Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond.
Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
I received 2 email. NOTE: The return label was provided by Rotimatic and now they are asking me for the tracking number.
Email received today 01 JUNE 2026
Dear XXXX,
Greetings of the day!
I sincerely apologize for the inconvenience you have experienced, and I appreciate your cooperation in sending the machine back to us.
Could you kindly share the shipment tracking number with us? This will help us monitor the return and ensure that the process moves forward smoothly.
As discussed earlier, I have already submitted the refund request on your behalf. Once we receive the tracking details and confirm the return, we will continue to monitor the request closely.
Please be assured that we are committed to having your refund processed by June 30, 2026.
Thank you for your patience and understanding. I look forward to hearing from you.
Warm Regards,
xxxxx
Rotimatic Customer Concierge Lead
Same person sent this email on 09 MAY 2026
Dear xxxx,
Greetings of the day!
Please accept our sincere apologies for the inconvenience caused to you.
We have submitted a request for a full refund for the amount paid at the time of placing the order and that will be processed before May 30th, 2026.
I really appreciate your patience and understanding.
Warm Regards,
XXXX
Rotimatic Customer Concierge Lead
Rotimatic sent below email on 09.05.2026 - names removed for privacy. I have not received my refund.
First did not stick to the timeline of delivery and machine arrived after weeks of delay that too faulty machine.
Now not sticking to refund timelines.
Classic scam.
Dear ,
Greetings of the day!
Please accept our sincere apologies for the inconvenience caused to you.
We have submitted a request for a full refund for the amount paid at the time of placing the order and that will be processed before May 30th, 2026.
I really appreciate your patience and understanding.
Warm Regards,
Rotimatic Customer Concierge Lead
Save your money— the Rotimatic is overpriced and simply not worth it. Customer service is non-existent, so don’t expect help if something goes wrong. Making rotis by hand is honestly faster and more reliable. My machine has two serious flaws: the heating plate won’t warm up properly, and the dough constantly gets stuck and won’t drop into the pan. Strongly advise against buying.
If I could give 0 Stars, or in minus. I'd give that. This company should be closed. Read on.
2000 Dollars machine, Such incompetent, ineffecient and unprofessional service.
-- I ordered their machine in April. Paid extra for faster delivery as it was a gift. It never arrived. It still says "under quality check". They never sent any update. No information.
-- So what would a normal person do? Contact them. And no matter how you contact them; Email, App, Phone; I always got an automated AI response. As if they made a wall for stupid customers just to keep them busy.
-- Finally, one email was received with "Concierge service". With that you receive a call. You tell them everything, and it is just a customer service guy in Vietnam that has no power. Standard stuff.
-- Kept promising two weeks it will be shipped. Just lies.
-- And for this bad customer experience, they offer extra warranty. Now who wants more and more warranty for a product that they haven't received. And on top of that, they are so incompetent before I received the machine, I can only imagine how bad they would be in post-sales.
-- While all of this is happening, I see a sale on their website for selling more machines on discnounted price.
-- And now no response from them.
-- This company should be closed. It is just inept.
I ordered rotimatic and didnt receive any due to the rotimatic customer support not respond properly to UPS service center to release from the international cargo area, so I asked them to return my money since 3 months and no response from them but when I file to credit card claim then they contacted back to me ask to cancel so that they can refund. As I understand its again kind of cheating so I didnt cancel that but they updated same to credit card company and mentioned that they will return the money. Instead of return the money they sent a refurbished failed model and mention that if I didnt like they will provide return label and asked to use for a month. But I actually contacted them in 3 days to provide return label because of their customer response is too bad and it is refurbished or used one. They said they will send RL . But its now more than 15 days and mention that thier system has some issues with generating RL and no response after that. I am sending emails daily but no response , its too worst response and even the machine also too bad and not recommend to any one. They will never return and you will not get your money
1 star - Only because I can’t go any lower. The most obnoxious and worthless customer service I’ve ever seen in my lifetime. It’s been 3 months and I am still waiting for my issue to be resolved. After a million messages/emails to them I get the same reply asking for my details every 3-4 weeks and then nothing. This is the first time ever that I have written a negative review about anything so it speaks to how disappointing and disgusting the service been. DO NOT WASTE YOU TIME AND MONEY ON THIS PRODUCT. Or any other from this company for that matter
PLEASE PLEASE PLEASE DONOT BUY THIS PRODUCT . WE HAVE PURCHASED IN JAN 2026 AND WE HAVE BEEN TOLD THAT WE WILL GET TI BY MARCH . THEN THEY EXTENDED TO MAY. AFTER GETTING THIS WORSE PRODUCT IT CAME DEAD ON ARIVAL.
