Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond.
Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
My Rotimatic order was delayed by 45 days. During that time, I repeatedly contacted customer service to cancel the order due to additional delay but they did not acknowledge my request. Whenever I asked about canceling, they would simply stop responding to the chat.
When the machine finally arrived, I was disappointed with the quality of the rotis from the very first day. I immediately contacted customer service through both their website and chat to start the return process. After nearly 20 days of constant follow-ups, I finally received a return shipping label.
I shipped the machine back the same day I received the label using a UPS drop-off, well within the 30-day return window. The return was completed in May 2026.
Despite returning the product months ago, I still have not received my refund. I have made more than 100 attempts to contact customer service through chat and email over the past three months, but I have received no response.
Based on my experience, I cannot recommend trusting their return process. They accepted the returned machine but have still not processed my refund.
If i could give zero star , i will do it .
I bought Rotimatic in Dec 2025, it took 3.5 months to arrive. The machine worked well for 2 months and then all off a sudden, it stopped working in the middle of making roti. The machine just won't turn on. I have tried everything including what Rotimatic suggested. The customer service is absolutely terrible. After multiple emails, I get one reply. I have been waiting for a Return Label for 1 month. There is no phone number to contact. This company is just absolutely horrible and I would not recommend anyone buy it. $1500 in the drain !! This company should shut down and be sued.
Very bad management – just looting people. Do not buy a Rotimatic.
Very bad management – just looting people. Do not buy a Rotimatic. It is the worst product I have ever purchased.
This is the worst experience I've ever had. I bought my original Rotimatic in 2023, but it was faulty from the beginning. The dough got stuck every time, causing constant problems. Instead of replacing the defective machine, they kept patching it up with temporary fixes.
After just two years, the machine completely stopped working. I wasted around £1,600 for nothing.
To make matters worse, there is no customer support in the UK. My experience with this company has been extremely disappointing.
Despite that, I ordered the Rotimatic Next because my family needs fresh chapatis and I can't make them myself. Unfortunately, I have been left waiting for a refund instead.
See the result—I'm still waiting for my refund. This has been a very frustrating and disappointing experience.
Following email :
I have not yet received any email confirming the delivery of my RomiMac Next order.
In your previous email, you stated:
“We also acknowledge your request regarding the status of your order. Please be assured that we are actively working to get your machine shipped as soon as possible. If we are unable to ship the machine within the next two weeks, we will proceed with the cancellation process as requested.” caused to you.
As per your request, I have submitted a request to cancel your Order 82341. The reference number is RO184942.
You will receive the full refund for the amount paid at the time of placing the order within 30 days of cancellation.
I appreciate your patience and understanding.
Warm Regards,
Parul Godika
Rotimatic Customer Concierge Lead
**★☆☆☆☆ – Great idea, terrible after-sales support**
I bought a Rotimatic because it promised convenience, but unfortunately the after-sales service has been one of the worst I've experienced.
My machine has a clear alignment issue where the plastic flour cup repeatedly cracks because it hits the base of the rotor. I explained the problem multiple times and even helped their support team understand exactly what was happening, but nothing was done to resolve what appears to be a known fault.
The final straw was being asked to book a support call 15 days in advance, only for nobody from Rotimatic to join the appointment. I waited for five minutes before giving up. A few days later I even received a reminder as if I had missed the appointment, despite being the only person who actually turned up.
The whole reason people buy products like Rotimatic is to save time. Making customers wait weeks for support and then failing to attend your own scheduled appointment is simply unacceptable.
What's most disappointing is that this could have been handled easily. Instead, I've been left with a faulty machine, wasted time, and a complete loss of confidence in the company. As someone who was considering upgrading and recommending Rotimatic to friends and family, they've not only lost a loyal customer but also potential future sales.
The product concept is excellent, but customer service is what defines a premium brand. Based on my experience, Rotimatic has fallen far short of that standard.
The dough catcher broke, and dealing with customer service has been a nightmare. I contacted them more than 20 times with almost no response. After weeks of chasing them, they promised to send a replacement part, but it’s been over two months and I still haven’t received it.
