Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
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Is Better Impact legit?
Better Impact (betterimpact.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how easy the platform is to navigate for scheduling tasks and organizing volunteer activities efficiently. People really appreciate the comprehensive tools that save time daily and keep all important information centralized in one convenient place.
Though some reviewers noted that certain advanced features took time to learn or required additional support during onboarding, most users still find the software intuitive. Administrators and volunteers alike genuinely enjoy using the system every day to streamline communication, manage schedules, and easily track engagement. Users also love the helpful chat sessions and user groups available to discover new ways of making tasks productive.
Auto-generated from all reviews of this business. For reference only.
Wonderful Platform! Our organization has been using Better Impact for almost 1 year; while I am new to the platform (I am the new Volunteer Coordinator), my previous Coordinator did a fabulous job with the initial setup. The user interface (UI) is friendly and not overwhelming. This entire platform helps me feel organized and productive in more ways than I thought possible!
Reply from Better Impact2025-06-25
Thank you for your wonderful feedback! We’re glad the platform is helping you feel organized and productive, and it’s great to hear the transition was smooth thanks to a solid setup. Welcome to Better Impact—we're excited to support you in your new role!
It's a wonderful website and tool for our office and volunteers! I especially adore the recent complete remodel of the admin side! I hope to see the volunteer side get some overhauls as well!
Reply from Better Impact2025-06-25
Thank you, Daniel! We’re so glad to hear how much you and your volunteers are enjoying the platform—especially the recent updates to the admin side. We appreciate your feedback on the volunteer side too—it’s definitely on our radar!
Very user friendly and a great way to schedule and communicate with volunteers.
Reply from Better Impact2025-06-25
Thank you Tiffany! We're happy to hear that you find the platform user-friendly and effective for scheduling and communicating with your volunteers—that’s exactly what we aim for!
In my opinion, Better Impact has truly been a wonderful! From the very beginning, their team has demonstrated a genuine commitment to ensuring our success. What stands out the most is their exceptional accessibility. The readily available chat option is a game-changer, allowing us to get quick answers and support whenever we need it.
Beyond their immediate responsiveness, Better Impact offers a wealth of resources to help us maximize the potential of their software. The numerous training videos are clear, concise, and easy to follow, and the various training opportunities they provide have been invaluable in deepening our understanding of the system's capabilities.
Their ability to explain how we could tailor the software to our unique operational needs has been amazing. Our organization utilizes volunteer management in a way that isn't exactly how the software was intended for. Better Impact has worked closely with us to configure and even generate specific functionalities that align perfectly with our workflows. This level of flexibility and support is what you hope for. We highly recommend Better Impact to any organization looking for a volunteer software tracking option and truly supportive software team.
Reply from Better Impact2025-06-25
Thank you, Jamie! We’re so grateful for your thoughtful and detailed feedback. It’s incredibly rewarding to hear how our chat support, training resources, and willingness to adapt the system to your unique needs have made such a difference. Your recommendation means the world to us!
Of the volunteer databases I have used, Better Impact is one of the easiest to navigate and user friendly for the volunteers. The ability to chat with a real human when needing assistance is great, the response time is always fast!
Reply from Better Impact2025-06-25
Hey Mykayla - Thank you for the great feedback! We're so glad you find Better Impact easy to navigate and that your volunteers do too. It’s especially nice to hear our live chat support has been helpful and responsive when you’ve needed it!
Better Impact is an invaluable tool when coordinating large numbers of volunteers who undertake differing roles. It allows scheduling of and communicating with volunteers easy and the reporting functions allow us to show the value of our work. There are lots of customisable options so it means you can really make it work for you.
Reply from Better Impact2025-06-25
Thank you, Emma! We're so glad Better Impact has become such a valuable part of your volunteer coordination. It's great to hear that we're helping you showcase the impact of your work!
The software has cut down in a great deal of administrative busy work by allowing our volunteers to update their own contact information, to sign up for shifts they can make and eliminates our staff from managing lists in multiple spreadsheets. The ability to send out emails and have multiple admins see that communication also saves plenty of overhead time.
Reply from Better Impact2025-06-25
Thank you for sharing this, and we're so glad to hear how much time the software is saving your team! It’s great that features like volunteer self-service and centralized communication are making such a difference in your workflow.
Support is excellent! I've had several occasions to request support in my 8 years as an administrator. Each time, customer service reps were responsive and each issue was quickly resolved.
