Honored my warranty
They honored my warranty and my car is being repaired
About Alpha Warranty Services
Data updated- Website
- alphawarranty.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 97% (36/37)
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About this business
Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.
Written by the business, not verified by us.Is Alpha Warranty Services legit?
Alpha Warranty Services (alphawarranty.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers mention that filing claims is typically straightforward and the dealership coordinates smoothly with the provider to fix vehicle problems. Many people deeply appreciate the quick approvals and helpful customer service representatives that assist them in getting back on the road without unnecessary delays. Some reviewers were not happy with denied claims, stating that certain major mechanical issues or part replacements were unexpectedly excluded under the fine print of their contracts. Others reported slow responses, long waiting times, and communication difficulties when trying to get critical repairs approved by the company.
Auto-generated from all reviews of this business. For reference only.What people say
It took almost a year to get it fixed
It took almost a year to get it fixed, but it was done. The dealer did not recognize it at first.
There was much deception in the sales…
There was much deception in the sales pitch. I was supposed to have a 100.00 deductible and ended up paying 530.00 of a needed repair. The only reason I purchased this warranty is because I am on a fixed income and could not afford to pay repairs.
Warranty service was excellent
The service center i took it to has been a horrible experience but alpha has answered all my questions throughout the process and has kept me updated with awesome service.
Great warranty my truck was down and…
Great warranty my truck was down and they covered most of the price I’m so happy and glad I have this warranty I only make so much at my job so they definitely helped me out and I appreciate them thank you alpha
fast responses and service
fast responses and service. i had lost one of my key-fobs and needed a replacement.
Fixed it right away,was very polite
They were quick and thorough
We had an issue with the coolant…
We had an issue with the coolant control valve on my wife's car. What sounded like an $800+ job is being covered by Alpha Warranty Services, and we're only paying our $100 deductible. Definitely worth the money!
Great customer service
Very easy to deal with and got the approval going in a very timely manner.
The call to setup the claim went seamless
The call to setup the claim went seamless and the representative was very friendly and curtiuos.
I have had Alpha for 3 years and…
I have had Alpha for 3 years and Everytime I had an issue with my vehicle and it was covered Alpha was there!! Quick and fast approval and back on the road in no time! Thank you Alpha warranty company!!!
Thank you for the great experience
Thank you for the great experience, things went quickly with no issues!
Happy customers
Our first time using our warranty and we are grateful they work with us.
Fast and professional
No hassle, fair claim handling
No hassle, no jumping through hoops, the dealer contacted you, you processed the claim in a very reasonable time, having been a garage owner for many years, I have dealt with warranty companies on several occasions, it always took days to get a response, and usually they wanted you to work for nothing, you, on the other hand, where quick to respond, and very fair with your estimate,
Honestly
Honestly, at first I was worried about my claim being approved, but now that I know it has been approved for sure, I am so grateful to have sided with Alpha. Hopefully the shop does the same with their quality of work. I will definitely be recommending Alpha Warranty to my friends and family. Thank you.
This company is a SCAM
This company is a SCAM. They are THEIVES! Do NOT believe the good reviews. Do NOT buy a warranty with them. We bought a used car in February 2025 and decided to add a warranty in case we needed repairs soon, worse decision ever. This car even made it extremely difficult for the mechanic! In October 2025, we had to make immediate repairs because our car was getting worse by the day. We were told we could submit a claim for reimbursement. Fine, it's our only car and we needed it fixed. We got our claim approved in November for $2316.26. Sounds pretty great.... too bad they have zero follow through. When they found out they would be sending a check to us and not the mechanic they had us full out different paperwork. Suddenly we were told the amount could change. Why would it make a difference of what is covered when the payment goes to the consumer instead of the mechanic? We had to submit this paperwork twice because they somehow didn't receive it? Do you costumer service representative a know that email have timestamp when they are received and ready and that information is stored in your server? Come January 2026, we finally get approved for $1572.26 but they would waive the deductible because of how long this process was taking. How kind and generous of you! We get the check in January. You would think that would be the end of it right? Nope, not even close. We tried four different places to deposit or cash the check, no one would accept it! The account number was too faint. Pretty convenient. We call costumer service letting them know what has happened and that they need to issue a new check. Probably the only helpful person who works there, actually called us back and left a voicemail saying they issued another check and gave us a check number (this is an important fact to remember). Two weeks later nothing... and I know what is coming in our mail thanks to the lovely US Postal Service. So we call again. Now we have to wait 30 days before they issue another check. At this point, we were like fine what is another 30 days at this point. I mean who needs an extra $1500 in this economy? We call a week ago and spoke to another customer service representative, who said they would issue another check. We waited a week before calling a just check on things. We are now being told that the checked was deposited and money was taken from their account. And get this, the date they gave us was before the voicemail (I told you it was important). We will be filing a complaint with the Utah Division of Consumer Protection. We will be possibly filing a police report for possible theft and identity theft because we weren't able to cash that check. We will be going to small claims court if this matter isn't resolved in a week. We have all of the emails my husband has sent to your company, we have his call logs, we have that voicemail from Danielle, we have our contract, and we have the lovely notes from your customer service representatives with the dates and their names.
Reply from Alpha Warranty Services2026-03-25
Hi Catye, Thank you for sharing your concerns. We'd like to review this further and assist you. Please reach out to us at [email protected] or call 800-662-5519 so we can look into this together. Sincerely, Alpha Warranty Services
Warranty services are horrible
Warranty services are horrible. Buyer beware. They don’t cover major repairs. Had 4wd actuator go out on pickup. All they say is it isn’t spacificly worded in the coverage. I can’ believe they have a BBB rating with the BBB. Think twice before doing business with this company. It will cost you more.
Reply from Alpha Warranty Services2026-03-24
Todd, We're sorry to hear about your experience. Our goal is always to provide clear coverage and fair support. We haven’t been able to locate a matching contract or claim based on the information in your review. To help us understand what happened and verify the details of your coverage, could you please reach out to our team at 800-662-5519 with your contract or claim number? Once we have that information, we can review your file, clarify details, and make sure you receive an accurate resolution. Thank you for bringing this to our attention. -Alpha Warranty Services
They have taken care of any issues I…
They have taken care of any issues I have had. My only wish was when the salesman that sold me the warranty didn't let me know it was for mechanical only. Other then that it has been a good company to work with. Thanks C. WILEY
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