Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
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Is Airpaz legit?
Airpaz (airpaz.com) has a 2.0 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Travelers frequently faced severe issues during the booking process, often finding that selected dates were marked unavailable, or discovering unexpected extra fees and incorrect ticket details. Payments were successfully processed, yet consumers encountered endless problems when trying to modify or cancel their trips due to unresponsive support.
However, some people mentioned that customer service representatives were entirely unhelpful and failed to provide proper solutions for flight cancellations. People also struggled extensively with refund requests, receiving unwanted platform vouchers instead of direct cash returns to their bank cards after disruptions.
Auto-generated from all reviews of this business. For reference only.
No refunds for "refundable" tickets. Bought two adult tickets which were labeled as "refundable" for a total of $821, however only received a voucher worth $56 when we initiated the refund two weeks before departure with no explanation whatsoever and only after multiple chats/emails to follow-up on the outcome. Very disappointed with the whole experience. Truly a scam. This company should be shut down!
Reply from Airpaz2026-01-23
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
It has been 4hrs since i booked the ticket from SG to Bali
I have yet to receive it. Cant sleep and waiting for the ticket
can you please provide an update on it...
Reply from Airpaz2026-01-24
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Sneaky company which is not legit. I booked my flight directly from the airline but at payment, I was sneakily transferred to Airpaz. I was immediately charged and sent a confirmation but the airline did not see my booking.
Reply from Airpaz2026-01-21
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Don’t use this company! Booked flights with the company instead of directly with the airlines. Ended up breaking my leg so had to cancel our trip. The company continued to deny a refund after submitting surgeon letters, medical letters stating I couldn’t travel, proof of my relationship to my husband of 48 years. With each denial came a new document they wanted. Anything not to issue the refund. Don’t use them.
Reply from Airpaz2026-01-21
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Worst airline in the world, period. Appalling customer service, real thieves
Reply from Airpaz2026-01-21
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Total scam. No customer care. No cellphone to contact with questions. I booked a flight. We cant’t check in; notification of the airline is that the booking isnt paid. DO NOT BOOK VIA AIRPAZ
Reply from Airpaz2026-01-14
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Airpaz has to be the worst booking site I have ever seen. Their practices are nothing short of being criminal. Right after booking I received a mail that says the flight was overbooked and I received a voucher. I have request a full refund of the amount instead. It has been over a month and nothing was received. Their automatic reply's are shamefull and simply disgusting.
I booked with order number 1033834152 , a single flight from Medellin to Curacao that was supposed to be on January 4th of 2026.
Do not book on this site ever! Shame to the airlines who work with them.
Reply from Airpaz2026-01-14
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
UPDATE 12 JAN 2026: Airpaz is being dishonest. They replied here claiming they sent an email, but no email has been received (checked Inbox and Spam). This is a deceptive PR tactic to make it look like they are helping.
My demand remains: A full refund to my ORIGINAL MODE OF PAYMENT for Order 1033022992 (PNR: LNIMBA/IMIMAB). Flight OD670 was rescheduled by 24 hours. Under MACPC 2024, you cannot force vouchers. I have reported this deceptive behavior to @caamalaysia (Case: CAAM-009371-01-26). Stop lying on public forums and refund my money!
REVIEW ON 09 JAN 2026: Airpaz is currently violating Malaysian aviation laws (MACPC 2024). After my flight OD670 was rescheduled by 24 hours, Airpaz refused my legal right to a CASH REFUND and instead tried to force an E-voucher with a 24-hour expiration timer.
When I refused the voucher, they allowed my request to 'expire' and have since been deleting my public comments on Instagram to hide their non-compliance.
I have four active cases with CAAM (Civil Aviation Authority of Malaysia):
CAAM-009361-01-26
CAAM-009371-01-26
CAAM-009383-01-26
Warning to all travelers: Do not book here. They ignore the law and suppress consumer voices. I demand a full cash reversal for Order 1033022992
Reply from Airpaz2026-01-11
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Impossible to communicate with the Airpaz representative regarding failed tickets. No proper communication about refunds. Using the same copy and paste templates on email replies. Failed to provide proper justification for fund crediting.
It has been 7 days, has not returned my funds.
Reply from Airpaz2026-01-11
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Dear Airpaz Support Team,
I am writing to formally follow up on my outstanding refund.
