Ashlen (ashlen.co) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the jewelry and accessories, noting that the beautiful items match their online descriptions, feel special, and look truly adorable. People also appreciate the prompt delivery and exceptional customer support, mentioning that staff are remarkably friendly, quick to resolve issues, and always keep buyers fully updated throughout the process.
Some reviewers were not happy with certain aspects, noting that a few purchased items felt cheaply made or of disappointing quality compared to expectations. Others also mentioned occasional frustrating shipping delays, delivery mishaps, or persistent problems with orders failing to arrive properly.
Auto-generated from all reviews of this business. For reference only.
The products are in excellent condition and are beautiful.
Reply from Ashlen2026-05-02
Thank you for sharing your feedback! We’re delighted to hear that your glasses arrived in excellent condition and that you find them beautiful. It’s always our goal to deliver products that meet both quality and style expectations.
We truly appreciate your support and hope you continue enjoying your new glasses. If there’s anything else we can assist you with, feel free to reach out anytime.
Thank you for your kind words! We’re glad to hear that you experienced prompt service and that your queries were answered quickly. Providing timely and helpful support is something we always strive for.
We truly appreciate your feedback and are happy we could assist you efficiently. If you have any more questions or need help in the future, don’t hesitate to reach out!
The service of Ashlen is great, very kind and is looking forward to find a solution. I would say the best service I ever had yet! I just need to remove a star, because I asked to send my package right after the order to a different address, which didn't really work right from the beginning. But with some delay everything arrived then as expected.
Reply from Ashlen2026-05-02
Thank you so much for sharing your experience! We’re thrilled to hear that Ashlen provided such kind and dedicated service, and that she was able to work toward a solution for you. Your recognition truly means a lot to us, and we’ll be sure to pass along your kind words.
We also appreciate your honest feedback regarding the address change request. We understand how important that is, and we’re sorry it didn’t go smoothly from the start. Still, we’re glad everything arrived safely in the end. Your input helps us improve, and we hope to provide you with an even better experience next time.
We’re delighted to hear you had a good experience. Providing smooth, reliable service is always our goal, and it’s great to know that everything met your expectations. Your feedback reassures us that we’re on the right track.
If there’s anything more we can do to make your experience even better, please don’t hesitate to let us know. We truly appreciate your support and look forward to serving you again soon.
I was a little surprised the earrings were shipped from Wuhan China but I was able to track it all the way. The earrings are the cutest and I love wearing them. They look exactly like the picture. I never know if my ears will react to earrings but these feel great!
Reply from Ashlen2026-04-28
Thank you so much for sharing your experience! We truly appreciate your patience with the international shipping process and are glad to hear the tracking updates helped keep you informed every step of the way. It means a lot to us that the delivery met your expectations despite the distance.
We’re absolutely delighted that you love the earrings and that they look just as pictured! It’s especially wonderful to know they feel comfortable and didn’t cause any irritation, finding pieces that are both stylish and gentle on sensitive ears is so important. We hope they continue to bring you joy every time you wear them!
Turn the long time for my products to arrive and i wasn't informed.There was going to be a delay until I reached out
Reply from Ashlen2026-04-26
Thank you for bringing this to our attention. We sincerely apologize for the extended delivery time and for not proactively informing you about the delay. We understand how important timely updates are, and we regret that you had to reach out to us first before receiving any communication. This is not the level of service we aim to provide.
Please know that we are reviewing our processes to ensure better communication moving forward, especially when delays occur. Your feedback helps us improve, and we truly appreciate your patience and understanding. If there’s anything further we can do to assist you, please don’t hesitate to let us know.
I was sceptical at first with it being an overseas company, but decided to go ahead. I have now ordered from Ashlen on 3 occasions, the service has been excellent, i have been kept up to date at all times on the progress of my delivery and the quality of the goods is excellent.
