Just switched to Keeper
Just switched to Keeper. So much better in almost every way.
About 1Password - Password Manager
Data updated- Website
- 1password.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 131 reviews
- Replies to negative
- 42% (30/71)
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About this business
The world’s most-loved password manager 1PASSWORD FAMILIESPeace of mind for the whole family1Password is the easiest way to create and use strong passwords. Share with 5 family members Log in to sites and fill forms with a single click Share passwords with the whole family 1PASSWORD BUSINESSSecure employees at scaleMore than 180,000 businesses trust 1Password to secure their business and protect their data. Simple and powerful administration Custom reporting Expert, one-on-one support
Written by the business, not verified by us.Is 1Password - Password Manager legit?
1Password - Password Manager (1password.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 28% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that representatives are responsive and resolve problems efficiently. People mention that the application offers a reliable variety of features and makes managing secure information across multiple devices completely seamless. However, some customers also noted issues with slow support responses and difficulties when attempting to contact a live agent. Reviewers occasionally reported that setting up the software was far more confusing than expected and experienced frustrating upgrade processes. A few users also mentioned occasional technical glitches with autofill features or syncing data between different mobile and desktop devices.
Auto-generated from all reviews of this business. For reference only.What people say
It’s perfect
It’s perfect Been using 1password after i switched from lastpass to nordpass to them. So far, they are the best. I used them for a year and renewed for another, the auto fill works very well on iPhone and on pc. Never faced any issues and i have no comments. However the nordpass interface looks a little bit better for me, but no problem at all. It does it’s job.
Shady behavior forcing all passwords…
Shady behavior forcing all passwords into their paid ecosystem. I use Arc browser and I noticed that my passwords are not offered to be saved in the browser like on chrome. This was extremely frustrating trying to find the culprit. It was of course 1Password managing and turning off that feature. 1Password may say this is a feature of theirs, but that would be total horse manure. You can offer your feature without blocking competition.
There is absolutely no customer…
There is absolutely no customer service. I tried everything, and there is no way to contact them. The program generally works, but if you have an issue or question, good luck.
Might be tax fraud and identity theft
This is a terrible company that refuses to send me my invoices even tho I can identify myself in a lot of ways. It's very suspicious and could be tax fraud. Be cautious giving this shady company your information and even passwords.
I hate it I have tried
I hate it I have tried, god damn I have tried... but my god it is possibly the worst user experience i have had the misfortune to try to use. I am now begging my IT team to please remove it from my device to avoid speaking to me daily and me screaming into space.
This Password manager was good and then they broke it
This Password manager was so good till the geniuses behind it decided to fix what was not broken. Now, almost on every website, when you try to use 1Password Manager, there are all kinds of issues either on the website or with 1Password itself. If you even try to contact their support or report a problem, it is like a dog chasing its tail. There is literally no way to do that. Wow😲🫣 talk about technology companies trying to reinvent the wheel❗️
1password is a horrible extension
1password is a horrible extension. Please do not use it. It's so badly made. Awful experience each time I use it.
bill you after you say you don't want the app
i signed up for a free trail and 2 times i emailed that i didn not want to go beyond my free trail, which i sent copy's of the email to 1 password. Howver they ignored my request and proceeded to bill me anyway. beware
Scam
They can't provide a reliable service (after every OS update, it takes weeks or months for them to produce a working app/browser extension), so I have cancelled my subscription after years and years of being a loyal subscriber, as the product is useless. They did not refund the money for the remaining and unused months of the one year subscription. We call this stealing.
Exceptional Security, but Overly Complicated
1Password is undoubtedly one of the most secure password managers on the market. Its robust encryption, privacy-first approach, and advanced features like secret keys inspire absolute trust in protecting sensitive data. It’s clear that security is at the core of this product, and for that, it deserves high praise. The user interface is sleek and modern, which initially creates a great impression. However, the experience becomes cumbersome when it comes to everyday usability. The process of filling out forms or accessing certain features feels unnecessarily bulky and overly complicated. For a tool designed to simplify digital life, the complexity detracts from the overall experience. While 1Password is an excellent choice for those who prioritize security above all else, it could benefit greatly from a more intuitive and streamlined approach to navigation and autofill. It’s a solid product for security-conscious users, but the added complexity holds it back from being perfect. A strong contender, but simplicity should be the next focus.
terrible experience
I had a terrible experience with 1password. They have a terrible customer service system. I followed all the instructions and printed out my secret key and main password but for some reason I couldn't login to my main account, only the browser extension. This made it impossible to export passwords to use another service and to easily cancel my account. Very frustrating experience overall.
