Personalized big stuffed animals are our speciality.
bigplush.com (bigplush.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 25% give 1 star; The business has replied to 29% of negative reviews. Last updated 2026-09-06.
The quality of the item was good, however the fur they had used was different than the one in the picture (the one that i wanted and expected). I phoned customer service and the owner offered me a full refund. Very nice man and no hassle on my end at all.
I was surprised at how fast my order was processed and how soon my order was shipped. The package was received 2 days before I thought it would arrive! This was awesome. Also if I had not known was I was going to purchase before viewing this site I may have looked for days because the selection is enormous! I ordered the Big Plush Moose and am not disappointed. It is extremely soft and precisely the size it was described as. Overall I am very satisfied with my product and the service. I will not hesitate to reccommend this website to a friend, and I would return to this site for another purchase readily!
Ordering was easy. Updated tracking sent to email. On time delivery. Completely using this site again in the near future and would recommend to everyone. :-)
Because it said it would get there on Valen times day(on the website) even after I ordered a custom ribbon to go around the Bears neck the day before Valentine's Day I figured it wouldn't so I called and it wouldn't have if I didn't tell them to go ahead and leave it blank. Other then that good service and it made her hay when it got there yes on time Thanks
I like the bear but it has issues. The head was hand sewn in one place and it shows. the neck (left side back) needs to be sewn up as there is a hole. For what I paid this is disappointing. I say final inspection needs to be tightened up at the bear factory. I would recomend your company to others, but will STRONGLY advise them to have a needle and thread handy when the bear comes in. Delivery was perfect, The wife got up V-day morning said hi happy V-day and went to the bathroom. I checked the porch and the bear was there. I placed the huge box on her side of the couch and waited for the fun. WIth the exception of the hole in the neck it was pretty much spot on. Thank you
excellent choices available that will mess with your mind. never saw so many choices sooo large. will shop here again.
First time shopper and experience was smooth and painless. Shipping was easy and fast daughter was happy and very pleased
Had a issie with the shipping address and plush bear made sure my bear was still delivered on time for v day.
Everything was great except one thing. The eyes was a little off from the nose and mouth. Other than that no issues.
I bought the plush moose for my wife and she absolutely loves it! It's exactly as advertised and arrived on time.
i got the six foot rose. With a personalized bow. First thing I noticed after un boxing is it so curved or warped it looked like a " C" when I pulled it out of the box. Then I look at the leaves and two of them were coming apart at the seams. The rose was so wrinkled it barely resembled a rose by valentines it still hadn't relaxed. the bent rod had punctured on the bottom of the stem. The worst part was the personalized ribbon was tied so the personalized part was IN THE KNOT. I didn't even waste my time complaining since I thought bigplush.com was a rip off site and I got ripped off. But since you sent me this I will tell you . I bought my wife some jewelry instead. After I gave her the necklace I then went to my truck and got this so called six foot plush rose. When I showed it to her we had a good time making fun of this thing I had wasted 160 or so bucks on. She called me an idiot for falling for an online scam. Needles to say it hit the trash valentines night. Thanks for nothing. I just received a call from the owner! Got refunded 100% I am going to give these guys another shot. Just no roses:p
Bought the 3ft Teddy Bear for my daughter for Valentine's Day. It arrived the day before Valentine's Day (I didn't expect it to be here bc I didn't pay extra money & I ordered just a few days before this holiday. I even added the voice recording & personalized ribbon. She adores her bear. It is soft and very, very precious. Just extremely cute. We had a house fire (lightning struck our home) & daughter lost her stuffed animals and she was extremely excited when she got this huge, super precious teddy bear. Thank you!
The bear i ordered came in perfect condition. However, someone messed up when making the ribbon and misspelled the lettering. I tried several times to contact the company via their email, messaging system through my account on their website, and phone call. No responses for the first two whatsoever; my phone call went through the second time i called, but since it was after hours he said he would leave a message to the morning shift upper management and i would receive an email as to when a replacement ribbon would be shipped. Never received such email. Now i have a bear with an incorrectly written message. Disappointed. Update: i got contacted by Mike who was really friendly and reassured me that a ribbon would be sent out the next day, which it was. Would definitely recommend this company to anyone.
Hi, It was great to speak with you by phone today. Glad we could get this matter cleared up. We sent you an email with new tracking # - so let us know if you did not get it, or if and/or when we can help in any other way. We appreciate your business.
I ordered this bear for my girlfriend for a change in valentines day gift. She was so surprised and she loved it. It is huge but well worth the price to see the reaction of her face when it was shipped.
I ordered the 6foot rose. I was quite disappointed in the packaging. The rose was obvious squeezed and squished into the package. In fact, it looked a bit deformed and I had no choice but to present it as-is on valentine's day. Not very impressive. I will most likely not recommend bigplush to anyone because of this. Valentine's Day is important and presentation is a big part of it... bigplush failed me :(
Hi, we're really sorry to hear that the rose came out of the box in bad condition. We are actually working on a brand new design box for this, as the shipping carriers can be rough with these tall and slender boxes. In any event we feel bad and want to help. Therefore you should check your email for a communication from us that I think may help a little. Please feel free to call directly at 1-800-238-9481 anytime to let us know how we can help more. We tried calling you but it kept ringing and there was no option to leave a message. So check your email for the communication from us that we just sent, and then call or email us to let us know what more we can do. Thanks!