Poor product, terrible customer service, and broken promises. Save your money and buy from a company that actually stands behind its products.
I need urgent assistance with my Rotimatic. My machine has been experiencing issues for over a month, and despite multiple attempts to contact you via chat and email, I have received no response. I have always had a great experience with your support in the past, so this sudden lack of communication is very frustrating.
Even now i am struggling to get support.
I am having a very bad experience with rotimatic. I placed my order for rotimatic next on 10/26/25 and received a damaged/ broken machine so I asked for a replacement which they agreed but the communication during the process of returning the damaged machine and getting a new one was very very bad and very frustrating so I ended up asking for refund and cancelling the order which they agreed and I even filled out the paperwork. Later they stopped communicating and even to date
( 6/28/26) I did not get my refund and all they say is the team changed we will look into the case even after I have all the emails promising my refund! Very very bad customer service! Company doesn’t care about the consumers. This is a fraud. Wound not recommend to anyone!
I have a sibling having exact same issues as me with this rotimatic next. Company needs to stop and reassess and make sure the customer issues are addressed before selling new units and focusing on profits.
Rotimatic is an okay product. The only reason I bought it is because its a monopoly. They have really bad product quality and the parts break quite frequently.
Asrar made a big difference in changing my view about Rotimatic as company.He is very good in resolving the issue.I will give a 5 star as a review for his wonderful work.
Premium Price, Poor Reliability and Disappointing After-Sales Support
I rarely leave negative reviews, but after more than a year of dealing with this product and its support team, I feel other potential buyers deserve to know my experience.
I purchased a Rotimatic NEXT in April 2025 for approximately ₹1.46 lakh. Delivery itself took significantly longer than promised and required repeated follow-ups.
Unfortunately, my problems didnt end after the machine arrived.
The original machine developed a software fault within a month of use.
After weeks of chasing customer support, Rotimatic agreed to replace the machine.
The replacement machine's catcher broke during its very first operation.
Even getting the replacement catcher took weeks of repeated follow-ups.
Since then, the machine has never operated reliably. Roti quality has remained inconsistent, and almost every issue has required multiple conversations with support.
The catcher has now broken again, leading me to believe there may be a more fundamental design or alignment problem rather than an isolated part failure.
The most disappointing aspect has been the after-sales service.
I have interacted with numerous different support representatives over the past year. Every interaction starts from the beginning. The same photos, videos and explanations are requested repeatedly, while meaningful progress is extremely slow.
The in-app support chat often becomes unresponsive for days or weeks, and historical conversations are not retained, making it difficult to maintain continuity. Several of my emails received generic responses stating my case was being "prioritized," but the underlying issues remained unresolved.
For a premium appliance costing nearly ₹1.5 lakh, I expected premium quality and customer support. Instead, I have spent more time documenting issues, following up with support and waiting for responses than actually enjoying the product.
At the time of writing, I have lost confidence in the product and have requested either a complete machine replacement or a full refund.
One aspect that further disappointed me was the lack of visible, open customer discussion on many of Rotimatic's official social media channels. My own experience has been that it is much easier to find positive promotional content than genuine conversations about unresolved customer issues. I would therefore encourage prospective buyers to look at independent review platforms and consumer forums, rather than relying solely on the company's own channels, before making such a significant investment.
Prompt service to schedule a quick troubleshooting video call . Asrar and Tanuja did a great job understanding the issue and identifying the faulty part. Issue was with the transfer arm which had broken due to dough build up at the back of the machine. Also received tips on cleaning and watching out for leaks . The part is scheduled to arrive in 4 weeks , just wish it would have been sooner.
Overall I am very satisfied with the quick turnaround time as this was resolved within a day.
IT took around a month to resolve the issue after multiple chats/reminders/emails follow-ups.
I even had to threaten that I will take the matter to my bank.
Customer support did not join the scheduled calls as promised twice.
