Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
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Is Better Impact legit?
Better Impact (betterimpact.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how easy the platform is to navigate for scheduling tasks and organizing volunteer activities efficiently. People really appreciate the comprehensive tools that save time daily and keep all important information centralized in one convenient place.
Though some reviewers noted that certain advanced features took time to learn or required additional support during onboarding, most users still find the software intuitive. Administrators and volunteers alike genuinely enjoy using the system every day to streamline communication, manage schedules, and easily track engagement. Users also love the helpful chat sessions and user groups available to discover new ways of making tasks productive.
Auto-generated from all reviews of this business. For reference only.
Pretty user-friendly for volunteers who like to use phone apps. I don't think you could ask for better customer service -- very responsive, and now that they have an AI bot it's even easier and less embarrassing to ask simple questions, for harder questions or anything that the bot can't resolve a real person is SUPER responsive. There are user groups for the administrators too, so you can learn more about all of the tools you're not yet using. There is so much you can do with Better Impact, and they have continued to improve the experience in the almost 5 years I've been using it.
I have found Better Impact to be very user friendly. All of our volunteer data is able to be stored in one location for access by our teams in various locations.
Better Impact is very convenient for keeping track of our volunteers- as well as our patients. We use it every day and it is extremely helpful. My only critique would be that we wish the encounters a volunteer puts in would also reflect on the hours page of the volunteer profile. Otherwise, it is very good. I explore more features each day.
What I appreciate most about Better Impact is the people and the community the assist in creating. Any time I have had a question or needed some guidance their staff are always extremely helpful with how to's and resources!
Better Impact turned out to be the perfect solution to many of our volunteer management needs. We especially love that there are embedded trainings and an attractive, intuitive interface for both the admin and users. It ended up being our top pick for a volunteer CRM for its features, but it coincidentally came out as the most affordable option for us as well.
I have used Better Impact for a couple of different organisations, and the system is great for managing volunteers. It's useful for tracking compliance data, rostering volunteers, and reporting on just about any aspect of your volunteering journey.
Our organization just started working with Better Impact and they have been very helpful during the launching time. Excellent chat sessions that you have at your fingertips. I recommend anyone to join the user groups because it is very informational.
Our organization has our Better Impact accounts organized by state as we cover a large portion of the Midwest. I love how organized BI is and how easy it is to access my volunteer profiles and information. Uploading documents is a breeze and everything is organized and user-friendly! The only change I would make is to name Better Impact and My Impact (the app our volunteers use) the same thing to avoid confusion.
I am an admin volunteer and a volunteer user of Better Impact.
I would love to learn more and help facilitate expanding the use. Some districts have, for example, set up site for camp hosts. I would love to help out district set one up.
Better Impact has been very useful in volunteer outreach
Better Impact has been very useful in sending out mass messages to reach volunteers, which is a huge help to keep admin time down! It is also great to plan our programs for volunteers to see and support with.
Better Impact has simplified the daily tasks of scheduling and communicating with volunteers, giving me time bk in my day to expand my role. It did take me a while to learn the in and outs of some of the features but whenever I am stuck, I can go to help topics or better yet talk to a real-life human that helps me!
There are many helpful aspects to this software, but it also has its limits and has things on there that are never used. For a small organization, it does what we need it to do.
This system made such a difference to the development and coordination of the Volunteer Service. With over 500 team members, the system ensures that we can manage compliance with training, manage expiry dates for mandatory training/driving licences/working with children cards etc, organise rosters and ensure we can acknowledge years of service/hours of service and birthdays. Having used it for the past 11-years, I have found the team at Better Impact approachable, responsive and always looking at ways to make changes to ensure it is suitable for current volunteer needs
Great little app that is able to help volunteers access organisations as well as being able to organise volunteers appropriately. I believe Better Impact just needs to have an updated interface and then I would say it is perfect but it is super practical and very useful little app!
Better Impact has been very helpful with navigating the volunteer space. We have 4 organisations of volunteers and are about to have a 5th that we need to make sure all the compliance and activities are in place. I'm really enjoying it and so are our volunteers.
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