The last correspondence I received from your team was dated 17 December, advising that the refund would be processed within approximately 7 days. As of today, no refund has been received, nor have I been provided with any further update.
Please provide an urgent update on the status of this refund and confirm when payment will be finalised.
For ease of reference, the details are as follows:
Airpaz Code: 1031390016
No customer service provided.
I would appreciate your prompt attention to this matter and a clear timeframe for resolution.
Reply from Airpaz2026-01-11
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Worst ticket-booking experience ever. Payment went through just for them to come back 2 hours later saying fares went up and now they can't honor my original price ($100 difference).
Reply from Airpaz2026-01-11
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
I previously shared a review regarding how Airpaz attracts users to purchase tickets through its platform. Following that, I received an email from Airpaz explaining that my ticket was not issued due to airline-related factors such as seat availability and fare changes.
This raises an important concern: under what framework does Airpaz operate to protect customer interests? If your platform mirrors airline inventory directly, why are fare changes and seat availability not reflected in real time on your website?
While I acknowledge that sudden fare fluctuations and seat unavailability can occur, the refund process is far more concerning. When making a booking, full payment is required instantly. However, in the event of a failed booking, Airpaz takes up to 14 days to process a refund. This imbalance is unacceptable. Holding customer funds for two weeks after an unsuccessful transaction gives the impression that customer money is being leveraged for business purposes rather than promptly returned.
I accepted the explanation regarding failed bookings due to dynamic pricing and seat availability. However, retaining customer funds for 14 days after a failed transaction is not customer-centric behavior, nor does it reflect the conduct of a trustworthy travel partner.
I strongly advise potential users to carefully consider the risk of failed bookings and the prolonged refund timeline before using Airpaz.
Reply from Airpaz2026-01-11
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Deliberate deceprion with the fare and checked baggage
I’ve booked a flight from SYD to MEL with Virgin Australia with 1 checked baggage 1x23 kg. During check-in, it turned out that the fare only included 7kg of hand luggage. I had to pay an additional A$65 for my checked baggage. My booking no longer exists online with Airpaz, so I can't communicate with them (if you can even call it that). The good thing is, I can prove everything with screenshots. This is definitely a case of deliberate deception and therefore fraud. As soon as I get home, I'm going to find legal support. 🤷🏻♀️
The answer from Airpaz is another lie because they have my contact details and already contacted me. They probably want to make other customers believe with their response that they are easily reachable and take care of the customer problems. Unfortunately, this only worked after I left a review on Trustpilot. I sent them screenshots that clearly show that, after everything I experienced at check-in, I was deceived by Airpaz.
5. January 2026: Sorry, no Email after I’ve sent them the requested documents and no provided clarification 😠
9. January 2026: This company is getting more and more ridiculous. After sending them the requested documents five days ago, I received an email today saying they hadn't received a reply and would close the case within 72 hours if they didn't hear from me. So I've sent them the documents a second time. I'm curious to see what happens next. This has absolutely nothing to do with professionalism.
22.01.2026: This is the biggest joke ever. After Airpaz wrote to me saying they had initiated a refund, I received a voucher yeaterday 😂 As if I'd ever book with them again. And they probably even think they've resolved the issue to their customer's satisfaction. What crooks!
DO NEVER EVER book via Airpaz !!!!!!!!
Reply from Airpaz2026-01-06
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Wrong information is shown on their website and lures to travellers buy tickets. After making the successful payments, they will never issue the ticket and let you wait an infinite time to get refunded.
DO NOT EVER BUY TICKETS FROM AIRPAZ
Reply from Airpaz2026-01-06
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Forced to buy same flight twice, due to being moved to another flight.
Absolutely shocking service. My wife accidentally booked through this site being deceived into thinking it was the legitimate booking platform. We had booked our flight for a 9:55 departure about 9 months prior. 2 days before we were due to fly, we checked in and bought food and reserved seats. Nowhere during this process was it clear that they had changed our scheduled departure to 17:15, a delay of more than 7 hours. On the way to the airport the day before, we noticed this change, so went straight to Air Asia counter. There were still plenty of seats available on the plane but Air Asia refused to reseat us on the flight we had originally booked. They said it was Air Paz's responsibility. Air Paz said because it was less than 48 hours to departure they could not put us back on our original flight. The only way we could do it was to buy new flights. During this time flight prices had increased. So we have ended up rebuying our flights at a 30% premium, no seat allocation, no food, no extra luggage. Hopefully we will get a refund on our original flights, but still will have paid approximately 500GBP more than we originally did plus stress plus hours waste. NEVER use a third party site.
