Lusha helps go-to-market teams build stronger pipelines with verified contact data and smart prospecting automation. Trusted by 2.6M+ professionals worldwide, our GDPR-compliant platform pairs real-time data accuracy with AI tools that cut out the manual work—so you can focus on closing deals.What We Deliver:Lusha replaces manual list-building with AI prospect playlists that continuously discover and qualify new leads based on your ideal customer profile. Get access to 95%+ accurate contact data and rich company insights to spark meaningful conversations and grow your pipeline.Why Teams Choose Lusha:Real-time data accuracy validationAI-powered lead discoverySeamless CRM syncGDPR-compliant global coverage
Written by the business, not verified by us.
Is Lusha legit?
Lusha (lusha.com) has a 1.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently report receiving a high volume of unwanted, unsolicited calls and messages, raising concerns about the handling of personal contact details. People also noted that trying to opt out or remove personal information from the platform is nearly impossible, as removal forms constantly fail and links do not work.
However, some customers also noted that customer support completely ignores inquiries, leaving paying users entirely without any assistance or answers. Reviewers additionally complained that all attempts to reach out to the organization for help regarding their accounts go completely unanswered and unresolved.
Auto-generated from all reviews of this business. For reference only.
Unresponsive Customer Support & Unauthorized Auto-Renewal Charge
I am deeply disappointed with Lusha’s billing practices and customer service.
On July 21, 2026, my personal credit card was charged over $400 for an auto-renewal subscription. This account was tied to my former employer’s company email. I left that company last year, no longer have access to the email, and have NOT used Lusha's service at all.
I reached out to Lusha Customer Support on the very same day (July 21) requesting an immediate cancellation and refund. They replied offering alternative solutions (like transferring credits), which I explicitly declined because I no longer work at that company.
Since I requested a full refund, Lusha customer support has completely IGNORED my follow-up emails and stopped responding altogether.
Charging a personal card for an unused account and then ignoring customer requests for a refund is completely unacceptable. I demand an immediate full refund for this unauthorized charge.
Has anyone else experienced this?
I've been charged $500 three months in a row and I still can't access my account. Another $500 came out today.
The login code never arrives, so I can't get in at all. I've sent 17 support emails over three months and not one has been answered.
I'd cancel the card, but it's tied to other parts of my business, so that's not a simple option.
Has anyone had the same experience, and did you manage to resolve it? Any advice would be much appreciated.
I am not a Lusha customer — my data was scraped/added to their database without my consent. On 29 April I sent a formal GDPR request to access and delete my data. I got only a generic auto-reply, no substance. Two months later, still no confirmation of deletion, and on 25 June I was contacted by a third party who got my details from Lusha — proof they kept processing my data well past the legal deadline.
If your company uses Lusha, be aware you're exposing yourselves to reputational risk. People whose data was scraped without consent are increasingly filing complaints, and non-compliant vendors reflect poorly on the businesses that use them.
I have never signed up to them or even heard of them but they have listed my name and number as an electrical equipment supplier and I have had a dozen unsolicited calls from companies who have presumably paid for this misinformation (I am barley qualified to change a light bulb)
Awful company, that do not respond to emails or account requests. Completely ignored when ask to consider requests, no allowance or negotiation with account and only interested in securing a new fee for the year. Be very careful, and tread carefully as other reviewers have said.
Will not renew and looking for a new provider.
Lusha is the typical example of a „spam factory“.
- To their customers, they are claiming that they are „fully GDPR compliant“, which is complete nonsense.
- They are obtaining their data through some dark backwater online channels. There is a presumption that individuals have agreed to their data being used, which is untrue.
- When individuals ask for their data to be removed, Lusha does not action these requests. Instead, they are directing people to „opt-out links“ of different sub-providers (which do not work).
I continue to receive unsolicited sales calls from companies who state they have received my number from Lusha, despite the fact my (personal) telephone number is registered with the TPS. When this happens, I collect all details of the caller and then explain that they are in breach of local legislation by using the information obtained from Lusha.
When based in the UK, my recommendation is to:
- report every unsolicited sales call to 7726
- report every call & email received to the ICO.
