Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!
Written by the business, not verified by us.West kiss Hair (westkiss.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 27% give 1 star; The business has replied to 10% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the hair quality, noting that the wigs are soft, full, natural-looking, and true to length across multiple purchases. Buyers also appreciate the professional customer service team, who provide helpful communication and quickly confirm details during the ordering process. Though some customers experienced significant delivery delays, unhelpful tracking information, and trouble locating packages. A few other people also felt that the products had an unpleasant chemical smell or unexpected shedding and tangling issues after washing. Additionally, a small group of reviewers reported receiving items that did not match their expectations or order details.
Auto-generated from all reviews of this business. For reference only.If I could give 0 stars I would!! Scammers selling sythentic hair advertised as human hair and when you confront them they will tell you to “comb it”?! The audacity of this company, I’ve never been dealt with so wrongly. They refuse to refund me so I’m stuck with fake yellow hair. AVOID AVOID!!
Excellent and responsive customer service. I have been buying my wigs from Westkiss for the last 4 years. They always deliver quality wigs and are always happy to make adjustments to my preferred styling.
This is the most dishonest hair company I have ever encountered. Buy from them at your own risk. Not only do they mix human hair with synthetic fibers, but they also lie and refuse to resolve any issues. It is a complete shame and a total waste of money. They refused to accept a return, falsely claiming that my hair dye made the product coarse. If anyone wants to see pictures of the terrible quality hair they sell, please feel free to contact me. Truly shameful.
I love this hair/wig company! They sell top of the line, high quality custom wigs at affordable prices! Their customer service is phenomenal and they have fast shipping too! I have purchased 3 beautiful wigs from Westkiss so far! I love this company and I love their beautiful custom wigs! 💕 🫶♥️
If I could give this company zero stars, I would. They are incredibly dishonest. A few months ago, I purchased a "human hair" pixie curly wig from them, which was advertised as dye-friendly. I dyed the hair and it looked great for the first two uses. However, I soon noticed that synthetic hair was mixed into the lower part of the wig. It became coarse, frizzy, and completely unwearable. When I reached out to customer service, they brushed me off, claiming they stand by their "100% human hair" and blamed the damage on the dye. When I asked if they thought I had magically added synthetic hair myself, they had no answer. Buy at your own risk. They are deceptive and refuse to fix their mistakes once they have your money. To make matters worse, I posted this review on their website to warn others, and they deleted it.
DO NOT WASTE MONEY. HUMILIATING the wig is very pretty and you can throw it on and off. it's the viral m shaped wig. they offer money for good reviews/videos in the box. WIG SMELLS LIKE FISH!!! NO MATTER HOW MANY TIMES YOU WASH IT. They also promised a free gift which they forgot and had to send multiple in return. Buy this wig if you want to look pretty and have people wondering if you smell like fish
DO NOT SHOP FROM WESTKISS HAIR‼️‼️ THEY ARE SCAMMERS, THIEVES, and DISHONEST ‼️‼️ I ordered from their TikTok shop and I NEVER received my order! It’s been over 3 weeks! At first they were pretending to be nice and they accepted accountability for me not receiving my wig. They promised to refund me multiple times! They even tried to break TikTok policy by wanting to refund me by Zelle/paypal but I refused because it’s against TikTok policy! It’s been three weeks and they’ve e been giving me the round around and making up excuses on why I haven’t been refunded yet! I’m sick and tired of it! Once I realized they were not going to refund me I left them a 1 star review. That’s when their attitude completely changed! Not only did they refused to refund me, now they’ve become very disrespectful, antagonizing and teasing me with the fact I didn’t get the wig or refund, been non complaint, and unprofessional towards me. They even blocked me on their TikTok page after exposing them for being scammers! I wish I can post screenshots on here! Very disappointing as it’s my first time ordering from their company and that wig was supposed to be worn for a special occasion! Whether it’s Westkiss hair on Instagram, Facebook, TikTok, or website, it’s all still ONE company together! And I’m here to say that if I’m not refunded I will file a lawsuit against Westkiss hair. The Westkiss hair on TikTok laughed and teased me but they won’t be laughing much longer once I take this company to court! This is my final warning against Westkiss hair. GIVE ME MY REFUND YOU SCAMMER or I promise to carry out my threat!
