We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
Written by the business, not verified by us.
Is Ask & Embla legit?
Ask & Embla (askandembla.net) has a 3.6 out of 5 rating on OK.one, based on 375 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 25% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly.
Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
Auto-generated from all reviews of this business. For reference only.
I think they’re okay. I ordered 3 pairs of ear weights/hangers and the quality is nice but I don’t think the quality reflects the price point. I’d been umming and ahhing over ordering from this company for a while now. Even with a 30% discount it still cost me $160AUD. One of the clasps on one of my hangers/ear weights has already come loose after one wear. It comes undone by it self sometimes. I was hoping to get constant wear out of these and was hoping for longevity out of these especially for the price you pay but unfortunately I don’t think I’ll be able to do that as I’m worried it’ll come undone and I’ll lose it. I’m also worried that the other clasps will become loose over time too. I don’t think the way the clasps are designed is exactly the best. I don’t think I’ll order from them again purely for the fact they’re extremely expensive. As I said, they are nice but not exactly what I would expect when I paid so much.
Reply from Ask & Embla2024-04-24
Hello Rhiannon,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
At first I had some problems with my order because my local postal center lost my package. After contacting the ASK & Embla team, I received a response very quickly. The team was always very friendly and made every effort to find a solution. After a long wait, I finally received my order yesterday and am super happy with the jewelry.
Reply from Ask & Embla2024-04-24
We're truly sorry for the delay with your order, but we're relieved that your interaction with the ASK & Embla team was a positive one. It's also wonderful to hear that you're super happy with your jewelry!
Rest assured, we're actively coordinating with our courier partners to enhance our services, and our customer support team is fully committed to assisting you.
Should you require further assistance or have any questions, feel free to reach out to us again.
I recently bought the synthesis earrings n1. First of all: the advertising is misleading, they mention everywhere that they’re silver, in the filter/item description it says silver and in purchase confirmation it did aswell. Come to find out that only the earposts are silver and the rest are tarnish-free brass (again, you really have to look for this information, by clicking “see more” on the product page. I have actively worn them for less than a month and they have completely infected my ears (I own plenty of silver jewelry, which I’ve never had any issues with). They are also completely tarnished and the joints of the earrings have even turned blue/green. They smell awful, like rust and I’m overall really disappointed with the product that was NOT cheap. I contacted support and they’re giving me the run around not having stored them properly and about having an allergic reaction. However, I have never had an allergic reaction to silver and even then these tarnish proof earrings shouldn’t have tarnished in the matter of weeks.
Reply from Ask & Embla2024-04-15
We sincerely regret what happened with your order, and for any confusion regarding the product description of our Synthesis Earrings, M. We strive to ensure accuracy in all our product information and understand your frustration.
Our product pages does publish the respective base metals used and the Synthesis Earrings do show that its base metal is brass, and won't be included in the results when someone uses 925 silver as their preferred base metal. Nonetheless, we appreciate your feedback and will work on making this detail more prominent on our product pages to avoid any misunderstandings.
Our customer service team has reached out to address your concerns about tarnishing and potential ear irritation. They have provided solutions and are awaiting your confirmation. We're committed to ensuring your satisfaction and will do our best to resolve the issues you've encountered.
Rest assured, we are actively working on improving our product quality, and the images you've shared will help us prevent similar issues in the future.
We value your feedback and thank you for bringing this to our attention.
Take care and stay safe!
Updated review:
I’ve decided to write an update on my review because Ask and Embla representatives have been making an attempt to be more transparent with their customers. They wrote a comment on a reddit post i made on r/stretched where they acknowledge all the issues I was experiencing. The representative went into detail about some hurdles and plans for their products, I suggest you read it if you’re interested.
They have sent me replacements for the products that broke or caused me problems. They been extremely helpful and open with me, so their customer service still gets an A+. I think their openness and desire to connect with their consumers shows brand integrity and care.
Old review:
I’ve had 5 items break, all except one within a couple of uses. For the money that is charged, the quality is shocking. I am really sad to have to abandon Ask and Embla because their jewellery is something I really like, but it’s just not worth the asking price. This year I put in an order, a pair of lobe cuffs broke after a couple wears and I got a replacement, the replacement is now on its way out too after wearing it only a couple of times. I’ve bought two products that look totally different to their product photos and I’m experiencing reactions to their silver and can’t wear their jewellery without clear tunnels. I am not someone who has issues with sensitivity to jewellery metals.
I’m just really disappointed that they’ve let me down, and I now feel like it’s my responsibility to deter people from ordering from them when they bring them up.
