Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
以上内容由商家自行提供，未经平台核实。JJ's House（www.jjshouse.co.uk）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 474 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：49% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 68% 的差评；近 12 个月新增 67 条。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward. However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Excellent experience 😍
Thanks so much for ordering from us. Support from customers like you helps our business grow and evolve. We couldn't be prouder that you are satisfied with this shopping experience with us. Your feedback is highly appreciated here. Thanks again. Hope to serve you very soon.
From selecting and receiving my initial fabric swatches to selecting my chosen dress, JJ’s House prompt, efficient service was great. I used their chat service to ensure custom make up and shipping would suit my timescale. The quality of my dress when delivered was beyond my expectations, the tailoring was extremely well finished. I would definitely recommend buying from JJ’s House.
Thanks so much for ordering from us. Could you please share us with the order number here? Support from customers like you helps our business grow and evolve. We couldn't be prouder to help you find the ideal dress that fits you well. We are grateful for your honest feedback here. Thanks again. Hope to serve you very soon.
Really good products exactly like the pictures amazing value for money. Delivery was quick
Thank you for your kind review. We are glad to hear your admiration of our products. Your affirmation is our greatest encouragement We also appreciate your honest feedback about your experience. Hope to serve you again very soon. Have a nice day~
I ordered a Try On bridemaid dress. I wanted to keep it and so tried to purchase it online but the website didn't allow me. I contacted them asking for help as if you don't return it you get charged for it and for a 'replacement' (so assuming you get charged twice?). After several emails when nobody could help I decided to return the dress but it has not arrived to the address in the return!!! What is going on????
Dear valued customer, We are sorry for the inconvenience you experienced while paying for keeping the try-on dress. We have thoroughly reviewed your case and carefully examined all the emails you sent. Your situation is unique, as we have numerous customers who successfully pay the keeping fee every day without encountering the same issue. We have noticed that our customer service agent provided you with the link to the keeping service fee in three separate emails: https://www.jjshouse.co.uk/checkout.php?try_on_service=1&try_on_order_goods=17792693&keep_source_from=cs. Could you please provide us with more details about the error message you received when attempting to make the payment through the link? The page shown in the pictures you provided does not match the one linked above. (Based on the pictures you provided, we would like to remind you that the keeping fee should be paid on the same site as your try-on order.) Thank you for your time and cooperation. Regarding the charge you mentioned, please rest assured that once you have returned the parcel, you will not be charged any additional fees, regardless of when it is delivered back to us, as the label number will be automatically tracked. If you require any further assistance, please do not hesitate to contact us. ----------------- Dear valued customer, We feel deeply sorry to hear that you are unhappy with your shopping experience with us. Please be assured that we are undoubtedly willing to address the customers' issues quickly. Could you please give us your order number so that we can proceed with your case? You can reply here directly. Thank you for your time. Hope to hear from you soon.
Excellent service. Dress is exactly as ordered, great quality. Prompt replies to queries. Will definitely shop with jjs house again
Thank you for your kind review. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality. We also appreciate your honest feedback about your experience. Hope to serve you again very soon. Have a nice day~
I would avoid buying from this site ever again. I ordered 3 try on dresses for £10 each. This is non-refundable, but this is not clear before you order. I also ordered 3 other dresses for my mum at full price (mother of the Bride) as they didn't have these dresses as try on dresses. Very disappointed, quality not worth the cost, sizes not true to size, and all styles different sizes. The dresses come all folded up in plastic bags, so are all crumpled. You're then charged if you return goods – charged a 5% restocking fee!!! on your first returned item and a 10% restocking fee!!! for your subsequent returned item, PLUS postage!!!!. I paid £28 for postage originally. So the grand total I've been charged is £89. I still do not have a dress to show for it. Totally disgusting and daylight robbery. AVOID!!
Dear valued customer, Thank you for your feedback. We feel deeply sorry to hear that you are unhappy with the shopping experience with us. Could you please give us the order number so that we could respond to you as quickly as we can. You can reply here directly. Thank you for your time. Hope to hear from you soon.
I have ordered two dresses for myself and my daughter on 23rd of May and still not received. Tracking number says in transit, contacted customer service who raised ticket for me on Monday and no reply after 4 days, we are leaving for weeding on Tuesday and I am loosing my hopes that it will come on time. Don't waist your money and time, I wish I have checked reviews before ordering not recommend!!!
