Alipay (alipay.com) has a 1.4 out of 5 rating on OK.one, based on 80 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 18 of them were added in the last 12 months. Last updated 2026-10-24.
Most functions of Alipay are only available through their mobile app, which is a bloatware that quickly fills up your phone storage.
Whenever you check out using a bank card, Alipay compels you to link that card to your Alipay account. No option given.
Auto debit-> deduction without your knowledge.
Website is a piece of juink. Server frequently ‘overloaded’. Whatever you do, be prepared to suddenly have the QR code to download their mobile app pop up with no options to continue the web.
Avoid. Avoid. Avoid.
I bought a dish drainer for £17 61 and on the picture it has dinner plates on top layer but in actual fact dinner plates dont fit in the rack it's only side plates that fit so item is not as described I have asked several times for return label but never had a response so I opened a dispute with PayPal and the seller gave them an address to return it and it's China and it was going to cost me £18+ to return it at my expense I would have thought as it was alipay UK it would have been an address in England ,this item is no more use than a chocolate teapot and I will never order from alipay again just ripoff sellers
I ordered 3 under counter light bars. 2 were broken. I used Paypal to pay. I asked for Paypal to intervene in April. Now May 23rd and Alipay finally responded that they will refund my money if I pay to mail back the items. It would cost me more money to mail than the lights are worth. This company can't be trusted. TRUST ME!
-1=zero star☆ 👎🏽👎🏽👎🏽
I ORDERED FROM ALIEXPRESS DO NOT ORDER FROM THIS COMPANY and ALIPAY RECEIVED MY FUNDS!!
MY EXPERIENCE, I WORK FROM HOME AND WAS TOLD MY PACKAGE/ORDER WAS DELIVERED....NOT! THEY ARE LIARS AND THIEVES. Order placed in February 2023.
I did not get my money during the lunar year event disappointed that I spent all that time for nothing. I had $20 in my bank and it just all disappeared.
Do not trust Alipay. They sent the wrong item and make it as difficult as they can to give a refund. Nothing short of internet robbery, please do not trust them.
If i could give zero stars I would.
This company is a disgrace!
I purchased a plaque from them in August of this year, I am not sure of the exact date. It arrived very well packaged. On opening there were dents and scratch marks underneath the plastic film. This was clearly sub standard when it was packed for despatch. I contacted them they offered a part refund which i refused as this was a gift. I asked for a replacement and a label to return it. I was ignored several times. I then put a claim via Paypal but had to return the item to China (was my belief) at my own cost within a specified time. I was on holiday so could not and therefore lost all my money as Paypal re charged me because I had no tracking for the return. I sent photos of the damaged goods and requested numerous times for a replacement.
AVOID THIS COMPANY AT ALL COSTS
Been using Alipay since 2008. I am aware that there are some complications and restrictions for users residing outside of China. But their services are generally easy and fast.
Hi dear I am from Pakistan and I am regular customer of Alibaba from some days my credit card is not working in payment to order on AliExpress kindly let me help to solve my problem with thanks 💞
PAID FOR THREE ITEMS TO THIS LUXEMBOURG- REGISTERED BANK.
NEVER RECEIVED A WORD FROM THE BANK OR THE SELLER. DID NOT RECEIVE THE ITEMS PAID FOR.
THIEVES!
We purchased equipment from Qingzhou Tongda Packaging through Alibaba and payment thru Alipay. The video the Company's agent (Bill Smith) sent us to demonstrate how our piece of equipment was working was not the machine we received. We sent numerous emails, also hired an Chinese interpreter to contact manufacturer and no resolution ever came about to get the equipment to run properly. We now have equipment that does not work and suffered lost of business.
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