Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
I have previously posted a review of JJ's House but have had to delete it as the company included my personal details in their reply. This is the latest in an increasingly frustrating customer service interaction that I have had with the company after they failed to ensure delivery of the item that I ordered.
I ordered well over a month ago and did not receive my item. I noticed an issue with the address held by the courier and flagged this with the company. They did not take any action to correct the address and promptly closed my order. Since then I have had a frustrating back and forth with the company where they have denied responsibility for the issue and repeatedly offered me only a partial refund or vouchers. They have finally reviewed the case and, as a result, have offered me a full refund. However, just after they informed me of this, they carelessly published my details on this platform.
I have been worn down and upset by my interaction with this company over the past couple of weeks and really wish that I had never placed that initial order. I hope that this review will help others avoid making the same mistake I did.
Edit: the company says that they did not close my order after I initially flagged the address issue. To clarify, I received an email after I raised this to say that my order was ‘completed’ despite no apparent action being taken to assist me with the shipping issue and my item not arriving - to me that seemed like my order was being closed… This is what caused me to give up on ever receiving the item and asking for a refund in the first place. 15 emails and a lot of stress later it looks like we’ve now reached an agreement re. the refund.
JJ's House 回复2023-02-21
Dear customer,
Thank you for your update. We are sorry that the shopping experience made you frustrated. We will strive to make our service and quality better.
If you have further problems, please feel free to let us know.
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Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We apologize for the inconvenience caused by our inappropriate reply. We have been following up your case as soon as you contacted us and we did not close your order. Please understand that it takes some time for our logistics department to check with the courier company.
Your refund is being processed now. More information has been sent to your mailbox. Please check it later.
We will strive to make our service and quality better. Thank you for your time.
Do not use this company! I ordered over a month a go and the parcel never arrived, they will not refund me or give me any proper answers when I email. Avoid completely.
JJ's House 回复2023-02-10
Update:
Dear Suzy,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied:
Dear Suzy,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
DO NOT BUY I ordered 2 dresses they were late so sent straight back didn’t get them out of the box they are charging 5% here 6% there for restocking!! Addition fees £60 £29 for shipping, I’ve now got too chase as they have only given one refund absolute nightmare.
JJ's House 回复2023-02-03
Update:
Dear jane,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Feb 3rd:
Dear jane,
I have carefully reviewed your complaint and all the communications we have been exchanging with you. Firstly let me to apologize for any inconvenience caused.
After checking, your order was placed on 2023-01-07, shipped on 2023-01-13 and delivered on 2023-01-23, which is within the processing time and delivery time on our website.
There are three items in your order and you applied to return two dresses, except the final sale earrings worth GBP 10.82.
So sorry to hear that you were not happy with the items. However, the shipping fee GBP 31.56 was paid for the delivery company directly, we could not refund if it is not our fault. About the restocking fee GBP 27.82 was deducted according to the regulations of this website.
Rest assured that we will resolve the issue properly. We have sent the email with the details. Please check your email at your convenience.
Please contact us by email if you need any further assistance.
Made an order of 4 bridesmaid dresses , weird process
Made an order of 4 bridesmaid dresses , received a weird email asking if i KNEW for definite they were what I wanted as to remind me that there made to order etc. ,and unless I could confirm this then they would cancel the order . i find this extremely odd as they have a returns policy etc.
also no updates for my order and seems to be a very long time from purchase to receiving , still not arrived
JJ's House 回复2023-02-03
Update:
Dear John Murray,
We have been following up your case as soon as you contacted us. It shows that your problem has been resolved. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Feb 3rd:
Dear John Murray,
I have carefully reviewed your complaint and all the communications we have been exchanging with you. Firstly let me to apologize for any inconvenience caused.
Since the Bridesmaid Dresses you ordered are made to order, not our try-on dresses, in order to explain this situation, the system automatically sent a confirmation email. After got your reply that items are for 4 different people, we confirmed the order for you immediately.
I also understand your confusion and have reported it, we will also improve the accuracy of the system to send emails.
When you place the order, the processing time on our website is 26-29 Days. We do care your shopping feeling, so checked with the related department again, the items will be shipped out around on 2023-2-13, please wait for a few days.
Incidentally, we recommend that you contact our customer service at [email protected] if you need help, because they will help you faster. Thanks again for your time.
Please contact us by email if you have a problem with your order.
