easy to navigate and is intuitive
Customer support is top notch and fast. The software itself is easy to navigate and is intuitive. I like that volunteers are in the driver's seat to opt in for shifts that work for their busy schedule.
About Better Impact
Data updated- Website
- betterimpact.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 41 reviews
- Replies to negative
- 50% (1/2)
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About this business
Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
Written by the business, not verified by us.Is Better Impact legit?
Better Impact (betterimpact.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how easy the platform is to navigate for scheduling tasks and organizing volunteer activities efficiently. People really appreciate the comprehensive tools that save time daily and keep all important information centralized in one convenient place. Though some reviewers noted that certain advanced features took time to learn or required additional support during onboarding, most users still find the software intuitive. Administrators and volunteers alike genuinely enjoy using the system every day to streamline communication, manage schedules, and easily track engagement. Users also love the helpful chat sessions and user groups available to discover new ways of making tasks productive.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent support
Excellent support! Terrific and intuitive software!
Better Impact is great for my teen…
Better Impact is great for my teen volunteers.
I have been using BI for 3 years and it…
I have been using BI for 3 years and it has made a huge difference to the time I spend doing rotas. Its easy to send emails to specific volunteers and to all when needed. Volunteers find it easy both on a computer and on the app. We introduced training on it this year, and I know there is still so much I can learn to improve my time management and make use of the reports.
Cost prohibitive
This app is useful, not as easy to navigate as some other volunteer apps we have used. The fee structure is on the higher side, and as a non profit we felt a platform managing 300 registered volunteers, $856 was too expensive. Signup Genius met our needs at a more affordable price.
Serious Concerns as a New User – Missing Basic Functions, Limited Merge Tags, and Ongoing Workarounds
I’m a relatively new user to Better Impact but have 7+ years of experience with another platform called Planning Center. Unfortunately, I’m beginning to feel like I’ve made a serious mistake choosing Better Impact. From the start, I was led to believe in sales calls that Better Impact offered similar functionality to other volunteer management platforms. However, I’ve been shocked at how rudimentary and limited many of the features are. One major limitation is the extremely restricted use of merge tags. I cannot personalize communications in any meaningful way when assigning volunteer shifts, sending out new user login information, referencing activities, or building effective email templates. This drastically reduces the functionality of automated and scheduled communications — something that should be a baseline feature in any modern volunteer management system. Another frustrating issue is how poorly the system handles group volunteering. The hours logged for a group are calculated as if the entire group is a single person, rather than multiplying hours by the number of group members. This means that every time a group volunteers, I have to manually calculate and update the correct hours. This isn’t just inconvenient — it’s a step backward. It actually takes more time than the Excel spreadsheets we were using before Better Impact. There’s also a serious design flaw with the Feedback Fields. While you can create custom feedback fields for individual groups or jobs, those fields are applied globally — meaning that once a feedback field is added, it appears for every volunteer in that role, regardless of context. This makes the feature nearly useless when you’re trying to tailor questions or responses to specific teams, programs, or group activities. One of the most surprising gaps is the lack of automated shift notifications when administrators assign volunteers or groups to shifts. There is no option to trigger an automatic email that tells the volunteer their assigned time, location, and role — nor is there an option to include a button to accept or decline the shift. This kind of notification system has been standard in other software platforms for over a decade. Having to manually notify volunteers each time we schedule them completely defeats the purpose of using a digital volunteer management tool in the first place. These are just a few examples of important basic features that are missing with Better Impact, and I run into new — and honestly shocking — limitations on a near-daily basis. I am beyond frustrated and sick about the thought of all the hours, money, and energy I’ve invested into this platform, not to mention the trust we’ve asked our volunteers to place in it. I’m now seriously considering switching to another software provider, even if that means starting over. The goodwill we risk losing with our volunteers is not worth the continued time waste, confusion, and inefficiency caused by Better Impact’s limitations. I’ll continue to post specific issues and feedback as I encounter them. But I’m asking sincerely: is there a roadmap or plan in place to address these gaps? Because right now, Better Impact is falling far short of expectations — both in comparison to other platforms and to what was presented in your sales materials.
Reply from Better Impact2025-08-13
Thank you for sharing your experience, and for taking the time to outline your concerns so thoughtfully. We’re truly sorry that the platform hasn’t met your expectations so far, and we completely understand how frustrating that can be. Our team has already been in touch with you directly to better understand your needs and to explore any available configuration adjustments or workarounds. That follow-up is ongoing, and we remain committed to helping however we can. Your feedback has also been logged and mapped within our product suggestion system. It will be reviewed alongside input from other members as part of our ongoing development planning. For members, our development roadmap is accessible from the Feedback section within the admin side of the software, where you can see what’s in progress and what’s under consideration. At Better Impact, we are always working to improve—guided by the needs and voices of our member community. Your voice matters to us, and we thank you again for bringing your perspective forward.
Better Impact
BI is a fantastic platform that empowers our service to recruit and manage volunteers who genuinely make a difference in the community. Although a few features could be improved, its intuitive interface and robust toolkit make it an invaluable part of our daily operations. We use it constantly and wholeheartedly recommend it."
Reply from Better Impact2025-07-31
Hey Trent - Thank you for the fantastic review! We’re thrilled to hear that Better Impact is playing a key role in supporting your volunteer efforts and community impact. It’s an honor to be part of the important work you do each day!
Fantastic and user-friendly platform
BI is an excellent platform that helps our service recruit and manage volunteers who truly make a meaningful impact in the community. It’s user-friendly and packed with tools that support our daily work. We rely on it every day—and would absolutely recommend it.
Reply from Better Impact2025-07-31
Thank you for the kind words Olga! We're so glad Better Impact is helping you recruit and manage volunteers who are making a real difference. It's great to know the platform supports your work and is a trusted part of your operations.
