The 5 stars says it all
Reply from Amica Insurance2026-07-15
We truly appreciate the five-star review, John and Mary! Thank you for your support and for choosing Amica.
About Amica Insurance
Data updated- Website
- amica.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 126 reviews
- Replies to negative
- 100% (7/7)
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About this business
Visit Amica.com Our companyWith over 115 years of expertise, Amica is the oldest mutual insurer of automobiles in the U.S. Other coverage includes: Auto Insurance Home Insurance Condo Insurance Renters Insurance Flood Insurance Marine Insurance Motorcycle Insurance Umbrella Insurance Pet Insurance Small Business Insurance Life Insurance Retirement InsuranceBuilt on trustWe listen carefully and provide recommendations based on your unique situation. Award-winning customer serviceChoose from our suite of self-service tools on Amica. com, our mobile app or speak with a knowledgeable representative - we'll always be there for you. Over a century of financial stabilityAs a mutual company, we make long-term decisions with policyholders in mind.Lasting relationshipsOne in three Amica customers has been with us for over 20 years. Your satisfaction is the greatest measure of success.Worry-free claims serviceReporting a claim is simplified through our Claim Center: Track your claim, upload documents and much more. Giving is in our natureWe support local communities to promote positive well-being, resiliency and financial security.
Written by the business, not verified by us.Is Amica Insurance legit?
Amica Insurance (amica.com) has a 4.7 out of 5 rating on OK.one, based on 126 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely helpful staff and responsive customer service agents who handle everyday questions and property damage claims with remarkable professionalism. Long-term policyholders deeply appreciate the clear communication, competitive rates, and overall smooth, efficient process when managing their home and auto insurance coverages. People frequently note receiving fair compensation and great overall coverage without experiencing major administrative headaches. However, some customers also noted persistent frustrations regarding rising insurance costs and unexpected premium increases over time. A few people mentioned occasional difficulties with claim handling timelines, communication delays, or unhelpful support from certain representatives.
Auto-generated from all reviews of this business. For reference only.What people say
1 I am happy with Amica although I…
1 I am happy with Amica although I prefer paying annually. I have had no reason to submit a claim
Reply from Amica Insurance2026-07-15
Hi Donald! We're happy to hear you've had a positive experience with Amica! We appreciate your feedback and five-star review.
Give better rates
Give better rates. Make sure your reps do there job as they didn't with me
Reply from Amica Insurance2026-07-15
We don’t like to hear this, Maureen, and would appreciate the opportunity to discuss your experience with you. We’ve passed your review along and will have a member of our team reach out to you directly. Thank you.
Very responsive when a a claim made.
Reply from Amica Insurance2026-07-15
We're glad to hear this, Nancy! Thanks so much for sharing your experience on Trustpilot.
Very responsive and quick at getting my…
Very responsive and quick at getting my claim settled thank you so much
Reply from Amica Insurance2026-07-15
We're delighted to hear this, Mike! Thank you so much for sharing your Amica experience with us on Trustpilot and leaving this five-star review.
Excellent customer service
Excellent customer service. Although I have only made a few insurance claims during the more than 15 years I have been with Amica, each one was handled professionally, efficiently, and with genuine support from knowledgeable representatives. Every step of the process was straightforward, and I always felt I was speaking with someone who was focused on helping rather than simply processing a claim.
Reply from Amica Insurance2026-07-15
Alan, thank you for trusting Amica for more than 15 years! We're pleased to hear your claims experiences have been handled with professionalism, efficiency and genuine care. Your thoughtful feedback means a great deal to our team!
your rates are reasonable
your rates are reasonable, and customer service is easy to contact and helpful.
Reply from Amica Insurance2026-07-15
Alan, we're glad to hear you've found our rates competitive and our team easy to reach when you need assistance. Thanks for taking the time to share your experience with Amica!
Best insurance compan
Best insurance company I have dealt with.
Reply from Amica Insurance2026-07-15
Thank you so much, Kurt, for this great five-star review! We're glad to hear you've been satisfied with your insurance.
Good customer service..
Reply from Amica Insurance2026-07-15
We're delighted to hear this! Thanks so much for trusting us with your insurance needs and for your support.
First you get a live person and the…
First you get a live person and the company has always been there for me. Thank you!!
Reply from Amica Insurance2026-07-15
Kathleen, we're so glad to hear our team has been there for you when you've needed us! Thanks for sharing your experience and for your trust in Amica.
Fast & Friendly Service
Fast, friendly service!
Reply from Amica Insurance2026-07-16
Thanks so much for the five-star review, Kevin and Paula! Our employees strive for a fast and friendly customer service, so this means a lot to us.
Good Customer Service
Good Customer Service, great rates ,good budget system. Affordable prices and plans glad I choose this company thanks for being the best Insurance..
Reply from Amica Insurance2026-07-15
Jacquelyn, we're thrilled to hear you've been happy with our service, rates, and payment options! Thank you for your kind words and for choosing Amica, as we're grateful for your trust!
Excellent Service
So far I have not had occasion to file a claim and I have had home and auto insurance with Amica for quite a few years now. I receive my bill and information annually and also receive quite a few discounts. I am very satisfied with the treatment I receive overall.
Reply from Amica Insurance2026-07-14
Ann, we're grateful you've trusted Amica with your home and auto insurance over the years! It's great to hear you've been pleased with your experience, your discounts and the service you've received. Thank you for your continued confidence in Amica!
Very good
Very good service
Reply from Amica Insurance2026-07-15
Terry, we're happy to hear you've had a great experience with our service! Thanks for taking the time to share your feedback.
good customer service
Reply from Amica Insurance2026-07-15
Providing great customer service is what we strive for every day! We appreciate your kind words and your trust in Amica.
Amica has always been there when needed
Amica has always been quick to help on all fronts and has the best interests of our family. Their people are very good, knowledgeable, engaging and move quickly on resolving issues or claims. We’ve been Amica clients for over 40 years and have been consistently impressed with their people, their coverages and their client focus.
Reply from Amica Insurance2026-07-14
Scott, more than 40 years of trust is an incredible compliment! We're honored to have been there for your family over the years and are delighted to hear our team has consistently provided the knowledgeable, responsive service you deserve. Thank you for your continued confidence in Amica!
Good communications
Good communications, timely responses. Thank
Reply from Amica Insurance2026-07-14
Timely communication is something our team works hard to provide, Bernard! We appreciate your kind words and are grateful you took the time to share your experience.
I have not had any recent contact with…
I have not had any recent contact with Amica so I don’t know why I am getting this survey.
Reply from Amica Insurance2026-07-15
Thanks for the five-star review, Wendy! We appreciate your support.
Great service
Great service. Great people
Reply from Amica Insurance2026-07-15
Elizabeth, your kind words mean so much to us! We're delighted to hear you've had great service and positive experiences with our team. Thanks for choosing Amica!
Customer service!
Reply from Amica Insurance2026-07-14
Providing excellent customer service is what we strive for every day, Julie! Thanks for sharing your kind words and for choosing Amica.
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