Ashlen (ashlen.co) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the jewelry and accessories, noting that the beautiful items match their online descriptions, feel special, and look truly adorable. People also appreciate the prompt delivery and exceptional customer support, mentioning that staff are remarkably friendly, quick to resolve issues, and always keep buyers fully updated throughout the process.
Some reviewers were not happy with certain aspects, noting that a few purchased items felt cheaply made or of disappointing quality compared to expectations. Others also mentioned occasional frustrating shipping delays, delivery mishaps, or persistent problems with orders failing to arrive properly.
Auto-generated from all reviews of this business. For reference only.
The glasses we ordered are adorable with a steampunk flare to them.
Reply from Ashlen2026-06-05
Thank you for your kind words! We’re so glad to hear that you love the glasses. The steampunk-inspired design is one of our favorite features as well, and it’s wonderful to know that their unique style and charm stood out to you.
We appreciate you taking the time to share your experience. Enjoy your new glasses, and we hope they add a fun and distinctive touch to your collection. We look forward to serving you again in the future!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your purchase and appreciate your recommendation. Knowing that you’re happy with your experience means a lot to us.
Thank you for choosing us and for taking the time to share your kind words. We truly value your support and look forward to helping you find more items you’ll love in the future.
Great items and easy transactions with good follow through on shipping.
Reply from Ashlen2026-06-05
Thank you for your positive feedback! We’re delighted to hear that you were pleased with the items and found the transaction process easy and straightforward. Providing a smooth shopping experience is something we strive for, and it’s wonderful to know we met your expectations.
We’re also glad that our shipping process and follow-through left a good impression. Ensuring orders are handled efficiently and delivered as expected is very important to us. We appreciate your support and look forward to serving you again in the future.
I contacted the customer service department with a concern regarding my order. They addressed my concerns thoroughly, and I received the information I needed promptly.
I will be ordering again!
Reply from Ashlen2026-05-31
Thank you for taking the time to share your experience! We’re delighted to hear that our customer service team was able to address your concerns thoroughly and provide the information you needed in a timely manner. Ensuring our customers feel supported and informed is always a top priority.
We’re especially grateful to hear that your positive experience has earned your confidence to order from us again. Your support means a great deal to us, and we look forward to serving you in the future. Thank you for choosing us!
I had a query as my order hadn’t arrived. Very helpful in replying to me but it did arrive ok. .
Reply from Ashlen2026-05-30
Thank you for your feedback! We’re glad to hear that your query was handled promptly and that our team was helpful in responding to your concerns about your order. We understand how important it is to stay informed when waiting for a delivery.
We’re also pleased that your order arrived safely in the end. Thank you for your patience and understanding throughout the process. We appreciate your support and look forward to serving you again in the future!
Ashlen was lovely and responsive and I’m sooo happy with the bag ☺️
Reply from Ashlen2026-05-31
Thank you for your lovely feedback! We’re so pleased to hear that Ashlen was responsive and helpful throughout your experience. We’ll be sure to share your kind words with her, as she’ll be delighted to know she made a positive impression.
We’re also thrilled that you’re so happy with your bag! Knowing that you love your purchase means a lot to us. Thank you for your support, and we hope you enjoy your bag for a long time to come.
I ordered an item which sadly I couldn’t use. I then contacted Ashlen for advice and they couldn’t have been more helpful! They replaced the item, free of charge and kept me fully informed as to the progress of my new item. Great customer service and support. Well done Ashlen
Reply from Ashlen2026-05-30
Thank you for sharing your experience! We’re sorry to hear that the original item wasn’t suitable for your needs, but we’re delighted that Ashlen was able to assist you and provide a positive resolution. It’s wonderful to know that the replacement process was handled smoothly, free of charge, and that you were kept informed every step of the way.
We’ll be sure to pass your kind words on to Ashlen. Providing excellent customer service and support is something we take great pride in, and it’s rewarding to hear when our team makes a difference. Thank you for your feedback and for recognizing Ashlen’s efforts—we truly appreciate your support!
Great customer service! Cute and durable products!
Reply from Ashlen2026-05-30
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience with our customer service team. Providing helpful and responsive support is very important to us, and we’re glad we could make your experience a positive one.
We’re also happy to know that you love the products and find them both cute and durable. It’s rewarding to hear that their quality and design met your expectations. Thank you for your support, and we look forward to serving you again soon!
Thank you for your positive feedback! We’re delighted to hear that you found the product to be of great quality and exactly as pictured. It’s always our goal to provide items that meet our customers’ expectations, so we’re glad it delivered on both appearance and quality.
We also appreciate you highlighting its value for money. Knowing that you feel the product was worth the purchase means a lot to us. Thank you for your support, and we hope to serve you again in the future!
So many things did. First off I love your jewelry. The cat ring I bought popped up on FB. I immediately loved it. I wanted to order it. When I finally had time to, I ordered the wrong ring. When the confirmation came through I noticed it was wrong. I sent a message to the company to see what I could do about. Angelo text me back. He immediately refunded me and I ordered the right ring.
Well my granddaughter absolutely loves it !! So do I . I can’t wait to order another piece. My birthday is next month . Thank you again for everything.