Update: I would like to add that their customer service is very helpful but I am still keeping my review because I think that people should have honest information when researching companies they’re going to be purchasing from.
Reply from Ask & Embla2024-04-05
Dear Margeaux,
Thank you for sharing another feedback. We are truly sorry for any inconvenience or disappointment caused, and we want to assure you that just like last year, we take all feedback seriously and we will do our best to ensure that your concerns are resolved to your satisfaction.
Our customer service manager has reached out to you directly to address the issue.
We are committed to resolving the situation and ensuring that our customers will receive the highest level of service and satisfaction.
At Ask and Embla, we strive to provide high-quality products and exceptional customer service. We understand that occasional issues may arise, and we are dedicated to addressing them promptly and effectively.
Thank you for your understanding and patience as we work to resolve this matter.
0/10
Ordered a pair of Hangers last year I think. The earings never arrived. No money back, no replacement. A shady company that steals your money and doesn't deliver in quality and promises. I DO NOT RECOMAND its legal scamming sry not sry
Reply from Ask & Embla2024-02-13
We're truly sorry for any inconvenience you've experienced. However, we couldn't locate any records under the name "Richard Reiss" in our system.
Our commitment is to provide the best possible experience, and it's regrettable that you didn't receive your order. Please reply back with your order details, such as the order number or email used for the purchase, and we'll investigate this matter promptly to ensure a resolution.
Your satisfaction is important to us, and we hope to hear back from you soon!
Got the wrong product but they gave me a giftcard in the end for the value of the wrong product so all is good. Good customer service
Reply from Ask & Embla2024-01-31
Hi there,
Thank you for bringing this to our attention.
Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
I really wanted to like this company. I bought the Synthesis #2 and #3 as a Christmas gift for myself. I was looking for a mid-range company whose jewelry would last for a couple years. I’m gentle with my jewelry so I figured this wouldn’t be an issue with the price point ($100 for two pairs.) Immediately upon arrival the back broke on #2. Both pairs also looked smaller and lower-quality (thinner, cheaper metal) in person. I asked for a replacement back and they sent me a new pair of earrings instead…first red flag. Now that I’ve had the earrings for about two weeks I have to say I’m really disappointed with the quality overall. They feel cheap and the snap enclosure on #3 is already not clicking in easily. They come undone throughout the day even after I’ve checked that they’re secure several times. I have a sneaking suspicion that this is a drop-shipping company. Very very disappointing and I will not be repurchasing.
Reply from Ask & Embla2024-01-26
Thank you for bringing this to our attention, Angelina.
Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
I've bought with them a few times and EVERY time i buy something with hinges they break. i'm not kidding when i say every time. they're customer service is decent and they send you some back but one item i've had to get sent back again after they sent a new pair and even that new pair is broken again. the quality absolutely sucks even tho it looks gorgeous. and for such a high price it isn't worth taking a gamble on whether or not they'll last you longer than a few weeks. it really sucks. like either bring down your high pricing or deliver better quality.
Reply from Ask & Embla2024-01-22
Thank you for bringing this to our attention, Amber.
Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
No returns .I used the size information and unfortunately made a mistake as they arrived and there was to small .although with no sizing or labels or order notes I could have been sent to the wrong size and have no way of knowing. I can't return these £45 cuffs ..such a shame as I have ordered previously and received lovely pieces .can't afford to order again so wasted money ..order takes a while due to coming from Singapore to Sweden then UK roughly 7 days in customs . disappointed.also not completely sliver which I didn't realise so very expensive for what they are .as a good will gesture I was offered 15%off na thanks UPDATE I have now been offered a suitable solution to my purchase thanks to the customer service team and look forward to ordering a replacement
Reply from Ask & Embla2024-01-15
Hello Allison,
Your feedback is invaluable to us, and we want to assure you that we take it seriously. We appreciate your understanding and allowing us to come up with a solution that suits you best.
UK orders via standard shipping indeed typically take about 8 working days (10 calendar days) to deliver as shared in our FAQ pages, and unexpected delays may happen due to customs clearance and volume. For faster and safer shipping, we're glad to share that we also offer Express shipping.
Thank you for giving us the opportunity to address your concerns. If you have any further questions or need assistance, please feel free to reach out. Our team is always available to gladly assist.
I find it weird to read some of the reviews of poor quality because I really like everything I ordered.
Shipment used to be faster in the past.After my last order I had to wait a much longer time. Don’t know what the reason is.
