Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond.
Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Rotimatic - dont recommend, unresponsive customer support
I bought rotimatic next in Feb. It took them 13 weeks to deliver but I was excited thinking I will get fresh rotis as they demonstrate in the video. Well, the reality is far from there. It doesnt connect to wifi so the AI feature is just to say you're giving feedback but it is going in a blackhole. Secondly, the primary feature is to make rotis. It does not even closely do the job. They are half baked, folded, or improperly cooked. Many a times it would just eject the dough ball when you're expecting a well made roti. I saw customer reviews about the noise and thought that could be managed. But not only does it get noisy, there is no customer support. Its like you've spent money but you dont know how to get it working or get any support. I have reached out to the team gazillion times. They will respond to other queries (like shipping, proof of delivery). But the moment you ask for return and refund, there is no response. Feels like a betrayal honestly. It is also has such poor parts that you can sense it will need replacement already. Very poor construction and even worse customer support. Dont recommend it. Infact, if I could, I would file a legal case against such a company to prevent such fraud.
After decent experience from first rotimatic, we ordered two of rotimatic next. The machines came with a broken part. After going through the initial process of explaining the problem over 50-60emails, rotimatic stopped responding and refused to start returns. Had to dispute the charges. Because the way product is shipped, it takes over 60days even dispute is challenging. Do not purchase!! Company is now a scam.
They delayed the delivery by few months and now I have requested a return. They sent me email once and told me that they will come back by May 29th. I have sent multiple emails with follow-ups but no response at all. Very poor customer service. I think I should report them to FTC.
Took long to get a reply back from support team but Asrar from trouble shooting team has been really patient with the machine issues and helped to resolve it. Hopefully machine will run well.
Don’t get caught out by this company. I exhausted every option, including multiple support calls, but the machine never worked. I eventually returned it and, after a long wait, received a replacement—only to discover it was second-hand/refurbished and also faulty. When I contacted customer support again, they asked me to provide my address so they could send a replacement part, which is completely unacceptable.
When I requested a refund, I was told it wasn’t possible because I was outside the 30-day trial period—seriously? Since then, there has been no response at all from customer support. It’s now been over eight months since I paid the full amount, and the whole experience has been incredibly frustrating. It’s hard to understand how a company operating on a global scale can function with such poor customer service and support.
Really bad service. They don’t have a phone no for support. They claim their chat is 24x7 but they don’t respond during day times in US. Their machine is delicate and will break down in a few years out of warranty. Parts are overpriced. Automation repair is non existent.
I had a very disappointing experience with Rotimatic.
I placed my order in late November and was told delivery would take 8–10 weeks. Instead, the machine did not arrive until early April—nearly 18 weeks later. During the delay, Rotimatic sent communications stating that customers could cancel if delivery was significantly delayed. Based on that, I contacted customer service in March and requested to cancel my order due to the extended delay and poor communication.
After multiple back-and-forth emails, I was first offered a $100 credit, which I declined because I simply wanted a refund. On April 13, Rotimatic confirmed that my refund would be processed and that I would receive it within 30 days. Unfortunately, the refund was not received as promised, and communication became increasingly difficult.
To make matters worse, once the machine arrived, it stopped working and the screen would not power on despite troubleshooting attempts.
My frustration is not just with the product itself, but with the combination of delayed delivery, inconsistent customer service, and the failure to follow through on refund commitments. Based on my experience, I cannot recommend Rotimatic and would encourage potential buyers to carefully consider the risks before purchasing.
Don’t fall into the Rotimatic trap. I’ve been waiting for a replacement unit for the past 6 months despite multiple follow-ups and even escalating the issue to the CEO. Unfortunately, I still haven’t received any meaningful update on the replacement.
This has been an extremely frustrating and disappointing experience. I purchased it hoping for peace of mind and convenience, but it has turned into the opposite. Based on my experience, I would strongly advise others to think carefully before buying. Terrible customer support and overall experience.
I had an extremely disappointing experience with Rotimatic Next and would not recommend this product to anyone.
I bought the Rotimatic Next around 6 months ago. The first unit stopped working within a month, so I had to return it. I gave the company another chance, but now the replacement unit has also failed. This time the dough catcher broke and the machine stopped working again.
For such an expensive product, the quality is very poor. It feels like the product has not been properly tested before being sold to customers. A machine at this price should be reliable, especially when people are buying it to make daily cooking easier.
The worst part is the after-sales support. When the machine broke again, I tried to get help, but instead of supporting me properly, their support stopped responding and appears to have blocked me. Even though the product is still under warranty, I am not getting the support I should be getting.
This has been a complete waste of money, time, and energy. If something goes wrong, do not expect proper support. Based on my experience, Rotimatic Next is unreliable, poorly built, and backed by very poor customer service.
I strongly advise people to think carefully before buying this product. It may look convenient, but if it breaks, you could be left with an expensive machine that does not work and a company that refuses to help.
Horrible experience with the rotimcatic next machine. It broke just in a few months and started showing never ending problems which customer support or tech support could not solve even after several calls. We are chasing them for last 2 months, but now they have stopped responding to emails or messages on app. No way to talk to someone on phone directly. We are stuck with a costly, bulky, and useless box.