Reply from Ashlen2026-04-24
Thank you for giving us a chance despite your initial hesitation. It is completely understandable to feel cautious when ordering from an overseas company. We’re really glad you decided to go ahead, and it means a lot to hear that your experiences with Ashlen have been consistently positive.
We truly appreciate your continued trust in ordering from us multiple times. It’s great to know that our communication, delivery updates, and product quality have met your expectations. We look forward to serving you again and maintaining the same level of service you’ve come to expect.
EVERYTHING,COMPANY IS A SCAM HAD TO CANCEL CARD WITHOUT MONEY FOR WEEK,6 EMAILS SEND NO REPLY DONT BUY FROM THIS SCAM COMPANY
Reply from Ashlen2026-04-21
We’re truly sorry to hear about your experience, and we understand how upsetting and disruptive this situation has been, especially having to cancel your card and go without access to your funds. That’s not the experience we want for any customer, and we sincerely apologize for the frustration caused by the lack of response to your previous emails.
To ensure your concern is properly reviewed and addressed, please contact our customer service team directly via email with your full name, order details, and any relevant screenshots. This will allow our support specialists to locate your case, investigate what happened, and provide you with the most accurate assistance as quickly as possible.
Great price, it got delivered early. I love the little prog ear rings. Im very happy with the east runs I got and the cute little box they came in
Reply from Ashlen2026-04-19
Thank you so much for sharing your experience! We’re delighted to hear that your order arrived early and that you’re enjoying the earrings, especially the charming design and presentation. It’s always wonderful to know when both the product and packaging bring a little extra joy.
We truly appreciate your support and are glad you’re happy with your purchase. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out, we’re always here to help!
Bought a bag from this company. It came in the wrong colour. Tried to contact the company but no answer. They say they have 24/7 customer service but that is false. I tried writing a review on company website and notice that they filter poor reviews out. There is no reviews less than 4 stars which is unheard of even on well made products in my opinion.
Reply from Ashlen2026-04-19
I’m very sorry to hear about your experience receiving the wrong item and not getting a response from customer support. That’s understandably frustrating, especially when expectations around 24/7 service and transparent feedback aren’t being met. You deserve accurate orders and timely assistance, and I regret that this has not been your experience so far.
To help move this forward, please email the customer service team with your order details, a clear description of the issue, and, if possible, a photo of the item you received. This will allow a representative to properly review your case and provide a more personalized resolution. Your feedback is important, and we appreciate you bringing these concerns forward so they can be addressed appropriately.
Ashlen was great to work with. My order was filled and shipped very quickly. The product was just as described in the ad. Would definitely recommend and order from again
Reply from Ashlen2026-04-17
Thank you so much for your thoughtful feedback! We’re delighted to hear that Ashlen provided such a great experience and that your order was filled and shipped quickly. It’s always our goal to make the process as smooth and efficient as possible.
We’re also glad the product met your expectations and matched the description perfectly. Your recommendation truly means a lot to us, and we look forward to serving you again in the future!
Replied to this review but not countless emails, further justifying my below comments.
Scam website. The 5 star reviews have to be fake. Complete tat not worth 50p. No response to emails.
DO NOT PURCHASE.
Reply from Ashlen2026-04-17
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the standard we aim to deliver, and we understand how disappointing it must feel when a product doesn’t meet expectations or when communication seems lacking.
We’d really like the opportunity to look into this for you and make things right. Please reach out directly to our customer service team via email so we can review your order and assist you further. Your concerns are important to us, and we’re here to help resolve the issue as quickly as possible.
I loved my bangle so much i orderd a second 1
Service great no problem at all
Bangle great quality
Reply from Ashlen2026-04-17
Thank you so much for your wonderful feedback! We’re thrilled to hear how much you loved your bangle and even more so that you came back to order a second one. It means a lot to us that you had such a smooth experience with our service and that everything went perfectly.
We’re especially happy to know you’re pleased with the quality of the bangle. Your support truly motivates us to keep delivering both great products and excellent service. We hope you continue to enjoy your bangles!
