We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
Written by the business, not verified by us.
Is Ask & Embla legit?
Ask & Embla (askandembla.net) has a 3.6 out of 5 rating on OK.one, based on 375 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 25% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly.
Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
Auto-generated from all reviews of this business. For reference only.
My mum just received this i sent to her in the UK i live in Norway. No receipt or stamp to prove the ear stumps were real silver. She said they are cheap costume jewellery not high quality at all 60 euros is alot for what they are . They are the sacred heart earrings . Fine as costume jewellery but not worth that much st all !! Will not be shopping from here again. Really disapointed as i was really looking forward to gettting these from my mum when she visits at christmas :(
Reply from Ask & Embla2023-11-16
We sincerely regret to hear that you order did not live up to expectations, Lucy.
We've reached out to you privately and have processed your requested solution.
Be rest assured that we value feedback and we'll definitely improve on our designs and services.
Thanks for the opportunity to serve you. If you have any further concerns, feel free to reach out. Wishing you a pleasant holiday season!
I've bought a lot of jewellery from this store, my septum rings have clamps so firm that I need to use pliers to remove them. However my hangers are a 50/50, some are firm and excellent others are weak and flimsy. I have owned two sets of silver halo hangers, twice now both hangers in the pair have failed. First one was within a few months and only worn a handful of times, product was replaced at no cost. However it happened again! I started wearing them daily and 10 days past the warranty the new pair fails. One clasp is so flimsy i keep finding it on the ground and now the other won't even close. I just expected more durability for the premium that you pay. I was given a 15% off code, but that isn't useful when I can't even buy a single item without paying high shipping costs. Those seem to change too, sometimes it's $14, sometimes it's $30? Just really sad, I've spent almost $500 with them over the last two years.
I want them to be my go to jewellery company because I love their products and their values, but I just don't feel like I can trust the quality vs the cost anymore.
Beware that gold plating looks very different when it has a different base metal (brass, titanium, surgical steel). I bought a clicker that had a titanium base and it looks like a sickly yellow, the pictures unfortunately didnt show the true tone. Just holding onto it so I can gift it to someone who loves it.
I can't find a place to leave an honest product review on the website, I can't find a link in my email either. So I'm wondering how others are leaving such glowing 5 star reviews?
Reply from Ask & Embla2023-10-30
We understand your concerns and appreciate your detailed feedback, Margeaux.
We're sorry to hear about the issues with your septum rings and hangers. We do offer a 1-year product warranty. However, we see that the free replacement pair we sent was marked as delivered more than a year ago. While we stand by the quality of our products, we are unsure of outside factors that may affect the jewelry's quality after one year. Hence, our team offered a 15% discount even if the product raised was received more than a year ago.
Regarding shipping costs, they can vary depending on factors such as order quantity and location. We do offer free express shipping in Australia for orders over US$150 or free regular shipping for orders exceeding US$80.
Our team has reached out privately with another offer we hope to see you use in the future!
We value your input and do ask for customers' honest reviews via the email they used after an order is marked as delivered. Such review requests may sometimes get routed to spam or junk folders, and we recommend checking these so that you may leave yours.
You can trust that we are committed to improving your shopping experience with us. Your feedback is a vital ingredient to make us do better next time. Take care and stay safe!
Absolute rubbish I spent $100 on one pair of earings to find that I was allergic to them because the metal was fake waste of time waste of money. Don’t bother with this company. They are fake and just full of good marketing skills.
Reply from Ask & Embla2023-10-21
Dear Chels,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
there stuff is really cute but within a couple wears 2 out of the 3 items I purchased broke and the earrings won't clasp all the way... At first glance I thought it was very high quality but I was disappointed in the end
Reply from Ask & Embla2023-10-10
Dear Mei,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
EDIT: TLDR: I tried to do a simple return that met the guidelines of their return policy. From my initial email requesting a return to receiving a return label from the company it took:
+ 17 days
+ 7 emails
+ a negative Trust Pilot review &
+ a negative review of the item on their site outlining their lack of response to my return request
I finally received a full refund about 2 weeks from mailing the package, which was a relief.
