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Giztop

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617 条评价

3.1617 条评价
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关于 Giztop

数据更新
网站
www.giztop.com
分类
电子与科技
所在地
中国
状态
待认证
近 12 个月
149 条评价
差评回复率
15%（40/259 条）
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[email protected]www.giztop.com

商家自述

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.

Giztop靠谱吗？

Giztop（www.giztop.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 617 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：51% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 15% 的差评；评价主要围绕产品、客户服务、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the remarkably fast international delivery and securely packaged products that consistently arrive in excellent condition from overseas warehouses. Consumers also appreciate the very competitive pricing compared to local retail markets and the helpful, quick assistance provided by the responsive support teams. However, some people mentioned experiencing frustrating shipping delays while items were stuck in transit or receiving incorrect accessories instead of what they actually ordered. A few reviewers also noted receiving regional device versions featuring unexpected software differences or language settings that did not match their local expectations and usage.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

Roman Chachanashvili以色列 · 写过 1 条评价 ·

Not ideal but close to that

Hey. Well, I had to wait for my phone two days more than expected in view of some lack of documents (first time DHL Express returned the package to the shipper, so they had to resend it again), and sure it made me a bit nervous for a while, but almost immediate responses from support and clear explanations calmed me down. Also I still had to pay some additional taxes even despite the shipper prepared docs to minimize it. But it's Israel, too easy to expect you still need to pay some more fees. Overall it's a good experience, so thank you Giztop, highly likely I'll come next time again.

Shanan Sagar斐济 · 写过 1 条评价 ·

AVOID THIS SITE AT ALL COST

One of the worst experiences ever. They don't reply to email ever like they don't care about its customers. You can pay for DHL express shipping but they use postal air mail service instead and don't refund you the extra you paid for shipping. Never pay for DHL EXPRESS.This is a corrupt company at best. AVOID THIS WEBSITE I REPEAT AVOID IT !.....

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suleman almusgeti沙特阿拉伯 · 写过 1 条评价 · 已认证 ·

I ordered with the addition of express…

I ordered with the addition of express delivery, but so far, it has arrived on the 24th day and the order has not arrived, and this is the last order from this site

Giztop 回复2021-06-06

Hi, I'm sorry for the inconvenience. I checked the shipping status of the order(iQOO Gamepad), it is hold by customs(Hold item at office of exchange 2021-06-04 09:41, Saudi Arabia), we will contact shipping company to help you to get the package as soon as possible. Update: We contact the shipping company, the Post office said the shipping address is incomplete on the package. We sent 2 emails to you. 2021-06-04 Central post office - RIYADH, Your address is incomplete

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Yvonneiscka Nicholson美国 · 写过 2 条评价 · 已认证 ·

Inform buyers early

I purchased the Xiaomi Mi 11 Ultra, i had to cancel the original order due to address issues (p.o box). The fact that you don't deliver to P.O. boxes should be known to the buyer upon ordering. I was pressed for time and when I reordered, I was out of town when the phone came. Overall I'm pleased with the product.

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Gabriel Meyer美国 · 写过 1 条评价 · 已认证 ·

Look, I got everything I ordered BUT

Look I got everything I ordered, but the phone was supposed to be a Chinese/English phone. That's kind of dishonest phrasing because so many settings are still in Chinese. The phone is functional for me, but for a $1000 I'd like to be able to use the voice assistant without learning Mandrin. AND YES, before anyone contradicts that statement the voice assistant can be changed but it always reverts back to MI AI within 5 minutes or less. Bad advertising, maybe they just don't know the products they sell.

Giztop 回复2021-06-03

Hi, I'm sorry for the inconvenience. The Xiaomi XiaoAi is a Chinese voice assistant. If you want English voice assistant, maybe you can use Google Asistant, or other apps, download the app from Google Play Store. You also can buy the global edition from Giztop. I have a Pixel phone, but the Google Asistant only supports English, so don't use it in China(in fact, it doesn't work in China :D). Maybe you can hide or delete the XiaoAi app. I think most people buy Mi 11 Ultra phone because of the ultra camera and powerful specs, not the XiaoAi voice assistant. :) Thank you.

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Justin Hateley澳大利亚 · 写过 1 条评价 ·

Do not expect any support

The phone, mi 11 pro, that I bought came quickly and mostly works as expected but support was bad to non existent. Chat offers no after sale support. From what I can tell, email support is either one person, Jessica, or all ops use the one name. They ignored my first email. After contacting 4 times they basically fobbed me off saying my app installed from the google play store , Linkedin an American based app, settings menu should be in Chinese. I've used this app before and this is simply not true. Overall my experience was not terrible but I would not say it was good either

Giztop 回复2021-06-02

I'm sorry for the inconvenience. We provide email and livechat custermer service at anytime. Usually, we reply email in 24 hours because the time difference, but livechat is available 24 hours a day. About Xiaomi phone's software, I don't know what's problem on which app, but sometimes, you can get help from official website: MIUI.com, or this forum: Xiaomi.eu，there are lots of users and developers. Thank you.

