The world’s most-loved password manager 1PASSWORD FAMILIESPeace of mind for the whole family1Password is the easiest way to create and use strong passwords. Share with 5 family members Log in to sites and fill forms with a single click Share passwords with the whole family 1PASSWORD BUSINESSSecure employees at scaleMore than 180,000 businesses trust 1Password to secure their business and protect their data. Simple and powerful administration Custom reporting Expert, one-on-one support
Written by the business, not verified by us.
Is 1Password - Password Manager legit?
1Password - Password Manager (1password.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 28% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that representatives are responsive and resolve problems efficiently. People mention that the application offers a reliable variety of features and makes managing secure information across multiple devices completely seamless.
However, some customers also noted issues with slow support responses and difficulties when attempting to contact a live agent. Reviewers occasionally reported that setting up the software was far more confusing than expected and experienced frustrating upgrade processes. A few users also mentioned occasional technical glitches with autofill features or syncing data between different mobile and desktop devices.
Auto-generated from all reviews of this business. For reference only.
AVOID IT!
I had 1password app on my iphone for many years, but in 2025 Dec I decided to make trial for new functionality to share data among other iOs devices.
After trial (which does not satisfied my) - all my data on all devices became unavailable. Unfortunately, I forgot password as for many years I used app with face id. But now face/ finger id became prohibited.
So, no help from company, no possibility to restore or to get my data back.
!updated on 26th of May - as I mentioned - there were no real help from company, just several formal answers in style "we can't because it is very advanced system and so on so on..."
Reply from 1Password - Password Manager2026-05-26
Thanks for leaving us a review. This seems like it would be best suited for our Support team. If you could send an email to [email protected] , we'd be happy to work with you and see if there's anything we can do to help. While we cannot reset passwords on accounts, depending on what you have access to we may be able to assist.
There is no way to get customer support. When it refused to recognize my password, I tried to contact customer support. I could only do so via a chatbot. It kept asking for my email and setting up new customer support case numbers. It has been over 18 hours since I first contacted them. 1password's chatbot indicated that someone would get to me in one hour.
Reply from 1Password - Password Manager2026-05-26
Thanks for taking the time to leave us a review. We’re sorry to hear your support experience was less than stellar. If you're still having trouble, you can contact us at [email protected], we'd be happy to work with you and get 1Password working the way it should.
1Password has become my preferred password manager. It's simple to use, integrates well with a wide range of browsers and application!
Reply from 1Password - Password Manager2026-05-26
It’s so good to hear that you enjoy using 1Password; thank you for taking your time to let us know about the integrations and how simple you find it. We hope you have a wonderful day!
No customer service! They never respond to inquiries.
Reply from 1Password - Password Manager2026-05-26
Thanks for taking the time to leave us a review. We’re sorry to hear your support experience was less than stellar, but we’d love to help make things right. If you’d be willing to send an email to [email protected] we’ll have someone follow up and look into what happened.
Having used LastPass and Bitwarden in the past, I can definitely say that 1Password is the most polished, intuitive, easy-to-use password manager that I have used. It comes with a very nice and useful Desktop application and provides a convenient way to organize things. I've never had a problem with it.
Reply from 1Password - Password Manager2026-05-26
Thanks so much for taking the time to leave us a review. We’re so glad to hear you’re enjoying the 1Password desktop app, and we really appreciate you letting us know!
My last review was on Jan 3rd. I am still no closer to setting 1Password up. Their chatbot keeps on instructing me to tap settings that don't exist on my iPhone 14. Their support team takes days to answer any question and then doesn't solve the problem. I sighned on for this two months ago and am still struggling to set it up. 1Password described the process as simple to set up and this is totally inaccurate and deceptive. Also having my passwords so exposed whilst trying to transfer them is extremely hazardous. I would give them 0 stars if I had the opportunity
Reply from 1Password - Password Manager2026-06-01
Thanks for taking the time to leave us a review. We’re sorry to hear your support experience was less than stellar, but we’d love to help make things right. If you’d be willing to send an email to [email protected] we’ll have someone follow up and look into what happened.
I’ve been a long-term 1Password customer, but over the years the experience has been getting worse, especially when it comes to support and pricing logic.
Support is extremely slow. Replies can take 5–6 days, sometimes longer. On top of that, support often does not read messages carefully and keeps asking for more and more information instead of actually answering the questions. Very often it feels like I am assisting support rather than support assisting me.
There are long-standing usability issues that have been raised multiple times over the years and still remain unresolved. For example, searching in the Archive is poorly implemented. The UI constantly switches between archived and non-archived items, and there is no clear, fixed way to search only within the archive. This affects both the desktop apps and the web interface and has been an issue for years.
The company’s approach to monetization also feels excessively aggressive. If a payment card expires or fails even briefly, Family accounts get immediately disconnected from Teams or Business plans, and reconnecting them is unnecessarily painful. It requires a long email back-and-forth with support, which, again, responds very slowly.
The Guest Account model is another example of poor common sense. You can have two fully paid, separate 1Password accounts, but if you want to invite one as a Guest to the other, you are still charged additionally — despite both accounts already being paid subscriptions. This feels unreasonable and greedy rather than customer-friendly.