Dear Customer, We are truly sorry to hear about your unpleasant shopping experience and we take your complaint very seriously. We have been in constant communication with you all along, sincerely wanting to resolve your missing order issue properly. Our relative team has repeatedly offered you a full refund solution and tried our best to arrange a safe refund method for you. We fully respect TikTok platform rules and never intended to avoid our after-sales responsibility. It should be clarified that you directly filed an unreasonable dispute without waiting for the formal TikTok platform process. We only suggested an alternative refund channel purely for speeding up the refund process, not to break platform policy. It is never our style to ignore customers, make excuses, or refuse refunds. We never teased, disrespected, or treated you in an unprofessional way. We are still willing to solve your problem genuinely. Please kindly open a formal refund for missing package on TikTok Shop following the official platform process, and we will cooperate 100% to complete your refund as soon as possible. We sincerely apologize for the bad experience and hope we can have a chance to fix this for you properly.
The hair was super thin and was not true to length.
Very unreliable shipping. Got screwed twice which left me scrambling.
The company is a SCAM. After paying for the wig and delivery, a few days later they ask you to pay 35$ extra via PayPal, which is shady by itself, but moreover BREAKS THEIR OWN TERMS OF SERVICE! Nothing from the listed: 1. Taxes, 2. Address change, 3. Cancellation, was listed as a reason and still I got charged. The email sounded like a scam and they tried to charge me in Singaporean Dollars first! This is an unacceptable and unprofessional business practice. Don't order anything from this brand!
Hello, Honestly, I had a great experience ordering from WK Hair Company...this might be the best and easiest purchase from all the other hair websites. I chose the hair that I liked, made my purchase, got a confirmation email...and my hair arrived within 24 hrs!! This hair looks really beautiful! It's full, soft & shiny... I tested the hair with a little water spritz which seems pretty easy to manage. :)
I can't even explain how appreciative I am of the customer service rep at West kiss. My birthday is in 2 days and helped me get my wig today omg. Like you don't understand how greatful I am. I contacted West kiss 3 days ago and let them know I need my hair best birthday is this weekend and they helped me find a wig in the USA store instead of waiting for the hair in China to arrive. They weren't mean or rude towards me which is so refreshing to see because baby I've met some rude CSR. That's y I always shop this store because they genuinely care about their customers and will go above and beyond for them. I can't wait to take cute pics in my new wig. Thank you again West kiss for coming through for me. I received my hair today yall toooooday like if that's not what great customer service means then Idk. You've made my birthday special 💕 thank you.
Very bad shipping services it been 13 days I still haven’t received my wig & the mess up part about it is they have no ideal where the package is DONOT waste ya time ordering from this merchant there are other merchants out there with good delivery services I though I give them a chance I though wrong now I’m out of 280.00$ with no wig & they are not tryer cancel the order or even respond to the open dispute I have against them very disappointed
I highly recommend West Kiss for your hair care needs. The product comes as pictured. Someone from the team always confirms your order, shipping details, etc. communication is excellent and I have been very pleased with all of my purchases.
I am always satisfied with the products I purchase, my wigs are beautiful and easy to comb thru hair is grade A quality and my 5x5 closure is bomb
Fast shipping, great quality, fast response all in all great service and I appreciate it. Thank you!
Wig quality isn’t great. The smell is horrible, I’ve washed the wig at least 4 times and it still doesn’t smell great, STINKS, never had a wig smell this bad. Almost like it’s been excessively overprocessed. Curls don’t last at all in this wig (it’s a body wave wig). I’m so glad I only bought one wig from Westkiss. Don’t believe all the good reviews on TikTok and online. Emailed about being unhappy with the smell, and all they said was to wash thoroughly (I’ve washed it at least 4 times and it still stinks)! Only good thing was that at wig was a good length. Very disappointing as the wig was pricey, I’ve had shein wigs for half the price that were so much better.
Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the right tracking information, but they did resolve it. The hair itself is exactly what I wanted, and their customer service team worked with me to sort out the shipping issue. Would order again!
Absolutely, amazing customer service great . Luxury hair quality great.
I’ve been ordering from WestKiss for years, and they never disappoint! Their customer service is exceptional, and they always go above and beyond to make sure I’m completely satisfied with my wigs. I always receive compliments on my hair, and I recommend WestKiss to everyone looking for high-quality, beautiful wigs!
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