TinyDeal offers the best price on China manufactured products, like Mobile Phone, Talbet PCs, iPhone & Samsung phone Gadget, Consumer Electronics, Home gardgets, Toy & Novelty, Fashion & Accessories, China Retail & Dropship, Chinese Product Wholesaler
Vor ca. 2 Monaten kaufte ich bei Tiny Deal ein Tablet und eine passende Tastatur dazu für 170,-€ Das Tablet, von Deutschland aus geliefert, war innerhalb von 5 Tagen angekommen, die Tastatur aus China nach ca. 14 Tagen. Bis dahin, alles gut. Leider hat das Tablet keine meiner Micro-SD Karten eingerichtet. Es erkannte die Karten zwar, aber stellte diese nicht zur Benutzung bereit. Nachdem ich sogar noch eine weitere neue Karte gekauft hatte und diese dann auch nicht ging reklamierte ich das per E-Mail bei Tiny Deal. Und dann ging das Spiel auch bei mir los, erst
Fehlerbeschreibung senden. Dann ein Beweisvideo schicken, was ich auch getan hatte (Bildschirm gefilmt mit den Fehlermeldungen) Dann sollte ich das Tablet auf meine Kosten nach China schicken, was ich verweigerte. Nach einigem hin und her bekam ich dann die Adresse von Sun-Logistik in Bruchsal, wo ich es dann hinschickte.
Nachdem ich dann wieder 2 Wochen nichts hörte, neue Mail hingeschickt, worauf ich Tage später wieder aufgefordert wurde, das Tablet einzuschicken. Ich antworte ist bereits geschehen und dort auch angekommen (DHL Sendungsverfolgung).
Dann plötzlich bot man mir 110.-€ Preisnachlass an (ich hatte 130,-€ dafür bezahlt).
Heute bekam ich eine weitere Mail, in der man mir ein repariertes Handy anbot gegen weitere Zahlung von 35,-€:
"And we can just resend a good item to you but not a new one, as the item is not new, we are unable to sell it out any more, and we must pay some money for the repair handling.
If you want an exchange of this item, we could offer 35 EUR to you to order it, we will ship it to you from Germany warehouse."
Bodenlose Frechheit!!!!!!
Dann hatte ich die Nase voll und da ich Gott sei Dank per Paypal gezahlt hatte habe ich jetzt da einen Fall eröffnet und Käuferschutz beantragt.
ICH KAUFE NIE MEHR BEI EINEM CHINESENSHOP!
Nachtrag 16.11.2016:
Man beachte die Antwort von TinyDeal unten, wo man mir eine E-Mail zur Lösung des Problemes ankündigt. Ein weiteres Indiz dafür, dass dieser Shop unseriös ist. In Deutschland wäre der Shop schon von den Behörden geschlossen worden!
Hier auf Trustpilot.de den Shop vorzeigen, der vorgibt, alles für die Zufriedenheit des Kunden zu tun. Aber die Wahrheit sieht anders aus!
Diese Mail bekam ich heute vormittag, eine wortgenaue Mail, die ich schon gestern bekam:
"Von: TinyDeal Direct (liuchang)XXXXXXXXXXX
Gesendet: Mittwoch, 16. November 2016 10:48
An: XXXXXXXXXX
Betreff: Re: AW: AW: AW: Fx, Dear Frank Braun,please follow our instruction to send back the item to EU warehouse 9760067281930002817461
Dear Frank Braun,
This is Crystal,the representative of TinyDeal Customer Service. I am happy to assist you further.
Sorry about the inconvenience.
Please check our warranty policy, it clearly said that:
-- Within 180 days from the date of shipment
Policy: Upon being returned, the defective item will be repaired or replaced, or partially refunded. Return shipping fee will be sole responsibility of the customer.
Detail: If the product turns out to be defective within 180 days from the date of shipment, and customer returns the product to us, please note the return shipping costs will be on your sole responsibility. We will pay the shipping fees that we resend the products to you by Regular airmail. However, depreciation fees and/or handling fees is needed for replacement or refund.
And we can just resend a good item to you but not a new one, as the item is not new, we are unable to sell it out any more, and we must pay some money for the repair handling.
If you want an exchange of this item, we could offer 35 EUR to you to order it, we will ship it to you from Germany warehouse.
Thank you!