Very good and reliable software
Reply from Better Impact2025-07-31
Thanks Andria!
The onboarding was excellent
The onboarding was excellent. We were pleased with the 30 minute call. Then we were able to use the chatbot with great success.
Reply from Better Impact2025-07-14
Thank you for the review James! We're so glad to hear that the onboarding process met your expectations. It’s great to know the chatbot has been a useful tool for you as well. We’re here if you ever have more questions or want to explore additional features!
Praise from a long-running client for a great tool, helpful support team
Better Impact has been very useful to let us track our volunteer signups and time worked. Additionally, when we wanted to run an analytics project on our data, the support team was helpful and pointed us in the right direction. We were able to export all 15 years of our data in a clean format and derive valuable insights. Thanks BI team!
Reply from Better Impact2025-07-14
Thank you so much, Andrew! We truly appreciate your long-standing support and are thrilled to hear how valuable Better Impact has been in tracking volunteer signups and hours over the years. It’s great to know our support team could assist with your analytics project and that you were able to export and gain insights from 15 years of data. We’re grateful to be part of your journey—thanks for being with us!
We've been using Better Impact for four…
We've been using Better Impact for four years and it is such a great tool for volunteer management. If you ever have a question, their online chat function is very convenient.
Reply from Better Impact2025-07-11
Thank you! We're so glad Better Impact has been a helpful tool over the past four years, and it’s great to hear that the chat support has made getting help quick and convenient when needed.
I've really enjoyed using Better…
I've really enjoyed using Better Impact. One of the features I appreciate most is how easy it is to communicate with volunteers. Whether I need to send a quick message to an individual or reach out to everyone, the platform makes it simple. The ability to send bulk messages saves me a lot of time and ensures everyone stays informed. I also love the option to share reminders—it helps keep everyone on track and reduces no-shows. Overall, it's made coordinating and managing volunteers much more efficient.
Reply from Better Impact2025-07-07
Hey Kayla - Thank you for the great feedback! We’re so happy to hear that the communication tools are making your work easier and helping keep your volunteers informed and engaged. It’s wonderful to know that Better Impact is bringing more efficiency to your coordination efforts!
Better Impact is a great tool for…managing volunteers
Better Impact is a great tool for managing volunteers—it’s very user-friendly and makes it easy to keep track of volunteer hours, schedules, and the various activities they're involved in. It’s been especially helpful for organizing shifts and ensuring everything runs smoothly. One small improvement I’d suggest is adding a few more options for tracking volunteer permits. Other than that, it’s a fantastic platform that really simplifies volunteer coordination. Highly recommend for any organization working with volunteers!
Reply from Better Impact2025-07-07
Thank you for the thoughtful and encouraging review Mariana! We're so glad Better Impact is helping streamline your volunteer coordination and keep everything running smoothly. Could you elaborate on what you want to track related to volunteer permits and perhaps give us an example of one?
We've been using Better Impact for 7…
We've been using Better Impact for 7 years and it only gets better. It's comprehensive and makes managing volunteers so much easier, and we get positive feedback from volunteers all the time!
Reply from Better Impact2025-07-07
Thank you for your continued support over the past 7 years Sarah! We're thrilled to hear that Better Impact keeps getting better for you and that your volunteers are enjoying it too—that kind of feedback means everything to us!
I've used Better Impact for years now…
I've used Better Impact for years now and it is so valuable in helping us administer and track volunteers. There are things I'd like it to do but the support and continual improvements makes it hard to give anything but top marks for this software.
Reply from Better Impact2025-07-07
Hey Dan - Thank you for your loyal use and thoughtful feedback! We're glad Better Impact continues to be a valuable tool for you, and we truly appreciate your recognition of our support and ongoing improvements.
Great Volunteer Management Tool
A user-friendly cloud-based platform that makes complexing scheduling of volunteers clean, strategic and trackable. Whether scheduling is volunteer driven or assigned by the organization, Better Impact allows for a one-shot overview of needs, resources and gaps. It has made communication more efficient and has plenty of band-width in terms of functionality to expand as needed. The dashboard is a great feature and provide useful and compelling analytics of your volunteer engagement and commitment overall. With a program operating non-stop and driven by volunteer resources, Better Impact is used on a daily basis. Implementation was straightforward and the onboarding support of the Better Impact team in terms of training on each module was excellent.
Reply from Better Impact2025-06-25
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Volunteer Impact is helping streamline your scheduling and communication, especially in such a dynamic, volunteer-driven program. It's great to know that the dashboard and our onboarding support have made a strong impression—your success is exactly what we aim for!
The software is easy to use
The software is easy to use and very adaptable to meeting your needs. If you have a question or are unsure of anything, help is but a phone call or email away.
Reply from Better Impact2025-06-25
Thank you for your kind words! We're glad to hear that you find the software intuitive and adaptable, and it’s great to know our support team has been there when you’ve needed them.
MCSCAAA has been using Better Impact…
MCSCAAA has been using Better Impact since 2020. It is an AMAZING tool to utilize for your organization!! Highly Recommend!!
Reply from Better Impact2025-06-25
Thank you for the enthusiastic recommendation! We're delighted to hear that Better Impact has been such a valuable tool for MCSCAAA over the years.
We have been using Better Impact for…
We have been using Better Impact for over 5 years at our school. Excellent chat sessions that you have at your fingertips. I love how you can connect to the community at large. We also use this platform for our church carnival. I would definitely recommend Better Impact for your business. ~Therese Alonso, Nativity Catholic School
Reply from Better Impact2025-06-25
Thank you, Therese, for sharing your experience with both your school and church events! We're so pleased to hear that the platform supports your diverse needs and that our chat support has been helpful along the way.
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