Sonos Inc.

We're delighted to hear you're enjoying the amazing sound quality. We appreciate your feedback regarding the app's streaming service options and the desire for direct TV connectivity for seamless Wi-Fi audio. We are always working to improve our user experience.

We're so happy to hear that our speakers sound just as you imagined! Thank you for sharing your positive feedback with us.

We are so happy to hear that you had such a beautiful experience! It's wonderful to know that you are so satisfied with the product.

Hi, thanks for the honest feedback. Glad the sound quality is hitting the mark, but we hear you on how frustrating it is when reconnecting to a new Wi-Fi network becomes such a struggle, especially to the point where it makes the speakers unusable after a move. That's a fair thing to be disappointed about for a premium product. We'd like to help get this sorted, if you haven't already, please reach out to our team at https://support.sonos.com/en/contact so we can take a closer look.

We are very glad to hear that you have managed to take the cinema home with you with a Sonos setup! Thank you for your feedback!

We're thrilled to hear how much you love your Sonos Ace headphones! It's wonderful that you find both the sound and build quality to be outstanding. We appreciate your loyalty and look forward to you enjoying more of our products in the future.

We are so happy to hear you are enjoying your new sound system! Thank you for sharing your positive experience with us, especially regarding the product quality and customer service.

We truly appreciate you sharing your experience with us. It's wonderful to hear that our system has provided such a seamless and enjoyable whole-house audio experience for you, especially after your previous frustrations. We are delighted that our speakers are delivering the quality you expect and deserve. Thank you for your positive feedback!

We're so happy to hear you're enjoying our product! We appreciate your kind words and look forward to assisting you with any future needs.

We're so glad to hear you are enjoying the wonderful sound and easy connection. We appreciate you sharing your positive feedback on the design, size, and elegant color!

Hi, I'm really sorry to hear about this experience with your Beam and how the return/replacement policy played out after everything you went through with troubleshooting. That's a frustrating position to be in, especially after purchasing extra equipment to help us diagnose it. We'll make sure this feedback reaches the right team. If you ever reconsider or want us to take another look at your case, we're here and happy to help.

Thank you for your feedback and we are sorry you have had to go to so much trouble. Some Sonos players of a certain age did not have the ability to dynamically change the WiFi network they connected to and they required additional steps to reconnect them to a new WiFi network or if you changed the SSID of your network. Later Sonos systems have built in functionality that allows them to be accessed by the Sonos app outside of a WiFi network and can be taught the new network name outside of a full factory reset. You can view more info here: https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

Thank you for your review!

We appreciate your feedback on the sound and design. We are sorry that you are experiencing issues connecting to your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here: https://support.sonos.com/en/contact

Its great to hear that you are enjoying your Sonos speaker! We wish you many hours of happy listening!

我们在包装设计上非常用心，我们很高兴您注意到！ 如果您正在寻求帮助来找出扬声器表现不佳的原因，请随时联系我们的技术支持团队，您可以在此处联系他们： https://support.sonos.com/contact

感谢您的评论，并感谢您对 Sonos 系统的使用情况提供反馈！ 对您的反馈的一些见解：像您所做的那样，向 Sonos 条形音箱添加低音炮可以让系统将低音通道委托给它，这样条形音箱和环绕声（如果添加）可以专注于更清晰地播放对话和其他音频等内容。 我们很高兴您注意到！

Thank you for your feedback!

We are pleased that you like your Sonos system!

We are pleased to hear that you are enjoying your Sonos equipment! Regarding your comment about our emails, you are able to alter your communication preferences at Sonos.com when you log into your Sonos account. I hope this helps!