Have a nice day (o◕∀◕)ﾉづ~~•:*¨¨*:•.
If any other question, please reply the email directly, so that we can solve your problem in time.
Thanks very much and best regards. :)
Yours Sincerely,
Crystal#liuchang#"
TinyDeal 回复2016-11-16
Dear Frank Braun,
We are sorry for the problem. We hope to help you. We will send you an email later, please check out. We will try our best to solve your problem. We always strive to give the best service possible and make customer's experience our top priority.Please check the email we have sent to you.
Wish you have a nice day!
Best Regards,
TinyDeal Team
I did order 21 10 2016 2 phone pptv king 7 and lenovo 806 lenovo 806 shep me 02 11 2016 and receveid 04 11 2016 Ordine No. 1980068395070002358619 today 15 11 2016 ship pptv king 7 25 days attend phone shipment
TinyDeal 回复2016-11-16
Dear Luca Roma,
Thank you for the reviews. We will improve our service and try our best to create better purchasing experience.
Thank you for your support!
Best Regards,
TinyDeal Team
This is a followup on my previous review as i'm tired of TinyDeal treating its customers as idiots.
I've made my order (9910068330220002844056) at 19 of October this year.
After ordering a Huawei M3 and getting conformation from their customer support that item is available and reserved for me i've made a payment with Western union and their sales agent told me that refund possible. He lied about everything afterwards by the way...
I've send them the money. After they got them, all of a sudden that item was sold out, all models. They kept feeding me with falls promises that it will be available again, but later told me i should order something else. I wanted that exact item, but seeing that we're getting nowhere i've decided to change my order..
But no matter which model of or other item i choose, i keep getting the same answer: It's sold out, choose something else.
Today a big sale of 11.11 starts, all of the so called sold out items are being advertised on their website as special offers.
So, they either scumming other people to buy items they don't have, or lying to me.
Today btw i've noticed, that my order still stands are pending, so after getting my money they still didn't changed the order status, so basically mo money can be in the hands of one of their employs for all i know, they aren't showing in their system. So they can be considered as stolen at this stage.
Now back to the point again, after asking many times to change it so a certain item of equal value and getting the same reply time after time that those items are sold out. (Btw, just for the sake of it, i've randomly picked items from their shop and asked them to exchange for those and still got the same answer)
Today i've asked their sales support which items are available, she answered me this:
Dear allidsarebusy .,
This is Eleva, the representative of TinyDeal Customer Service. I am happy to assist you further.
Thanks for your reply
We have cheaper phones in stock
You can search for phones with much lower price and we can change to several of them for you
If any other question, please reply the email directly, so that we can solve your problem in time.
Thanks very much and best regards. :)
Truely yours
Eleva
My initial order was at 365 euro btw so i can get what, 4-6 cheaper phones? Maybe.... Now put all those nice words in your own language here.....
They basically holding my money and trying to force me to buy what ever stock they have left of those cheaper phones. So wanting to buy a tablet, they forcing, and it's exactly what they are doing, to spend my money, that they've stolen from me, on several cheaper phones...
Have you ever felt like going to buy some apples and they telling you to get the tampons instead,,,, WHY in the world would i buy those phones and what the hell am i going to do with SEVERAL phones...!?!?!??!
That's why they're not updating the status of my order as being payed, they simply want to do it around their administration and just ship me what ever garbage they have left over there.
I went on some investigation and i can tell you, there are thousands of complains in all languages all over the internet. They are a true SCUM! Not delivering, delivering wrong items, delivering cheap junk instead of mobile phones, holding on as long as they can so you would run out of time for refund with paypal and etc...
I really had enough of that scum.
I've made a dossier of mails, screenshots and our whole communication and will be contacting police.
They're in China, but western union was sent to Hong Kong so first step is Cyber Security and Technology Crime Bureau of Hong Kong police department (CSTCB)
http://www .police.gov. hk/ppp_en/contact_us.html#e_form
Second one is the Dutch police for internet fraud
https://www .politie. nl/themas/internetoplichting.html#alinea-title-internationale-aspecten
Third is Europol cybercrime center
https://www. europol.europa. eu/about-europol/european-cybercrime-centre-ec3
If you ended up in the same situation as many of us did, simply contact international and local security agencies. Don't think that this scum in unreachable..