Lesson for any would be shoppers: to successfully complete a return, you must launch a weeks-long email and public shaming campaign. You’ll get a refund if you’re willing to devote hours of your life towards that end.
**********************************************
I got a ring from here, and it shipped quickly from California. When I got it, it fit but was super uncomfortable. It was bulky on the sides and irritated my neighboring fingers so I emailed the company to initiate a return. Seemed like it should be straightforward: I contacted them the day it arrived, their return policy allows for this, I had all of the packaging.
After I emailed them, they gave me a convoluted policy about not accepting returns due to “heath hazards”. I reiterated that I was returning a ring, not piercing jewelry. I got another email stating that this was fine but I could only do an exchange. I sent them a screenshot of their own return policy stating that returns were accepted. They then told me I needed to pay for the return shipping with tracking to Singapore, despite me living in the US and receiving the item from a US address. I asked them if I could return it to the US address instead of paying $30+ for shipping to Singapore. They said they’d get back to me but did not, so I emailed them again 3 days later to remind them.
They finally got back to me and said that shipping to Singapore was completely necessary and that I’d need to pay them an additional $10 first before they send me the return label and instructions. Even though this sounds iffy, I said “ok, let’s do that”. They said they’d get back to me with more info and told me to be “patient”. I was patient for several more days until I started writing negative reviews here and on their site detailing my experience. I finally received a return label and they refunded me the $10 return fee.
They have cool-looking expensive products and very glossy marketing, which led me to believe they were a legit company. However, attempting to do a VERY simple return seems completely impossible in practice, despite what the policies on their site say. It seems like the only way to get anywhere is to devote hours of your life to a public shaming campaign.
Reply from Ask & Embla2023-10-05
Hello P,
Thank you so much for sharing your feedback.
We sincerely apologize for the misinformation our team shared. We take full responsibility, and be assured that we're here to make things right.
Through your feedback, we are able to identify gaps in our process and services and we're able to initiate a more simplified approach to our returns process.
One of our customer service managers has reached out to you separately for a speedy resolution to your concern.
You should not have to go through such a challenging experience, and we sincerely hope that you will consider giving us another chance, as we are committed to providing you with the quality products and service you deserve.
Take care and stay safe!
I am a middle aged woman blessed with enough disposable income to shop online frequently. I shop on Etsy as well as major retailers. I purchased several rings from Ask and Embla but sadly, they were too heavy and big for my hand. I returned them to a California address since I did not have any other address for a return. They received the package 5 days after I sent it. That was three weeks ago. They not only have not processed my return or refunded my money , they keep saying they need to review it, have offered replacement items, which I politely declined, and have just told me, three weeks later that I should have sent it to Singapore, not California. Thank God I have my return receipt. The rings were very nice but then again, they were not cheap so if you buy from them, make sure you really want the items as returns are not easy, possibly impossible. Hope this helps someone.
Reply from Ask & Embla2023-09-28
Dear MomInPhilly,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
Everything is way too expensive. Shipping didn't start until 6 days after I placed my order. Not update, no info...
Reply from Ask & Embla2023-09-19
Dear Kasey,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
Ordered a pair of plugs, before being shipped I contacted to make sure they had the colors I was looking for, they reassured me the did, I received plugs not even remotely close to the colors I showed, refused to do a refund, items suddenly disappeared from their website, gave me no option but a gift card, plugs back in stock but would cost $20 more than the gift card to even attempt purchasing again.
Reply from Ask & Embla2023-09-14
Dear Salt,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
Deceptive and dishonest about shipping. **Update** and they won’t even ship out your whole order. 10 days after my initial order, I just got an email part of my order is out of stock and won’t be delivered. Don’t recommend ordering from this company.
This company ships from Singapore and ensures delivery within 10 business days to the US. On their website and Instagram they assure you that time frame includes processing, shipping, and transit.
When I spoke with customer service, they explained that just means they’ll send it out of Singapore within 10 business days and it could take extra time to ship once it’s in the US. Expect 2-3 weeks for delivery and little assistance from the service team.