I was expecting to have it stuffed with soft material but it was very firm and she put it as "uncuddley" but she still love it. The only other problem is that some of the stitching I found on the bottom seemed weak and was too visible. Other than that, it was pretty good
Great quality and customer support. Happened by chance to receive a bear of poor quality and they resolved my issue quickly and with no frustration on my end what so ever.
I ordered a teddy from bigplush, there were a few complications along the way. However, these issues were resolved immediately, I am therefore very very happy with the outstanding customer service from this company. Would definitely recommend.
Hi Maria, I just tried calling you by phone and left a voice message with my callback number. I know you are in the United Kingdom, and we are in the USA but I think I got the time difference timed ok. Please reply back either by phone or to the email address I gave in my phone message today, so we can work together to make sure you are happy. Thanks again. -Mike
My experience has been horrible. I ordered the 5ft teddy bear on January 10th. According to the e-mail they sent me it was shipped on the same day with a "Guaranteed" delivery date of January 20th. I still have not received my bear and when I called them a week ago they said he would call me back because his servers were apparently down. He also told me he would send it out via UPS and send me an email when he did. So far he has not done that either. So after me calling several times getting no response and leaving voice mails I will be calling my credit card company and having them cancel the order. Horrible experience and from other reviews on the bear i ordered its not even 5ft like it claims to be.
Hi Luc, It was nice speaking with you last week, as we worked to get this issued cleared up. As we discussed, you had originally placed your order on January 10th and selected this shipping method: "*FREE* SHIPPING: WILL Arrive by JAN. 20th". We shipped your order on January 12th via US Postal Service Priority Mail with this tracking # 9405515901484987039124. When I track that number at usps.com, it shows that your order was picked up from us on January 12th and was in transit to you at that time. However there are no further tracking details after that. Obviously this was another US Postal Issue, as we have had similar delivery issues recently with Priority Mail - and have had several meetings with the local Postmaster. (As a side note, we have now stopped using the Postal Service for the majority of new orders because of incidents such as this). As we discussed, after your order never arrived you did indeed contact us - and we did indeed promise to re-ship to you again - this time using UPS instead of the Postal Service. And as we discussed, that promise was not kept - thus causing you to submit your original review. (We have since added additional administrative staff to help keep up with our growing customer volume - so these things that should never have happened in the first place do not happen in the future). After reading your review, we then spoke with you, and as you know, we finally DID re-ship your order on Feb 3, 2015 via UPS with UPS tracking # 1ZE710V90398634314. I just tracked it at ups.com and it shows that it was delivered to you on Feb. 7th. Since we have not heard back from you since then, it appears all is OK now. However we want to make sure, so please either reply back here to let us know if your issue was resolved to your satisfaction - or if there is anything more we need to do to help. Thank you for your business. ------------------------------------- BELOW is the ORIGINAL Priority Mail Tracking information for the original order that was not delivered by the Postal Service, and after that is the new UPS Tracking info. for the NEW re-shipment that WAS delivered by UPS: ------------------------------------- Tracking Number: 9405515901484987039124 Image of a progress bar displaying in-transit status in-transit Expected Delivery Day: Tuesday, January 13, 2015 Product & Tracking Information Postal Product: Priority Mail 1-Day™ Features: USPS Tracking™ Up to $50 insurance included Restrictions Apply Priority Mail Insurance info icon DATE & TIME STATUS OF ITEM LOCATION January 12, 2015 , 6:02 pm Departed Post Office NEWARK, NJ 07105 Your item has left our acceptance facility and is in transit to a sorting facility on January 12, 2015 at 6:02 pm in NEWARK, NJ 07105. January 12, 2015 , 5:08 pm Picked up by Request NEWARK, NJ 07105 January 10, 2015 , 5:34 pm Shipping Label Created NEWARK, NJ 07105 ----------------------------------------- 1ZE710V90398634314 Updated: 02/07/2015 12:28 P.M. Eastern Time Delivered Request Status Updates Delivered On: Wednesday, 02/04/2015 at 12:48 P.M. Left At: Porch Proof of Delivery Shipment Progress What's This? Location Date Local Time Activity Farmingville, NY, United States 02/04/2015 12:48 P.M. Delivered 02/04/2015 5:02 A.M. Out For Delivery 02/04/2015 1:54 A.M. Arrival Scan Secaucus, NJ, United States 02/04/2015 12:23 A.M. Departure Scan Secaucus, NJ, United States 02/03/2015 6:34 P.M. Origin Scan United States 01/31/2015 12:44 P.M. Order Processed: Ready for UPS
Shipped quicker than expected, and what I wanted. Is there more to ask for?
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