About Bob's Sports Chalet
Data updated- Website
- bobssportschalet.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 81 reviews
- Replies to negative
- 0% (0/19)
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About this business
Bob's Sport's Chalet specializes in outdoor gear and clothing for ski, snowboard and hiking. We carry over 100 of the top brands including: The North Face, Patagonia, Salomon, Under Armour, Burton, Spyder, Descente and Obermeyer. Visit us online or at...
Is Bob's Sports Chalet legit?
Bob's Sports Chalet (bobssportschalet.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that their packages arrive promptly and safely in perfect condition across various regions. Consumers also appreciate the remarkably smooth ordering process, helpful customer communication, and fantastic prices on unique, hard-to-find items that are difficult to locate elsewhere. However, some people mentioned receiving incorrect or slightly damaged merchandise and experienced noticeable frustrations when trying to arrange product replacements or returns. A few other reviewers also noted occasional shipping delays, tracking update lags, or strict policies regarding exchanges after placing their online orders.
Auto-generated from all reviews of this business. For reference only.What people say
Birthday gift
The shoes were a gift for my daughter. They were delivered on time, and my daughter is very happy with the shoes!
MISSIN ITEM NO HELP FROM COMPANY
The item was shipped but states at one point since June 13th today is July 16th. They refuse to file a claim or do anything about this for another week to week and a half. I think this is sad for any company to take this long. I called the company and right from the start she was down right rude in her tone and stated "if this call is strictly about that order there's nothing else I can do. Goodbye." So I am out money and product. I suggest if ordering online shop else where. I never had a company not take care of the customers issues immediately or in a timely manner. This is definetly not a timely manner.
The only store that still sold the…
The only store that still sold the jacket I was looking for. Great price and shipped quickly.
Great Experience Despite My Initial Concerns
Wanted the older Patagonia 26L backpack in a specific green buckhorn green color, but it was sold out everywhere. I found it on Bob’s website, though I had never heard of the company before. After doing some research, I found a lot of mixed reviews. One Reddit post suggested calling the store to confirm the item was actually in stock, so I did just that before placing my order. I live in Brooklyn and paid for 3 day air shipping $11 just to be safe, but I actually received it the very next day. I’m really happy the experience turned out so well because I was pretty worried at first. In the end, getting this backpack was totally worth it haha.
Is it really a good idea to order…
Is it really a good idea to order online from a place called Bob's Sports Chalet? I wasn't sure, but they had a Patagonia jacket I wanted to give my kiddo, so I did. After receiving it on 3/2/26, the jacket unexpectedly started to come apart soon after. The website states 30 days to return merchandise but for some reason they set the cutoff to 3/27/26. I emailed the site, explaining the issue. I was ignored. I emailed once more. Ignored. And again. Ignored.
Good communications and quick service
The shipping was very fast
The shipping was very fast! Most comfortable shoes ever!
Easy ordering
Easy ordering, quick delivery. And I grew up in Bristol, so I was surprised and pleased to order from Bob’s Chalet.
The website was easy to navigate
The website was easy to navigate. And my item was delivered ahead of schedule!
Do not buy performance ski boots at Bob's Sports Chalet
I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged I do not believe that Bob's Sports Chalet gave me the same courtesy.
Men’s underwear
Found the Saxx underwear I wanted
New Poles
Product was fairly priced and was a quick ship! My wife skied last week and loved the new orange poles that went well with her equipment!
Love u guys
Thank u so much for the binding they are awesome and got them at a great price. The delivery was very fast thank u again.
Easy online shopping
Easy online shopping. Item description was spot on. Quick delivery,and just what l needed. Thank you Bobs sports.
Awful online customer service
One of the worst customer service experiences I have ever had. I tried to email with them to exchange a Christmas gift and was given the runaround for 6 weeks without ever getting closer to learning how to initiate the exchange (which is clearly allowable per the policy on their website). Why they would choose to lose a customer (and that customer's family) over an inability to even elucidate an exchange policy, let alone make the exchange, is beyond me.
scammers
lies about warranty's do not buy from these scammers, my friend was pressured into buying more expensive skis than he was comfortable with because of some "warranty" which did not exist and now hes stuck with broken skis. dont buy from these scammers
Quick delivery
Quick delivery to the middle of nowhere. Thanks so much! They work great for snowblowing 👍
Great prices
Great prices. Quick service
10/10 recommend
I rarely write reviews but I was so pleased with my experience with Bob's Sports Chalet that I had share my experience. I have been wanting the North Face Nuptse Chukka for weeks but they were all out of stock on the north face official website. When I was able to finally order my size, I waited WEEKS only to get an email saying that my order was cancelled because they were out of stock. I found bobs sport chalet online and though I never heard of or ordered from them before I decided to give it a shot and my order literally came in 3 days!! The package and shoes arrived in great condition and I cannot recommend this place enough.
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