Reply from Ask & Embla2023-09-15
Dear Mark,
Thank you for taking the time to share your feedback with us. We appreciate your concerns and would like to clarify our shipping process.
Our standard shipping estimate to the US is indeed 7-10 business days, which includes processing, shipping, and transit time. However, we understand your frustration and apologize for any confusion.
As mentioned in our FAQ page, there is currently a transition in our fulfillment center, which may result in a 2-business day delay in delivery once the product reaches the US. We want to be transparent about this situation to set realistic expectations for our customers.
If you have any further questions or concerns, please feel free to reach out to our customer service team, and we will do our best to assist you promptly.
Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.
their pieces are undoubtedly unique and beautiful and i had been looking to buy off this company for a while. i can wholeheartedly say i love the LOOK of their products.
i saved up because the pieces are also expensive. unfortunately, within weeks of receiving my package and within less than half a dozen times of wearing both the snare pin hangers and the cranium earrings, the clasps on both no longer work and i cannot wear them due to this. that’s £58.50 that i spent that has now been wasted. i’m really disappointed, especially due to the price of these products i would expect them to be more durable.
also, this company is US based and i am in the UK. first, i had a hassle even placing the order as the site couldn’t decide whether to charge me in US dollars of GBP so it wouldn’t even let me place the order. when i finally managed to find a way to make it work, i received a whole host of emails saying they said they would not ship the order until i paid the customs fee. why this isn’t included in the original price god knows. such a faff and not a great system.
Reply from Ask & Embla2023-08-27
Dear Emden,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
I am very unsatisfied with their overall product qualtity and their return policy.
I wouldn't recommend it.
Reply from Ask & Embla2023-08-25
Dear Ronja,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
I have made multiple orders on here! I like some items that I've received, but not all. The colour of their gold hangers are very misleading. On the website it resembles the colour of real gold, more warm and natural looking. When they arrived in the mail, they are very tacky looking and have that fake gold colour to them. I don't wear them ever because of this, which is disappointing after spending nearly 60 euro on the single pair.
I bought a few pairs of silver hangers as well, which look much better than the gold ones. However, I dropped one from my hand onto my bathroom counter (not a very long drop) and it broke right away... Now it will not stay closed. This was the second day of owning them so that really sucked!
Quality looks much higher on the website than in person. As far as customer service goes, it is decent! Just takes a bit of time to hear back. Also shipping isn't too long to the Netherlands.
I bought a new pair to replace the one that broke right away because I really liked the way they looked but that will be the last time I buy something from this shop. I've spent hundreds of euros and only have 2 pairs that I actually like and wear. Honestly wouldn't really recommend this shop due to lack of quality and misleading advertisement. Definitely a bit over prices considering these factors.
Reply from Ask & Embla2023-07-31
Dear Linda,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
Hi Sophie,
We're really glad to hear that you had a great shopping experience with us! We're constantly working to enhance our jewelry quality and customer service, and it's wonderful to know we succeeded in providing a great experience for you.
Thanks once more, and have a lovely day ahead!
Earrings are beautiful but shipping was a nightmare. I ordered earrings early June and they arrived a month and a half later. The first package was lost so they needed to resend another package. Bottom line is the earrings are great, but if you're in a rush to receive your order I wouldn't recommend ordering from this company. I ordered my earrings from Spain, company is in Slovakia, the order should not have taken as long as it did. On their website it states orders made in Europe should take 5-9 days to arrive. Mine took a month and a half. Customer service was quick to respond, however, I feel the emails were generic copy and paste responses.
I won't order from them again, even though I really like my earrings.
Reply to response***"
You sent the exact same response to another customer.. copy and paste.
Reply from Ask & Embla2023-07-19
Hello Lucia,
Thank you for your kind words regarding our jewelry; we are delighted to hear that you loved your Earrings.
Regarding shipping, we are truly sorry to learn about your bad experience with the delayed delivery, and we assure you that this is not a common occurrence. When we were notified that your order was confirmed lost by our delivery partner, our team promptly sent a free replacement, and we're relieved to know that our jewelry has now reached you safely.