Reply from Airpaz2026-01-06
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Airpaz is a non-compliance company because they work around laws and legalities via foreign policies, im sure. If they were stationed somewhere customers would be able to call, speak to someone, make changes, reschedule etc.
This company is absolutely horrible and they take our money and disappear into the online global al market.
Shame on them, and shame on the airlines that allows them access to their flight infor.ation and bookings.
Do NOT USE AIRPAZ.
RESPECTFULLY,
DR VINES
Lastly,
NO WEAPON FORMED AGAINST ME SHALL PROSPER.
🙏
Reply from Airpaz2026-01-04
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
AVOID AT ALL COST AND BOOK WITH ANOTHER TRAVEL AGENT. Lion Air have cancelled my flight. Requested a refund via Airpaz website. First refund will take between 26 to 86 days. Secondly, the refund will be processed via a voucher. I have spoken to two agents who first said Airpaz only issue vouchers. When I challenged this because not anywhere on their terms and conditions does it say if the airline cancels the refund is issued in vouchers, both changed their story and then said accept the vouchers and then try to get this converted back to your original payment method later with their relevant department. When I asked who that would be they could not tell me. Obviously the agents are trained to say this because once you submit a refund you then have to approve the refund. Once you click the accept button a pop up appears stating that you agree to accepting a refund via vouchers. So why are the agents telling me to approve the refund request and then saying to convert the vouchers back to your original payment method. Totally scam. Also guess what both agents ended my live chat when I asked what their complaint process is. If an airline cancels a flight why should you receive a voucher back in return. STAY AWAY FROM THESE THIEVING CROOKS. I will have to do a chargeback via my credit card. I have taken all the screenshots from our chats as proof what what discussed.
Reply from Airpaz2026-01-04
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Please do not use this website. Total scam. They have taken details of our private house in Madeira and put it up for rental. It is not for rental.
I have read their reply. I shall not be contacting them but this is a warning to anyone using this site that they are cloning pictures to lure unwary punters into believing a private house is for rent . Avoid at all costs!
Reply from Airpaz2026-01-04
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Absolutely worthless no customer service this is wtat AI is bringing us people !
Reply from Airpaz2026-01-06
We have sent a detailed update to your email regarding your flight status. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly.
as a regular customer, this experience disappointed me beyond what you could imagine. I'm not one that would usually write reviews, let alone a complaint but this is unacceptable and I wish no one would have to go through the same thing I went through. the first warning was when I tried to book tickets with MY phone, it kept cancelling AFTER the payment and saying that the booking was unsuccessful, that itself is troubling enough. so fine, I booked the tickets with my husband's phone; meaning that I had to create a new account which wasn't a problem and it passed and we got the tickets. (KEEP IN MIND At the time of purchase, this ticket was explicitly sold with a "Free Cancellation and Full Refund at ANYTIME") second, forwarding to now, my flight TO Japan was cancelled by the airline so i request for a cancellation for THIS ticket, since statistically specking, I wouldn't even be in Japan, why would I need my flight BACK from Japan? that should be a reason enough. I've sent a cancellation request multiple times with MORE THAN ONE REASONING but they couldn't even be bothered to acknowledge the main problem and just said "there's no changes with the tickets" and to "please continue using tickets" excuse me? I would use them if I could, but logically, how am I supposed to use tickets BACK when I won't even be able to get there in the first place? plus, why wouldn't they let me cancel anyways? the reason I got this expensive ticket was because I was guaranteed, a refund at ANYTIME. this experience was a complete in utter let down especially since I've always used airpaz. I wish you could fix this problem as soon as possible. I look forward to your immediate confirmation that this refund is being processed hopefully I will not have to initiate a "Services Not Rendered" dispute with my bank, providing screenshots of the "Free Cancellation" guarantee and your refusal to honor it.
Reply from Airpaz2026-01-06
Following our email regarding your case, we have confirmed that the flight schedule remains unchanged and on time. Now that this has been clarified, we would appreciate it if you could update your review to reflect the resolution of your inquiry
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