Reply from Ashlen2026-05-21
Thank you so much for sharing your experience with us! We’re beyond happy to hear how much you and your granddaughter love the cat ring. It means the world to know that something we created brought so much joy. We’re also glad the ring found the perfect home after the mix-up with the order.
We truly appreciate your kind words about Angelo and our customer service. We always want to make things right as quickly and smoothly as possible, and it’s wonderful to hear that your experience reflected that. Thank you again for your support, and we can’t wait to help you find your next special piece — especially with your birthday coming up next month. We look forward to celebrating with you!
Lovely quality item. Well packaged and great delivery. Would recommend.
Reply from Ashlen2026-05-21
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the quality of the item and that it arrived well packaged. It’s great to know our efforts to provide a positive shopping experience made a difference.
We truly appreciate your recommendation and support. Feedback like yours motivates us to continue delivering excellent products and service. We look forward to serving you again in the future!
Delivery was fast and the product was as expected from the advertising
Reply from Ashlen2026-05-17
Thank you for taking the time to share your feedback. We’re so pleased to hear that your order arrived quickly and that the product matched your expectations based on our advertising. Providing accurate descriptions and dependable service is very important to us.
We truly appreciate your support and are glad you had a positive experience with your purchase. We hope to serve you again soon and continue delivering products and service you can count on.
Once again , my package arrived lovingly protected during transport and it was nicely made and designed. I will definitely buy from this company again.
Reply from Ashlen2026-05-17
Thank you so much for your wonderful feedback. We’re delighted to hear that your package arrived safely and that you appreciated the care we put into the protection, design, and craftsmanship of your order. Knowing that our attention to detail made a positive impression truly means a lot to our team.
We sincerely appreciate your support and are thrilled to know you plan to shop with us again. It’s always our goal to provide a beautiful product and a great experience from start to finish. We look forward to creating something special for you again in the future!
Have to give you at Ashlen 5 stars. My earrings are so great. And my two rings are so cool. They shipped quickly and got to me in great condition. Thank you all.
Reply from Ashlen2026-05-14
Thank you so much for the amazing 5-star review! We’re thrilled to hear that you love your earrings and both of your rings. It means a lot to know that everything arrived quickly and in great condition, and that you’re happy with your pieces. Your support truly makes our day!
We appreciate you taking the time to share your experience with us. Enjoy wearing your new jewelry, and we hope to help you find even more pieces you’ll love in the future. Thank you again for your kind words and support!
The courier delivered to a wrong address and then Ashleen refused to help. I provided photos of location of delivery as proof that it doesn't match. It was extremely long process and they expected me to contact a courier they have chosen. Too much hustle not worth it
Reply from Ashlen2026-05-11
Thank you for sharing your experience. We’re very sorry to hear about the delivery issue and understand how frustrating it must have been to receive confirmation of delivery to the wrong address, especially after providing photo evidence showing the location did not match your own.
We also understand your disappointment with the support process and regret that resolving the matter felt difficult and time-consuming. Your feedback regarding communication and courier handling has been noted. If you would still like this reviewed further, please contact our customer service team by email with your order details and supporting photos so they can investigate the matter more thoroughly.
Just be very sure you want and like anything you order because they will take most of the payment in return fees. I would have got 08p from a £29 purchase!
Furthermore, the product wasn't worth £29 anyway.
I will never use them again.
Reply from Ashlen2026-05-11
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with both the product and the return fee process. We understand how frustrating it can feel when the remaining return amount is much lower than expected, and we appreciate you bringing your concerns to our attention.
We always aim to provide clear information regarding our pricing and return policies, and we regret that your experience did not meet expectations. If you would like to discuss your order further or have any additional concerns, please contact our customer service team by email and they will be happy to assist you further.
Really pleased with my Item & great customer service,& keeping me informed.
Reply from Ashlen2026-05-09
Thank you so much for your kind feedback! We’re delighted to hear that you’re really pleased with your item and that you had a positive experience with our customer service. Providing quality products and excellent support is always our goal.
We also appreciate your mention of our communication throughout the process. Keeping our customers informed every step of the way is very important to us, and we’re glad it made a difference to your experience. We look forward to serving you again in the future!
Thank you so much for your lovely feedback! We’re so happy to hear that you love your frog earrings and that your sister-in-law loved them too. It’s always wonderful to know our products bring joy not just to our customers, but to the people they share them with as well.
We truly appreciate your support and hope you continue to enjoy your earrings for a long time. We look forward to helping you find more fun and unique pieces in the future!
I received my necklace and earrings set,I love them,there is something about pearls that are timeless and beautiful.
Reply from Ashlen2026-05-08
Thank you so much for your thoughtful feedback! We’re delighted to hear that you love your necklace and earrings set. Pearls truly do have a timeless elegance, and we’re so happy the beauty of the set resonated with you.
Your kind words mean a lot to us, and we’re grateful you chose our jewelry collection. We hope you enjoy wearing your pearl set for many special occasions to come, and we look forward to serving you again in the future!
Glasses arrived fast, they look classy and are built very well
Reply from Ashlen2026-05-02
Thank you for your kind feedback! We’re really glad to hear your glasses arrived quickly and that you’re happy with their classy design. It means a lot to us that they’ve made a great first impression.
We also appreciate you noticing the build quality, we take pride in making products that are both stylish and durable. Enjoy your new glasses, and we hope to serve you again in the future!