Order a bridesmaid dress last year for a wedding this weekend. Dress has been lost. They have charged me £229.99 in total. The dress has been lost somewhere and they wont refund, just keep telling me to wait whilst they get an update, then offered me a 40% discount of money off another order- so insulting. The wedding I was in has now passed and I had to attend without the dress the others had - theirs from jj house arrived. I have now had to open a case with paypal to retrieve the money. If anyone from jj house reads this it was order 9607351510 . I have contacted them 6 times now a and just been told to wait for a dress they have clearly lost. The tracking has not changed since Dec 19th 2022. DO NOT USE THIS COMPANY FOR AN IMPORTANT EVENT. THERE WAS TIME TO REPLACE MY DRESS OR TO REFUND SO I COULD BUY SIMILAR BUT INSTEAD THEY HAVE TAKEN THE MONEY AND REFUSED TO REFUND WHEN IT WAS LOST. YOU HAVE BEEN WARNED. If anyone would like to see the email exchange with JJ house I would be happy to send them to you so you can see that my review is accurate - ilovescotsmen at hotmail.com - again, you have been warned- they take money and do not send the dress, and refuse to refund despite ruining the whole plan for the bridesmaids outfits. Imagine your wedding with one dress not there awkwardly in the photos when you are thinking about whether to trust this site, dont end up like us!
JJ's House 回复2023-01-17
Update：
Dear Jess,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied Jan 17th:
Dear Jess,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We are sorry that the dress was delayed and it did not catch your important day. Since it would take some days to check the package status with courier company, we offered partial refund of your order first. We have replied to you after we got update from logistics department. And we also suggested you contact us to get solutions if you still haven't received the package.
Please be assured we would solve the issue properly. Details have been sent you via Paypal. Please check back later.
Thank you for your time.
One of the worst online shop I ever dealt with. They charge me 18 pounds postage. I wanted the dress urgently but never arrived on time. Also I had to return the item as it was no longer needed. Purched the item for 42 pounds they refunded me 35 pounds. Can not understand what is the logic behind it. They are theives. Do not buy anything from them.
JJ's House 回复2022-12-31
Update:
Dear Marjan,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Dec 31st:
Dear Marjan,
Hope you have a nice day. We received your complaint and we are really sorry that the dress did not catch your important day.
After checking, the package was shipped out on November 24th and delivered December 1st.
As we explained in the email, for a returned item without quality problem, we refund the price paid for the returned item(s) plus applicable taxes. We will also deduct the return shipping fee from the refund if you use our return label to send the package back. A 5% restocking fee from your first returned dress(es) was deducted as agreed. Most JJ's House products are made-to-order to help reduce environmental waste and to keep prices reasonable for our customers we charge these fees. And we also clearly stated these in our return and refund policy.
Your shopping experience is very important to us. We have sent the solution to you. Please check your mailbox later.
If you have any further question, please feel free to contact us again.
I'm so upset I ordered my dress for daughters wedding in October, was told it would be here 3/12, it still hasn't arrived the wedding is Saturday! Just a generic reply from my email after being told it would take ten days to review where the parcel is. I just want to know will it be delivered. I'm so upset
JJ's House 回复2022-12-07
Update:
Dear Coral,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Dec 7th:
Dear Coral,
Hope you have a nice day. We received your complaint and we are really sorry that you have not received your order yet.
After checking, we received your order on November 9th and shipped it out on November 20th.
Our logistics department checked with the courier company about the pacakge status at once after we received your feedback. We are sorry that your order was missed by the courier company. We re-sent your order as soon as we got this news. We have requested improvement and feedback from the courier company. We suggest you can track your order through the link we sent to you.
Please rest assured that all the responsibility will be shouldered by us. The detailed solutions have been sent to you. Please check your mailbox at your convenience.
Thank you for your time. If you have any further question, please feel free to contact us again.
I placed an order for a complete outfit for my sons wedding now in Dec.
I order e just over a month ago to give enough time to receive it.
On check out I was told it will arrive between 18 Nov 22 - 26 Nov 22.
Now I have been told it will only arrive 09 Dec.
This was the first time I have purchased from JJs House and was looking forward to wearing the outfit which I now have to purchase a back up at extra cost to myself.
The worst is when you try to contact them you get a computerised response.
My daughter is also getting married next year July and was going to purchase my complete outfit from JJ’s but after this experience I will definitely not be spending another sent at JJ’s and will be looking elsewhere.
Such a shame that I have had this experience and lost complete faith in them as all the reviews on them have been good… just mine wasn’t meant to be
JJ's House 回复2022-11-27
Dear sharnay,
Hope you have a nice day. We received your complaint and we are really sorry that your order was delayed. After checking, your order will be shipped out within 24 hours and you will receive it around December 4th. Hope it will catch your important day.
