The customer service is so amazing
The customer service is so amazing. They always accommodate me! The shipping is unbelievably fast & the hair is QUALITY. I only shop at alipearl for my hair and recommend to all my friends. Always worth the buy.
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Written by the business, not verified by us.Ali Pearl Hair (alipearlhair.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 31% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional quality of the hair, noting that it is soft, beautiful, and easy to maintain over time. Many people also appreciate the helpful communication from the staff and state that orders arrive quickly. However, some customers also noted issues regarding severe delivery delays and strong chemical odors upon opening the package. A few people experienced frustrating problems with customer service unresponsiveness when trying to resolve complaints about orders. Others encountered receiving products with unexpected structural flaws such as excessive shedding or incorrect lengths.
Auto-generated from all reviews of this business. For reference only.The customer service is so amazing. They always accommodate me! The shipping is unbelievably fast & the hair is QUALITY. I only shop at alipearl for my hair and recommend to all my friends. Always worth the buy.
I received my wig yesterday and when I tell you the wig is soooo beautiful the fullness of the wig is EVERYTHING the curls are nice and soft the pre plucking of the wig is EVERYTHING the length looks longer than i ordered and I love that also i definitely will be ordering again REAL SOON !! Thanks so much for giving me exactly what I wanted my wig to be like 🥰🥰 shipping was really fast also !
The upart wig I received was so soft! I love how they also changed my order for me after I purchased the wrong hair texture. Definitely would recommend
costumer service is the best and the hair quality no problem at ordering at all, thankyou so much
Bad hair company. Paid £196 for a 14 inch straight hair, 250% density “hd lace”. Firstly, shipping took time. Then the hair arrived, and it wasn’t hd at all. I was sent a transparent lace instead. Imagine paying that much and receiving such, the hair wasn’t even full and sheds so bad. Reached out to them and they were of no help so I finally had to dispute the purchase through my payment method. Never purchasing from them again.
I ordered the Alipearl 16" Ombre Blonde Short Afro Curly 4x4 Lace Closure with bangs. Initially, the wig did not match the texture I expected, but I kept it and wore it. When I later washed it in cool water and rolled it in a cocoon to preserve the curls, it lost all its curl pattern. After drying, it resembled a wet, long-haired dog left in the rain. Despite the need to wash wigs due to chemicals, this one cannot be washed. I understand that these are fast fashion items, but I will not purchase from this brand again, as they do not offer the curl pattern (3c-4c) I prefer. Waste of money.
The hair is beautiful. Very good quality, no fly away hairs, very minimal shedding. I will be ordering again from this website!
Loveee my wig. Great and consistent customer service. They even gave me some lashes, stocking cap, wig brush, edge control brush and a little bag. ❤️
I made the mistake that I ordered a brown wig instead I wanted a blonde balayage wig and alipearl made it possible to change. After the change the wig was there within 5days. And let me tell you I’m ordering since 4years, never received a bad wig. Communication works fast and well with alipearl
Fast delivery, hair came ready to wear with custom like plucking & part done flawlessly. Soft curls & volume to match.
Very quick delivery, and the wig is amazing, lace melts like butter, I've wasted so much money on other company's but now I've found the best. Thank you Alipearl.
Such a quick delivery and on arrival as soon as I opened my package my pre styled wig is absolutely Gorrrrgeous. I’m so happy with everything from Ali Pearl They are helpful, informative and always ready to answer any questions politely. This is my first from this company but will not be the last. Thankyou guys 💯🥰🥰
They always give me the help I need and have the best hair quality no shredding, no smell, great for dye.
The wig was full in density and true to length.
My second time ordering from Ali Pearl Hair. THEY are a fabulous company and the hair is simply gorgeous. My bundles arrived quickly. I'll continue to order.... Thank you ❤️
Placed order. Excellent communication, well packaged and the quality is great. Will order again.
I’ve ordered from Alipearl multiple times and the hair is always amazing. They also have amazing customer service and made sure everything was correct and that my order came.
AliPearl’s customer service went above and beyond in my opinion. They helped me with my cap size and kept me informed the entire time. They were polite/friendly/helpful. That in itself was worth the 5 stars, but truthfully my wig is beautiful. Best hairline and part (this always ruins wigs in my opinion when the knots are so obvious and your part has the grid and knots showing even after bleaching etc. The knots are invisible and the hair is soft and a gorgeous shade of chocolate brown. I’m fully in love and for me I love a good strap…the strap is secure and awesome, even comes with silicone grips on it plus the regular hooking straps along the base and combs. This unit is everything and I believe it’s the best wig I’ve ever owned. Hands down get it if you’re thinking about it. I might even purchase the same one with different lengths when I want to really feel myself.
I’ve ordered from alipearl quite a few times and I’m really happy with the service. The wigs they create are high quality, they have great customer service and delivery is always prompt! Would definitely recommend
My wedding is Saturday and I ordered my wig on Sunday . It says the shipping is 2-5 business days( false) . They took my money and confirmed my order . The next day I reached out because I wanted to ensure my wig arrived before Saturday .They responded the following day exclaiming that “unfortunately my wig wasn’t in stock and I should opt out for a closure wig” I paid over $400 for a 13 x 4 closure with 250% density . I said that that’s not what I ordered and if it wasn’t in stock why did you all allow me to purchase it? Usually, on more professional sites if the item is out of stock it isn’t available for purchase . This confirmed that they just wanted my money . I am still txting and reaching out asking for a refund and they’re ignoring me . Again my wedding is Saturday!!! If they couldn’t fulfill my order in the allotted time with the shipping details that they adversities (2-5 business days ) then they should’ve refunded me my money with a smile on their face !! I am a federal worker and I work hard for my money . So since they’re causing a mishap with my wedding I’m suing them . I hate unprofessional business as I am a business owner myself !!! Do not order from them at all !!!
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