Most reviewers were let down by their experience overall. Many consumers frequently complained about poor build quality and persistent hardware failures, noting that screens, cameras, or charging ports broke shortly after purchase. People also encountered unhelpful customer service teams and entirely unresponsive warranty support when attempting to resolve these frustrating problems.
Though some customers mentioned positive experiences, such as receiving prompt replacements from support, enjoying reliable battery life, or appreciating solid device construction, these instances were less common overall. Buyers also pointed out that certain budget models provided functional features and decent network download speeds for everyday use despite the general drawbacks.
I bought a 58Pro about 2 years ago. I was looking for a rugged and reliable phone I could take on construction sites and also take pictures playing with the kids in the water. All went well, initially.. I was able to take some great pictures under water. About 6 months later the little cover for the USB connector broke off somehow. Couple of months later the software began acting up, like not being able to swipe down from the top of the screen and 'see' all your activities, like new mails or whatsapp msg. I tried contacting Doogee support, but never got an answer. After about 9 months I also noticed that I've never gotten a software patch, much less a new version of Android. Not even a security patch!
We are now 18 months further and still no support from Doogee. Never will I trust them again with a purchase.
I bought the alleged rugged phone V31GT directly from the Doogee website, led by the discount on offer, which was my first mistake as it turned out. Anyway, I had had the phone for about a month perhaps when, after falling from my jacket pocket as I was sitting down, say from possibly 50/60 cm height, something internal got broken and I suddenly wasn't able to make or receive phone calls anymore! Of all the things that could go wrong.. On a rugged phone, allegedly! Then I started the painful process of trying to get in touch with their customer service, which was and still is extremely frustrating, as they reply when they feel like it basically. I still managed to send the phone to be repaired but I had no news about it since, in spite of my several emails. All in all, a joke of a phone, and of a company. Regretfully an expensive one.
This is a complaint.
On 14 Feb I bought a package (tablet + pen + shipping insurance + 2 yrs warranty).
Even today's I don't have all the items with me.
The tracking won't work. I asked for a full refund and the answer is always to have patience and wait...
The price on the Doogeemal website is wrong ... as result I needed to pay +20 € than the displayed ... and of course this isn't related with taxes.
My decision to buy this package was a bad one.
The tablet based on specs has very bad performance.
From what I can I will share my opinion, reviews, etc to everyone I can in all the places I could to be sure other customers won't make the same mistake as me.
If that depends on me DOOGEE will be closed today.
I am tired of bad service, bad quality.
U10 tablet is a rubbish piece of tech. Only bought for a simple text only app which incidentally has worked fine on other tablets. Screen locked again yesterday making the tablet unusable. Very slow loading and it doesn't always load first time so multiple restarts. Can not put any trust into this item Clunky operation and in a nutshell a waste of money only suitable for the bin.
The Russians were a security threat to the United States. It's something that I can't have, because they may create an security scam on the phone itself.
"Resputin Pandora Box".
Terrible things.
Saint Petersburg, Russia.
Not going there via Amazon and/or the Manufacturer!
Please avoid this company Dodgy Doogee at all costs
Please avoid this company at all costs! I originally bought a S61 phone from their official eBay shop last June, the phone arrived damaged "the back case wasn't attached" they advised my to glu it back together and they refunded me around £28. The phone worked for two months then the screen input stopped working,I contacted them again and it was a back and forth for a couple of weeks but they eventually told me to return it to china for repair, the postage cost me just under £30 and they guaranteed to repair it. It arrived back in the UK nearly four months later and it still had exactly the same fault! I contacted the seller within a hour of me getting it back and explained. They initially refused to do anything, then after many many many messages they gave me a email at Doogee where I should sent a video proving that the phone was still broken, I did this straight away. I got contacted via email soon after "on the 8th of March and they said I couple return it to China again for repair and wait another four months and pay a further £30 postage or post it to the warehouse in the UK for a replacement but they wanted even more money"because of depreciation"? So now it's the 12th and they are not replying to me, I got back to customer service and they said they have no control of the eBay seller. Basically I'm stuck with a broken phone and very put of pocket. I feel totally ripped of by this company. Avoid Doogee!
