33 years -no problems
Reply from Amica Insurance2026-07-30
Wow, Carl! Thanks for trusting us with your insurance needs for the past 33 years! We really appreciate your support over the years and this five-star review.
About Amica Insurance
Data updated- Website
- amica.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 126 reviews
- Replies to negative
- 100% (7/7)
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About this business
Visit Amica.com Our companyWith over 115 years of expertise, Amica is the oldest mutual insurer of automobiles in the U.S. Other coverage includes: Auto Insurance Home Insurance Condo Insurance Renters Insurance Flood Insurance Marine Insurance Motorcycle Insurance Umbrella Insurance Pet Insurance Small Business Insurance Life Insurance Retirement InsuranceBuilt on trustWe listen carefully and provide recommendations based on your unique situation. Award-winning customer serviceChoose from our suite of self-service tools on Amica. com, our mobile app or speak with a knowledgeable representative - we'll always be there for you. Over a century of financial stabilityAs a mutual company, we make long-term decisions with policyholders in mind.Lasting relationshipsOne in three Amica customers has been with us for over 20 years. Your satisfaction is the greatest measure of success.Worry-free claims serviceReporting a claim is simplified through our Claim Center: Track your claim, upload documents and much more. Giving is in our natureWe support local communities to promote positive well-being, resiliency and financial security.
Written by the business, not verified by us.Is Amica Insurance legit?
Amica Insurance (amica.com) has a 4.7 out of 5 rating on OK.one, based on 126 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely helpful staff and responsive customer service agents who handle everyday questions and property damage claims with remarkable professionalism. Long-term policyholders deeply appreciate the clear communication, competitive rates, and overall smooth, efficient process when managing their home and auto insurance coverages. People frequently note receiving fair compensation and great overall coverage without experiencing major administrative headaches. However, some customers also noted persistent frustrations regarding rising insurance costs and unexpected premium increases over time. A few people mentioned occasional difficulties with claim handling timelines, communication delays, or unhelpful support from certain representatives.
Auto-generated from all reviews of this business. For reference only.What people say
Very convenient to make payments.
Reply from Amica Insurance2026-07-31
We're pleased to hear you find our billing easy, Ed! Thanks for the five-star review.
The best insurance company, quick and efficient
I've been an Amica customer for many years and the service has always been outstanding. I recently had water damage to my house and their reply was quick and efficient. The check for repairs arrived in a timely manner. When talking to people about the damage, their first response was to be negative about insurance companies. My response was that Amica was the least of my worries.
Reply from Amica Insurance2026-07-30
Thank you so much, Cheryl, for sharing your feedback with us on Trustpilot! We're glad to hear that you've been happy with our customer service, as it's a top priority for us.
consistent quality service
Reply from Amica Insurance2026-07-29
Consistently providing quality service is what we strive for every day, Joanne! Thank you for taking the time to share your experience and for choosing Amica.
I give it five stars
I give it five stars. It was easy and not a lot office.
Reply from Amica Insurance2026-07-29
Thanks for the five-star review, Maureen! We appreciate your support.
AMICA, great customer service
AMICA, always excellent customer service. I have been a customer of home and auto insurance for 40 years.
Reply from Amica Insurance2026-07-29
Wow, Kimber! Thank you for your continued trust for the past 40 years and for the compliment to our team. We truly appreciate your support!
Friendly
Friendly, efficient and helpful service that answered my questions with helpful information.
Reply from Amica Insurance2026-07-29
Steven, we're glad our team was able to answer your questions with friendly, efficient and helpful service. Thanks for sharing this compliment.
They have always been polite and…
They have always been polite and professional. And their prices are reasonable.
Reply from Amica Insurance2026-07-30
That's wonderful for us to hear, Jonathan! Thanks so much for sharing this with us on Trustpilot.
My Monthly Payments Are Too…
My Monthly Payments Are Too High.........