It kept on getting stuck because of flour water or oil measurements.. I wish there was a mark in each container for the measurements..
the dough gets stuck n won’t cook for 3-4times every single time!
Had this rotimatic since the last 4 years and most of the time it is sitting useless with parts broken or waiting for replacement parts to arrive from Singapore. The last part that I ordered, I am still waiting for the last 3 months and reaching out to the customer service does not help as they are nonexistent. If this machine was not this costly I would have dumped it in the trash within the first year.
Do Not Buy any Rotimatic Product!!!
Do❌ NIGHTMARE EXPERIENCE: Sent a Dirty, Used Machine & Trapped in a Support Loop! not waste your money or sanity on…
Do not waste your money or sanity on Rotimatic. Their customer service is deceptive, their logistics are non-existent, and they do not deliver the brand-new product you pay a premium for.Here is my 8-month nightmare timeline with this company:Delays & Broken Promises: I ordered and started paying for my machine in October 2025. Promised a December delivery, I didn’t receive it until January 2026 after endless delays and lies on chat support.Sent a USED, Dirty Machine: Within 48 hours of unboxing, I filed a complaint. The machine arrived scratched, faded, and physically dirty with flour residue inside. It was clearly a refurbished or used unit passed off as brand new.Health Hazards: During initial use, plastic particles were shedding from the dough-maker area. The threat of microplastic contamination in my food is a massive safety risk they completely hide from buyers.Trapped Beyond the Return Window: I actively complained and begged for a return, but their support team intentionally dragged out "troubleshooting" and delayed responses. Once they finally agreed to an exchange, they used their own delays to claim I was past my 30-day return window.Ghosted for Months: They supposedly shipped a replacement in February 2026. For nearly three months after, they completely ghosted me. No shipping updates, no replies to emails or app messages—even when I escalated the issue to their founders and senior leadership. They only responded once I was forced to initiate a bank chargeback.The Bottom Line:I have been paying for this machine for eight months and I still do not have a working, brand-new product. They trap your money, send sub-par equipment, and completely ignore you until legal or financial action is taken. This is the most unprofessional, stressful, and disappointing company I have ever dealt with. Avoid Rotimatic at all costs
DO NOT BUY
I am writing this review to save you from future stress, believe me and read reviews carefully and buy if you have extra money to waste.
Very poor performance for machine for the price you pay.
Endless issues with the machine, nightmare dealing with the customer service.
I would not recommend buying this machine at all with your hard earned money.
Only paid influencers with no morale advertising fot this machine,
Read reviews of actual customers, dave your money, time and mental peace.
I am still chasing to speak with someone from their unethical company, who has zero regard for their customers.
DO NOT BUY
The worst experience I have ever had and still having in my life with Rotimatic. Bought the machine 3 months ago and from day one..from the first start its giving residual error on start. click three times and it dissappears. Bad Product. Customer care no respinse. Had couple of meetings and they are not able to fix it. Not triggering return for it. Almost impossible to connect to support team. I am very surprized how this company is surviving. Looks like I wasted my $2000 on this product. I would highly recommend to people dont buy this product. it needs lot of improvement and above all professionalism.
I placed my order on 20 February 2026 and was given a delivery date of 1 May. While the wait was quite long, I was reassured that at least a delivery date had been provided.
Towards the end of April, I received an email and video message from customer support. The video featured the CEO, Pranoti, explaining the reasons for a delay and informing customers that delivery dates would be adjusted. When I checked my order status, the new delivery date was listed as 17 May, which seemed reasonable.
Unfortunately, this is where the problems began. The revised delivery date of 17 May came and went with no update whatsoever. Due to the delays, I was assigned a dedicated concierge support representative, but despite reaching out, I received no response. I also contacted Rotimatic support through their chat service on four separate occasions, sent three emails, and even emailed the CEO directly. None of these attempts received a response. I also tried contacting them via WhatsApp, again without success.
At this point, I feel I have only two options: either cancel the order, if the company is willing to acknowledge my request, or contact my credit card provider. Based on my experience, it appears that the company is taking customers' money without fulfilling orders or providing adequate communication regarding delays.
Rotimatic if you want my order number you can reach out to me.
Purchased in a hurry, immediately cancelled. Was told refund would be sent within 30 days, over 30 days now and no sign of customer service. No one replying to my emails. This company is a SCAM and should be shut down. Robbing Asian peoples.
Order cancelled by rotimatic, but no notification or refund
I ordered rotimatic NEXT on 13th March 2026. The expected delivery date was 21st May 2026, but there was no response after many follow-up closer to the expected delivery date. The order# is 8174. After 21st May 2026, the expected delivery date was changed to 28-30th May 2026. The support person finally came back saying that they need some more unspecified time. When I check the order status, it was showing "Cancelled". When followed up again, now support person is saying in their system the order is still active, but still as of today I can see order status as "Cancelled". When it is cancelled by them I did not get any notification nor any refund. I ordered this based on my colleague feedback earlier and thought of an Indian entrepreneur and support them. Now I am in big trouble, the machine is not delivered and no refund.
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