Tried to buy two charger thinking I had had lost the one that came with my phone. It has been almost more than ten days since making the order, and I have already requested a full refund after no confirmation of shipment. Still no response so Im going to PayPal to get the charge reversed.
This cellphone company is a scam, have long ordered a phone from them and its been more than 2 weeks. They dont even respond to my numerous emails not even to atleast provide the tracking number. I regret ever buying from them
I bought the phone 98 pro but it still hasn't arrived. Two weeks have passed. I sent them an email but without an answer, I wrote to them on social networks like Facebook, but in vain no one answered me and after you place the order you cannot track it.
I purchased a device from their seller on Amazon and 8 months later the "rugged phone" screen glitched really bad and it was my business phone. I tried to contact them only to be ignored or given the run around on my warranty. There is no way to activate warranty online you have to wait to speak to them, and they don't email back. After 2 weeks of nothing I contact Amazon and they contact them and they finally messaged me in broken English and after a few messages and videos and pics and showing them warranty info they say the phone indeed needs servicing and will email me back with instructions. It's been 8 days since that message and nothing. I don't want to buy a new phone nor pay the 240 to fix the screen because it's not a common part. Especially since it falls under warranty but they're screwing me smh. Don't even purchase anything from these people they're in China and do not care because we can't do anything
Orderd a tablet from them and I emailed them 5 times about a issue with no reply even on Facebook you have no phone number to call them on, they are one of the worst companies ever for customer service.
U9 Tablet From Amazon.
Opened box and the rear of the main unit fell off. It does not go back on straight luckily the silicone cover snaps on. Takes forever to come on and now I find the sd card port/holder does not work. Just for good measure it also sticks on update of google play services,can't even force stop it. Considering this is my first purchase of Doogee I won't use them again.
DONT DO IT, SLAP YOURSELF IF YOU DO.
Bought the S100 and regretted it ever since. Ridiculous amount of software glitches and errors, phone seizing. Apps stalling and locking, keyboard doesn't appear. Can't do pics in messenger landscape. Google maps doesn't work properly. Too many to list tbh. Utter garbage phone.
Their phone specs do look good, but the customer service is awful. I had some questions about the phone V31GT and first I tried to contact them via messenger (the link is in their website)- no response. No matter which day or time I wrote (and I tried a lot), there was always an automated message returned: ".. we're not available right now .." with no follow-up. Then I wrote an email (the link is in their website) and I got a response, but it was so badly written that I could not understand the answers (terrible English skills on their side). I did a reply asking to clarify the answers and never got a response, even after 2nd reply as a reminder. And yes I was kind and patient, so why ignore such potential customer? In their specification they have errors, for example, they write things like "SONY® S5K4H8YX Sensor chip", when "S5K4H8YX" is developed my Samsung.. I was really up for getting the phone, but this bad customer service and superficiality in their website doesn't speak good for the company. I can imagine the nightmare, if I would need to return the phone, because of some defects. And maybe they make the phones in same carless way? I guess I will never know.
so I ordered my phone sometime ago and it hasn't shown up. I've email the company, I've contacted them on social media and nothing. 0 nada! I was looking forward to the phone and now I'm out of pocket. All it would take is one simple response and the actual shipping number rather than a generic one. Bad manners and shameful customer service.
Customer service = useless. They send you the wrong thing, or a partially filled order ( which you bought as a kit) then want to charge you 25% fee and to pay your own postage to send it back. They won't even give you the money back for the insurance you now don't need because they haven't sent you the right goods. Terrible company, stay away if you have any sense.
DONT waste your time with one of these pieces of cr@p, after 4 weeks phone screen just does what it wants, when it wants, cant get into it for days, even after many, many reboots. Bought a new Tidy phone now, have contacted all the support for these,THEY ALL just fob you off, DOOGEE=DOG SH!TE
Bad experience through and Through, customer support ignores you, they say they ship from EU warehouse and then I have to pay 100€ of Customs?!
I did not receive the Phone and I did not get a refund yet after a month!
1 month after purchase, my brand new Vmax fell from a table onto the floor, and shattered the screen. The phone is not usable now as certain pressure points in the broken glass flicker the screen into and out of false requests.
OUKITEL
Blackview
Ulefone
Xiaomi
HONOR
Joybuy
OPPO
Realme