Overall, 1Password is still a solid product technically, but support quality, slow responses, unresolved long-term issues, and overly aggressive charging policies significantly degrade the experience. The company really needs more common sense in how it treats loyal, long-term customers — not just a focus on charging for everything possible.
Reply from 1Password - Password Manager2026-05-26
Thanks for taking the time to leave us a review. We’re sorry to hear your support experience was less than stellar and the trouble you had with the apps. If you're still having trouble feel free send an email to [email protected] , we'd be happy to work with you and get 1Password working the way it should.
i have been a 1 password user 3 years i paid my early sub 1 December then my account got Frozen for some reason its now 2 months and
im going round i circles with support is terrible 3 days for email reply
support said they increased the prices my price increased from 31.80 to 43.80 i paid the old price they cant reinstate or reactivate account they have to cancel account and i have to buy New plan what rubbish seams a con what about my December payment? Im very disappointed with 1password not good customer service 2 months of stress AVOID
Update Feb 2026
I have received my refund but wont be renewing 30% increase old payment maid December was not Honerd wanted New Payment for New account Conmen Deleted my Passwords
switched left for Roboform
Reply from 1Password - Password Manager2026-05-26
Thanks for taking the time to leave us a review. We’re sorry to hear your support experience was less than stellar, but we’d love to help make things right. If you’d be willing to send an email to [email protected] we’ll have someone follow up and look into what happened.
Best password manager out there. Support is amazing. Product is amazing as well.
Reply from 1Password - Password Manager2026-05-26
Thanks so much for taking the time to leave us a review. We’re so glad to hear you’re enjoying 1Password, and we really appreciate you letting us know!
The program itself is fine, though their sales tactics are unethical. I was contacted in multiple places, including work and personal accounts, by 1Password sales folk claiming that they had spoken to my C-Level managers about adopting 1Password. The CTO confirmed that this was a lie.
Reply from 1Password - Password Manager2026-05-26
Thanks for taking the time to leave us a review. We’re sorry to hear your experience with sales wasn't positive. We appreciate you sharing your feedback and will look into this accordingly.
Excellent service for keeping your passwords safe.
The security is top-notch, and the auto-fill works better than with most competitors.
It is reliable, intuitive, and does exactly what it promises.
The only downside is the price, which is a bit high, but overall you really can’t go wrong with it.
Reply from 1Password - Password Manager2026-05-26
Thank you so much for this great 5-star review. We really appreciate your support and your glowing recommendation!
I had LastPass for over 10 years and it was fine. I switched to 1 Pasword believing the online advertising as to how simple it was. After about a year using it, I am totally frustrated since it asks for my master password every 5 minutes, and when it fills a website in, I'm told it's an incorrect password. I'm ditching this program
Tutorials are outdated, impossible to speak to someone via chat, only with AI, secret key does not work so you can't log in to other devices. Very poor experience with this product.
I've used free password managers that work better.
Excellent app, excellent prices, and excellent customer service! This app is a must
Reply from 1Password - Password Manager2026-01-02
We're happy to hear that you're having such a wonderful experience with 1Password and have had an excellent customer support experience! Thank you for your positive feedback; we appreciate it.
A long-term loyal client, now churned and leaving for the competition after receiving a 30% price hike on the subscription, just because I briefly canceled for one minute to maintain control over the current billing cycle. Support was completely unhelpful in resolving the issue.
Very good product, very bad support for a paid service. Two "very" words in one sentence. I thought of giving it less due to (again) very bad support but I'm being kind...
Product provides what promised.
But
1password has admitted that there is a bug for a specific case but has failed to fix it for over a year now!
1password with passkeys for Oracle sites (and maybe others)
I can use it to log into apps on my iphone, but I cannot (and I keep trying) register with an app using 1password.
This means I can only ever register to a new website on my computer.
The 1password guide is not helpful as the key symbol does not exist when attempting with an app. It is, there when I need to enter a password and this works, but when I need to create a password, it is not there.
Broadly speaking, it is otherwise very useful and the UI interface was better than others I have tried. None are perfect - I suspect it is a tricky area to get to work across all browsers/apps, etc.
I do have to "clean up" once in a while to delete passwords that have somehow not synced. I use it to separate work and personal passwords which is useful. I could probably learn to use it better.
I asked 1password customer service why I can't see Italian website's logo/favicons and they replied that if I want to see them I must provide a whole list of websites so they can try to add them to their DB.
Me?? I cared to let them know that I'm not on Agile Bits's pay book and it should be their job to keep their DB widely updated, not mine.
At first was an annoying Amy M. who was not very nice, but eventually the next agent was even worse when she replied with this: "I understand your perspective, though our position remains the same. If you prefer not to provide those details, you can continue using 1Password without them. " which is like saying: if you like it this way, good. Differently, we don't care...
signed: 🇬🇧 Catherine F.
Service Support Representative — 1Password Support.
#NCZ-81967-719
This is the reason why I'm leaving 1password and I will do my best to spread the word over the internet to let people know what an awful customer support idiots work at this company.
There are many other password manager services out there which are less expensive, but mainly they treat their PAYING customers with respect for the money we paid them!
Goodbye. Shame on you!
Bitwarden
NordPass® Password Manager
Keeper® Password Manager
LastPass
Dashlane
GoDaddy
RoboForm
TotalAV