But all the earrings I ordered are very original and beautiful. I also ordered a ring a couple of months ago and I am wearing it all the time and it still looks really good. So no complaints there!
Will buy again.
Reply from Ask & Embla2024-01-23
We're dedicated to offering truly unique jewelry, and we're glad to hear that you loved them, Ines!
We have consolidated our warehouse and are now shipping all orders from Singapore which may explain the delay you experienced. This ensures that our team can carefully hand-pick and quality-check every order to provide everyone with exceptional product quality.
Thank you so much for your support and understanding, and we look forward to serving you more original designs soon!🥰
It took about 7 weeks for everything to arrive (Xmas gifts? nope) and one set of earrings have bent posts (second pair sent). I like the earrings a lot but overall it was a stressful and dissatisfying experience that I won't put myself through again.
I will add that customer service was quick to respond and they sent the replacement earrings.
Reply from Ask & Embla2024-01-08
Thank you for bringing this to our attention, Sara. Your experience is of utmost importance to us and we are committed to resolving your concern.
Your concerns will never be overlooked and we'll certainly do our best to prevent issues related to product quality. We will definitely bring this up with our manufacturers and product team to ensure better quality control.
We expected delays in delivery times due to the peak holiday season and we have published cutoff timeframes in our FAQs, but we know how important it is that our customers and you can be rest assured that our team will find more options for timelier delivery of orders moving forward.
We appreciate your support and patience, and please don't hesitate to contact us again if you have any further questions. Take care and stay safe!
jewelry is pure quality, but they refunded the cost
I placed an order for two items – one advertised as stainless steel and the other as 925 sterling silver. Upon receiving the items, it became apparent that both were inexpensive, pink metal-plated pieces shipped from Singapore, contrary to the indicated origin, the USA. I promptly reached out to the provided email address but received no response. Subsequently, they replied to my inquiry via Instagram with a generic message stating, "We will contact you later." This lack of communication left me skeptical about the possibility of obtaining a refund. The date in question is 05/01/2024. Despite their initial unresponsiveness, I received a refund after posting a negative review. To their credit, they also pledged to enhance quality control in future collections. I am hopeful that their commitment translates into improved product quality in subsequent releases.
Reply from Ask & Embla2024-01-05
Dear Lana,
We're sorry to hear about your less-than-satisfactory shopping experience but we want to assure you that we're committed to resolving any concerns.
Let me share some product details to clear up any confusion. The Nymph Ring you ordered is crafted from 925 sterling silver, while the Classic Halo Earrings are made of ecobrass, as shared in their respective product description pages.
The handcrafted nature of these designs may result in slight color variations compared to machine-produced jewelry.
Our product description pages also include information about the base metals used as well as other details such as weight, length, and coatings used to keep our customers informed about the jewelry they choose.
Our goal is to provide an exceptional shopping experience, and your feedback is crucial. Rest assured, that our customer care manager has reached out to you and we hope the solution offered works out.
We appreciate your patience and the time you took to share your thoughts. We look forward to the opportunity to serve you better in the future.
Edit/Update:
I have updated my initial review after the swift and kind customer service I received from Ask & Embla after raising the issue and their effort to make up for the poor quality of the item I purchased. The reason I have only upgraded the 2 star review to 3 stars however is because I would still wish to see evidence of improvement to the jewellery in future.
So for those considering purchasing items from Ask & Embla please make careful note of the following:
When looking at the item you are thinking of buying, under the item details check/expand the ‘Style & Material’ info. If it states that the item’s material is “White Bronze Plating with hand brushed patina and anti-tarnish coating” you absolutely must NOT wear this jewellery in the shower or get into any other contact with water as the coating will start to wear out almost immediately. This won’t be such an issue if you have the gold coloured option as brass will be a similar colour but it will seriously ruin the silver coloured jewellery. Meanwhile, if the item’s material states “925 Silver plating with antiquing lacquer” it should be fine to leave in while showering or swimming. I have had the silver coloured synthesis ring stacks left permanently in my ears for a few months now without ever taking them out and I have no problem with the finish wearing out. If only all the jewellery had this coating.
I will still be ordering from A&E in the future because I love the style but in my opinion metal jewellery should be able to be worn in the shower without the coating rubbing off straight away. For now we just have to accept that white bronze items have to be taken out before showering. This is an issue that I’d really like A&E to improve in the future if they really want to stand out as a company offering high quality, durable jewellery.