I will also be mailing the whole story and links to all of those webshop review sites, bloggers, media and other institutions.
I don't like when some one threats me as an idiot and steals my money.
If you need any help, write me. jev.nokia @gmail.com
UPDATE
I've payed with Western Union on which Paypal account you've transferred my money? WTH?
TinyDeal 回复2016-11-12
Dear Jevgeni,
Thank you for taking the time to provide feedback regarding our services and we apologize for the difficulty that you experienced with this purchase. Sorry for the delay shipping because the phone is so popular. After checking, our system has already refunded the money of total order to your PayPal account on 12th Nov ,the money might get back to your account in 2-3 working days, please keep checking your account to confirm the refund. And please be assured that we are never stop improving our service system and provide better service.
So sorry for any inconvenience caused again. Hoping for your kindly understanding. Thank you.
Best Regards,
TinyDeal Team
i order lenovo vibe shot for 150 euro it arrive i was very surprised by the packaging only paper not secure or safe at all and then it hapen what i expect the phone arrive crashed no micro work no lte proximity sonsor crashed and the screen tremble i ask for a refund to repair some of him in my country because i already pay customs 60 dollar i cant return it to china because i will pay custom other time when they send it back they give me only 14 euro the half of repairing and now my phone is killing me day after day i repair only the micro with that money
TinyDeal 回复2016-11-14
Dear maissa,
We are truly sorry to hear about that. As TinyDeal is a big company with over 12-years history, our customers have certain expectations. We strive to give the best service possible and make customer's experience our top priority.Our customer service will try best to solve your problem and meet your request. Please check the email we have sent to you.
Sorry again to bring you this problem. Any other problem, please do not hesitate to contact us, we're always here for you.
Best Regards,
TinyDeal Team
Bought Laude K15 4G 10.1" HD Screen Android 5.1 MTK6735 Quad-core 64-bit 1GB 16GB 4G Tablet Phone w/ GPS Bluetooth OTG ETC-495135 tablet from TinyDeal. It arrived quite fast and was packaged well. Those were the good things. The bad thing is that it wasn't like they advertised it at their website. They said that It has 8MP back camera and 2MP front. It has 2MP back camera and 0.3MP front. Battery should have been 7000mAh, it is most likely 4200mAh like they now say in their newer ad. Also the SOC should have been MT6735, but it is MT6580 faked to appear as 16 core MT6592T. Cameras were given similar treatment, 5MP shows as back one and 2MP front.
Also the Google Play doesn't work nor adding accounts.
Product code ETC-495135 was on the package, so TinyDeal sent this counterfeit tablet deliberately. It was not a mistake.
I wonder how many thousand other customer they have fooled...
Now they have replaced/updated the product page. New product T15 looks like the same old K15, but it should have a metal shell. Camera and battery values have been changed but the SOC is still said to be MT6735. (I doubt it is not...)
If interested, the archived product pages can be found from the WayBack Machine. Product page filenames:
Laude K15 4G: laude-k15-4g-101-android-51-mtk6735-1gb-16gb-4g-tablet-phone-w-gps-p-157350.html
Laude T15 4G: laude-t15-4g-101-android-51-mtk6735-1gb-16gb-4g-tablet-phone-w-gps-p-162264.html
Also, like someone said, their customer service is like talking to a wall.
Update:
Tinydeal is intentionally trying to mislead in their answer below. Yes, T15 is not the same as K15. (Not at their site but in reality it might be anything really). As I say they switched/deleted the page thus "removing" all the evidence. Normally their "sold out" pages don't just vanish like that. (Bad product reviews might though. There was one customer wondering it.) Now the old K15 page redirects to the new T15 page.
Update2:
It seems that the old K15 page has now suddenly risen from its grave. TinyDeal has put it back online!
TinyDeal 回复2016-11-11
Dear customer,
Thank you for taking the time to provide feedback regarding our services and we apologize for the difficulty that you experienced with this purchase.
After checking, we learn that the ETC-495135（Laude K15 4G）is not on sale in the store. Laude K15 4G is not the same tablet phone as Laude T15 4G. There seems to be some misunderstanding about the tablet phone.Please don’t worry, as TinyDeal is a big company with over 12-years history, our customers have certain expectations. We won’t deceive any single customer. Our customer service will try best to solve your problem and meet your request. Please check the email we have sent to you.