My number is personal and yet - you somehow manage to list it on your website for people to call and sell my details. Reporting to ICO what a disgrace!
Despite multiple requests the are still illegally selling my contact details to their customers. How can a company as immoral as this operate in the uk legally? UK companies using this service do so knowing the data they receive was obtained through illegal means.
My details are listed on Lusha's database despite me not having any connection to the business associated with my name and number, i've contacted Lusha 9 months ago and they confirmed via email that my details have been removed, despite this i'm still getting weekly calls from sales teams using Lusha's database
I am a Jeweller!
I have been having several calls recently from people trying to get ahold of someone with a similar name to mine about an IT job and selling IT services. They all got my number from Lusha. Not a verified service. Scammers and fraud.
Sells data that I suspects it obtains from data leaks.
This company harvests data obtained illegally through data leaks and then sells it to other companies. Fair warning to ANY organisation if you call me on my personal number that you have obtained from this awful service then you WILL get some rather choice language and hung up on. You will be remembered as someone who had intruded on my personal time on a number obtained illegally and I will most likely never consider you for any professional sales Or engagement. DO NOT USE LUSHA all you will do is severely upset the people You are trying to court as a customer.
DO NOT USE - Inaccurate, Misleading, and Burning Domain Health
Lusha Customer here - DO NOT PAY THEM FOR DATA.
Highest inaccuracy and bounce rates out of all providers I've used (cognism, apollo, clay, hunter.io) around 17-40% bounces or risky emails.
Also doesn't seem to adhere to GDPR - plenty of prospects questioning how we've got their personal cell (no work cell listed, or mobile listed as work cell).
Lusha also will periodically rate limit our accounts - they claim "unlimited manual emails and phone reveals via extension". However we've been blocked from revealing phone numbers less than halfway through the month - support gave no advice other than to "Wait for the next month reset" - hence we are in the market for a new provider.
I wouldn't go for Lusha, regardless of use case.
It continues to have wrong data being used keep being contacted and there is no right for sales calls
Worst company I've had the displeasure in dealing with. They have the wrong number but will not change the details, I don't even work for company the sales people are trying to contact. Cold calling at its worst!!!!
My number is on Lucha! I didn't give them my number.
Many companies are calling me to my private number to try to make business with the company I work for. When I ask them how did they get my number... they got it form Lusha.com.
Well, I haven't sent my data to Lucha, I haven't Authorized Lucha to collect and save my private (nor professional) phone number.
WHAT A TOTAL SCAM...I HOPE SOMEONE LOCATES THE CEO AND THEIR TEAM OF FRAUDSTERS AND GIVES THEM A WAKE-UP CALL...THIS SYSTEM IS STRUCTURED TO DRAIN YOUR MONEY WITHOUT PROVIDING ANYTHING IN EXCHANGE. I JUST PURCHASED 600 CREDITS FOR A DATA SET...IT CONVERTED THEM AND THEN INFORMED ME THAT I MUST SPEND AN ADDITIONAL 600 CREDITS TO DOWNLOAD THEM.....
The worst customer support I have ever experienced. I raised an enquiry to change an email login over a month ago and keep being asked the same questions over and over again for information I have already given. They take a week in between each reply which is them repeating what they have already asked...
Lusha is selling personal phone numbers and emails without consent. My details were harvested from someone else’s phone via a contact-merging app, passed to a third party (LS Mobile Apps Holdings), then sold to Lusha and distributed to their customers for marketing. I never provided my data, never consented, and had no relationship with any of these companies.
They claim “legitimate interest” to justify commercial resale of contact details obtained indirectly from other people’s address books. This is extremely intrusive and results in unsolicited calls and outreach from random companies.
Avoid. This is data harvesting and resale without consent.
Irritating company. Has sold my data to other companies without my approval. So I get mails and phone calls all day long with products and services I didn't ask for.
I asked to unsubscribe my data 1 year ago which they did. But still I get daily offers of other companies where I didn't ask for. The most frustratiing is that the offered products don't match my needs.
This company has cost me a lot of time and money. I refuse to buy any product of any company that has required my data by this comany.
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