Visit Amica.com Our companyWith over 115 years of expertise, Amica is the oldest mutual insurer of automobiles in the U.S. Other coverage includes: Auto Insurance Home Insurance Condo Insurance Renters Insurance Flood Insurance Marine Insurance Motorcycle Insurance Umbrella Insurance Pet Insurance Small Business Insurance Life Insurance Retirement InsuranceBuilt on trustWe listen carefully and provide recommendations based on your unique situation. Award-winning customer serviceChoose from our suite of self-service tools on Amica. com, our mobile app or speak with a knowledgeable representative - we'll always be there for you. Over a century of financial stabilityAs a mutual company, we make long-term decisions with policyholders in mind.Lasting relationshipsOne in three Amica customers has been with us for over 20 years. Your satisfaction is the greatest measure of success.Worry-free claims serviceReporting a claim is simplified through our Claim Center: Track your claim, upload documents and much more. Giving is in our natureWe support local communities to promote positive well-being, resiliency and financial security.
Written by the business, not verified by us.
Is Amica Insurance legit?
Amica Insurance (amica.com) has a 4.7 out of 5 rating on OK.one, based on 126 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely helpful staff and responsive customer service agents who handle everyday questions and property damage claims with remarkable professionalism. Long-term policyholders deeply appreciate the clear communication, competitive rates, and overall smooth, efficient process when managing their home and auto insurance coverages. People frequently note receiving fair compensation and great overall coverage without experiencing major administrative headaches.
However, some customers also noted persistent frustrations regarding rising insurance costs and unexpected premium increases over time. A few people mentioned occasional difficulties with claim handling timelines, communication delays, or unhelpful support from certain representatives.
Auto-generated from all reviews of this business. For reference only.
top notch customer service in the wake of an auto accident in florida, which resulted in 6-week old lexus being totaled (by old lady who ran a stop sign) ... between calls, texts and emails, we were kept up to date and the process was very time efficient ...have always had nothing but A-plus service from AMICA ...
Reply from Amica Insurance2026-07-29
Peter, we're sorry to hear about the damage to your car, but we're pleased our team could help make the claims process as smooth as possible. Thank you for your thoughtful review and for your continued trust in Amica!
My son had an accident where he was hit from behind by an Amica insured driver. I’ve been trying to get the claim taking care of and the Claim Representative has never answered one call from me. I spoke with a few other reps and always get different answers and they are never right. One rep finally helped me and said an adjuster would come out (I was told I wouldn’t need an adjuster!) with in a day or two. The adjuster never even called me. This is a strait forward accident. This shouldn’t be so hard. The only good thing that came from all this is I now know to NEVER use Amica for any of my needs. I can’t trust their claims at all!!!! I know my son needs a rental car but I cannot trust that they will really pay for it and I don’t want to be stuck with that bill! I will be telling everyone I know how horrible this process has been. I’m just happy he wasn’t hurt I can’t even imagine how hard that would be! He has minor damage 2-3k worth. Get your crap together Amica.
Reply from Amica Insurance2026-07-28
We’re sorry to hear you feel this way, Niki, and would appreciate the opportunity to discuss this experience with you. Please email us at [email protected] with your contact information and claim number, and we’ll have someone reach out. Thank you.
AMICA has covered all of my properties, etc. for over 40 years. I have had some claims over all these years and all of them were handled as well as can be expected. Their rates are fair, given the value provided and keep in mind that as a mutual company, policy holders receive dividends on their policies at the end of each year. I am a big fan of AMICA - very reputable and high on the integrity scales
Reply from Amica Insurance2026-07-27
More than 40 years of trust is an incredible compliment, John! We're honored to have protected your home and other insurance needs over the years and are grateful for your kind words about our claims service, value and integrity. Thank you for your continued confidence in Amica!
Because I had 2 glass claims and 1 prior accident not my fault, they will not provide insurance! Quite a racket they have going :-(
Reply from Amica Insurance2026-07-24
We’re sorry we weren’t able to meet your needs at this time, James. Many factors are considered when reviewing applications for coverage. If you would like to discuss your application in more detail, please call us at 800-242-6422. Thank you.
I have Amica insurance for home and auto for decades. Their customer service has always been excellent. Over the years I have placed both homeowner and auto claims. My latest claim involve
Reply from Amica Insurance2026-07-22
Decades of trust mean so much to us, Margaret! We're honored to have been there for your home and auto insurance needs over the years, and we're grateful for your kind words about our customer service. Thank you for being such a loyal Amica customer!
Providing great customer service is what our team strives for every day, Rita! We appreciate your kind words and are grateful you took the time to share your experience.
All the renewals processed smoothly this year. I have not needed to call upon Amica since joining this insurance company so I'm hopeful that they will take good care of me if, and when, I need them. I like knowing Amica is a local company, and I have friends who worked for the company before they retired. Their confidence in the company gave me confidence to convert to Amica.
Reply from Amica Insurance2026-07-23
Hearing this makes our day, Anna! Thank you so much for the five-star review and for sharing your experience on Trustpilot.
So far, every interaction I have had with Customer Service Agents have been outstanding. When I had an accident where the findings were not in my favor (no one was injured) they did not belittle me or make me feel ashamed. They stuck to the facts and walked me through the process respectfully.
Reply from Amica Insurance2026-07-23
Your thoughtful review means so much to us, Victoria. Treating our customers with respect and guiding them through the claims process with care is something we take great pride in. Thank you for trusting Amica and for sharing your experience!
Their response to questions, insurance needs and flexible payments has always been top shelf. Their staff has been personable, professional, and attentive to us, not feeling as if only a customer but more of a friend.
Reply from Amica Insurance2026-07-23
Knowing our team made you feel like more than just a customer is an incredible compliment, Charles and Diane! Thank you for recognizing the personal, attentive service you've received over the years. We truly appreciate your trust!
Liberty Mutual
Statefarm
Progressive
American Family Insurance
USAA
Erie Insurance
Allstate
GEICO