Reply from Amica Insurance2026-07-29
Hi Lawrence. We’d welcome the opportunity to review your account for potential savings and discuss those options with you. We’ve passed your review along and will have someone reach out to you. Thank you.
Your higher price for someone who's…
Your higher price for someone who's been with you for 20 years
Reply from Amica Insurance2026-07-28
Hi Donald. We’d appreciate the opportunity to review your account for potential savings and discuss those options with you. We’ve passed your review along and will have a representative contact you directly. Thank you.
Paul knew exactly what I wanted and got…
Paul knew exactly what I wanted and got all the paper work done quickly and confidently.
Reply from Amica Insurance2026-07-28
Henry, we're so pleased to hear Paul provided the knowledgeable and efficient service you were looking for! Thanks for choosing Amica!
Always get quick accurate quotes and…
Always get quick accurate quotes and helpful advice. I have never made a claim so I couldn’t say 5 stars.
Reply from Amica Insurance2026-07-28
Gregory, we appreciate you taking the time to share your experience. It's great to hear you've consistently received quick quotes and helpful advice from our team. Thank you.
I have had nothing but positive…
I have had nothing but positive experiences with you guys and I think I’ve been with you for 30 years. Keep it up.
Reply from Amica Insurance2026-07-28
Thirty years of trust is an incredible compliment! We're honored to have been your insurance provider for so long and are thrilled to hear you've had such positive experiences. Thanks for your continued confidence in Amica!
Same insurance coverage as our old…
Same insurance coverage as our old company, but much less expensive. Hopefully they will be as reliable as the old company if we have a problem and need to use insurance.
Reply from Amica Insurance2026-07-28
Welcome to Amica, Barb! Thank you so much for sharing your thoughtful feedback with us. We really appreciate the five-star review.
Easy to use website.
Easy to use website. Premiums are better than average. Phone communications are excellent ( haven't needed them in a while).
Reply from Amica Insurance2026-07-29
Making it easy to manage your insurance is important to us, Robert. We're glad you've had positive experiences with our website and our team whenever you've needed assistance. Thanks for sharing your feedback.
We have been blessed to be working with…
We have been blessed to be working with Amica Insurance for approximately 4 decades. Without exception our interactions with the wonderful professionals at Amica could not have been more positive .
Reply from Amica Insurance2026-07-29
Four decades of loyalty is an incredible compliment, Ronald! We're honored to have earned your trust over the years and are grateful for your kind words about our team. Thank you for the five-star review!
Flexible about choice of body shops
When none of the recommended body shops were near me, Amica allowed me to choose a trusted provider in Milford, Detail Auto Body. My car was made to look beautiful again!
Reply from Amica Insurance2026-07-29
Nancy, we're delighted we could help you find a repair solution that worked for you! It's wonderful to hear you were pleased with the outcome and that your car looks beautiful again. Thanks for sharing your experience!
We have been a customer for over forty…
We have been a customer for over forty years and they have exceeded expectations every time we have needed them
Reply from Amica Insurance2026-07-28
More than 40 years of loyalty is something we're incredibly grateful for! Thank you for trusting Amica over the years. Knowing we've exceeded your expectations means the world to us!
Good experience with Amica
Overall, Amica has been very responsive over the many years we've been insured by them. They are responsive: easy to get in touch with and informative. The few times we had to make a claim it was handled quickly.
Reply from Amica Insurance2026-07-28
Years of trust mean so much to us! We're delighted to hear our team has been responsive, easy to reach, and there for you when you've needed us most. Thank you for sharing your experience and for choosing Amica!
AMICA has always been a 5 star company
AMICA has always been a 5 star company. I’ve been with them since I was 16 under my parents insurance. My only concern is with the advertising they’re doing they will insure people that are not of AMICA quality.
Reply from Amica Insurance2026-07-28
Angela, thank you for being part of the Amica family since you were 16! We truly appreciate your loyalty and your thoughtful feedback. It's wonderful to hear we've continued to earn your trust over the years.
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