Additionally, the ease with which I'm able to run reports and email volunteers is so helpful in managing the volunteers.
Reply from Better Impact2025-06-25
Thank you for your continued trust over the past 8 years Darlene! We're so pleased to hear that our support team has consistently delivered, and that the reporting and communication tools are making volunteer management smoother for you.
This has been a night and day difference from the pen and paper method of keeping track of volunteer hours we had been using, with all the "fun" of trying to accurately record hours and work locations for everyone! Moving to a new process, while having the potential for change issues at every turn, was surprisingly smooth for the vast majority of users and administrators. Once we demonstrated how intuitively the flow of recording each person's work location and number of hours for each shift, and the understanding how important it is for the accurate recording of same for each volunteer, the use and overall approach to the system became probably one of the best received and quickest adopted systems we have in our organization! From someone who has seen their share of programs, process changes, systems training, and several new adoption trainings for staff groups from 10 to 1000, this ranks in my top five and I couldn't recommend it more!
Reply from Better Impact2025-06-25
Thank you, Ted! Your feedback means a lot—especially coming from someone with such extensive experience in systems and training. We're thrilled that the shift from pen and paper to Better Impact was smooth and well-received, and it’s an honor to be counted among your top five systems!
The most efficient way to organize volunteers and disseminate information to all quickly!
Reply from Better Impact2025-06-25
Thank you, Heather! We're delighted to hear that Better Impact is helping you organize volunteers efficiently and communicate quickly—exactly what we designed it to do!
I have been using Better Impact for years in the volunteer realm and WOW it is the best system I have had the pleasure of using. If you haven't switched yet... you should. Easy to use for volunteers of all ages and backgrounds too!
Reply from Better Impact2025-06-25
Thank you, Michelle! We’re thrilled to hear that Better Impact has stood out in your experience over the years. It’s especially rewarding to know it works well for volunteers of all ages and backgrounds—thanks for the enthusiastic endorsement!
This is what it feels like to have full control in your hands.
Great software. Customizable. Easy.
I have explored several other options, but none match up to our needs like BI. I know I am not using it to its full potential, so I can only imagine how much better it can get and continue to get.
1000% Reccommended.
Reply from Better Impact2025-06-25
Thank you for the glowing review Jay! We're thrilled that our software gives you the control and customization you need. It’s exciting to hear you’re already getting great results—and there’s even more potential ahead!
We utilize this platform for our volunteers and employees. It has been an instrumental tool to help us organize our volunteer requirements and schedules.
This system is user-friendly and can be learned quickly. Several of our volunteers are retirees who have an entry level understanding of computers. They are easily able to utilize the platform across all their devices - laptops, tablets and phones.
Reply from Better Impact2025-06-25
Thank you for the thoughtful review! We're so glad the platform has been a valuable tool for both your team and volunteers. It’s especially great to hear that it’s accessible and easy to use across devices—even for those newer to technology!
This software has made my coordination job SO much easier! I love how customizable it is, and how effective of a tool it is. It's worth every penny!
Reply from Better Impact2025-06-25
Thank you, Nicole! It's great to hear that Better Impact has made your coordination work easier and that you’re finding real value in its customization and effectiveness. Your kind words mean a lot!
"This is a great program for managing volunteer activities. It meets our needs with its flexibility and functionality—without the high cost or extensive administrative resources required by other volunteer management systems. While it works well for its intended purpose, enabling better communication between volunteers would add even more value. The support team is phenomenal—always quick, helpful, and friendly."
Reply from Better Impact2025-06-25
Thank you, Pamela! We're glad Better Impact is meeting your needs efficiently and cost-effectively, and we truly appreciate your thoughtful feedback on enhancing volunteer communication. It’s also wonderful to hear our support team has been there for you—I'll be sure to pass that along!
Our volunteers were skeptical initially, but once they were shown how easy the system is to use, they are all on board. It is very user friendly, from both the admin side and volunteer side. We are so glad we swtiched.
Reply from Better Impact2025-06-25
Thank you, Sandy! It’s fantastic to hear that your volunteers quickly embraced the system and that it's been user-friendly for everyone involved. We’re so glad the switch has been a success for your team!
Great program for managing volunteer activities. Enabling better communication between volunteers would add value to the program.
Reply from Better Impact2025-06-25
Thank you for the great feedback! We're happy to hear the program is supporting your volunteer management, and we appreciate your suggestion—enhancing volunteer-to-volunteer communication is a valuable idea we’ll keep in mind.
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