Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
Written by the business, not verified by us.Airpaz (airpaz.com) has a 2.0 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Travelers frequently faced severe issues during the booking process, often finding that selected dates were marked unavailable, or discovering unexpected extra fees and incorrect ticket details. Payments were successfully processed, yet consumers encountered endless problems when trying to modify or cancel their trips due to unresponsive support. However, some people mentioned that customer service representatives were entirely unhelpful and failed to provide proper solutions for flight cancellations. People also struggled extensively with refund requests, receiving unwanted platform vouchers instead of direct cash returns to their bank cards after disruptions.
Auto-generated from all reviews of this business. For reference only.Googled Air Do and didn’t realize I was on Air Paz website until after I booked and paid for flight. Read reviews and was anxious but everything turned out ok. Received both return tickets without any problems and also got help checking in online.
Thankyou for your feedback, looking forward to travel with you in the future
Airpaz cancelled my flight and had no alternatives I could use so I applied immediately for a refund but received an email thenext day stating that the application was made too late. What ascam. Their website is all no reply emails and they make it impossible to contact any one.
To the Reviewer, Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations. We are committed to making this right as quickly as possible. As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel. Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time. Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately. We look forward to hearing from you and having the opportunity to turn this experience around. Warm regards, Airpaz Client Support
Such a scamming website pretending to be Virgin Australia. Check the URL before you book. Do not just look at the Google title
To the Reviewer, Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations. We are committed to making this right as quickly as possible. As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel. Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time. Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately. We look forward to hearing from you and having the opportunity to turn this experience around. Warm regards, Airpaz Client Support
Even a star is to much! I booked a flight and their application selected another email (incorrect). I didnt receive my ticket and I cant purchase my check-in. I've tried several times to contact them in order to change de email with the correct one, but the chat robot is programmed to give very low answers, without a solution.
To the Reviewer, Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations. We are committed to making this right as quickly as possible. As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel. Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time. Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately. We look forward to hearing from you and having the opportunity to turn this experience around. Warm regards, Airpaz Client Support
There’s a reason they have so many 1-star reviews. I booked a flight through Airpaz, paid, and received a confirmation saying the booking had gone through. Then, about 30 minutes later, I got an email saying there was a card-verification issue and that my order had been cancelled. When I contacted them on live chat, they claimed there had been a “change” with my flight so it was no longer available, and that they would issue me a voucher. This wasn’t true. When I asked when the voucher would be sent, they just said “soon.” Why are the email and live chat telling me completely different things? The next day, their AI chatbot told me the voucher had already been sent (it hadn’t, I checked my inbox and spam). It then tried to connect me to a live agent, but after waiting over an hour, no one replied. I even tried calling them twice and still got no response. A genuinely awful experience.
To the Reviewer, Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations. We are committed to making this right as quickly as possible. As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel. Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time. Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately. We look forward to hearing from you and having the opportunity to turn this experience around. Warm regards, Airpaz Client Support
100% scam. DO NOT USE THEM. We got an unauthorized charge from someone who used the information to buy a ticket through them. They never had the three-digit code but took the card info anyway. Be aware of scumbags like this and do not give them your money.
Dear Customer, We have sent you an email regarding your review here, we wanted to help you through it. Please reply our email so we can help you with the problem Thanks, Airpaz
This company just get negative stars! There has to be some way all of us can get our money back. They are stealing our money and all they do is say wait! When you actually go to a representative at the airport they are just as dishonest as there website and mobile app!!! Scam artist to the max!!! My friend is stuck at LIN and has been for over a month because of these scam artist!!! Date of experience....on-going
To the Reviewer, Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations. We are committed to making this right as quickly as possible. As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel. Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time. Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately. We look forward to hearing from you and having the opportunity to turn this experience around. Warm regards, Airpaz Client Support
Airpaz is a total scammer. I booked a one-way ticket from SG to Yangon for my Domestic helper with Airpaz for airline MAI. Right after that, I suddenly received an email from the MAI directly that my reservation is cancelled. I thought how come my flight is cancelled so I made a new booking again with Air Asia, thinking since the schedule with MAI is not able to compromise the flight schedule which I want. I submitted the refund through Airpaz and its rejected because the reason given was, flight is scheduled operating and I was in total shock. I explained the whole situation to Air paz and even to MAI why was such email sent if flight is not cancelled. Reply given was I did not complete the payment on time so the email was sent to me, saying reservation cancelled. It's a total misleading email and caused so much misunderstanding in the end. Despite explaining to them about this matter, they still refuse to refund me. Why can't just make an exceptional and just refund me. It's so frustrating.