The customers service is really outstanding.I had a problem with my shipping adress.
Well, after many follow up and with the support of one of a kind director, I finally received my earrings. Go ahead, buy their wonderful jewelry with extra confidence !!!
Reply from Ashlen2026-04-14
Thank you so much for sharing your experience! We’re delighted to hear that our customer service team was able to support you through the issue with your shipping address and ensure your earrings reached you safely. We truly appreciate your patience and persistence throughout the process.
It’s especially rewarding to know that our team, including our director, could make a positive difference and leave you feeling confident in choosing our jewelry. Your recommendation means a lot to us, and we’re committed to continuing to provide outstanding service and beautiful pieces you can trust.
Great company. Fast dispatch & stunning jewellery.
Reply from Ashlen2026-04-12
Thank you so much for your kind words! We’re delighted to hear that you were happy with our fast dispatch and that your order arrived smoothly. Providing a seamless and efficient experience is something we always strive for, so it’s wonderful to know we met your expectations.
We’re especially pleased that you love the jewellery! Knowing that our pieces made such a great impression truly means a lot to us. We look forward to serving you again and helping you find more beautiful pieces in the future.
Great service
Customer service very good with an issue with a product
Lovely jewellery
Will definitely buy again
Reply from Ashlen2026-04-13
Thank you so much for your kind words! We’re really glad to hear that our customer service team was able to assist you quickly and effectively with your product issue. Providing a smooth and supportive experience is something we always strive for, so it means a lot to know we met your expectations.
We’re also thrilled that you love the jewellery! Your satisfaction is incredibly important to us, and we truly appreciate your support. We look forward to serving you again and helping you find more pieces you’ll love.
Great gift for my girlfriend.
Delivery really fast.
Reply from Ashlen2026-04-06
Thank you so much for your kind feedback! We’re delighted to hear that the gift was a great choice for your girlfriend and that it made a positive impression. It’s always wonderful to know our products can help create special moments.
We’re also glad the delivery met your expectations with its speed, providing a smooth and efficient experience is very important to us. We truly appreciate your support and look forward to serving you again in the future!
Honestly l love ❤ my bangle it's lovely and l have had comments from friends saying that it's lovely very happy with it thank you.
Reply from Ashlen2026-04-04
Thank you so much for your kind words! We’re absolutely delighted to hear how much you love your bangle and that it’s been getting such lovely compliments from your friends. It truly means a lot to us that it brings you joy.
Your happiness is our top priority, and feedback like yours makes what we do so rewarding. Thank you again for your support. We hope you continue to enjoy wearing your beautiful piece!
My rating is based off of the top tier , very personal, customer service I received while doing a return on an item. I was informed every step of the way, the return was quick and smooth and the follow up emails gave me reassurance that I chose a great company to shop with.
Reply from Ashlen2026-04-02
Thank you so much for your thoughtful feedback! We’re truly delighted to hear that your return experience was smooth, efficient, and well-communicated from start to finish. Providing clear updates and making every step as easy as possible is something we take great pride in, so it’s incredibly rewarding to know that our team delivered the level of personalized service you deserve.
Your kind words and trust mean a lot to us, and we’re grateful you chose to shop with us. We’ll be sure to share your feedback with our team, as it serves as great motivation to continue delivering top-tier service. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!
The effect and gimmick is very nice and I like the design but effectively seeing trough the glasses stops when you darken them to much.
Reply from Ashlen2026-04-02
Thank you for sharing your feedback! We’re glad to hear that you like the design and overall effect of the glasses, it is great to know those features stood out to you. We also appreciate you pointing out the issue with visibility when the lenses are darkened too much, as this kind of insight helps us better understand the user experience.
Your comments have been noted and will be shared with our product team for further review and improvement. We’re always working to balance style and functionality, and feedback like yours is incredibly valuable in helping us do that. If there’s anything we can assist you with or if you have additional thoughts, please don’t hesitate to reach out. We’re here to help!