If the jewelry is required urgently, we're happy to share that we also offer Express Shipping, ensuring faster and safer delivery within 4 business days.
We appreciate your support and patience, and please don't hesitate to contact us again if you have any further questions. Your satisfaction is important to us, and we are committed to making your shopping experience a better one!
Take care and stay safe!
Shipped and received fast but the quality is so questionable, I paid over $100 for a pair of lynx chain hoop earrings and I honestly expected much better quality. They feel and look cheap, the hoops bend which makes the clasp not want to stay secure so I'm probably gonna lose them anyway. Really disappointed because I thought the quality would be much better for that price. Ears are already getting really itchy which only happens for me when I'm wearing cheap jewelry.
Reply from Ask & Embla2023-07-12
Dear Amy,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
I just straight up never received my order. waited a month and gave up. tracking ended once it left the USA and they told me to contact my post office to figure it out. awful customer service and honestly seems scammy to me
Reply from Ask & Embla2023-06-27
Dear Emily,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
We appreciate your understanding during this time.
This company doesn't send you backs with their earrings and buries that info in fine print. Scam company. Don't buy from these people!
I spent almost $200 on a single earring and they can't be bothered to send a back with it.
Reply from Ask & Embla2023-06-15
Hey Angela,
Thank you for sharing your feedback with us. Rest assured, we take it to heart, and we are committed to continuous improvement moving forward.
We're delighted to hear that our solution has worked for you and that the replacement order has been successfully delivered. We look forward to seeing you tag us in photos soon! Take care and stay safe.
Too tight or too loose! The 8mm septum clickers I got…
The 8mm septum clickers I got immediately start hurting my nose and get stuck! I’m in tears it hurts so bad trying to take it out! And the 10mm clicker as beautiful as it is, abruptly broke during first use. Just fell out of my nose and I realized it doesn’t shut correctly at all. Very disappointed with my purchase. I wanted to like them so much :( but now I will never buy from them again, I wish I could get my money back and get this out of my nose.
Reply from Ask & Embla2023-06-15
Dear Kat,
We appreciate your feedback, and we are truly sorry to learn that our jewelry did not live up to your expectations. This is definitely not the experience we envisioned you to have.
Please rest assured that our dedicated customer service team has already contacted you via email. They are committed to finding the best solution that suits your needs and resolves any concerns you may have.
We look forward to hearing back from you soon.
**update may 10th**
**another copy and paste response of "sorry not sorry" from Ask & Embla. I have been emailing back and forth for over a month and each response has been another version of "wait and see if it shows up" or "tracking unavailable" with a flat out refusal of a refund. I have contacted their shipper who have told me they have zero tracking for my package and it won't be arriving. Why can't I just get a refund? This company is a straight up scam. Their prior response is just an attempt to take the conversation out of a public forum so they can continue taking people's money.**
Packages are not adequately tracked (if they're shipped at all)
Customer support is almost non existent outside of canned "copy and paste" paragraphs. You will not be issued repalcements or refunds for items that never arrive or are not shipped in the first place. I would not recommend shopping with Ask & Embla unless you're comfortable gambling with your money.
Reply from Ask & Embla2023-06-08
Hello Warren,
Thank you for reaching out to us, and we genuinely apologise for not being able to provide you with the greatest customer experience possible.
Please rest assured that your original parcel has been shipped. However, our parcels sent to Canada via Flat Export Shipping may have limited tracking once dispatched. We kindly request your understanding as this is beyond our control.
To address this issue, we have also indicated a ""limited tracking"" liner for this shipping option at checkout. We highly recommend opting for USPS shipping instead, as it provides a more reliable tracking service. Our team is also actively exploring alternative solutions to prevent our customers from encountering such challenges.
Nevertheless, we are pleased that our solution of resending your package has been favourable for you. In the event that you receive both parcels, you are welcome to keep the products or gift them to someone else.
We appreciate your support and sincerely hope that your jewelry will safely reach you soon.
Not my favorite product, but the customer service was really nice.
Reply from Ask & Embla2023-06-08
Dear Serena,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
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