Original Review:
I ordered two of their charms plus 9 synthesis earrings - an order that would be around $500 (NZD) if full price not on sale. After about two weeks the silver coat on my bone charm started to wear off and now it’s more of a brass colour. Why does this happen? I am really disappointed because I love their designs and wanted to order more charms but if they are all going to end up more of a brass/gold colour rather than silver then I won’t bother. Its misleading because it states in the material description that the coating is “anti-tarnish” yet after just two weeks of wearing them they look like I’ve had them for ten years.
Reply from Ask & Embla2024-01-05
Hi Harry,
Thank you for bringing this to our attention. Your experience is important to us and trust that we are here to help.
We are disappointed to hear about the issues with your order turning more of a brassy colour. We will definitely bring this up with our suppliers and product team to ensure better quality control.
We humbly ask if you can send pictures showing the defect and email them together with your order details at [email protected]. Should there be a defect with the products, be rest assured we will provide a solution that works best for you.
Thank you for your patience, and we look forward to hearing back from you.
Terrible quality products. I ordered crystal drop earrings. One was broken on arrival and the other broke as soon as I touched it. In both cases the crystal fell out and the chain attaching the crystal to the hoop also broke. I do not recommend them at all.
Update: Since writing this review the company has refunded my complete order and given me a gift card. They did so without any prompt from me so I am very happy with the outcome and their obvious concern for their customers. It is a shame that the quality of my order was not up to scratch but perhaps this is just a one off. Their customer care is excellent.The original review was a 1 based on the quality of my order but their response is a 5 so I have changed the review to 3 to reflect this.
Reply from Ask & Embla2024-01-03
Dear Joanna,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
We appreciate your understanding during this time.
Order didn't ship out in time, company then stated it was a 'pre-order' with no mention of that on the website. Asked for a refund, upon which they agreed and never did. Had to open a case with PayPal to receive my refund. Avoid.
Reply from Ask & Embla2023-12-29
We sincerely regret to hear about the delays in processing your request, Lily. The peak holiday season volume has been a surprise, but be rest assured that we're working on adding more members to our team to ensure timelier responses moving forward.
We do publish that some designs will be on a preorder basis in their respective product description pages as well as our order confirmation email, and we understand that this sometimes gets overlooked. Trust that we are making improvements to make this more visible when we offer preorders again.
Thank you so much for the feedback, and you can trust that we'll use this to make our customers' shopping experience better.
Take care and stay safe!
This company sells subpar, cheap costume jewelry at absolutely villainous markups. First: items ship out of Singapore, which I didn't know at first because my shipping label said California when it was created. When I didn't get an update from USPS in over a week, I messaged the company. Given the poor item quality and the way it's packaged, I'm almost sure it's dropshipped. Second: the company itself operates dishonestly. They don't post 1, 2, or 3 star reviews on the product pages, which means potential customers are mislead by only 4 and 5 star reviews. They don't offer refunds or exchanges unless there's a defect. I regret ever giving them my money.
Reply from Ask & Embla2023-12-29
Hello Alice,
We sincerely regret to hear that your experience has not been the best.
All orders are indeed shipped out from Singapore as published this on our FAQ pages and shipping labels are created at our partner facility in Hacienda Heights, California the moment they leave our warehouse. We do this in the name of transparency for all our American customers.
Our team takes pride in our original designs and you can be assured that the designs we carry are not drop-shipped. If you find any other store selling our designs, please let us know as we also would like to ensure the integrity of our intellectual property.
You can also be rest assured that all reviews we receive are handled accordingly and we find the most acceptable solutions to leave a positive shopping experience for our customers.
No stone is left unturned, hence, we've also requested through TrustPilot for your order details as we're unable to find an account or order under the name you used on this review.
We sincerely hope to get this resolved with you, and we look forward to seeing your response soon! Take care and stay safe.
I never received my package and customer service does nothing
I never received my package. I got in contact with USPS and they told me that the tracking number I had received from them belonged to a trailer, so not just my specific package. My package could be lost or it was never sent (it was perhaps never put in the trailer). I contacted their customer service and got the usual copy-paste reply (no help at all). I last heard from them a week ago and I was told they would escalate my inquiry to another team. I haven't heard anything since then. It's been a month since I paid for the jewelry and I still haven't received the package or a refund and I doubt I ever will. Disappointing!
Edit:
Customer service replied today (12/29/2023) with the same repetitive nonsense, asking for unrelated personal information and asking about things already discussed in previous emails. They also stated that they can't do anything about the missing package because it's "outside of their jurisdiction". This is not true, only the sender can request a refund from USPS. I'm assuming they were hoping to keep my money and get a refund from USPS, too.