To apologize, we have sent the solution to you. Please check your mailbox at your convenience.
By the way, please rest assured that your emails were replied by our staff instead of autoresponders.
Thank you for your time.
Awful experience!
I ordered months ago and it was blocked because they "suspected I was buying several dresses to try them on and send some back". I bought 2 dresses (standard stized) because there were 2 people to dress but this is actually none of their business. They threatened me saying that I will not be allowed to return any dress when legally AND by the site policy, I am.
As a result, the dresses arrived very late and don't fit (like they are 2 sizes too big) despite us ordering according to the size chart. We don't have enough time to exchange them to a smaller size before the wedding and will have to payhire a seamstress to fix it. A shame for a dress that expensive!
I am so disappointed in this brand and will not order from them again.
JJ's House 回复2022-11-27
Update:
Dear Marie,
We have been following up your case as soon as you contacted us. The refund has been returned to you. Please check on your payment platform. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on Nov 27th:
Dear Marie,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
Please understand that most of our products are made from scratch. We are sorry we cannot afford the purchase like, buy many items but only keep one or two of them. So we sent the email to check with you, which delayed your order. We sincerely apologize for this.
We do have a worry-free return policy. But it is just for when you select the item or items you want to keep.
We make the dress strictly with the measurements. If you want the dress to fit better, we suggest you choose custom size.
We have sent the solution to you. Please check your mailbox at your convenience.
If you have any further question, please feel free to contact us again.
I forgot to check trustpilot before ordering my dress, so I was very nervous when I read all the bad reviews and was anxiously waiting to see if I would receive an unsatisfying item.
But I must say that I am very satisfied.
Delivery only took 13 days from Hong Kong to Denmark ( half the globe ), I had expected much longer delivery time due to the war so it was nice to get the package so quickly.
The dress fits perfectly and has the right color.
However, it was a little longer than it looked on the model in the picture, in the picture it reaches the knees in the front and floats over the ground in the back.
On me, it reaches the middle of the shin in the front and touches the ground behind me, so I have to have it shortened by a seamstress before use so I don't risk ruining it by stepping on it. But it's a small thing.
So, overall, I am a happy customer and would dare to buy there again.
JJ's House 回复2022-11-06
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I have read the terms and condition and Please Please inscribe me from any more emails
I have read the terms and condition and it says that I can unsubscribe to receiving any advertising emails. But I can not see any email address, I have not used the product for over 3 years and will not again and yet I am bombarded with adverts.
Please unsubscribe me
JJ's House 回复2022-11-02
Update:
Dear Eddy,
We are sorry for the inconvenience caused. We have unsubscribe you in our system and it will take effect within 24 hours.
If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
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Replied on November 2nd:
Dear Eddy,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number or your email address so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
after shopping for a dress for my sons wedding I ordered this dress custom made. Firstly the dress arrived in a small bag, very crushed with no instructions on how to press it. Postage and packing was very expensive and for it to arrive like that is unacceptable. The dress itself is beautiful, but the sleeves are too tight and the dress gapes at the back. I will now have to take it to a seamstress to be altered. I should have just purchased a size rather than custom. There is also a very small catch on the flower detail.
JJ's House 回复2022-09-26
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email.
If you have any further question, please feel free to contact us again.
I ordered a custom sized dress for the wedding in October. I paid extra for that and also confirmed it would be not refundable, how stupid of me!!!!
What came out of the box when I finally got it on 16/09/22, after 2 weeks of waiting was a disgrace. I am tall, I expected a custom size to be tall!!!! I gave them my height for that reason. If I wanted the dress that looks like I borrowed it from a shorter person and hoped for the best I could have done it easily- all dresses are too short for me normally !!! The dress is not only short, my waist is 5 cm below the waist in the dress, breast area looks like I should have 2 boobs tight together in the middle and spaces on the side- not even push up bra can't make it happen, the zipper at the back is sown so tight it gets stuck when unzipping every time, on right the side of the top part the lace is cut uneven and creates like 1 cm lip over the fabric. I am furious that I actually trusted that if I pay for it it's going to be done correctly. It's a trap people- they know you signed NO REFUND and they don't care what they send back to you.
I am 4 weeks before the wedding of my son without the dress and with an over £200 lesson what not to pay for.
On the bright side -1 star- I like the colour- not exactly a burgundy I ordered- completely different then on the web-but I look good in it- shame I can't wear it.
