Apollo

Tom HollingsworthUnited Kingdom · 32 reviews · Experienced 2026-07-23 · Posted 2026-07-30

Excellent response to issues when…

Excellent response to issues when learning the ropes - Bee and Sara were very very helpful

for contact finding and lead generation…

for contact finding and lead generation good application as compare to others

It was bad the app is bad wont let you…

It was bad the app is bad wont let you send emails with out flaging you one of the worse apps i have ever use would of thought it would be easy and smooth well think again if you dont want your business moving forward then this is for just not for me its been not letting me send emails for 5 days and will send bad emails all at once so i am just going to use my owe engine i built to do the samething but better and i save token with my engine.

Paid for Leads, Got Limitations and Upselling Instead

What went wrong? Almost everything that should have been explained before I paid for the platform. I started with Apollo.io’s free plan and then upgraded to a monthly subscription. No one informed me that unused credits would not roll over. No one clearly explained the geographic or search limitations of my package. I had to contact customer service myself just to understand what I had purchased. I am a recruiter based in Alberta. My searches produced approximately 19 leads across Alberta and British Columbia and only about 120 across all of Western Canada. Even those searches were unreliable, and not one of the results developed into a successful lead. I was also unable to properly search the U.S. market because of restrictions attached to my package—restrictions that should have been clearly disclosed before I upgraded. In the end, I created a more effective lead-generation process using ChatGPT. That produced better research, stronger targeting and more useful prospects than the dedicated lead-generation platform I was paying for. Where was the onboarding? Where was the explanation of what each package could realistically provide? Why did no one ask about my target markets or business needs before recommending a paid plan? Why were important limitations only explained after I contacted customer service? The response from Apollo.io’s AI and support team was repeatedly that I needed to upgrade again. That is not meaningful customer support. It feels like every problem with the platform is answered with another request for more money. How can Apollo.io improve? Be transparent before customers subscribe. Clearly explain credit-expiration policies, geographic restrictions, search limitations and realistic lead availability. Provide proper onboarding, assign someone to understand the customer’s goals and improve the reliability of the search results. Most importantly, offer actual solutions instead of treating every customer-service question as another upselling opportunity. Apollo.io may work for businesses purchasing its more expensive packages, but my experience was defined by unreliable searches, no successful leads, unclear subscription terms, poor communication and constant pressure to upgrade.

Alex did a fantastic job…

Alex did a fantastic job of sticking with and ultimately solving a complex issue. He kept me updated as the team worked, and had a great attitude through the process.

Great software

Great software, lead scraping, email sequencing... Not happy about the billing. When I want to purchase more credits, or add an additional product its very misleading the way they price it. Dont get caught up in this entanglement. Customer support is also expertly trained to handle any billing inquiry in the benefit of Apollo. They dont put there customer first.

No human support was available

No human support was available Structured options provided by AI chatbot was not usefule

Doug AckerUnited States · 1 review · Experienced 2026-07-28 · Posted 2026-07-28

It's an overpriced POS

Just bought it for prospecting. It's slow. It's clunky. It's data is inaccurate. The only thing that works seamlessly is the annoying advertisements to upgrade. They reek of desperation. Tech support is bad. Errors throw with no explanation. Customer support is impossible to reach. I have no idea why this platform was highly recommended. I'm not experiencing it.

Thanks so much

Thanks so much, customer communications and customer service were great!

Overall

Overall, Apollo.io enhances productivity and growth for businesses aiming to improve their sales and marketing processes.

Its Accurancy

Its accuracy

Nice for searching wider leads

Nice for searching wider leads, but it's quite hard to find the e-mail

Thomas WoodwardUnited States · 1 review · Experienced 2026-06-20 · Posted 2026-07-23

Was trying to earn some extra cash

Was trying to earn some extra cash. Had an ultra level account, earned $150 one day and tried to cash out went to pending. In the next three days cashed out $100 and $100 again. Both went to pending. Now with $350 pending Thought, I'd wait to cash out and earned just over $450 on the dashboard in the meantime. After 7days of waiting the 1-3 day processing period and doing 100 tasks each day, the entire platform disappeared. Total Scam! Burned up 20 minutes aday, with no options but to write a review here.

Very helpful!!!!!

Perfect for Lead Gen & Starting Company

Even I only have the free plan it really helps to a starting agency like mine to find leads.. Once I got my agency bigger i'll surely get the paid plan, for sure! 😊 I so love this tool.

Good to see your customer service is as…

Good to see your customer service is as good as your product

Great tool great onboarding service and…

Great tool great onboarding service and tons of advice and reference materials covering all different learning styles.

Fast and functional

I have really enjoyed the multiple and integrated functions that make my work efficent!

Ah I love how seamlessly I can find…

Ah I love how seamlessly I can find contacts and people. Only thing you guys should do under companies show the employees too then no one would actually even need LinkedIn ngl.

Access Denied. and unnecessary blacklisting of IP without giving time for clarification

Access Denied. In order to protect the platform and our customers' data, Apollo has certain security measures in place to prevent behaviors that go against our Terms of Service. Our system shows that there have been multiple accounts created under the same IP, and this is considered a violation of our Terms of Service. In this case, this is a permanent block, which means that you will not be able to use Apollo moving forward. HTTP Request ID: -7262249711122141102 Please I am the person handling this Platform and we in India use Internet from a provider and this place is a office and we are four to five people working with different work at the same time, Note Apollo is used only by me, and trying to get a feel of this product before subscription. But todays's day is just wasted Regards Madhuri