The world’s most-loved password manager 1PASSWORD FAMILIESPeace of mind for the whole family1Password is the easiest way to create and use strong passwords. Share with 5 family members Log in to sites and fill forms with a single click Share passwords with the whole family 1PASSWORD BUSINESSSecure employees at scaleMore than 180,000 businesses trust 1Password to secure their business and protect their data. Simple and powerful administration Custom reporting Expert, one-on-one support
Written by the business, not verified by us.1Password - Password Manager (1password.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 28% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that representatives are responsive and resolve problems efficiently. People mention that the application offers a reliable variety of features and makes managing secure information across multiple devices completely seamless. However, some customers also noted issues with slow support responses and difficulties when attempting to contact a live agent. Reviewers occasionally reported that setting up the software was far more confusing than expected and experienced frustrating upgrade processes. A few users also mentioned occasional technical glitches with autofill features or syncing data between different mobile and desktop devices.
Auto-generated from all reviews of this business. For reference only.Support has always been great. I love the 1Password product. Support quickly resolved my issue, specifically related to Linux.
Thank you so much for the 5-star review! We're so glad to hear our support team was able to quickly resolve your Linux issue. It's great to know you're loving 1Password; we really appreciate your support and your glowing recommendation!
The best cross platform password manager out there with an outstanding customer service!
Thank you so much for this great 5-star review! We're thrilled to hear that 1Password has been your go-to cross-platform password manager and that our customer support has stood out for you. Comments like yours mean the world to our team. We really appreciate your support and help in sharing the word about us!
Simply the best. You can use it on iPhone android and windows. It’s secure really, customer service is through and they don’t leave you stranded. The goal lines are constantly being moved but 1 password was with us the whole way and it keeps on improving. So good that I can use it as a database. Thanks Laura!
Thank you so much for this wonderful 5-star review! We're so glad to hear that 1Password has been with you every step of the way across all your devices. It's also great to know that Laura was able to provide such thorough support - we'll make sure to pass along your kind words! We really appreciate your loyalty and your glowing recommendation. Here's to many more years together! 😊
Seth was amazing during my call. He helped me with all of my questions and was amazing to work with.
Thank you so much for this 5-star review! We're so glad to hear that Seth was able to help you with all of your questions - we'll be sure to pass along your kind words to him. We really appreciate your support and hope you continue to enjoy 1Password!
It makes logging into websites so much easier. I don't have to worry about forgetting passwords anymore.
Thank you so much for taking the time to leave us a 5-star review - it truly means a lot to us! We're so glad to hear that 1Password has made logging into websites easier and given you peace of mind when it comes to your passwords. That's exactly why we do what we do, and knowing it's making a real difference in your day-to-day life is incredibly rewarding for our whole team. We're grateful for your support and so happy to have you as part of the 1Password community!
Very happy with customer support. It took a little while to get my billing / subscription figured out after transffering regions. But everything got settled and very happy with the support along the way. I'm on year 4 of using this product, I've been subscribing to the family plan all 4 years. I recommend it to everyone.
Thank you so much for the wonderful review and for being such a loyal member of the 1Password family for four years! We're so glad our support team was able to help you work through changing your region, even if it took a little time to sort out. Knowing that you've been with us that long with 1Password Families, and that you're recommending us to others, is the highest compliment we could receive. We're incredibly grateful for your continued trust and support, and we look forward to being with you for many more years to come!
e purchased the most expensive yearly subscription, but after the password and Secret Key were lost, we completely lost access to the account. Meanwhile, the subscription payments continued to be charged the entire time while support was taking weeks to respond. In the end, no real help was provided - we only kept receiving emails asking whether to close the ticket or not. If account recovery is completely impossible and you cannot help users in any way after losing access, then there should be a very clear warning during registration and subscription purchase that losing the password or Secret Key means permanent loss of the account with no recovery options. What makes the experience even more frustrating is that after it became clear that support could not help us regain access, we continued receiving automated reminder and follow-up emails for weeks. It feels like the system keeps sending messages without actually addressing the issue or providing a solution. Overall, this has been a very disappointing customer experience.
