six month mark. Superb job DooGee, you are now officially the absolute worst company I've ever had to deal with!
Allegedly you posted me a new phone, to replace the one you are incapable of sending back from Poland, on 16th April. Since that time, I've been repeatedly checking the tracking information and what a surprise? Nothing has ever changed! It's just sitting in a warehouse in China, going no where. That's assuming it even exists, because all the tracking generates is one entry saying "parcel information received" so they got the information, but was there ever a package in the first place? Has this never updated because there IS NO PARCEL?
So here I am again, wasting my time, sending emails to people who make empty promises:
"Good day, I checked the logistics status, and the package seems to be still waiting for delivery from the warehouse of 4PX. I am asking 4PX about the reason and will urge the delivery as soon as possible" 28.04.2021 - Nothing ever happened.
"Sorry, because of the Labor Day holiday, I just returned to work in the office today. I am urgently contacting the logistics company. After half a day, I will update the status and progress of the package for you." 10.05.2021 - Still waiting on a reply, a full fourteen 'half days' down the road... I guess urgently means something different to what I thought it did...
Here I am again, wasting my time, posting another seriously negative review on Trustpilot about how truly dreadful DooGee are as a company, with respect to customer service. You are absolutely abysmal!
Never in my entire life (I'm almost 46) have I experienced a company who is incapable of using the postal services. Never. In the time my package has been sitting in China, going no where, I have ordered other items, from China, and received them all, without any issues. So it's not a China issue, it is a DooGee issue.
So is this all just a big con? Was there ever a package? Have DooGee effectively taken my property, held it to ransom and now finally stolen it? Will I be leaving yet another long detailed account on how DooGee have continued this ridiculousness in new and contrived ways?
This has been going on now for six months, this is an absolute bloody joke >:(
So if you are wondering, should I buy a Doogee device? Can you afford to just throw away the money? You might as well just do that then and save yourself the misery I've been through in the last six months! Idiotic... Buy a Ulephone, literally everything on it works better than DooGee...
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