Bikeflights.com

booking was easy

booking was easy. help desk was great. bike arrived on time. great experience.

Bike shop worked well with bike…

Bike shop worked well with bike flights. The shipping cost was far less than what retail shipping companies charge.

Great service

Great service , communication. Can't say enough about Bikeflights making my shipping easier.

I tried to call twice yesterday after…

I tried to call twice yesterday after booking, realizing I made a mistake, but no one calls back and no one answers during business hours

Easy peasy!

Easy to arrange, quick shipping, satisfied customers (both selling and receiving)!

Easy to book

Easy to book. I got a refund for an order I made a mistake on, no issues. Revised order was no problem.

A fantastic service great service…

A fantastic service great service representative answered my questions and helped get it going!!

The simplicity of using Bikeflights through there online service was convenient.

The simplicity of using Bikeflights was convenient and straight forward in addition to the savings passed down to the consumer was gratifying.

Got the bike

It was easy to set it up.

It was easy to set it up, I recommend

Very Efficient

They were very responsive by phone when I had to make changes in my order

GDMBR section 4 2026

Bike arrived in CO with no damage and surprisingly ahead of time. The charges were very reasonable. This is the third time I used them. They are consistent and reliable. Thank you Bikeflights.

Terrible experience.

I just don’t get what added values it provides. They send it through UPS as any package. I received my two bike broken and no way to get paid for repairs, plus 3 day of not having our bikes during our vacation. Then got additional charges with no chance of disputing them.

I found the BikeFlights service to be…easier than expected

I found the BikeFlights service to be surprisingly easy and fast, and the staff to be exceptionally helpful. The only downside -- which was almost certainly not BikeFlights' fault -- was that there was some minor damage to my bike, which was repaired easily and without cost.

Paid for next day delivery one where…

Paid for next day delivery one where did I read that a signature was required. So it wasn't delivered.

Bike Flights is the best.

Top Notch Customer Service!

The customer service team at BikeFlights was incredibly fast in assisting me with my bicycle shipping needs. I owe them a debt of gratitude.

First time shipper (had to pick the toughest one.)

Extremely thorough, professional and caring about the end delivery status! Multiple eyes on the shipment of a very heavy and bulky Ebike. Arrived "safe and sound!"

I feel lied to.

This is a hard review to write as the service was excellent. We got a quote from the UPS Store to ship a bike, $699. I went on ChatGPT and asked for a solution. It was reccomended we use Bikeflight. Our quote was about $290. We were thrilled. Everything went great. Until yesterday morning I received an email saying we measured wrong and we were being charged an extra $4.93. My problem is that UPS measured my box while I watched and the size i provided was the exact size of the box. So I’m just bummed. It’s not the money, it’s the uncertainty in using the service again. My husband is constantly buying and selling bikes and this was going to be my answer to shipping.

Displeased with international service

I called in May or June 2026 and spoke with a Bikeflights agent about shipping my bike and gear from Phoenix, AZ to Montreal, Canada. The conversation went well. She said it may take two weeks to ship the bike as going through international customs will delay things. Based on this information, I put on my calendar to arrange for shipping on Thursday, July 30 to allow the bike two weeks to arrive and then allowing the Montreal bike store up to a week to reassemble it as they specified. My bike shop said they could assist me with packing, so my bike (in one box) and gear (in another box) were packed and ready to go at noon on July 30. I started the Bikeflight website process at the bike shop using my phone. Then, I received an email back saying they need a Statement of Purpose for why I'm shipping my bike. Fine. At home, I type up a quick statement. Then, they say that wasn't good enough and they advised that food, fuel, and powdered Gatorade can't be included in the shipped contents. I even had to provide my packing list - with Gatorade omitted from it. Besides, Gatorade, I had no food and, of course, there was no fuel among my contents. Then, they say it won't be picked up by UPS until Monday, August 3 as they have 1-3 business days to provide the shipping label and arrange pick up. So while they originally said allow two weeks to ship, they need an additional up to five days (if the 1-3 business days includes a weekend, as is the case in my situation). Also, when I called Bikeflights, they say I can't speak with someone in their international shipping side. It seems their domestic USA customer service is quite good, but customer service for international customers I would characterize as poor. I don't understand why I can speak with someone if my need is domestic (USA) but I can't speak with someone if my shipping destination is international. To be fair, they did a decent job of responding to emails but this could have been done much more easily with a phone conversation. And I'm quite frustrated that no one mentioned the additional 1-3 business days for shipping when I have a defined start date with a friend in Montreal for a three-week tour to Michigan. Finally, I didn't see and wasn't given a list of prohibited items like food (Gatorade). The communications from Bikeflights' international group is poor by their design. They should have just told me at first to allow one month to ship which would include provision of the shipping labels (up to five calendar days) and they should have provided a recommended list of prohibited items (like food/Gatorade) to customers. Finally, their international group should be equally accessible by phone as their domestic group. Its all the same company, after all.