National alarm monitoring company offering smart security at a fraction of the industry cost. Security system take over, able to use existing security systems and upgrading them to today's modern alarm system to protect businesses and homes. All monitoring services are backed up by a U.L. certified 5 Diamond Central Monitoring Station that is operated 24/7, results in lightning fast response times that are unmatched.
Written by the business, not verified by us.Alarm Relay (alarmrelay.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 60% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-29.
Responsive service, great technical support, good price, easy to get in-touch with. Will definitely recommend, especially for someone with the existing Alarm System in the house.
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Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.
Thank you so much for your feedback. I apologize on behalf of the team at Alarm Relay that you didn't have only the best experience with us. I'm glad you're online with us and things are working well now. We will continue to take feedback from customers just like you to make sure that our experience is always consistent and of the highest quality. Thank you for your business! We're proud to be protecting you!
Easy to setup. Monitoring works very well.
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Customer service was excilant to set up the account with Katy and the tech walked me through the reprogramming of my existing key pad over the phone with no problem. Only issue I have is that I received by mail two window / door stickers to show and "advertise" Alarm Relay when I signed up. I have four doors on my home so I call customer service and requested more stickers. They said there was a charge to order more stickers - Come on guys, I am trying to advertise your company - I own my own business and we give away our tee shirts so people will know who we are and and we get our name out there to be seen. and you are going to charge for stickers. (who's idea was that ! )
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Salvador was very helpful and patient with helping me nstall and program.
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We have always felt secure since day one. Thankfully, no one has actually tried to break in, but we set off our alarm at least once a week and the call to our home comes within seconds. I usually burn dinner at least once a month, Alarm Relay, calls again within seconds. Thanks for your help keeping my family safe.
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Had been a long customer of Alarm Relay in NY and when we purchased our new home in FL. We made the switch from ADT to Alarm Relay. They made the switch a breeze.
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I have had nothing but positive experiences with Alarm Relay for more than a decade! Why pay two or three times what they charge for monitoring?
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Genuine customer service with representatives empowered to solve problems. Responsible and reliable - and priced well!
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The cost for monitoring both intrusion and fire is less expensive than other competitors which made my decision easier as well as their customer service.
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Fast response. Inexpensive.
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Excellent staff, responds to alarms much faster than most other central stations & very knowledgeable about alarm panel setup.
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it took so long for them to get back to me and with no success , I still dont have my alarm working.
Thank you for your feedback. We are so sorry you haven't had the very best experience with us! Give us a chance to make things right as soon as possible! Please contact [email protected] & we will make sure to create a solution for you right away.
Great customer service & patience with me getting my alarm system monitoring up & going. Thanks!!!!!
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I came from another company which I thought had great service. But after experiencing the service from Alarm Relat I can say they are night and day better. Great customer support with fantastic pricing options .
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We used Alarm Relay for several years in our previous location and it was a no-brainer to go with them again in our new location. Excellent service and really great people to work with.
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I been using them for over 25 years! The best!
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Alarm Relay was very helpful during the installation process and their employees were very nice.
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Great experience and top notch service. I would expect nothing less from Alarm Relay.
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
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