Sorry for your unhappy experience again, hoping for your kindly understanding. Thank you.
Best Regards,
TinyDeal Team
I've placed an order on 3rd of November. All items were advertised as stock. However. my purchase hasn't been shipped till this very date. I wrote numerous emails to sales but to no avail.
They do not provide you with a refund, nor do they ship the package...
What kind of business is that?
Good enough, I paid via PayPal. Now I will make a claim and hopefully get my money back.
TinyDeal 回复2016-11-09
Dear Konstantin,
We are sorry to hear about the delay shipping of your order. By no means was that done purposely.The phone P086-VMARS shipped on Nov. 9th, please check the tracking code on your account. We are truly sorry for keeping you waiting.
Sorry for the delay shipping again, hope for your undertstading. Thank you.
Best Regards,
TinyDeal Team
Fake, Fraud, Trash company. I want my money back. First i order the Trappy onda obook 11 from Tinydeal, pay express shipping for 3-7 business day, but it took 3weeks for that to come. No apologize
First i order the Trappy onda obook 11 from Tinydeal, pay express shipping for 3-7 business day, but it took 3weeks for that to come. No apologize from the company. Thn the laptop came mess up. Not working. I wrote to the company the same day. Never got a respond. They have terrible customers service. Is a mess. I will report this company. Take you fake non working laptop and give me back my money. Aliexpress is way better. Email me at franckketchouang@gmail. ï want my money back.
TinyDeal 回复2016-11-09
Dear Franck ketchouang,
We are truly sorry to hear about your negative shopping experience.We will certainly take a look into this situation. We learn that our Customer Service have sent you several emails but we didn't receive any reply. Maybe the email went to junk box resulting in any mistakes. Sorry for the inconvenience caused.
Hope for your undertstading.
Best Regards,
TinyDeal Team
I wanted to buy Huawei M3 tablet which was just released. I needed it to be shipped to different country to my friend. They told me that for that i have to pay with Western Union. Safety issues, no problem i did as they asked.
Then the fun part started, it's sold out... All models, even though some of the models are still selling on their website as we speak.
I wanted to get my money back, but they only offering me TD points...
After weeks of mailing i can tell you, their customer service is polite and they're answering your mails, but it's like talking to the great Chinese wall it's all nice and looks pretty but will get you nowhere...
As an example, when i first found out that Huawei M3 was sold out, i've asked them when it will be available again. I got three different answers in 2 hours from three people over there. One told me it will take 2 - 3 working days, next one told me it would take up to a month and the last one told me it may never be available again...
Today i gave up and send the a list of different items i want to order, but their answer was again: All of the following items are out of stock, please select something else...
They all showing as being available and in stock!
I still have to find out what to do, it's been almost a month long battle now. It's like they fish out your money and then trying to force you to buy what ever garbage they have left in their stock.
They say they have 12 years of experience, well they sure have 12 years of experience stealing people's money...
DO NOT BUY THERE!
LIARS! They've contacted me after i wrote this review and told me that it will not be available again and offered refund.
I've said yes and it went silent! They no longer answering my emails anymore.
DO NOT BUY THERE! It's a theft and fraud at its best, nothing else.
SCUM!
Agreed to change my order, but everything is out of stock! There is literally nothing what i've asked for.... Tried 6 or 7 models of phones, all sold out...
I think they're lying right now, or want to cash in and then simply declare bankruptcy or something.
DO NOT BUY THERE! SCUM AND THIEFS!!!
TinyDeal 回复2016-11-04
Dear allidsarebusy,
Thank you for taking the time to provide feedback regarding our services and we apologize for the difficulty that you experienced with this purchase. We will certainly take a look into this situation. As you know, the Huawei M3 tablet is very popular, now the tablet is out of stock, when it is in stock,we will send it to you as soon as possible.
Sorry for the delay shipping again, any other problem, please do not hesitate to contact us, we're always here for you.
Best Regards,
TinyDeal Team
No reply! Unacceptable aftersale service. Do not ever buy
I purhcased a ulefone power from tinydeal.
In the first three months it started to have problems gradually (screen, touch screen, overheat, battery drainage and poor perforamnce).
I sent it back to check it and they asked me to pay the replacement of the screen.
Of course, i didn't agreed to pay (warranty was still valid) and i asked them to refund or replace the item.
