5 star responsive service for missing…
5 star responsive service for missing part, promptly replaced.
About Alphamarts.com
Data updated- Website
- alphamarts.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 13% (1/8)
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About this business
Online shopping for a great selection of camping, outdoor, patio, home and kitchen and other items by Alphamarts.com, Best Service & Free Shipping.
Is Alphamarts.com legit?
Alphamarts.com (alphamarts.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 13% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
my wife ordered an oversized umbrella . There are 12 pieces missing and she has called the phone # on the directions and eventually a recording picks and says the mailbox is full and she has even
Contact my wife . we would only like the 12 pieces that we were short .
No resolution to defect
Defective product the resolution was to send a voucher to use on the site for $80 which was not the request to send a replacement door Not fix the issue which was replace the defective door Also the amount offered would not cover the cost of items on the site All I wanted was a door not them telling me that I did something wrong I wanted to keep the cabinet
Tim WeickUnited States · 1 review · Experienced 2025-05-04 ·
Great Service
Had an issue with a cushion and it was handled quickly and to my satisfaction!
Patio Furniture
We purchased outdoor patio furniture from Home Depot. It came nicely packaged & easy to put together. It did take some time for all 6 pieces. After completion, we noticed 2 minor flaws - one with the fraying on a cushion cover & one with a piece of the rattan. Alphamarts immediately replaced them both. Customer service was great. Now I have a patio with beautiful furniture & a fire pit table.
I had an issue immediately on a 10 x 10…
I had an issue immediately on a 10 x 10 Phi Villa canopy purchased on Amazon. They quickly sent me the part. No hassles! 4 months later I had another problem with a leg bending. Although language was an issue, I thought it was AI myself, they quickly sent a replacement canopy. I have nothing bad to say of the company, but the Phi Villa canopy could be better constructed.
Patio dining set
We purchased a patio dining set to more or less match what we have had for over twenty years, and it arrived faster than expected. Everything was nicely packed, but we had an issue with one of the seats. The weaving material was cut, and the part had been packed and shipped. Alpha Mart was emailed, and we received a response very quickly, except that the response for us to glue the part was not acceptable. We emailed back, and a seat replacement was shipped. The part was received within five business days. The set is well put together and easy to assemble. We would purchase from the outfit again because of the excellent customer service.
Very good customer service
Very good customer service! Love the product
Marlena Jones SulloUnited States · 1 review · Experienced 2025-03-30 ·
The sofas came packaged beautifully…
The sofas came packaged beautifully with the exception of receiving 2 back cushions. I contacted the company and they ordered cushions and gave me shipping and tracking information. They followed up everyday to let me know the status. Customer service was wonderful. I will say it does take time to assemble. But worth the effort.
Ron LanghalsUnited States · 1 review · Experienced 2025-03-22 ·
Missing Umbrella
In March 2025, we purchased a 6-piece patio dining set. The chairs and table arrived within a week, but two weeks later, we had yet to receive the umbrella, which, according to the tracking number, had been sent. I contacted Alphamarts, and within days, the umbrella was delivered. Great customer service. We are quite pleased with the sturdy, comfortable, and attractive patio set.
Phil HarveyUnited States · 1 review · Experienced 2025-04-14 ·
Decent Quality Patio Furniture & Fire Pit
I ordered a patio furniture set that included a propane gas fire pit along with a set of four chairs. The product overall was exactly what we wanted for our backyard patio. The chairs are sturdy but comfortable. The gas fire pit is nicely designed, attractive, and sturdy as well. All of the furniture needed to be assembled but the task was fairly easy and when completed no one could tell that it was an assembled system. However, the gas fire pit burner would not ignite. After contacting customer service they sent me instructions to aid in diagnosing the problem. After completing the diagnostics it was determined the gas regulator was defective, so Alpha Mart sent me a replacement part which was easy to install. The company receives high marks for their responsiveness. My only beef is that it took two weeks from the time the furniture arrived until we had a working fire pit. Alpha Mart should do a better job testing their system before shipping them to customers. Nevertheless, overall we are satisfied.
Marlene MusgraveUnited States · 2 reviews · Experienced 2025-03-25 ·
I ordered a five-piece set and one of…
I ordered a five-piece set and one of the seats was messed up. On March 26, 2025, they said a replacement seat was being sent. I still have not received it or any tracking information and it's April 15, 2025.
We are very happy with our patio…
We are very happy with our patio chairs; so much so that we ordered 2 more. One of the chairs had a broken "foot" but it was quickly mailed to us and easy to insert. Chairs are well made, great color and very comfortable. The whole process was smooth and easy
J. S.Canada · 1 review · Experienced 2025-04-12 ·
10x 20 Ft Heavy Duty Carport
This year the snow smashed the roof of the carport. Alphamarts was very generous to help me out with replacement parts free of charge. I will install some extra support for the roof to avoid from the same problem next year.
Very helpful experience. Customer service representative Ms Yvonne was nice , courteous and helpful.
I bought 6 out door chairs , had some issues. Emailed to Alpha Marts company , Ms. Yvonne took care of my problems and suggested me , I followed her suggestion and problem has solved very easily. My experience is awesome Thank you .
Satisfied customer
We had ordered a patio set. Two of the chairs came with wrong parts. Customer service was very helpful on solving the issue. The send us two replacement chairs without any hassle. Very satisfied with this company and their support. Also the patio set is very good quality and looks amazing on our back patio
Muttee RasoolUnited States · 1 review · Experienced 2025-03-15 ·
All the parts were of high quality
All the parts were of high quality. Although one part was missing, they were quick to help and send the missing part. I would use again!
Hayk GhukasyanUnited States · 1 review · Experienced 2025-03-01 ·
Great service
Initial delivery was missing instructions and hardware for table assembly. After contacting support they sent me the missing hardware and were quick and helpful. Great service experience
My new pop up canopy
My new pop up canopy from Alpha Mart arrived without a couple parts. I contacted the customer service and they responded within 12 hours. Within 5 days day the replacenent parts arrived from China. I am very pleased on response and response time Will buy again
Linda SovacoolUnited States · 2 reviews · Experienced 2025-03-01 ·
Excellent product and service
The kitchen Academy Cookware is not only beautiful, they’re sturdy and the nonstick works fabulously. Scrambled eggs slid out of the pan and the residue wiped right out with a rag. My 8” pan had slight damage. I wrote to Alpha Mart Holdings (Kitchen Academy distributor) with attached pictures and they immediately sent me a replacement. To preserve the interior, I bought felt at Walmart for 32¢ each and cut out circles the size of the inside of each pan. That way they will stack without scratching each other. This is an excellent company I highly recommend buying from them and the Kitchen Academy products.
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