Update: Dear valued customer, We are deeply sorry that you had an unsatisfactory shopping experience with us. Upon conducting a thorough investigation, we discovered that the package was dispatched on May 31st but unfortunately did not reach you within our promised delivery time limit. We understand how frustrating this must have been for you and we would like to offer our sincerest apologies. To make things right, we have issued a full refund for your order. The refund will be credited back to your card within 7-15 days, and we encourage you to check with your bank during this time. We also apologize for any inconvenience caused by the delay in our response from customer support. We needed to confirm with other parties, including transport companies, which took some time. We appreciate your understanding and patience throughout this process. If you have any further concerns or issues, please do not hesitate to contact us. -----ansiting parties ------------------------------- Replied: Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? Thank you for your cooperation in advance. Hope to hear from you soon.
I was sceptical about ordering a wedding dress online - but it was perfect! True to size, lovely quality. Needed taking up as too long for me, but that was expected. Amazing value for money. Would definitely recommend JJ’s House. Their return process is very easy with quick refund.
Dear customer, Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to serving you again!
Timely delivery, high quality dress and one happy girl!!!
Dear customer, Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to serving you again!
I was after a gold coloured dress for my 50th Wedding Anniversary and and saw just what I wanted on the website and was looking forward to receiving it. Unfortunately when it arrived I was so upset at the way it had been sent out to me. Folded up and placed in a plastic bag measuring 15" x 9" which was then folded in half and put in a cardboard box 14"x 9"x 3" No tissue paper etc. The creases are horrendous !!! Looks as though it has been screwed up and shoved in a cupboard!! Have tried hanging it in the shower room and letting the steam do it's magic but hasn't helped so will have to resort to gentle iron. On the plus side I did try on the dress and really liked it. Fits well, so hoping that it will turn out ok. Have taken photos of the dress and the packaging and would have posted in review. Not a cheap dress and so disappointed to have received it in this state.
Update: Dear customer, I'm sorry to hear you're not happy with the soultion we provided. We have sent email with details, please check it. If you need any further assistance, please contact us via email. ------------------------------------ Replied: Dear valued customer, We appreciate your feedback and are delighted to hear that you are satisfied with the dress. However, we are sorry for the state caused during delivery. Would it be possible for you to provide us with some pictures of the issues you mentioned so that we can review them? You can send the pictures to our email address, [email protected], which is the preferred method of contact for most of our customers. Please do not hesitate to reach out to us if you require any further assistance.
My experience was amazing, have a few medical issues which has left me a bit large, jj House made a beautiful mother of the bride dress made to my measurements and it's absolutely gorgeous, I can't wait for my daughter's special day, went around bridal shops that left me in tears over my size, excellent quality, design and experience with jj House itself, a lovely lady in the chat customer service was floor less.
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Thank you again for your support! If you need any further assistance, please contact us.
Super quick service from ordering to delivery meant I had my items within days. Good quality and exquisite
Dear customer, Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to serving you again!
I was upset because my dress turned up late but they sorted out my complaint so I’m happy now. Thanks.
Update: Dear customer, Thanks for your update. We are glad to hear that you are happy now, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to serving you again! ------------------------------------------- Replied: Dear customer, Sorry to hear that you are not satisfied with the delivery date. After checking, we received your order on 2023-04-26, and the items in your order are made to order, so we need 12 - 15 days to prepare it. And we shipped it out on 2023-05-06，which is within the quoted time. However, it was delivered on 2023-05-17, which is 2 days later than expected. Thanks for your feedback, we will reported it to the logistics department. We do care about your shopping experience and your feeling, have sent an email with details, please check it. Please contact us via email if you need further assistance.
I ordered 3 of JJ's House Try it at Home dresses for my daughters prom - she likes the one dress and we would like to purchase. The website says you need to return any unwanted dresses within 7 days - I have my order number but its just not recognised on their system at all!? I have tried emailing them but no one answers! Very frustrating! Updated 16 May: If that order number isn't correct - are you able to find 3453782 ? Updated 17 May: JJ. Came to the rescue thank you!
Update: Dear customer, Thanks for your udpate. We have been following up your case as soon as you contacted us. We are glad to hear that your problem has been solved. Have a nice day. ------------------------------------------------------ Update: Dear customer, Thanks for your update. We have replied your email with the details, please check it. Please contact us via email if you need further assistance. ------------------------------------------------------ Replied: Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order 656175959480. Did you give us the correct order number? Please check the information and confirm with us. Thank you for your time. Hope to hear from you soon.
The dress was beautiful and I'm happy with the customer service. I had a bit of problem with the size and they are kindly granted my refund request -- due to unfortunate timing, I can't just change it. The process was quick and simply done via email. I'm happy with the overall experience.
