ASPCA has been amazing to my pets
ASPCA has been amazing to my pets fast reimbursement with claims
Reply from ASPCA Pet Health Insurance2026-04-22
Hi there - we appreciate the kind review!
About ASPCA Pet Health Insurance
Data updated- Website
- aspcapetinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 169 reviews
- Replies to negative
- 91% (48/53)
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About this business
Founded in 1997, we’re one of the oldest pet insurance companies in the US. Over the past 20 years, we’ve covered more than 600,000 pets while processing more than 2.2 million claims through our insurance underwriters.With our experience and strategic partnership with the ASPCA®, you can rely on us to provide reliable, affordable, and trustworthy coverage so your pets can live happier, healthier, longer lives.The ASPCA® is not an insurer and is not engaged in the business of insurance. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution.
Written by the business, not verified by us.Is ASPCA Pet Health Insurance legit?
ASPCA Pet Health Insurance (aspcapetinsurance.com) has a 3.6 out of 5 rating on OK.one, based on 169 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 25% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-29.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that submitting claims is completely straightforward, and reimbursement payments usually arrive quickly without causing any unnecessary stress. Many consumers appreciate the comprehensive coverage provided for various pet medical conditions, noting that the online platform makes managing policy details very simple and efficient. Some reviewers were not happy with significant price increases, observing that monthly insurance premiums tend to rise substantially as pets age. A few other people also felt that claim processing could occasionally become frustratingly slow or subject to unexpected coverage denials or communication difficulties.
Auto-generated from all reviews of this business. For reference only.What people say
They give you such a difficult time to…
They give you such a difficult time to reimburse you. They also make scenarios in their head and give their self a reason to reject claims. One time I was rejected and the reason was because I was still in my initial waiting period, made no sense since I was already a member for 3 years. They reject you with the dumb jest reasons
Reply from ASPCA Pet Health Insurance2026-04-28
Hi Amani, we’re really sorry to hear you're unhappy with your experience. If you would like to speak to someone directly or address any specific claims in greater detail please give us a call at 1-866-204-6764.
Explained my policy thoroughly
Reply from ASPCA Pet Health Insurance2026-04-22
Hi Susan, we’re so glad you chose ASPCA Pet Health Insurance! 😊🐾 Please don't hesitate to reach out to our customer care team if you ever have any questions; we would be happy to assist! 🧡
Straightforward claims submission…
Straightforward claims submission process - my vet emailed me a copy of my bill that I was able to upload. ASPCA asked for a full medical history, but that was something they were able to access by contacting my vet directly, so it was not burdensome. Then the claim was processed and my payment was direct deposited into my bank in somewhere around a week total - I wish human health insurance worked this well.
Reply from ASPCA Pet Health Insurance2026-04-22
Hi Adam, thank you for taking the time to submit such a kind review! We appreciate it.
Incredible kindness and empathy
We put our beagle boy, Gilbert, to rest two weeks ago after 18 months of battling kidney disease. ASPCA was nothing short of superb throughout the whole process. Handled every claim, closed the account without our having to do a thing, even sent a lovely voice mail and email expressing their sympathies. Can't say enough about them. If we get another fur baby, ASPCA will be the first call. Thank you to the entire ASPCA insurance team.
Reply from ASPCA Pet Health Insurance2026-04-17
Hi Michael, losing a big part of your family is never easy. We're so sorry to hear about your loss. We sincerely appreciate your feedback and are sharing it with our teams now. In the meantime, please accept our deepest condolences on your dog’s passing.
Great customer service had patience to…
Great customer service had patience to answer all of my needs
Reply from ASPCA Pet Health Insurance2026-04-17
Hi, Brion. We are thrilled to hear that our customer care team was able to provide you with the assistance you needed and answered all your questions. Please don't hesitate to reach out again if you ever have any other questions, we would be happy to assist!
Easy and great deal
Great!!!!!!!
Reply from ASPCA Pet Health Insurance2026-04-17
Hi Olivia, thank you for taking the time to submit such a kind review! We appreciate it.
it was Good!
Reply from ASPCA Pet Health Insurance2026-04-17
Great to hear, Anne! Thank you so much for sharing your positive feedback with us.
Wonderful first experience with pet…
Wonderful first experience with pet insurance. I hadn't bought it for my previous pets, but I finally did for my rescue bulldog because I knew he could have some costly expenses throughout his life. I did some research and ultimately chose ASPCA because of other peoples' good experiences and their fair rates (as I'm on a budget). They process claims quickly, pay fast, and I haven't had any bad experiences so far. I recommend!
Reply from ASPCA Pet Health Insurance2026-04-03
Hi Lauren, thank you for taking the time to submit such a kind review! We appreciate it.
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