Most reviewers were let down by their experience overall. Many consumers frequently complained about poor build quality and persistent hardware failures, noting that screens, cameras, or charging ports broke shortly after purchase. People also encountered unhelpful customer service teams and entirely unresponsive warranty support when attempting to resolve these frustrating problems.
Though some customers mentioned positive experiences, such as receiving prompt replacements from support, enjoying reliable battery life, or appreciating solid device construction, these instances were less common overall. Buyers also pointed out that certain budget models provided functional features and decent network download speeds for everyday use despite the general drawbacks.
I Have a Doogee V10 purchased on ebay, which developed a charging port fault within 5 months. It is in pristeen condition and has not been dropped. No service center U.K. ebay said they were based in the U.K. but they are in china. Seller not interested. ebay not interested coz its after their 30 days and Halifax Credit card section 75 not interested coz they have colluded with ebay to stich customers up. Do not buy Doogee's or electricals through ebay
Phones internal memory is corrupted/failing, resulting in Android randomly going back to factory default settings. Doogee customer service promise refund but just play games when I try to return phone to them. I paid by Credit Card so can do a chargeback. Don't believe anything they say, your consumer rights are protected by your Credit Card company.
I pay that brand from you this so bad phone I can’t Repaire in Egypt no Repare shop plus you say LCD never broken as per your advertisement that lire I don’t want write any bad review in your website
My phone not working at all too
Doogee is flimsy outdated old chinese crap. The tab for the tray for the SIM and SD card tray is so loose it feels like its going to snap after only having is sliding in and out like 5 times, Not very often, its slow, and glitches constantly. Closes windows when Im in the middle of doing something. Not smart technology, when i press to call a number, then it takes an extra time wasting step to show the number on screen, so i have to hit the button AGAIN to actually make the call, doesnt connect calls, have to keep re calling, drops calls, peoples voices get distorted, its a piece of crap and $450 Ill never see again cuz their customer service sucks too...
My phone came damaged- volume button I tried to contact support many times noone answered me. I am very disappointed. I never had problem before and I ordered a few times. As nobody is answering I will report it to my bank and get my money back as this is only option.
Gary was a professional scammer .
I am a retailer who bought 20 devices from this company , and received 16 devices only .
1- they sent the missing 4 devices with GLS Germany and they were never delivered to us due to lack of information provided by the sender .
Doogee Agent called Gary refused to take any responsibility for tracing the order and kept asking us to contact the courier , WELL you are the one who used them and it's your responsibility to trace the order .
2- they will sell you as a trade with wholesale prices however they have an other hidden website that they sell in a lower price to beat the trade's prices .
3- all you can gain from this company is a headache , and they will be token to the court by our legal departments to stop such a scammers of scamming people , as they think they live in a jungle without a law .
My wife purchased the Doogee V10, which at the time was the flagship model for them. Loved the phone until the charging issue.
It's been just over 7 months and the charging port has started playing up. It can only be charged at a certain angle and certainly cannot be moved in the process or it looses contact. Tried wireless charging and all I get is an overheated phone and no additional charge.
I contacted Amazon and no response after a few weeks, I contacted Doogee directly and they have passed me onto Amazon.
A phone at this price point, and sold as a "rugged" device with a charging port issue and no follow up support. Be careful purchasing from them.
After several times of trying to take photos under the immediate water-surface, water leaked at the top right corner so a black blob appeared on the screen in that corner.
After 5 years of using it, it died off: presumably, water droplets got from the charging nest (i forgot to cover it when taking photos near a sprinkle) and it seems that the battery died as well.
As for the rest, great phone it was.
I bought a V20 over their Doogeemall. They delivered it via GLS (Germany). Unfortunately the Phone never arrives, so i had the whole trouble with GLS and doogee. GLS told me that the Phone should be in the mailbox, but the mailbox isn't big enough for parcels. Doogee told me that they take care of it - but nothing happend. Since 22 of July they even not responding on mails anymore...
So be careful here: If you have trouble, nobody will help you!
I'll now try to get my money back by VISA Chargeback... :/
[update]
Thanks to VISA! I've got my money back. Never again doogee...