Edit 2:
They got back to me again on 2023-12-31 and offered to resend my order if I paid 18 dollars in shipping. I declined as I don't trust that they will re-send my order (I haven't seen proof that they sent my order to begin with). They then offered to resend my order for free. I stopped responding as I don't trust this company any more, I'm just going to get a refund through my credit card company instead.
Reply from Ask & Embla2023-12-29
Your experience is of utmost importance to us and we are committed to resolving your concern.
Your concerns will never be overlooked or disregarded and we will do our best to respond at the earliest opportunity. We've requested for your order details here to ensure we'd be able to follow through on your concern.
Thank you for your patience, and we look forward to hearing back from you.
EDIT: After two weeks of never ending back and forth with their customer care specialists, the manager finally took care of the situation by giving me a full refund and a 20$ gift card. I am grateful to Mark but it doesn’t change the fact that this has been the worst shopping experience of my life.
Reply from Ask & Embla2023-12-29
Dear Talisa,
Our primary goal is to leave a positive shopping experience for our customers and we sincerely apologise for not being able to live up to our commitment with your order.
It is extremely important to us that you have a good customer experience with us. Our customer service manager has personally reached out to you with an update and solution to what happened in the hopes of making things right for you.
Our support team strives to do their best and you can trust that your feedback will make a difference as we continuously improve our efforts to serve our customers.
Thank you once again for supporting our brand and we hope you have a nice rest of the day!
Customer service is terrible / Reached out month later and apologised
JAN 2024 - A customer service manager reached out and profusely apologised for the experience I had and offered me a $20 gift card as an apology. I don't know who replied to this review on here but they were able to retrieve my order details as I gave them my order number / date / email address and they originally told me they were sorry the parcel had been delivered to the wrong address but they wouldn't do anything to help.
The CS manager who reached out to me with the gift card assured me it is not company policy to say that to a customer and apologised.
I have since used the gift card and await my new order. Hopefully this time it will be sent to the correct address.
I made my first order with them a few weeks ago, waited for the order to be dispatched which took more then a week. Reached out to chase it up and was told the items I ordered were on "Pre Order" ( which I was not made aware of by the website or on any of the confirmation emails ) eventually the order was shipped and the courier company shipped my item to the wrong address. I again reached out to customer service. I managed to track down where the order had been delivered to, same door number and a similar sounding street name. The company told me they were sorry it had happened.....that they wished it hadn't happened but refused to take any responsibility for it and hoped I understood!! I've never heard of anything so ridiculous! So I was about to be down nearly £70 for goods not delivered to me .....luckily 4 days later I finally managed to get my parcel back from the wrong house. I find it absolutely appalling Ask&Embla were just going to leave me like that though and it is absolutely their responsibility to sort it out!
Reply from Ask & Embla2023-12-29
Hello charlotte_arachnia,
We sincerely regret to hear about what happened with your order.
In our effort for transparency with all our customers, we do publish that some designs will be on a preorder basis in their respective product description pages, as well as our order confirmation pages.
We truly regret that we are unable to get your order details when we asked TrustPilot to request for your order information as this would have given us the opportunity to determine if there were any system issues related to the design/s you ordered, and find the solution that best fit your needs.
Misrouted parcels are unfortunate, but you can be rest assured that our team is ready to find the best solution if things like this happens. For customers who reach out to us reporting such issues, we'll ask to confirm their address, report the issue to our delivery partners, and offer to send a replacement.
It appears you were able to retrieve the parcel, and we sincerely hope that improvements can be made by your post office. You can be rest assured too that we have other delivery options for better and safer shipping so that this does not happen again.
Thank you once again for supporting our brand and we hope you have a nice rest of the day!
Expensive price, cheap quality and sore inflamed lobes
Really disappointed in how expensive the products are for such terrible quality. I have worn their tunnels and two styles of ear weights, all three of them turned green within a day and caused my lobes to inflame and be very sore, also turning my lobe green where they have sat. I would expect such high value products to be made from decent materials after spending over £100 on 3 different products.
Reply from Ask & Embla2023-12-29
Hello Mariah,
Thank you so much for replying to our request for your order details.
We are saddened to hear about the negative experience you had with your orders.
We have a complimentary 1-year warranty for all our designs, and as your orders were received more than a year ago, there may have been factors outside our control that affected our jewelry's quality.
We'd recommend following our materials and care guide: https://askandembla.net/pages/materials-and-care-information to ensure the jewelry longevity.
We sincerely hope this clarifies. Thank you for your patience and understanding, and do message us again if you have any enquiries.
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