Thank you for taking the time to leave us a review and for sharing this feedback. We're truly sorry for the frustrating experience you went through - especially being charged without access to your account. That is not the experience we want for anyone. We do want to be transparent: 1Password is built on a zero-knowledge security model built around having both the Secret Key and account password in order to access your data. For your privacy and security, we're unable to reset your account details on our end, or provide access to your encrypted 1Password data. Otherwise, this would present a hole in our security design that could be exploited to gain access to your secure information, even if we were the only ones who would exploit it. We recognize that this needs to be communicated far more clearly upfront, and your feedback will be shared directly with our internal teams. Regarding the delayed response times and the automated follow-up emails - we understand how frustrating that must've been been. That's something we take seriously and will flag internally. If we can assist you further, and if you're open to it, we'd love the chance to make things right. Please contact us at [email protected], and a team member will reach out to help as soon as possible!
Since password managers became popular. I have gone through three different companies. The last one was the one recommended by Kim Kommando, which turned out to be a real disaster. None of them provided the service they extolled in their advertising, or their system just does not work with my PC. The last company just kept telling me, "We're working on this. Please be patient." After a year of being patient I decided they were not worth my money. Then I decided to try 1Password. I have been using it for about six months now and I have to say everything has been seamless for the most part. When I ran into a problem with 1Password not filling in the information needed for my bank and credit card companies automatically, I sent a message to customer service. In less than 24 hours I had a response with potential solutions. We did have to go back and forth a couple of times, but each time the representative knew exactly what was explained and the solution given by the previous representative. We finally resolved it to my satisfaction; I have to say these people were the polite, patient, and generous with their time. They set the gold standard for customer service.
We are so glad to hear that our service has been seamless for you. It is wonderful to know that our team provided such a positive and helpful experience. We truly appreciate your kind words about our customer service team. We are always here if you need us.
Be careful. It will auto top up your account even if you don’t use it, meaning that it will charge you £20/month for no use. You need to go into the account and switch off auto-renew. However, even if you do this, there is still a monthly charge for no use.
Hi Kirsty, I am very sorry to hear about the trouble you have experienced. If you have canceled your subscription, automatic renewals should stop. If that has not been your experience, please contact us so that we can investigate further. If you reach out to our team at [email protected], we will be happy to review your account and answer any questions or concerns you may have.
We're happy to hear you had a great experience with us! We appreciate your kind words and support.
I have been with 1PW almost since inception. Sometimes the app was difficult to use, but over the years it has become smoother and more well-defined. I greatly appreciate how seamlessly it integrates between my Chromebook, my Pixel 10XL, my Mac Mini, my iPad, and my MB Air. I recently had an issue that caused me to contact Customer/Tech Service. My rep, Darcy was incredible, and I left completely satisfied. I will continue to be a fan and customer of 1PW.
We are so glad to hear you've been a long-time customer and appreciate your positive feedback on our app's evolution and seamless integration across your devices. We're also delighted that our customer service team provided such a satisfying experience. Thank you for your continued support!
They suddenly raised their prices with about 30%, really uncool! :( 1Password definitely is not the organization anymore that it was ten years ago. Commercialized business. I hope that a better competitor will stand up soon.
The 1Password support team replied quickly and we walked through a clear evaluative process to arrive at what turned out to be an easy solution. I've had to connect with 1Password's support team several times to move everything from v7 to v8--user error, frankly--and I am very impressed with the support team. Highly recommended!
We're so glad to hear our support team provided quick and clear assistance with your migration from 1Password v7 to v8. We appreciate you sharing your positive experience!