Normally I don't write a review unless a 5 star but just couldn't let them get away with this. That is not right.
After I posted the review I was contacted by customer services offering 30% refund as a good will gesture. i do greatly appreciate as it can now be put towards a new outfit. That made me change the rating. from 1 star to 3 for trying to make it right.
JJ's House 回复2022-09-21
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
If I could I would have given no stars, the dress arrived, wrong size delivered , aftersales no response. Sent the dress back for a refund no response, no refund. No help no assistance. Glad I purchased through PayPal they have given me a full refund otherwise I would be out of pocket. DO NOT BUY FROM HERE TRY BEFORE YOU BUY FIRST.
JJ's House 回复2022-09-07
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
The dress I received is not the same model as the one ordered.I am very disappointed because it was for my son's wedding.
JJ's House 回复2022-08-17
Hi,
Thank you for sharing your feedback with us. We are so sorry to hear that our product style did not meet your expectation.
Please be assured that we will keep improving and provide better items and service to our customers. Our team have sent a solution for you, we hope you can check your email.
Should you have any questions, feel free to let us know.
Have a nice day.
I ordered two bridesmaids dresses. I was contacted by them straight away after my order was made with queries about my order as they then request you don't buy multiple items (to try then ship the ones you don’t want back). This was not a problem for me. I fully complied with their cancellation of order policy by requesting the cancellation of the full order within 24 hours which should entitle me to a full refund. I also said I would then go order through their try before you buy system instead.
Despite my cancellation (within policy) and the assurance I would use their alternative system, the company has refused to give me the refund they are obliged to provide me with and instead are fobbing me off with random offers for % back based on dress orders.
This is unacceptable as I was happy to change my order which is still in the processing stage and should not have been charged as it says on the website however all the money has been taken. I have been really clear and patient with the customer service but this is not good.
JJ's House 回复2022-08-14
Hi,
Thank you for sharing your feedback with us. We are so sorry for the inconvenience that this has caused you. Your request has been accepted and processed successfully. Please check your email.
Please be assured that we will keep improving and provide better items and service to our customers.
Should you have any questions, feel free to let us know.
Have a nice day.
Fantastic website. Found the perfect dress for my Daughters wedding, now ordered one for my son’s wedding! Only reason I gave 4 stars is the second dress is slightly too big on the shoulders so I need to have it adjusted. Would definitely order from here again.
JJ's House 回复2022-08-10
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
DO NOT ORDER A DRESS FROM THIS COMPANY!!!
I ordered (3) dresses from them & paid $524....3 days after I placed my order I received an email from them asking me if I planned on keeping all 3 dresses and if I didn't they weren't going to ship my order!!!!
Can you believe this?!?!?
How would I know if I was keeping them without trying them on or even seeing them?!!!
It doesn't say anything about this on there site!
This is their exact words:
"we don't do"buy-many-keep-one" purchase."
UNBELIEVABLE!!!!!
Still haven't refunded my money tho!!!
JJ's House 回复2022-08-07
Hi,
Thank you for sharing your feedback with us. We want to apologize for any frustration this experience has caused you.
After checking, we found that your order was now completely canceled and refuned on 2022-08-07.
We suggest to please contact the Klarna for timely information.
Thank you for your time and we hope to serve you again in the near future.
I confirm this review is about my own genuine experience.
I have returned my dress same day and I have proof they received the return next day because I send by special delivery . Till now waiting for my refunds its been more than three weeks no refunds, first they said 60%refund but nothing I received yet and reply no email.
my order number:-6782270949
JJ's House 回复2022-08-07
Hi,
Thank you for sharing your feedback with us. We want to apologize for any frustration this experience has caused you.
We checked that we still did not receive your return package. Please note that our Return Address is
Name:Jjshouse Return Center
Address:Unit 15, Frankley Industrial Estate, Tay Road
Country:United Kingdom
Postal Code:B45 0LD
Our team has sent a solution for you, we hope you can check your email. Should you have any questions, feel free to let us know.
Have a nice day.
I placed an order - I then received 2 emails - 1 stating my order was suspicious and that they would not refund anything if I tried to return it - and another that said my payment had been blocked and they needed a screenshot of my bank card and my ID - this is not right - I spoke to my bank and this is fraudulent activity - so I have had to cancel my card.
I have since asked to cancel the order and receive my money back - I have received numerous replies but none confirming the cancellation or the refund - I have little hope that the money will come back to me. - overall a risk would avoid.
JJ's House 回复2022-07-31
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
JJ's House
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