Great service, but lacks local language support
I have been a satisfied user of 1Password for a long time and appreciate how secure and user-friendly the service is. However, when I wanted to upgrade to 1Password Families to share passwords with my parents, I encountered a significant issue: the lack of Norwegian language support. My parents, who are getting older, find it challenging to use apps and services in English. I provide a lot of support to help them with digital technology on computers and other devices, but the lack of Norwegian makes it harder for them to use 1Password independently. Norwegian language support would make a big difference in empowering them to manage passwords more securely and efficiently. While 1Password is an excellent service otherwise, I am now considering switching to Proton Pass Family, which offers Norwegian language support. It's unfortunate, as I would have loved to continue using 1Password if it had better language options. I truly hope this is something you will consider adding in the future.
Worst experience ever
Worst experience ever, They wont cancel your subscription ever, They dont have option on their website to cancel subscription, I also emailed their support they still didnt cancelled my subscription, then i had to delete my account permanently because they made atleast 20 attempts of charging my card after i tried cancelling their plan.
Bad quality, bad customer support
This is a good password manager with a not very good user interface and very bad support. I use it on Ubuntu Linux. Bad UI: the UI is messy, with both a native tool and a browser plugin. The browser plugin often opens the native tool for things, and the UI between the two is confusing: the same icons show different menus. The native app also lacks an option to generate a password; that can only be done when adding a password entry or from the browser plugin. Pretty stupid, because there are many places where good passwords are needed that do not relate to a browser. What also sucks is that in Opera you have to login to 1Password separately, even if the native app is running. It used to work properly before but some idiot thought it was a good idea to "fix" that. And finally, when opening the tool it often opens on the last page you have used, or on the "all items" page. In this age of online meetings where we often use screen sharing to do things this is a Bad Thing. There should be an option to open such that nothing is shown initially. Customer support is very bad. They usually answer after a few days but the answer to any problem is more or less this: "We are aware of the problem and have noticed development, it should be fixed in a future release". And usually that fix does not come at all. For more than half a year starting 1password on my PC gives an error the first time, and it then takes 3 minutes to get the thing running. So far no fix. They also make bad changes; there seems to be a great lack of quality control. Secure notes that cannot be read because everything is shown as a single line. Not being able to copy anymore from a secure note without editing it. Incompatible changes to their command line tool which causes deployment scripts to break.... I will be on the lookout for something better.
Can't login to 1Password webapp anymore…
Can't login to 1Password webapp anymore after first attempt to authorise dekstop app using microsoft365 SSO which failed. I have to get a code from my profile from an existing session on ms Edge while none such session exist. Never experienced such a broken workflow; now suffering a locked out syndrome...
Very UNHAPPY 1PW user expereince
I've been a happy 1PW user experience, but due to a recent hack on my PC we had to clean the PC from core to score. I tried to get back in 7 days ago, and because I only use the account to get passwords, I wasn't aware of their new flamboyant... "Emergency Repair Form or Secret Password." Due to this I'm now unable to gain any access to my account as it's encrypted. I've now been given two choices by their illustrious support team. Carry on paying and have NO access to any of your data ever, or close the account. So, I'm closing the account, and I won't be telling any of my clients who ask about this on a day to day basis, I'll tell them to steer clear of 1Password.
Its a good password manager
Its a good password manager. Very affordable too.
Does what its suppose to do.
Does what its suppose to do. The service is great. Has support for multiple browsers and mobile devices, and multiple things that you can store (logins, passwords, notes, documents, credit cards, etc). I would try to improve the 2fa feature, which is not easy to reach when you need to use it. And also being able to add password to secured things in the app. Basically once you unblock the app, adding a second layer so some things can be secured with another password. Besides this, no the product seems to be quite safe (never had any leaks or problems) and relatively simple.
I made the mistake of choosing this…
I made the mistake of choosing this platform to keep my passwords safe and give me a cross device password solution. Little did I know I'd have to become a Software Engineer to use it. Poorly designed user interactions, even more horrifying is their customer support. At the end of 5 messages I still cannot use it, no one at this company has a clue about business or simplicity.
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