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Is Alphamarts.com legit?
Alphamarts.com (alphamarts.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 13% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
K
Kim in HoustonUnited States · 10 reviews · Experienced 2025-03-02 ·
★★★★★
Excellent Customer Service!
We purchased a 5-piece patio set with sofa (through the parent Phi Villa site). It is a perfect size for our outdoor area, and the cushioned seats are quite comfortable, even for my 6'6" husband. Love the swivel chairs, too! We opted for the beige cushion covers, and they seem very well made and should hold up well outdoors. It is helpful to have two people to assemble the set, and the directions were not too detailed but we figured it out with no problem.
Alphamarts has EXCELLENT customer service. The rattan on the sofa was damaged, and they sent a replacement out quickly and were very prompt with email communication. I highly recommend.
K
KellyUnited States · 1 review · Experienced 2025-03-04 ·
★★★★★
Issue Resolution
We had an issue with a table from a patio set and reached out to the company about our concern. We were provided with an email address so that we could send photos of our concerns.
Within a day, we had a response, and a new table was shipped to us.
The entire process from the time the issue was noticed until a new table arrived was less than a week. We could not ask for better customer service.
Thank you for standing behind your products.
T
ThomasUnited States · 4 reviews · Experienced 2025-02-25 ·
★★★★★
EXCELLENT EXPERIENCE!
EXCELLENT EXPERIENCE!! We had a couple of issues with a piece fitting and the company responded immediately and sent the replacement. The quality of my patio furniture is great and the instructions for assembly were crystal clear. I HIGHLY recommend this company and its outstanding customer service!
Mike McIntireUnited States · 1 review · Experienced 2025-02-27 ·
★★★★★
There liars and when you leave the store they charge you two to four dollars more in you're purchase and they are in main St in Marion Ohio and hire drug heads that rip you off and there employee croo
You're over priced and charged my card several times for more then what ya charging si better check Hannah in main st Marion Ohio cause you're store sucks ass
Reply from Alphamarts.com2025-02-28
Hi Mike, we feel sorry for everything you've been through. However, we believe there are some misunderstandings as we are an online store and do not have any offline brand retail stores in the United States.
Bill HarkinsUnited States · 4 reviews · Experienced 2025-02-17 ·
★★★★★
We love the patio chairs
We love the patio chairs. When we were putting them together, we noticed one of the arms was the wrong size. I emailed them with a picture and they sent the new arm to us within days. Great service after the purchase!!
L
Laura WUnited States · 3 reviews · Experienced 2025-02-21 ·
★★★★★
Patience and Care!
Great customer care! Our box came damaged. After a short email, the team sent us the two items that needed to be replaced. I had a question about assembly and they responded to my email promptly. (Keep in mind the difference in time) The product is good quality and very reasonably priced. I would purchase from the again in the future. Thank you.
G
Guy WaukcinebarUnited States · 2 reviews · Experienced 2025-02-20 ·
★★★★★
Exemplary customer service.
Our patio set was delivered with one incorrect leg (probably from another product). We contacted the customer service line and sent a few pictures to them. They sent the proper leg out very quickly, within one or two days. This was exemplary customer service.
Dillon MorseUnited States · 1 review · Experienced 2025-02-15 ·
★★★★★
Good quality purchase and excellent customer support
I bought some patio furniture at a good price and the quality was excellent. Sturdy and light weight and good construction. Originally it did not come with all the bolts, but I called customer support and they shipped the needed bolts in less than a day. They were courteous and polite and solved my issue quickly. It’s because of that customer service that I’m writing this review (special thanks to Tiffany)
R
RoniUnited States · 2 reviews · Experienced 2025-02-12 ·
★★★★★
Great customer experience
I am so pleased with my patio set. Unfortunately, we had an issue with one of the parts in the original packaging, however, I contacted Alpha Mart and they corrected the issue asap. I am very pleased with the product and the customer service. Tiffany with Alpha Mart stayed in contact with me every step of the way. I highly recommend their products and services.
Frank RigleyUnited States · 1 review · Experienced 2025-01-20 ·
★★★★★
Very pleased with the quality of the…
Very pleased with the quality of the patio furniture that we purchased. We did have one missing part in the package however customer service was outstanding and rushed the part to us. Would use this company again.
gloria heinemannUnited States · 1 review · Experienced 2025-01-11 ·
★★★★★
My inquiry was answered almost…
My inquiry was answered almost immediately and a prompt solution was provided for the problem. I really appreciate all the help I received to solve my problem in a very quick and efficient manner. Thank you!
Victor UmehUnited States · 1 review · Experienced 2024-12-12 ·
★★★★★
Great customer service & great products
Great customer service. They offer quick assistance that's efficient and takes care of your needs. Fireplace is beautiful and a great upgrade to our living room.
P
Peter BonyunUnited States · 3 reviews · Experienced 2024-12-15 ·
★★★★★
Good product, with a little packing oroblem
The patio table and chair set is really quite nice. I would have given it a five star rating except that for two separate chairs two left arms were shipped rather than one left and one right for each. The company quickly replaced the parts and all's well that ends well.
D
DaveUnited States · 1 review · Experienced 2025-01-10 ·
★★★★★
Excellent service.
First of all, the product. I purchased a metal carport from them and it went together well. Good quality. Secondly, customer service. Two pieces arrived damaged and they were very responsive. Parts had to come from overseas, but they were true to their word.
V
Vern PeltzerUnited States · 2 reviews · Experienced 2025-01-08 ·
★★★★★
Virtually impossible to discuss…
Virtually impossible to discuss anything with the people who answer the phones as they have zero idea about the product they are representing. Recieving parts that were missing was orignally met with accuastions of not knowing what we were talikng about, countless emails and discussions the Home Depot did little to resolve the issued, Would I ever install another one NO
Renee SquiresUnited States · 1 review · Experienced 2024-12-31 ·
★★★★★
I contacted them about a broken piece…
I contacted them about a broken piece and they took care of my problem immediately. Very kind and easy to work with.
I
Iveth OrozcoUnited States · 1 review · Experienced 2025-01-07 ·
★★★★★
Excellent customer service experience
Received 2 replacement chairs upon contacting customer service team for defective issues. The process was smooth, fast and the customer service person provided a great service in assisting with the issue.
John DekarskeUnited States · 1 review · Experienced 2025-01-03 ·
★★★★★
Great customer service
I had a couple of issues with the product upon receipt such as the wood being split and missing a washer. I contacted the manufacturer who promptly sent new products. They were polite and easy to work with.
L
LLLUnited States · 2 reviews · Experienced 2024-11-18 ·
★★★★★
Purchased a propane grill Nov…
Purchased a propane grill Nov 18th..received in a timely manner. Assembly wasn't as bad as I thought... was able to do it in appx an hour. Grill works great !! Customer service department is amazing!! Above and beyond professional..courteous and knowledgeable!! A+++
Tiffany PerezUnited States · 1 review · Experienced 2024-12-27 ·
★★★★★
Great product and easy to put together
Great product and easy to put together. Needed assistance with customer service and they were very quick to provide assistance. Very happy with my purchase and service.
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