I followed 1Password’s invitation to send another email, but still nothing. 1Password works well if you don’t need any help from them - but if you ever need help, don’t bother. Horrible Customer Service Many promises of help in generic emails, but no help delivered. Reply from 1Password - Password Manager 18 hours ago Thanks for taking the time to leave us a review. We’re sorry to hear your support experience was less than stellar, but we’d love to help make things right. If you’d be willing to send an email to support (at) 1password.com, we’ll have someone follow up and look into this for you.
Thank you for taking the time to share your experience with us. We understand your frustration and appreciate your feedback. We've replied to your most recent email from [email protected] and will continue the conversation there so we can work directly with you. If you don't see our response, please check your spam or junk folder, as emails from our support team can occasionally be filtered there. We appreciate the opportunity to assist and look forward to continuing the conversation via email.
Annoying UX problems: I wanted to change a password at Amazon. 1password suggests a secure password, Amazon saves new password, logs me out, asks to login back with the new password, and... 1password did not save it! Did not save what it just suggested. I went to 1password, search for all instances of "amazon" (.com, .de, .co.uk) - none had saved the new password. So so so very annoying. Update: after suggesting the secure password 1password "saves" it, only after for me to find out that it did not save it. So the CS reply below is moot. My settings are fine. 1password sometimes (maybe most of the times) works fine. That's what makes it annoying because you don't know when it will fail, and when it does it becomes a huge waste of time. (Many more UX problems and workarounds, like if you "forgot" to enter 1password password, the pre-fill comes from old setups, like Mac Passwords, or browser password - wrong! - then you enter 1password password, and it still does not pre-fill correctly, you have to go back to user name input and move to 'password' window again.) If you are on Macs/iPhones, go with the native Passwords, far far more smooth. My problem is that I 'live' on multiple platforms.
Thank you for taking the time to leave us a review. We're sorry to hear about your user experience with Autofill for 1Password on the Amazon website. If 1Password doesn’t offer to save your login, make sure you have automatic saving turned on for logins in your 1Password browser extension settings: https://support.1password.com/save-fill-passwords/#manage-settings If you're still experiencing trouble, please contact our team at [email protected] and a team member will reach out to assist you.
I use 1Password across Windows, Mac, and Android devices and an iPad. It truly works well. I had a question about a problem I was having with the program and submitted it to 1Password support. I quickly got a clear, well worded answer that solved my problem. I'm so happy that I chose 1Password as my password manager.
Thank you for taking the time to leave us a 5-star review! We are so happy to hear that 1Password works well across all your devices and that our support team was able to quickly resolve your issue. Our support team loves being able to help, and feedback like this truly makes their day. We're really glad to have you with us!
I needed assistance to manage my account and the response was excellent.
Thank you so much for your 5-star review. We're so glad to hear about your positive experience with our support team. We greatly appreciate your support and help in sharing the word about us.
I’ve been a customer since the e earliest of days and 1PW has always exceeded my expectations when I had a technical issue. A real person answers quickly with simply instructions and a first-time every-time solution. Thank you for the amazing customer support…something we use to have all the time and now is rare indeed.
Thank you so much for this great 5-star review. We're so glad to hear about your positive experience with our customer support team. We really appreciate your continued support as a long-time customer and your glowing recommendation!
Incredible service, secure and private. The customer support is super helpful as well.
Thank you so much for leaving us a 5-star review! We're happy to hear that your experience with 1Password has left you feeling secure and taken care of. Securing your data and making sure you have great support along the way is what we're all about. We greatly appreciate you sharing your experience with us!
Darcy at 1password was very responsive and helpful. He followed up with me, asked appropriate questions and gave me the solution to my question. My issue was clearly "user error" on my part, but I did not know resolve the problem I created. Darcy provided the necessary steps and my problem was solved. I like 1password and use it consistently!
Thank you for taking the time to leave us a 5-star review and share your experience! We'll be sure to pass your kind words along to Darcy - it's wonderful to hear he was able to guide you through everything so thoroughly. That's exactly the kind of support we strive to provide. We're happy to have you as a loyal 1Password user!
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