The world’s most-loved password manager 1PASSWORD FAMILIESPeace of mind for the whole family1Password is the easiest way to create and use strong passwords. Share with 5 family members Log in to sites and fill forms with a single click Share passwords with the whole family 1PASSWORD BUSINESSSecure employees at scaleMore than 180,000 businesses trust 1Password to secure their business and protect their data. Simple and powerful administration Custom reporting Expert, one-on-one support
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Is 1Password - Password Manager legit?
1Password - Password Manager (1password.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 28% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that representatives are responsive and resolve problems efficiently. People mention that the application offers a reliable variety of features and makes managing secure information across multiple devices completely seamless.
However, some customers also noted issues with slow support responses and difficulties when attempting to contact a live agent. Reviewers occasionally reported that setting up the software was far more confusing than expected and experienced frustrating upgrade processes. A few users also mentioned occasional technical glitches with autofill features or syncing data between different mobile and desktop devices.
Auto-generated from all reviews of this business. For reference only.
Get worse and worse.
Keeps crashing now and then without any error.
Nog steeds geen manier om in 1 klik een nieuw wachtwoord te genereren, dat zit wel in de plugin. en nog steeds popups met voorinvulling dwars over de plek waar je iets wil invullen (plugin).
But it works and manages my password but could be easier and not!!!! crashing.
So what is customer support gonna do? Point me to update (which i did) or the manual (which i do not like). Not like they are going to change anything.
Expected answer: we know about the crashes (which are all over the bloody internet and in the million reports you get) and we are working our asses of.
Reply from 1Password - Password Manager2026-05-28
Thank you for taking the time to leave us a review and to share this feedback! We're sorry to hear about the crashes and the ongoing frustrations with Autofill and password generation. This is absolutely not the experience we want for you.
Please contact our support team at [email protected], and we'd be happy to work through these concerns and answer any questions you may have.
Bug not fixed since 2022: cannot clear birthday field
Identity items: once you enter a birth date, you can never clear it. This bug has been reported since 2022 and still not fixed in 2026. Can you trust a product with this level of neglect with all your passwords?
Reply from 1Password - Password Manager2026-06-04
Thank you for taking the time to leave us a review and for sharing this feedback. We truly hear your frustration, and we're sorry this has been such a long-standing pain point. Your experience matters to us, and we want you to know that this feedback will be passed along to our internal development teams. We appreciate you taking the time to let us know, and we hope to earn back your confidence with future updates!
Absolutely horrible - I've been trying to get a response from support for over a month without any success. No phone in number, email will go weeks without a response and when you get one it's garbage. Do not use this product.
Reply from 1Password - Password Manager2026-05-28
Thanks for taking the time to leave us a review. We’re sorry to hear your support experience was less than stellar. We have been working diligently to reply to everyone, and we’d love to help make things right.
While phone support is not available with every plan, we aim to offer excellent email support to all of our customers and find this more efficient as we are able to link you to guides, share screenshots, attachments, and list all the steps you'll need.
If you’d be willing to send an email to [email protected], we’ll have someone follow up and look into what happened.
I have such a difficult time getting this to work the way I need it. Lastpass and google chrome are much better for me. I wasted my money on this.
Reply from 1Password - Password Manager2026-05-28
We're sorry to see you go, and that 1Password wasn't what you were hoping for. Thank you for your support and sharing your thoughts with us as it helps us improve.
Thanks for taking the time to leave us a review. We're sorry to hear you're not enjoying 1Password, and we appreciate you sharing your feedback with us. If you reach out to our team at [email protected] , we'd be happy to work with you and answer any questions or concerns you have
Hamen review dene ke liye samay nikalne ke liye bahut-bahut dhanyavad। hamen yah jaankar bahut khushi hui ki aapko 1Password pasand aa raha hai, aur hamen yah batane ke liye hum aapke bahut aabhari han!
___
Thanks so much for taking the time to leave us a review. We’re so glad to hear you’re enjoying 1Password, and we really appreciate you letting us know!
It would be safer to use post-it notes for passwords than to trust your login account information to 1Password.
I was a long time subscriber to 1Password until one day when my password stopped working and I could not log in. I had not changed my password. Their password recovery options at 1) ask a family member to log in and change your password, or 2) if you happen to be logged in on another computer, just reset your password. The "Emergency Recovery Kit" that they have you save when first subscribing does not thing to help. Support is limited to a Chat Bot who will open a support case for you, but no one will contact you.
Reply from 1Password - Password Manager2026-05-28
Thanks for leaving us a review. The trouble you mentioned is best suited for our Support team. If you could send an email to [email protected] , we'd be happy to work with you and get 1Password working the way it should.
After using 1Passport for a very long time I was informed that I would lose access to my passwords unless I took out an annual subscription, which I was in the process of doing when their system refused to accept my password and locked me out. If I had been allowed to talk to a human being with a modicum of common sense I am sure that I could have been told how to renew my password within a few minutes. Instead 1Password's customer services department sent me 12 automated emails which were unhelpful and did nothing to solve my problem. Luckily I had a back up password protection platform which I have now transferred to. The alternative would have been for me to reissue over 100 new passwords which 1Password refused access to. If you ever encounter any problems with your account do not expect any meaningful help in solving the problem.
Reply from 1Password - Password Manager2026-05-28
Thank you for taking the time to share this feedback. We're sorry to hear your experience with our response times didn't meet expectations. We've shared this with our team and are committed to improving. We appreciate your patience and your continued support.