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Skuyler Lobo卡塔尔 · 写过 3 条评价 ·

For The Customers and Giztop

This review reflects my thoughts and experience with GizTop and some key areas I'm hoping GizTop reads to enhance customer service and sales experience. Please note, your experience might be subjective to demograph and ease of logistics. This website was brought to my attention via Google and been highly praised by YouTuber FlossyCarter. I was desperate for the new Mi 11 Ultra and I genuinely gave up waiting on my country's Amazon, that are yet to launch the phone till this date soo I bit the bullet and purchased from GizTop. In all honesty, GizTop wasn't my first choice to buy this phone, and I'm not here to highlight competitors but GizTop was the only website that had the phone along with accessories I needed as well, I ended up picking the 80W wireless charger with some cases and glass screen protector. Let's start with Logistics, quite frankly the only thing stopping me from giving 5 Stars is the logistics. I mean, yes, GizTop ships globally with some exceptions. The company ships the phone from Shenzhen China to Hong Kong being their gateway internationally. But this costs a lot of time to deliver. I made my purchase on the 7th of May 2021, and received my phone on the 31st of May 2021 via Aramex to Qatar. Your products do avoid customs, which I won't discuss in detail how. I did encounter a customs charge but the value was insignificant soo I didn't find it worthy to argue with the company for, soo kudos to them for making that possible for me. I found it cute that inside my phone box they left me a little note saying that one of my case is still on the way. I appreciate the small details and communication. Packaging was flawless, everything was well cushioned are perfectly suitable for transit. My Phone box was opened but I was well aware, it was done to install Google Services, however I'd genuinely be happy if it wasn't done because I am capable of doing that myself. But nonetheless, it didn't bother me as much because I fully intend on unlocking bootloader and installing a custom ROM on it. On purchased of the Mi 11 Ultra (Chinese Variant), GizTop includes a free 67W power brick as a gift, and I genuinely appreciate that. Customer service was fantastic for the most, and the support team email and live chat responsed to all my questions and inquiries about my order (all except one relating to my concerns about my tracking status not changed). Honestly I think the customer service team adopts Western names when chatting with customers. I could be wrong, I'm not assuming, but I've read plenty of reviews as well, with Jessica being the most popular. Fun fact, "Jessica GizTop" was a top search and Google didn't fail to predict when I typed that , because I've seen lots of mixed reviews about Jessica from GizTop. She personally dealt with my order; and on live chat I requested for her specifically because she was responsible for my order. But she did a great job responding all my queries and doubts soo thank you Jessica for doing a great job. All in all, I'm very satisfied with my products EXCEPT for one, my Nilikin Glass protector for the Mi 11 Ultra drastically reduces the touches registered. As easy as installation looked, I still have corners with air bubbles making their way in. Honestly GizTop, come on now! You guys sell one the most powerful phones money can buy, and accessories do significantly impact the phones experience. Im not sure if my glass protector unit was faulty, but I've seen reviews of people advising to stay away from the protector Ive selected. GizTop if you could do something about it, I'd genuinely appreciate it, because right now I'm in the market for another glass protector that is sustainable for this new phone of mine, if you could sort me out, I'll be more than happy to pick up another good screen protector brand from you guys, or I guess I'll just have to search elsewhere because I want the best for my phone. And I'm sure all potential customers reading this would like that too. Aside from that, I will go in depth with my other accessories on other forums like XDA very soon, but wrapping this up If you're desperate for a phone from GizTop; 1. Yes they are a legit company that are China based. 2. Your package delivery time may vary, but don't expect it to be insanely fast. But yes they do deliver on what was promised and well! 3. They're customer service will be happy to help you out. 4. No, just because you're importing this phone from China, doesn't mean you are going to be scammed. 4.1 Their devices are authentic and verified and I vouch for that. Thank you for taking the time to read this, please thumbs up to help other customers make an educated decision on their investment. And GizTop, thank you for delivering on my dream phone and making this delivery possible.

Giztop 回复2021-06-01

Thank you very much for sharing every detail of your shopping experience. This is the most detailed review I have ever seen. We will do our best to deliver every buyer's order safely to our customers at this unusual moment. We also thank every buyer for their trust and support. Thanks again. Alex Wang from Giztop.

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Mohamed Rafsan斯里兰卡 · 写过 1 条评价 ·

They cancel order order with out any…

They cancel order order with out any notice and when refund the payment return rate is lower than what i pay original paid for the product

Giztop 回复2021-05-07

Hi, this buyer is from Sri Lanka, we cancelled his order and get a full refund because there is no shipping to this country(No airline because of COVID-19), so he left a few negative feedbacks today by different accounts.

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Mr J Wassel美国 · 写过 1 条评价 · 已认证 ·

Giztop Express Shipping is a SCAM!

Ordered a Xiaomi Mi 11 Global version. Paid extra for the $30 express shipping which delivers in 7 to 10 business days. According to Giztop, they use DHL and FEDEX for shipping. Except that they don't. They use some shady air freight company to get the phone from China to the destination country (USA in my case). Once it clears customs, it's handed off to the US postal service via... Wait for it.... PARCEL POST. The phone took nearly a month to reach me. I want my $30 back! If you're going to order from Giztop, DO NOT pay extra for express shipping.

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steve thomas美国 · 写过 3 条评价 · 已认证 ·

This place is awful

This place is awful, I had to order the same phone twice. The first time after a week of no updates I emailed them to see why it wasn't shipped, Jessica responded with an email saying I had to pay another 100 or wait another 2 or 3 week. The phone I ordered said in stocks ships within 24 hours. So I waited and waited for my refund, once I received that, I replaced me order with the reassurance from Jessica it would ship the next day, and I would have the phone in 7 to 10 days. Well I reordered 2 days later still not shipped, I emailed Jessica again and was told it was shipped. The next day I received a tracking number. Well I checked the tracking number and it said shipping label created. It stayed like that for almost another week, then finally the phone started moving, I paid 40 extra usd to have it to me in 7 to 10 days. 3 weeks later still no phone. Now I leave town for work for the next 2 weeks, and I will have a 1200 dollar phone sitting outside. Do NOT buy from Giztop awful place.

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