More than one month has passed and i still haven't any reply from them (although i sent them several reminders).
The conclusion is that i paid 162euro for a phone and i dont even have a phone in my hands rigth now and i do not know if i will get it. It is almost a steal.
This behaviour is unacceptable and unprofessional.
TinyDeal 回复2016-10-22
Dear Platonas Ananiadis,
Thank you for posting this and bringing it to our attention. And we're terribly sorry to hear about that. We would like to check the repair progress of your phone and give you an answer as soon as possible. Please don’t worry, as TinyDeal is a big company with over 12-years history, our customers have certain expectations,we won’t deceive any single customer. And please be assured that we are never stop improving our service system and provide better service.
Hoping for your kindly understand.
Thank you.
Best Regards,
TinyDeal Team
My three order return to come to address.tinydeal is say three order missing or lost.They first order (4400065347420002393342) %80 refund.i'm waiting two order refund.I do not recommend tinydeal.Same problems banggood-geekbuying they full refund.Stay away from tinydeal
Order no:4400065347420002393342
Tracking number: RU465769031CH last status 2016-08-15 18:34 Asendia SCL Germany, Arrived in transit country
Tracking number: RS542006325NL last status 2016-08-05 14:25 Undeliverable item, will be returned to sender
Order no:7660064387640002393342
Tracking number:RS541997964NL last status 2016-07-25 10:39 Undeliverable item, will be returned to sender.
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27.10.2016 give you information about the latest situation.
4400065347420002393342 this order have two parcels, one Tracking number:RS542068223NL(this one has received ) ,the other Tracking number:RU465769031CH( refunded 90.43 usd，11.39 usd not refunded;)
7660064387640002393342 this order have two parcels, one Tracking number:RU465502577CH(this one has received ) ,the other Tracking number:RS541997964NL( refunded 167.99 usd，42.01 usd not refunded;)
3540064548170002393342 this order has only one parcel, Tracking number:RS542006325NL ( refunded 156.23 usd，39.06 usd not refunded;)
So these orders should total not refund 92.46 usd.
i think never buying tinydeal.As a result of this orders after this your decision those who want to shop
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02.11.2016 give you information about the last situation.
tinydeal customer service made contact me.Yesterday 93 usd refunded.
In the end three order full refund.I tried so hard and finally a happy ending.
one star uptade two star..
TinyDeal 回复2016-10-19
Dear faruk avutmuşlu,
We are sorry to hear that you haven't receive your parcel. By no means was that done purposely. As TinyDeal is a big company with over 12-years history, our customers have certain expectations. We don't want to deceive any single customer. We would like to look into this for you. We will check your three order(3540064548170002393342,4400065347420002393342,7660064387640002393342),please don't worry. We will contact with you as soon as possible.
So sorry for any inconvenience caused again.
Hoping for your kindly understanding. Thank you.
Best Regards,
TinyDeal Team
Ordered a Lenovo fone all good besides it had factory settings in Chinese and Lenovo recovery in English besides that all good took about 12 days to arrive as no European stock! Good communications
TinyDeal 回复2016-10-19
Dear Steve Paul,
Thanks for your positive reviews. In return, We will keep providing you with good service, we hope you can enjoy purchasing on our website. Thanks for your support.
Wish you have a nice day!
Best Regards,
TinyDeal Team
At my own cost, I returned my tablet to Tiny Deal when it failed completely after only 13 days operation. When it received the item, Tiny Deal asked me for US$39 to “replace a part”. I'd cracked the edge of the glass screen cover removing the battery at Tiny Deal's direction during troubleshooting, so paid the money reluctantly. When I removed the battery, I noticed that it consisted of 2, 3.7v cells, each rated at about 4500mah, in series, since the tablet operated at 7.4v. Tiny Deal had claimed a battery capacity of 9000mah in its specification section, but this would only be correct if the tablet operated on 3.7v. I'd bought from Tiny Deal, even though it was more expensive than similar sites, because it seemed to have a larger battery, so this was the first piece of misleading advertising.