Just to note we would not take away access to your passwords. It sounds like you may have received a prompt letting you know that older versions of the apps were no longer supported. This would not mean that your access would be revoked.
1password provides a secure and seamless experience whenever and wherever you have password needs. Ive had this app on my phone, and browser for about two years on the family plan. It is especially useful for your family members who do not care much about security and need something easy to understand. This is one of the few products out there that work so well in general.
Reply from 1Password - Password Manager2026-05-26
Thanks so much for taking the time to leave us a review. We’re so glad to hear you and your family are enjoying 1Password, and we really appreciate you letting us know!
Absolutely terible -> no finger id (why???), custom requirements to the password that no other side needs and no flow to recover your password created by imaginary requirements if due to some reason you forget it
Awful. Blocked my work for almost the whole day. Never helped
Reply from 1Password - Password Manager2026-05-28
Thanks for leaving us a review. Since fingerprint ID is something that can be enabled with the 1Password apps, this seems like it would be best suited for our Support team. If you could send an email to [email protected] , we'd be happy to troubleshoot any trouble you're having.
If I could give zero stars I would. I set up an account but I've forgotten the password - my fault entirely but I contacted support to delete my account and cancel my subscription but despite numerous support tickets and emails sent, I am still no further forward. No-one has got back to me to acknowledge my problem or offer a solution. Shockingly bad customer service, the worst I've encountered.
*Update 22 March 2026*
After over a week of me trying to get in touch, I finally got a response to say my subscription has been cancelled and I was able to delete my account.
Reply from 1Password - Password Manager2026-05-26
We're sorry to see you go, and that 1Password wasn't what you were hoping for. Thank you for your support and sharing your thoughts with us.
There have been problems for years for two main reasons
- lots of competition between system/browser and 1password to control inputs on websites.
- 1password just being dog slow on safari
And rather than tackle these issues 1Password jacked up their prices by 20% or more with some crap about adding AI (that literally no one asked for)
Reply from 1Password - Password Manager2026-05-28
Thanks for leaving us a review. The issues you mentioned regarding competition between systems seem like it would be best suited for our Support team. If you could send an email to [email protected] , we'd be happy to work with you and get 1Password working the way it should.
I’m sorry, but we don’t have access to your Google account or password information.
If you’ve forgotten your Google account email address or password, please visit the Google account recovery page:
https://accounts.google.com/signin/recovery
Follow the prompts to recover your account. If you continue to have trouble, Google support may be able to provide additional assistance.
After 15+ years as a loyal user, watching this app slowly transform to "greed machine" been genuinely disappointing.
What used to feel like a thoughtfully crafted product built by people who cared about users has gradually turned into something that feels driven by corporate growth targets.
The shift to web-based technology marked a turning point. Performance declined. What was once elegant is now frustrating.
Then came the price increases... and questionable product decisions (including AI integrations inside a password manager).
It’s not just about cost. It’s about culture. The product no longer reflects the values that made it great.
For longtime users, that’s the hardest part.
Never again.
it was good before they started increasing the price by a whole 30% for existing long term subscribers. atrociously greedy. This should be straight illegal. They do it once, they will do it again. and again.
They decided to harm their own long term customers I will not be using this product anymore.
They increased the yearly price by 30% with little to no warning and when i tried contacting them to complain about the unfairness of the decision i only got AI generated chatbots answering me.
I am a long tiem customer and this is outrageous
Install is a NIGHTMARE in today's world--MAKE IT EASY ON US!
I am SO frustrated with 1Password. I've tried to switch from LastPass twice in two years and I can't figure out how to make it work. First install the desktop app, then the chrome extension, then add to safari on my iPhone, turn them all on, turn LastPass off, etc, etc. I followed all the instructions I could find and then some and there are some websites it just won't work on. SOOOO frustrating that there are so many variables that I am again giving up.
Do you know how you transfer all your apple stuff to a new iPhone? Press ONE button, set the old and new next to each other and in 10 minutes it's magically done. C'mon 1Password, talk to Apple and when you make the install so it actually works for a casual user, you will gain at least one customer. But for the forseeable future, I'll keep using the one that was hacked in 2022 in the hopes they have fixed that problem .
Reply from 1Password - Password Manager2026-05-26
Thanks for leaving us a review. This seems like it would be best suited for our Support team. If you could send an email to [email protected] , we'd be happy to work with you and get 1Password working the way it should.
Excellent Product, But Aggressive Price Increases Are Hard to Ignore
I’ve been a 1Password customer for three years and, in terms of functionality and usability, it’s a strong product. It was a clear improvement over LastPass for me, particularly given the security concerns surrounding that platform at the time.
However, I’ve just received notice that my annual price is increasing from $35.88 to $47.88 — a 33% rise in a single year. Over the past three years, my subscription cost has increased by 122%. That level of escalation is difficult to justify.
Password managers aren’t something you switch casually. Once you’ve migrated hundreds of logins and embedded them across devices, browsers, and workflows, moving elsewhere becomes a significant task. That makes sharp price increases feel particularly uncomfortable, as customers are effectively locked in by the time substantial rises occur.
It’s disappointing, because the platform itself is genuinely very good. If pricing had increased gradually and proportionately, I’d have no hesitation recommending it. But steep hikes over a short period change the overall value proposition.
For now, I have to rate it 2 out of 5 — not because of the product quality, but because of the pricing trajectory. New users should be aware that the entry price may not reflect what you’ll be paying a few years down the line.
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