We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
买了一台非常昂贵的 Era 300。突然停止工作。我尽了一切努力让它发挥作用,但没有。它拒绝看到之前可用的 wifi。愚蠢的我。我很早就知道 Sonos 很糟糕。所有好评如潮的评论都是关于不起作用的功能或承诺的功能(Google Assistant)但从未实现。不,我不想联系技术支持。如此昂贵的设备应该可以正常工作。
Sonos Inc. 回复2026-07-20
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
We're happy to hear you love your Sonos Roam and its amazing sound! We understand your concern about the app's functionality without Wi-Fi. We appreciate your feedback.
Thank you for taking the time to share this, and we're sorry to hear about the trouble you've run into with your new Port. This isn't the experience we want for a long-term Sonos user upgrading from S1 to S2, and we understand the frustration when an update gets stuck right out of the gate. Our colleague would be glad to help get this sorted — you can reach out anytime at support.sonos.com/en/contact. We'd love the chance to turn this around for you.
We appreciate you sharing your experience with our products. We understand the initial surprise regarding compatibility and how easily our sound systems can become a beloved addition to any home. It's wonderful to hear that even your wife came around to enjoying the enhanced audio experience. We're glad you're enjoying your Sonos setup!
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Sonos Beam Gen 2 带来了如此巨大的改变。美妙的声音,尤其是在电影中能够听到声音。如果你想让我尝试一下它,我不会拒绝🤣👍
Sonos Inc. 回复2026-07-15
We're so glad to hear the Sonos Beam Gen 2 has made such a positive difference in your listening experience! It's fantastic that you're enjoying clearer voices during movies.
We're so glad to hear that you found the setup easy and the software user-friendly. It's wonderful that you're enjoying the great sound quality and appreciate the reasonable pricing.
Hi, thanks for flagging this; that kind of constant dropping and failing to connect definitely shouldn't be happening, especially when it can't even get through a second track. We'd like to help get this sorted; please reach out to our team at https://support.sonos.com/en/contact so we can take a closer look.