Visit Amica.com Our companyWith over 115 years of expertise, Amica is the oldest mutual insurer of automobiles in the U.S. Other coverage includes: Auto Insurance Home Insurance Condo Insurance Renters Insurance Flood Insurance Marine Insurance Motorcycle Insurance Umbrella Insurance Pet Insurance Small Business Insurance Life Insurance Retirement InsuranceBuilt on trustWe listen carefully and provide recommendations based on your unique situation. Award-winning customer serviceChoose from our suite of self-service tools on Amica. com, our mobile app or speak with a knowledgeable representative - we'll always be there for you. Over a century of financial stabilityAs a mutual company, we make long-term decisions with policyholders in mind.Lasting relationshipsOne in three Amica customers has been with us for over 20 years. Your satisfaction is the greatest measure of success.Worry-free claims serviceReporting a claim is simplified through our Claim Center: Track your claim, upload documents and much more. Giving is in our natureWe support local communities to promote positive well-being, resiliency and financial security.
Written by the business, not verified by us.Amica Insurance (amica.com) has a 4.7 out of 5 rating on OK.one, based on 126 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely helpful staff and responsive customer service agents who handle everyday questions and property damage claims with remarkable professionalism. Long-term policyholders deeply appreciate the clear communication, competitive rates, and overall smooth, efficient process when managing their home and auto insurance coverages. People frequently note receiving fair compensation and great overall coverage without experiencing major administrative headaches. However, some customers also noted persistent frustrations regarding rising insurance costs and unexpected premium increases over time. A few people mentioned occasional difficulties with claim handling timelines, communication delays, or unhelpful support from certain representatives.
Auto-generated from all reviews of this business. For reference only.Amica's customer service is excellent. The agents are well informed and always seek to find the right answers to even complicated questions. I've been a happy customer for many years.
Lusia, your loyalty means so much to us! We're delighted to hear our team has been able to provide the knowledgeable support you've come to expect, even when the questions are more complex. Thank you for being a valued Amica customer!
Only had one claim. It was paid very quickly!
We're pleased to hear your claim was handled quickly, Kathleen! Making the claims process as smooth as possible is important to us. Thank you for sharing your experience!
Very easy to work with. I appreciate the professional.
Michael, we're happy to know you've found our team easy to work with! We appreciate your kind words about our professionalism and thank you for your feedback.
A call to AMCA is like talking to a friend. Your personnel are not just capable..they are concerned.
What a wonderful compliment, Armand! Knowing our team made you feel like you were talking with a friend means a great deal to us. Thank you for recognizing the care and commitment of our associates!
I like amica, however I think they’re expensive compared to other auto insurance options.
Thank you for sharing your feedback, Joan. We're glad to hear you've had a positive experience with Amica, though we understand your concerns about the cost of coverage. We appreciate you taking the time to share your perspective, and a member of our team will be reaching out to discuss your experience.
Great Company. Associates are always so professional and helpful. Worked with this company for over 21 years. Any claim I've ever had, was handled promptly and smoothly. They try to make the process easy for their clients. Their rates may be a little higher than other companies, but I wouldn't trade them. They are so worth it.
Over 21 years of trust means a great deal to us, Yanick! We're honored to hear that our team has made your claims experiences smooth and stress-free. Thank you for your loyalty and for being part of the Amica family!
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