Tiny Deal estimated a repair time for my tablet at 20 days. I contacted it after 2 months silence, only to be told that my tablet was not repairable and had been scrapped. Tiny Deal had not bothered to tell me this until I contacted it. I was given 3 options:
1) A repaired tablet with no warranty
2) Credit towards a new item
3) A PARTIAL refund
Given the dreadful customer service (the resolution process was now in its third month), I chose a partial refund. Tiny Deal's warranty T&C's states
“Detail: If the product turns out to be defective within 180 days from the date of shipment, and customer returns the product to us, please note the return shipping costs will be on your sole responsibility. We will pay the shipping fees that we resend the products to you by Regular airmail. However, depreciation fees and/or handling fees is needed for replacement or refund. “
The problem is in the last sentence. There is no schedule of percentage refund versus failure time. In my case, the product failed completely 13 days into its 180 day warranty period, and the refund I received was only 25% of my original cost plus the US$39 referred to above. Having accepted Tiny Deal's T&C's there was little that I could do but accept the offered refund. However, on any measure, the amount is completely unreasonable. There are similar Chinese companies with far more generous policies when an item fails within a warranty period. This is a warning to avoid Tiny Deal at all costs and seek out companies with reasonable policies when a purchased item fails within the warranty period, written into their Terms and Conditions.
TinyDeal 回复2016-10-17
Dear anonymous,
Thank you for posting this and bringing it to our attention. And we're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Please don’t worry, we won’t deceive any single customer. Would you mind emailing us at [email protected] with your order details and please reference this review as well? I'd like to see what may be happening and causing the problem. We will try our best to solve the issue for you. We always strive to give the best service possible and make customer's experience our top priority. Hoping for your kindly understand and we look forward to hearing from you.
Wish you have a nice day!
Best Regards,
TinyDeal Team
I broke my phone September 15. I found the Homtom HT20 (beautiful phone) on tinydeal.com and ordered it september 17. The page said "PRE-ORDER: Ships October 1". Little did i know, that meant the phones would be shipped to tinydeal.com on October 1, not to me. How backwards is that? I messaged them October 5th, i got a very rude reply and something about it being their Chinese National Day which had actually ended on the 1st. It is now the 8th and i have recieved no further reply from the company. The product no longer says pre order, yet mine still hasn't sent.
TinyDeal 回复2016-10-10
Dear Cole Bashor,
Thank you for taking the time to provide feedback regarding our services and we apologize for the difficulty that you experienced with this purchase. We will certainly take a look into this situation.
As you know, the phone is beautiful and very popular, now the page say "This product is on pre-sale.We will make shipment on 2016-10-15". When the phone is in stock, we will send it to you as soon as possible.
Sorry for the delay shipping again, any other problem, please do not hesitate to contact us, we're always here for you.
Best Regards, TinyDeal Team
Scammers-I COMPLAIN FOR NOT GETTING DELIVERY OFF ORDER 70584787415
THEY JUST DELETED THE ORDER ON MY ACCOUNT AND STOLE THE MONEY:.:THE ARE SCAMMING PEOPLE FOR MONEY
WARNING WARNING WARNING WARNING WARNING WARNING
WARNING
DONT USE THIS SCAMM COMPANY TINYDEALScammers
They deleted my order and stole the Money they are crucks and bandits
Scammers_Scammers-ScammersScammersScammers
I Think they gone change name to TINYSTEAL
TinyDeal 回复2016-10-07
Dear Åke Johansson,
We are sorry to hear that you haven't receive your parcel. By no means was that done purposely. It usually takes about 7-25 business days(about 30 days) to be delivered after shipment for standard air mail shipping. Sometimes, it will be delayed by customs, logistic and your local post office.
I'd like to see what may be happening and causing the delay. Please do not worry. We will help you.
Looking forward to hearing from you. Thank you.
Best Regards,
TinyDeal Team
Finally Tinydeal refund the most money .I think tinydeal should improve their customer service.They take days to answer your questions so next time they have to do it better or I'm never going to buy something in his shop again.
TinyDeal 回复2016-10-07
Dear josecg,
Thanks for your positive reviews. In return, we'll never stop improving our service system and provide better service. Thanks for your support.
Wish you have a nice day!
Best Regards,
TinyDeal Team
Very bad experience with Tinydeal
I order a new device, I receive a used device !!!
No response from after sale center
Help center inexistant...