This is our second time buying a Rotimatic, as we believed the new model would provide us with another great experience. Unfortunately, it has been a very disappointing experience so far. The rotis are not cooking properly, even at the highest settings, they are coming out completely raw.
We requested a service appointment to fix the issue, but no one showed up, and the support team has not been cooperative. After such a long wait, we are extremely dissatisfied with both the product performance and customer service.
Never buy the machine. Extremely disappointed with the Rotimatic Plus! Spent a fortune on this machine and it's simply NOT worth the money. The performance doesn't justify the price at all. I ordered spare parts over 2 months ago and they haven't arrived yet — zero updates, zero accountability! Customer service has been completely unhelpful. I deeply regret this purchase. Save your hard-earned money and look elsewhere. This brand has failed me in every way possible.
Waiting for a replacement from last 6 months .
No response from the company.
No response for the email.
No response from the customer care .
They trying to loot the money from the customer.
Never buy this product or any service from them .
No delivery after 2+ months, zero customer support response
I placed my order (#81807) on March 15, 2025 and have still not received my Rotimatic. It has been over 2 months with no delivery and absolutely no communication from the company.
I have tried reaching Rotimatic support multiple times through phone, live chat, and email — no one picks up the phone, no one responds to chat, and emails go unanswered.
To make matters worse, I am moving from my current address in 10 days. If this order is not delivered to my registered address within that time, I will not be able to receive it at all. This delay is causing real, serious impact.
I am now formally demanding either immediate delivery with a tracking number, or a full refund. If not resolved urgently, I will be filing a complaint with the FTC, my state's Attorney General, and initiating a chargeback with my bank.
I strongly caution anyone considering buying from Rotimatic — the lack of support after taking your money is shocking.
Extremely disappointed with the customer service from Rotimatic.
My delivery date passed over a month ago and there has been absolutely no proper update or communication from the company. Phone calls go unanswered, emails are ignored, and the chat service is completely useless. It’s just an AI loop that keeps sending you in circles without giving any real response or support.
Once you’ve made the purchase, it genuinely feels like there is no guarantee on when your product will actually be delivered, and you should expect zero communication from the company.
What worries me even more is this: if the customer service is this bad before delivery, what happens if there’s a problem with the machine after it arrives? Right now, I honestly have no confidence that I’d be able to contact anyone for support.
Very frustrating experience and not what you expect after spending so much money on a premium product.
I had to give 1 star as no option of no stars. It's the worst and pathetic customer service I have ever seen in my life and the product is not worth the price. You can only see the perfect chapatis picture on the box but in reality the chapatis are unevenly cooked and sometimes they just come out as balls. No other functions work yet ( Jawar roti and bajra roti) and god knows when will they start to work. Would not recommend to even my enemy. Buying rotimatic is like putting hardened money in the drain. Don't fall for their promotions and offers.
This one star is just for machine otherwise customer support is pathetic. My order No 82926 was placed on 13 April 2026 and have not received my parts yet and whenever I try to connect with support through chat, email and no response. Its quite frustrating now.
Rotimatic customer support member Harsha M. helped me with Rotimatic Nxt cooking issues. I have many faced many issues with the machine. But Harsha patiently helped address the issues and pushed fixes to the machine. He did an excellent job. I hope the machine issues are resolved now and I don’t see issues again.
BUYER BEWARE. Our experience with Rotimatic has been an absolute nightmare.
We purchased a machine at the end of last year. The first one was faulty. They exchanged it, and the SECOND machine was also defective. We finally gave up and returned it under their 90-day refund policy.
Rotimatic confirmed they received our return over 2.5 MONTHS AGO and told us our refund was “being processed.” Since then? Nothing.
No refund. No responses to emails. No replies through their website support. We are now out a huge amount of money and being completely ignored.