Tarun ahuja and Asrar m did a very outstanding job they carefully heard my concerns and did a great teamwork and solved the issues and guided for the further issues we got the nice response from them they were patient and gave lot of time and helped out we really thank them for help they solved a very great issue of ours.Till now the other 2 people who were scheduled to meet and help us were very time particular and finished the meeting exactly after 1 hour without actually solving the issues but tarun and Asrar gave a lot of their time and solve it very much thankful to them.
Buyers Beware: No response after multiple escalations.
If I could give zero starts I would.
I had high expectations for Rotimatic, but my experience with their customer support has been extremely disappointing.
When my machine developed an issue, I spent hours trying to resolve it through their AI support system, which was unable to provide a solution. After repeatedly requesting assistance from a live agent, I was told that a support representative would call me after 4:00 PM CST on June 18. No one ever called.
Since then, I have sent multiple follow-up messages and escalation requests, yet I still have not received a response from a live customer service representative. For a premium appliance that costs this much, I expected much better support.
The machine itself is only as good as the support behind it, and unfortunately, when something goes wrong, getting help appears to be very difficult. The lack of communication, missed commitments, and inability to reach a live person have left me extremely frustrated.
I hope Rotimatic improves its customer service process and starts honoring callback commitments. Until then, potential buyers should consider not only the product but also the level of support they may receive if they encounter problems.
People planning to buy this product please be AWARE!!!
Very disappointed.
From customer service point of view it’s pathetic.
I ordered it on 12 th Feb 2026 and they got delayed no delivery on 24th April they got delayed again said will send on 17th May2026
Still no delivery
In total I have waited for 132 days
Original delivery date: 24 April 2026
now 60 days past the original delivery date.
Revised delivery date: 17 May 2026
now 37 days past the revised delivery date.
It’s 23rd June 2026 now .
They are not transparent with customers if they don’t have product or issues with delivery they should set expectations right before the customer pays for their machine.
Atleast they know what they are getting into.
They don’t respond after certain duration.
It’s taking customers for granted.
They should put ppl in queue and then when product is ready can ask for payment or take half advance initially .
This is crazy . According to me they should stop selling it to overseas customers or only sell in Asia or Singapore.
I would never recommend it to someone else.
A company who does not respect its customers should not be in business.
The machine went bad after 3 months of usage. And their customer care doesnt even respond to chat messages in their app.
And when I reach out over email, they send me a time to book a virtual meeting 3 weeks later.
This company makes very unreliable low quality product and their customer support is even worse than the quality of their device.
5 months, full payment made, zero delivery, zero response — Sweden
I am writing this review as a warning to others and as a last resort after exhausting every possible channel to resolve this directly with Rotimatic.
I placed my order over 5 months ago and paid in full via Klarna. To date:
❌ No delivery
❌ No delivery update of any kind
❌ No response to multiple emails sent to rotimatic support team
I contacted Klarna and my bank — both confirmed the funds have been successfully transferred to Rotimatic's account. The money is with them. They simply have not delivered the product or communicated with me in any way.
I am a customer based in Sweden, European Union.
I have seen hundreds of reviews here describing the exact same experience — delayed or no delivery, money taken, support completely silent. This is not an isolated case. This is a systemic failure.
To Rotimatic: My order details are ready. My email is on file. You have had 5 months and multiple emails. I am giving you one final public opportunity to respond before I proceed with all formal filings.Please refund my Money asap
To anyone considering buying: Please read the reviews carefully before placing an order.
Hello Rotimatic Support Team,
I am requesting an immediate escalation and refund for my Rotimatic Next order.
Order details:
Product: Rotimatic Next
Purchase date: April 1, 2026
Expected delivery date: June 11, 2026
The promised delivery date has passed, and despite multiple attempts to contact support, I have received no meaningful response or resolution.
I am requesting:
Immediate confirmation of the current order status, OR
Full refund to my original payment method
Please provide a resolution within 5 business days. If I do not receive a response, I will proceed with a payment dispute/chargeback and file consumer complaints for failure to deliver the purchased product.
I would appreciate your urgent attention to this matter.
Thank you,
Sujit
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