Dear customer, Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to serving you again!
I really love this dress can't wait to try it on . My daughter got her debs dress from jjs house and the quality was fantastic
Dear supertheresa, Thank you for your comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Best Regards!
I am very disappointed with this company JJ's House. I returned the vale because I ordered finger tip; instead I received elbow. It cost me almost $45 for return postage. The vale cost $29.00. They received the vale. They told me they processed the refund. It's been over a month now; no refund. I sent them three emails to let them know I did not received the refund. They answered the first message and ignored the other two. This is a loosing situation for me. The return cost was more than the price of the vale; and I still did not get the refund. If a company cannot be honest to give a refund when they received the item back; I call that theft. I will never buy anything from this company again. They are dishonest people.
Update: Dear customer, We have been following up your case as soon as you contacted us. We are gald to hear that the refund has been applied to your last payment installments. If you have further problems, please feel free to let us know. We are always at your service ❤️ Have a nice day. --------------------------------------------------------- Dear customer, Sorry for the inconvenience caused. After checking, the refund has been issued to you. If you still cannot find the refund, you may provide the transaction records from 2023-04-23 to 2023-05-23 so that we can file the inquiry with the platform. We did not ignore your emails and replied them, but fail to send, which is a system bug. Thanks for your report, we have fixed it. Feel free to contact us via email for anything else we can help. Have a nice day.:)
Do not waste your money on this company. as all their stands are for miniatures or Barbie dolls. I spent 90 pounds, and even then I did not try bridal, dance, feminine backless bras, nappe covers, or shapewear. The shapewear looks about 8 or 9 years old. The sizes of this company are similar to those of East Asian clothing. I am a M&S size 8, a Next size 8, and an American size 6. In general, I am a size 8 or 6 small. But their dress was made for a chopstick, not a human. Shoes are good for cideralla. Cheap, nasty products—what you see in the pictures is miles away from reality. then all have returned because they know which size they are sending and no one can use them. Even though I did not try them, it is not logical to wear the clothes when you see the size of baby clothes. I wish I could put pictures here that you see yourself
Update on Mar 14th: Dear Sima Neatis, We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible? Thank you for your understand and looking forward to your reply. ---------------------------------------------------------------------------- Dear Sima Neatis, We are sorry that you had an unpleasant shopping experience on our website. We overviewed your case carefully and you bought one final sale dresses, two underwears and one pair of shoes from us in 2023. We have our own Size chart on the webiste, and the specific size of our clothes is displayed and you can choose according to the size. After checking, we shipped the items as your ordered Size UK 8, US 2. For the shapewear which requires a high standard of hygiene, we are sorry but as agreed the return is not approved. And we have sent an email to you, wish you could send pictures by email. If you have any further question, please feel free to contact us again.
Wonderful bridal gowns and clothes. Very low quality accesories particularly earings and necklaces. Was extremely dissapointed. Well packaged but very low quality..
Updated on Mar 09th: Dear Esther, We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible? Thank you for your understand and looking forward to your reply. -------------------------------------------------------------------------- Replied: Dear Esther, I have carefully reviewed your comment and all the communications we have been exchanging with you, sorry for the inconvenience caused. First of all, thank you for approving our dress. However, sorry to hear that accesories are not meet your expectation. After checked, our customer service has replied you once get your email. Could you check and provide the picture of the items? Please rest assured that we are always at your service and look forward to hearing from you.
Though customer service were very prompt and helpful the dress ordered was not like the image on the site. Very disappointed, quality not worth the cost, sizes not true to siz, way bigger than shown. You are charged if you return goods but on this occasion JJsHouse kindly refunded me the £27 returns charge which is very good of them.
Update on Mar 15th: Dear Jan Alvey, We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️ Have a nice day. ---------------------------------------------------------------------------- Updated on Mar 02nd: Dear Jan Alvey, I have carefully reviewed all the communications we have been exchanging with you. Sorry for the inconvenience caused. So sorry to hear that the item did not meet your expectations. We have refunded you upon got package, the related fee £27 was deducted according to our policy on the website. Sorry for the processing time of your order is longer than usual due to holiday, but we have informed you on the website when you placed order. Once prepared, it was shipped out on 2023-02-04 and delivered on 2023-02-11, which is within the normal delivery time. We do care your feeling, and have sent you an email with more details, please check it. Please contact us if you need any further assistance. ---------------------------------------------------------------------------- Replied on Feb 27th: DearJan Alvey, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? Thank you for your cooperation in advance. Hope to hear from you soon.
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