[/update]
Do not buy from Doogee. They abandon their products. I have had their former flagship product, the S95Pro, for over 2 years and it remains at Android 9.
Contact with their support team advises me to be patient!
I can never buy from Doogee again
Horrible! The S96 Pro battery clearly has many issues. It DOES NOT charge wirelessly, even with their own charger depsite Doogees claims. And it does NOT hold or take a full charge when plugged in with a wire. And after trying 4 wires, including the one that came with the phone, only 1 works! And it charges it to 70% if you are lucky. The phone does not sync with any computer AT ALL. And there is no where to get official drivers for the phone. The customer support is reprehensible. I was taken. I asked for a refund for the phone, a Doogee watch that is horrible, and wireless charger that does not charge their branded phone, and they have not complied. If you want to waste hundreds of dollars, buy anything "Doogee". Don't say I did not warn you.
Oh look, here I am again, over a year and a half after these criminals stole my mobile phone, pretending to repair it.
Guess what? Never got it back. Never got any kind of reply, nor explanation. Just got sent a fake shipping/tracking number which never updated past the registration point.
You would be EXTREMELY unwise to buy anything from these people. If you really must, make absolutely sure you use paypal or something and make absolutely sure you report any issues within the 180 days of payment. If not, you will end up like me, making a loss of over £200 and having a bad feeling for the rest of time about being ripped off by a bunch of lying schmucks.
Good one dodgee, good one...
Doogee Official Store on Aliexpress.
Sold me faulty phone refusing to do refund or replace the phone. Avoid them quality of the products poor customer service does not speak english.
One star is too much for these scammers! This company is THIVES and LIERS!!! I bought the S95 Pro phone in December 2019, after a couple of months the phone broke. I wrote to the customer service about this problem and asked to replace the defective phone with another one. I sent the phone to the seller 2 years ago! I write to the customer service and other emails of this company, but no one answers!
5 months in, overjoyed.
I was always wary of Chinese brands in prior years as parts were not available / cheap and reliability was ever an issue. But it seems over the last 10 years there has been a real drive to tech up and increase quality in production in China and my S86 Pro would be the proof of that.
I am up and down ladders and scratching around on floors alot in what I do, Ive dropped the damned thing from low and high heights half a dozen times already and the worst its gotten is a tiny dink in the plastic bevel around the glass. I even dropped a hammer on it from 5 feet, on the glass... not a scratch o.o
Anything else I have owned from Samsung or Sony or apple would have been in bits and frequently were and that is despite them costing two to three times what this handset cost.
As for the tech inside, it is loaded to the gills, I have a decent octocore and GPU on board, sure its not the absolute fastest of parts but they are no slow pokes and when paired with 8 gig of ram makes the phone a joy to use. I dont think I have ever owned a mobile phone that could keep up with my type rate until now. There is no lag.
Plenty of storage with 128 gb. And an SD card socket for more.
And then there is the battery. Beastly. I charge up every 3 or 4 days and that's often with some fairly heavy usage in between as I also use it to compose music via Caustik 3.
The downside is obviously... the weight, but if you are like me and really never gave a damn about having a light weight phone and want something sturdy and loaded with enough tech to keep the phone in use for years android or not, then this is perfect.
As for the price, I got it on a deal at £133 inc shipping from China. Phenomenal value and so far no issues.
Do not use this seller. They did not despatch the item I had purchased. They promised to send a replacement but did not. After over three months of delay they demanded an additional payment before sending the item I had already paid for.
No they are lire I message them they didn’t answer me
this not good am so angry from your company mobile doogee 60
I pay last year one mobile doogee
But the screen broken I don’t understood how come is broken as per your advertisement
The screen can’t broken if I have email I would send you the video of my mobile still I didn’t do bad review for this mobile in your website
I purchased a Doogee phone from Doogee official on Aliexpress. It is now over 90 days since the phone was supposedly shipped. The phone hasn't arrived and all I'm told is contact local customs as the tracking shows it is there. Ive spoken to uk custom who haven't recieved the phone, I've also spoke to Post NL the courier and they haven't recieved the phone. Is this a scam I don't know but I'm £200 down and Doogee close any dispute that I open. I'll update if things change.