You loose your money
Highly not recommended + + +
NEVER NEVER ORDER
TinyDeal 回复2016-10-05
Dear Client Francais,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Would you mind emailing us at [email protected] with your order details and please reference this review as well? We will try our best to solve the issue for you. We always strive to give the best service possible and make customer's experience our top priority. Hoping for your kindly understand and we look forward to hearing from you.
Best Wishes,
TinyDeal Team.
I ordered a power bank which was dead on arrival. It came packed up in a bubble-wrapped envelope. The inner packing of the product was crushed.
I contacted the customer support, sent photos and a video showing that it was dead and did not work at all.
After that they offered to refund me with worthless "TD points".
I refused.
Then they offered to refund less than half the money.
I refused and asked them to refund the whole amount.
Now they agree to refund the whole amount, but they expect me to send the product back to china at my own expense. I guess they need the dead product so they can scam the next customer.
TinyDeal 回复2016-10-05
Dear stdr,
Thank you for taking the time to provide feedback regarding our services and we apologize for the difficulty that you experienced with this purchase.
We will certainly take a look into this situation. Please don't worry. We will refund your order.
Hope for your undetstading.
Best Wishes,
TinyDeal Team.
1 star rating is 1 to many for me . 19/09/2016 ordered tv box but paypal failed to complete so cancelled order straight away and reordered using credit card. Shown on line "order accepted and being processed delivery will be by airmail from Germany" 19/09/2016 =3/.5 day delivery.
Checked external community boxes every day till 28/09/2016 while double checking account at tinydeal.
On the afternoon on checking tinydeal I found that order No2 had been cancelled.
So after waitng and checking every day for 9days and attempting to catch their office hrs plus sending them numourous e-mails(unanswered) I hopre people will understand ZERO stars for customer service. Hope anyone who uses them has better luck than me
TinyDeal 回复2016-10-05
hi bill ferrie,
We appreciate that you've shared your feedback and concerns. We're terribly sorry to hear about your negative experience. Please order again, and check the order confirm email in time.
Hope for your understanding and thank you.
Best Wishes,
TinyDeal Team.
Package didnt arrive in time, TinyDeal refund me 100% of the value of order.
Thank you.
TinyDeal 回复2016-10-07
Dear Mark Perenyi,
Thank you for the positive reviews! We will keep providing you with good service, we hope you can enjoy purchasing on our website. Thanks for your support!
Best Regards,
TinyDeal Team
I received the item, but customer support is very bad.
I bought a Xiaomi Redmi 3 Pro on 20th of August 2016 at a very good price. I'm located in France. It was delivered at time, in good shape.
But...
1. The installed ROM was a non-official ROM (in addition, it was impossible to get the official OTA updates with it).
2. On top of that the bootloader wasn't unlocked contrary to what they pretend in the product description (Q&A section).
3. I had to contact Xiaomi developers team, and waited one week in order to get the MIUI unlock code, in order to be able to flash an official ROM (for security purpose).
4. On top of that Tinydeal didn't deliver me the proper socket connector for the charger, though I did EXPLICITLY detail during the checkout which socket connector is used in France.
5. I have contacted the Tinydeal customer support, sending a picture of all the items found in the package. They did quickly answer, saying they did send the good adapter and charger, and asking me to send a video to show the problem... ???. Then I did contact them again 3 times, but they never answered again. Finally, after having posted a review here on TrustPilot, and after many more requests to the customer support, they solved my request on 7th of October 2016, but this costed me a lot of efforts and patience.
After my bad experience with Tinydeal, I decided to review the product on Tinydeal. I gave the product a very good note (4 or 5 stars), but did rate the Tinydeal service to 3 stars. I explained why in the comment.
Curiously, the review has never been published (and the review functionality has been blocked on my account for this product).
Then I realized how they managed to have so many good reviews... only the 4 and 5 stars reviews are published on their website, which is a practice to cheat/mislead customers.
Then I decided to publish my comments in the Questions & Answers sections to warn future customers. My comments were published, but were removed 1 day later... 2 times... Not fair.
TinyDeal 回复2016-09-29
Dear Syl,
Thank you for posting this and bringing it to our attention. And we are truly sorry to hear about that.
As TinyDeal is a big company with over 12-years history, our customers have certain expectations. We don't want to deceive any single customer. We would like to look into this for you and give you an answer later.
And please be assured that we are never stop improving our service system and provide better service.
Hoping for your kindly understanding.
Best Regards,
TinyDeal Team
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