Zayneb!
Zayneb was the most incredible guide we could have asked for! She is warm, knowledge, funny and caring. There is truly nobody like her.
About ACIS Educational Tours
Data updated- Website
- acis.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (6/6)
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About this business
Since 1978 ACIS, the American Council for International Studies, has been a leader in quality educational travel for middle and high school students and their teachers. We believe in the power of travel to open students' eyes and change their lives—and every detail of our educational tours is carefully crafted to help make it happen.
Written by the business, not verified by us.Is ACIS Educational Tours legit?
ACIS Educational Tours (acis.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Travelers frequently praise the professional tour guides for being exceptionally knowledgeable, friendly, and wonderfully well-organized, ensuring that every daily excursion runs smoothly. Customers also appreciate the carefully planned itineraries, comfortable accommodations, and diverse cultural activities that make each international trip truly memorable for all participants. Some reviewers were not happy with certain logistical issues, such as uncomfortably hot bus conditions or poorly managed venue arrangements during scheduled events. A few other people also felt that travel schedules occasionally involved overly long coach rides, limited free time flexibility, or stressful meeting moments.
Auto-generated from all reviews of this business. For reference only.What people say
Wouldn’t let us choose our food and…
Wouldn’t let us choose our food and didn’t tell us before one chaperone for a 30+ group of people and that chaperone refused to help with anything would not recommend and would never go on this trip again. also I was nearly left on a bus after falling asleep and they didn’t do a headcount the bus started driving away good thing someone noticed who wasn’t the tour guide by the way otherwise I would’ve been lost in the city I wasn’t familiar with. Piece of shit organization that scams you never ever go on it.
Reply from ACIS Educational Tours2026-07-16
Hello Parker, Unfortunately, I don't see any information about your trip, so I'm not able to look into the specific details directly. However, I'd still like to address some of the concerns you mentioned. With group travel, we do typically use set menus to help meals run smoothly and ensure timely service for everyone. That said, there is often some choice available, although not necessarily at every meal. Our recommended chaperone ratio is one chaperone for every six students, though this can be as high as one for every ten students depending on the group's age and needs. In addition, each group travels with a dedicated Tour Manager who is responsible for the trip logistics and providing commentary throughout the tour. I'm very sorry to hear that you were almost left on the bus. That certainly isn't the experience we want anyone to have, and normally both the chaperones and other members of the group would notice if someone was missing. It's always disappointing to hear that someone didn't enjoy their trip, and I'm sorry that this was your experience. Laura Smart SVP Customer Experience
Tour Guide
Our tour guide was great and the locations were amazing!
The guide Jo is simply wonderful in…
The guide Jo is simply wonderful in every way. The hotel selection was excellent. I know that Alyssa Klein had a major role in selection of places to visit and this made it very successful as well.
good trip, amazing guides (shoutout Barney!!)
The tour guides (mine -Barney- specifically) were absolutely amazing and apart from that I think we were well provided for overall.
Awesome tour company!
I absolutely loved our tour guides for the 2026 Triangle Youth Philharmonic tour! They explained so much of the town history and were super fun to be around. They were also very quick to answer all my questions. I would highly recommend this company, I had a wonderful experience!
Our ACIS tour guide
Our ACIS tour guide, Libby, was extraordinary! She was a wonderful hostess, full of both historical knowledge and personal stories to enhance our trip. She spoiled us so much that I never want to take another trip without her!In addition, the event specific tour guides were equally as knowledgeable. I gave five stars, but would like to also say that a little more downtime would have been appreciated. I think we average between 8 and 12 miles of walking a day, which was too much for the heat we were enduring in Europe during that particular time. In general, it would have been nice to experience some downtime that wasn’t so rushed. During the one to 1 1/2 hour downtime, We barely had time to navigate what food to eat, how to order it and taking in local sites and sounds. Otherwise, bravo!
Fantastic experience
Our guide Stefano was 5 stars without…
Our guide Stefano was 5 stars without him the trip would have been lifeless. He gave us the trip of a lifetime
The tour manager was excellent
The tour manager was excellent. He was responsive to the needs of each and every person in the group! He was extremely knowledgeable and provided continuity with the information provided by the local guides.
Knowledgeable tour guides.
Knowledgeable tour guides. Saw amazing churches,fountain and ruins.
Our guide was very good
Our guide was very good! Very knowledgeable and caring.
Our guides were great!
Our guides were great, learned a lot about history, philosophy, the arts, what was worth seeing, etc. we could have traveled on a smaller bus, not complaining the driver was a master at maneuvering it. Love the thought that went into getting around, water Taxi, evaporator, cabs, airport limo. Restaurant choices after the first were great also!
Not great
The first venue was switched to an inferior venue. Second was as promised but rescheduled to an absurd time and not promoted or supported with seating for the few people who wandered in. The bus was beastly hot and the routes put on the bus for hours in rush hour traffic. Not even close to value for the cost. The guide was wonderful.
Reply from ACIS Educational Tours2026-07-20
Thank you for taking the time to share your feedback. Each Encore tour is customized to meet the needs of the individual group, so services can vary. We appreciate your comments and have shared them with our team so they can discuss your feedback with your group leader when planning future tours. Laura Smart SVP Customer Experience
Best Trip Ever
Excellent service preparing for the trip, and their Tour Managers are with you every step of the way to make sure things go smoothly. We couldn't have asked for a better experience!
Peter is SUPER awesome and taught us so…
Peter is SUPER awesome and taught us so much and guided us so well
Our venue in Chester at the cathedral was appalling.
Our venue in Chester at the cathedral was poorly advertised and coordinated. There were NO posters advertising our concert and zero communication with the church staff inside the cathedral aside from the volunteer coordinator who greeted us. She had us relocate changing sites several times- The sextan (custodian) REFUSED to provide chairs (stacked in the church for another concert later in the day and at the other end of the cathedral) He said “you are not providing a concert but singing a few songs”. A few of our audience guests helped themselves to the chairs- what miserable hospitality. Many of them sat on the floor. The sextan a went so far as to demand those patrons who had helped themselves to chairs to get out of the chairs they had secured and sit on the floor of the cathedral. No one got out the chairs after being berated by the sextan and his assistant. We sang our hearts out. A magnificent venue and opportunity ruined by poor communication and unspeakably bad behavior by support sextans. Our tour leaders and choral director tried their best to turn this situation into around. There was no separate changing area - we all had to dress together. Our music was wonderful but we the singers were very upset. Appalling. I’ve not seen anything like this while on a tour
It was a wonderfully thought-out trip
It was a wonderfully thought-out trip. I loved the way I could pay my way, yet everything was planned and laid out for me.
Wonderful experience and terrific guide
Our guide, Joe Sartorius, was fantastic. A really great person, so good with the kids and adults, very knowledgeable, and just wonderful to be around. Thank you for a great trip; we all had a great time.
The venues were lame
The venues were lame, the idle time, and compared to other tours, we saw fewer attractions, zero museums, less cultural experiences. I do not feel I sufficiently experienced either Santiago not Buenos Aires—w group and not given any solo experiences — lots of wasted time. Touring staff was very nice and approachable and made aspects of the tour fun. Hotels decent, food overall lacking. Lots of boxed dinners. Favorite meal was gaucho day.
Reply from ACIS Educational Tours2026-07-20
Thank you for taking the time to share your feedback. Each Encore tour is customized to meet the needs of the individual group, so services can vary. We appreciate your comments and have shared them with our team so they can discuss your feedback with your group leader when planning future tours. Laura Smarts SVP Customer Experience
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