To the Reviewer, Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations. We are committed to making this right as quickly as possible. As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel. Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time. Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately. We look forward to hearing from you and having the opportunity to turn this experience around. Warm regards, Airpaz Client Support
I booked the ticket today but not received the reservation number. They took my all money and they didnt issue the flight ticket
To the Reviewer, Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations. We are committed to making this right as quickly as possible. As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel. Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time. Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately. We look forward to hearing from you and having the opportunity to turn this experience around. Warm regards, Airpaz Client Support
Please do not use this site! I just booked 2 flights and got email "how my payment is not confirmed", however money is already gone! I also got email "confirmation" that refund has been done and I will get the money back. I will update this review if that happens, but for now I have no tickets or money back! Update: They have returned the money as stated. So its not a scam but unfortunately it didn’t work as I was expecting. I rebooked via airline site directly and advise you to do the same to avoid stress.
Booked and paid for a flight, the flight wasn't cheap but I was happy to pay the price. The money was debited from my account and literally within one minute I got an email informing me that the flight price has gone up so they cancelled my flight and refunded me a voucher!!!! no cash just a voucher! I have to apply for a cash refund. Spoke to two people and they gave me a time frame of between 1 and 14 working days for a refund. I will post again if they follow through and refund my money, as I think its important a fair review is given. Update - in the companies defence they fully refunded the money back within 2 working days. IN addition the customer service lady was very helpful and apologetic. I am impressed the money was returned so quickly.
Upon submitting the ticket fees online didn’t receive the confirmation right away like regular airliners do, which made me worry since I had no experience with Airpaz. But all went well, stay assured if you submit everything correctly especially your mail address, you will receive the tickets in one hour at the latest.
Booked a flight from Lombok to Bali. Regret set in when I read the reviews here. Have to say that my experience was fine. Got a good price for the flight, they reminded me to check in and provided the link. Flight was fine. Perhaps they are not all bad.
On an app Air Paz they have a return fare to Australia for approximately $420.au Similar to other airlines However, once you go to pay your ticket with no add-ons It's changed to between $620- $720.au This is not happening when I go to pay with Jet star and Jetsy. How is a 50% increase possible ?🤔 I have used AirPaz for a number of years the last trip gazumeped me by Au$200. and now the same thing again when I go to pay. Needless to say I won't be using AirPaz. Other than the price discrepancy they have provided good service and I am now very disappointed.
Can confirm they actually gave me a valid flight ticket (I've also confirmed the PNR on the airline's website). The only downside I'm experiencing is that typically it took up to 6 hours after successful payment to receive my ticket, they also added strange emails to my flight information on the airline's websites. Honestly I was a little startled upon reading the reviews. Will give an update after completing my flight. Update: I boarded the flight without hassle. Based on the recent reviews, I'd recommend you book flights from a trustworthy airline with low chance of flight cancellation.
Biman Bangladesh Airlince is very good services.
Very good, your service is very happy. I think will next time always go your flight.
Excellent customer support. Always reachable, courteous agents. Definitely use their services in future.
Airpaz cancels flights, rescheduled flights without giving you any options to choose another flight so the only option you have is to cancel, hopefully get a refund, and book another flight with another company. I had one flight rescheduled and had to cancel then get another flight. My refund is not going through 🤞. I booked another couple of flights but one was rescheduled 2 hours earlier which meant that I would arrive too late to catch the flight. I tried to reschedule - no luck - then a refund because of it - refused. Told to try voluntary refund and again refused DESPITE having a refundable ticket?! And now trying to send emails to get it sorted 😕 next the c/c company. If anyone reads this Trip.com is much better and actually looks after you!!
Don’t know how I ended up buying a flight from Airpaz, thought I was on the airline’s page. A Domestic flight that started at $136 had a $39 service charge, what a rip off!!
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