二十多年来，Rugs USA 一直帮助顾客把房子变成家，提供令人惊艳的地毯款式、材质和尺寸选择，满足各种设计需求和预算。无论是更换一条走廊地毯还是重新装修整栋房子，我们都以帮助您实现理想家居为荣。已向超过一百万个家庭售出逾八百万张地毯，我们在您的在线购物之旅中经验丰富：从挑选地毯款式和尺寸，到下单配送，再到地毯护理的教育与支持。通过与设计师、工匠和工厂保持紧密合作，我们能够以低廉的价格提供高质量的产品。我们的顾客激励着我们。通过帮您以合理的价格找到合适的地毯并提供出色的客服，我们珍视着为您和家人的生活增添美好的机会。
大多数消费者对整体体验还算满意。消费者经常提到商品送达时外观很棒，也很喜欢新购入家居用品的整体美感。许多人觉得地毯整体质量不错，能很好地融入客厅空间。
但也有部分消费者对客服不满意，遇到了令人沮丧的退货费用。买家指出，在处理问题时获得回复或 proper support 需要很长时间。人们还提到，有缺陷的产品和意外的尺寸差异造成了额外的不便。
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Alex,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to learn about this issue! Unfortunately, cancellations can't be guaranteed once an order is placed, so if the order is already being processed, our team can't cancel it.
I see that your refund was processed back to your original payment method. If you need any help with your refund or help placing a new order, our Customer Service Team would be happy to help!
Thank you,
Beth
Rugs USA Customer Service
Hi Kathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Debbie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you enjoyed your shopping experience with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
结账时-为什么没有 Apple Pay??? Amazon 要求重新输入信用卡和地址，所以不太方便...
Rugs USA 回复2024-07-17
Hi Rev P,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that the Apple Pay option didn't show for you! We do offer this payment service for our US customers, unfortunately it's not available for our Canadian customers yet.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Warren,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Celeste,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad to hear that you enjoyed your shopping experience and found a great rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Sabrea,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad to hear that you enjoyed your shopping experience and found a great rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Charlene,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you had a great experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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