A premium-priced company charging thousands of dollars for unreliable machines and then ghosting customers after receiving returned products is unacceptable. At this point, this feels beyond poor customer service.
Posting this everywhere possible so other customers are warned before making the same expensive mistake we did.
Bought a Rotimatic Next about 6 months ago, and it has already developed serious issues. The machine is making loud abnormal mechanical sounds, showing errors, and spoiling the dough during use.
I contacted customer service and initially received only a chat response. I then scheduled a call as requested, but no one showed up for the call. Since then, Rotimatic has not responded to my emails or chat messages.
For a machine that costs around $2000, this level of product failure and customer service is unacceptable. The appliance is still very new and should be covered under warranty, but I cannot get anyone to respond or provide a resolution.
Based on my experience, I would strongly caution others before buying. Stay away !!
Timeline of My Rotimatic Support Experience - THIS IS WHEN I STARTED TAKING SCREENSHOTS AND DOCUMENTING.
May 16, 2026 – 8:04 PM
I emailed Rotimatic Support reporting repeated machine issues, including loud clacking, spoiled dough, undercooked rotis, and poor support response.
May 17, 2026 – 12:32 AM
ROTİMATIC RESPONSE: Rotimatic replied asking me to book a technical support call.
May 17, 2026 – 4:47 AM
A follow-up was sent in chat asking if anyone was available after video/error details had already been shared.
ROTİMATIC NO RESPONSE: The support ticket was later shown as closed despite the issue not being resolved.
May 18, 2026 – 9:50 PM
I selected a support call time for the next day and asked Rotimatic to confirm.
May 19, 2026 – 2:42 AM
ROTİMATIC RESPONSE: Rotimatic confirmed they were looking forward to connecting at the scheduled time.
May 19, 2026 – 11:43 AM
I emailed that I was waiting for the scheduled service call.
ROTİMATIC NO ONE ATTENDED THE CALL
May 19, 2026 – 5:34 PM
I requested a return for refund.
ROTİMATIC NO RESPONSE
May 20, 2026 – 12:48 PM
I followed up again requesting a return for refund and asked Rotimatic to reply.
ROTİMATIC NO RESPONSE
May 21, 2026 – 8:18 PM
I escalated the unresolved case to multiple Rotimatic/Zimplistic contacts, stating that the machine was still not functioning and asking for next steps or refund instructions.
May 22, 2026 – 3:12 AM
ROTİMATIC RESPONSE: Rotimatic again asked me to book a technical support call.
This did not address the missed appointment, refund request, or prior unanswered emails.
May 22, 2026 – 7:01 PM
I stated that the earliest available appointment was one week away and asked if it could be sooner.
ROTİMATIC NO RESPONSE
May 28, 2026 – 9:07 AM
I reminded Rotimatic that the appointment was scheduled for May 29 at 3:30 PM EST and asked them to attend, noting that one earlier appointment had already been missed.
May 29, 2026 – 3:30 PM EST
The Rotimatic technical support appointment took place.
May 29, 2026 – Meeting Recap
ROTİMATIC RESPONSE: The meeting recap confirmed loud cracking/popping noise, vibration, undercooked chapatis, and likely internal hardware failure.
May 29, 2026 – 3:59 PM
ROTİMATIC RESPONSE: Rotimatic emailed that they would replace the machine under warranty and requested replacement details.
May 29, 2026 – 4:15 PM
I provided all requested replacement details.
After May 29, 2026
I asked Rotimatic to confirm whether a new replacement unit was available or allocated, the latest shipping date, and the resolution if stock was unavailable.
ROTİMATIC NO RESPONSE
June 4, 2026 – 5:53 PM
I followed up asking for a status update.
ROTİMATIC NO RESPONSE
June 9, 2026 – 9:27 AM
ROTİMATIC RESPONSE: Rotimatic Support emailed stating that they were awaiting my response AGAIN ACTING LIKE THEY HAVE NO BACKGROUND INFO ON MY CASE. SO FAR NO RESPONSE ABOUT THE SHIPPING LABEL TO SEND BACK THE DEFECTIVE MACHINE. ---NO REPLIES ANYMORE AS OF AUG 8.
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