Embarrassing. Years ago, I accepted not being able to use the free version for phones because it was too limited, and I settled for the compromise that on PC the service had no limits and was free. Today, that's not the case, at least not directly because you pay with patience. Literally 4 ads for every 2 songs. As soon as I open the app after listening to a song, the "commercial break" starts. Yes, thank you so much for the "break." I really needed it after 3 minutes of listening. You've completely failed in the compromise of offering a free service with ads. Remove the free version completely, you'll make a better impression. If you hadn't shown me that you were totally undeserving, I might even have subscribed sooner or later, but now I wouldn't do it even if it were the last music platform on earth. would be like feeding vultures with a belly that's already bursting. But you don't care anyway, you're too big to even read this review, good for you.
With annual subscription about to expire I signed up to switch to a monthly plan with a start date 10 days away.
Instead, the switch happened immediately and I lost the remaining days of my annual sub including the audiobook hours I’d paid for. No suggestion this would happen when I applied for the switch.
Been through a torturous process with Customer Support to try and resolve . The responses I was getting were just idiotic, I honestly thought at times it was a chatbot it was that bad.
Having been told there was nothing they could do I asked for the email of an executive so I could escalate. I chased them 3 times for this!
I was then offered a £5.50 refund. A meaningless sum in the scheme of things but just shows if you don’t keep pushing these so and so’s they will just fob you off.
All they had to was say sorry and fix it first time of asking.
If I wasn’t such a big fan of the product I’d be off elsewhere.
Premium member - Spotify has lost the plot!
Spotify used to be brilliant, but lately, it refuses to play my choices in my order, always lands up going to some Spotify determined order and excludes many songs from my chosen playlist and adds whatever it decides I like...
No way to clear the queue, option is not available.
I am in the process of duplicating my playlists in Apple Music, once done i will be unsubscribing from Spotify.
