BookBaby empowers self-published authors with the world’s largest eBook and printed book distribution network, reaching readers in over 170 countries through 100+ retailers and distributors, including Amazon, Barnes & Noble, and Ingram. We provide a full range of publishing services, from book printing and formatting to cover design and Print On Demand. Based near Philadelphia in Pennsauken, NJ, BookBaby is proud to help authors share their stories worldwide.
Written by the business, not verified by us.BookBaby (bookbaby.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 73% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and supportive staff who patiently guide first-time authors through every single step of the entire publishing journey. Many people also appreciate the exceptional print quality, vibrant colors, and gorgeous professional book designs that consistently exceed their initial expectations. However, some reviewers were not happy with publishing errors, unexpected formatting issues, and frustrating communication delays that occurred after making their initial purchases. A few other people also felt that the editing services and the strict proofing process could be significantly improved for better results.
Auto-generated from all reviews of this business. For reference only.I was told that my order would be completed by the date I needed them and that didn’t happen. I’m not happy with the finished product also.
Hello, thanks for feedback. Your order looks to have shipped out exactly on the date it was estimated to finish so I'm sorry to hear it didn't arrive to you in time. A member of our support team will reach out to you directly to get more information on your quality concerns.
I love how easy and affordable this service is and I'm particularly grateful for the extra review of my files by the production department. It has certainly saved me from printing a book with errors. Thank you!
Bunch of scammers and liar. Expect to pay thousands for no sales and refusing to help you. Don’t expect any sales or cooperation from them.
Hello John, I apologize for any frustration but assure you that we are most definitely not a scam. The package you purchased from us included a discount of the ad development fee, but did not include a free advertising campaign. The metrics from your campaign are available through your account, showing tens of thousands of impressions and hundreds of clicks. We also have clear information on our ad page that the existence of an ad does not guarantee sales.
The service was easy to order. The price was great. The final product was awesome. The turnaround time was incredible.
The BookBaby people were very helpful for first-time authors.
Bookbaby is a great publishing company. The people listen to the clients and the book cover designers are amazing. I have had four books done through them and love them.
I like the well-informed and expeditious support during the "front in"; eg, project coordination, editing, design and production. I really dislike the Distribution process! After a pre-sell period to generate demand , my book is still "Temporarily Out of Stock" SIX WEEKS AFTER THE PUBLISHING DATE on Amazon, B&N.com as well as the wholesaler for bookstores (Ingram)!! This has created a lot of stress, missed sales and a very negative feeling about BookBaby.
Thanks for your feedback. We apologize for any frustrations you are encountering with your Print On Demand distribution. Our team has been working directly with Amazon and Ingram to determine why they are delayed in picking up your product from our warehouse and hope to have a resolution for you soon.
Great company! Always fast and friendly!
Great service Excellent employees
I am so happy I chose book baby for my writing! The website is so easy to navigate. I love the cover for the short story I wrote it could not be more perfect! I am excited to work with book baby on many future projects
Poor follow-up from the Account Exec. to the Production team. She should have personally met with them to find out what went wrong. She didn't. I'm going to write 8-10 more children's books about the adventures of Doodles and Molly, and Book Baby is not the caliber of printing and distribution company I want to work with.
Hello Bill, thanks for your feedback. I'm sorry you weren't happy with your book. Linda is a member of our publishing specialists team, so she is not the one to handle inquiries about manufacturing concerns. I see a member of our our production support team replied to you yesterday with the results of our investigation, and she is awaiting your reply.
Wow. Great service. Knowledge and a great product. I love my book.
Bookbaby was amazing and our books are even better than we hoped! Will be using again!
The final product looks fantastic—BookBaby did a great job with the design and printing. However, the biggest issue by far has been accessibility. Both major retailers and small independent bookstores have had ongoing difficulty ordering and restocking the book, which creates a serious barrier to reaching readers. Customer service is responsive in terms of communication, but ultimately not very helpful in resolving the underlying problems. As an author, it's incredibly frustrating to have a polished, beautiful book that I can’t get into the hands of my audience. BookBaby might be a fit for someone who only wants copies for personal use or direct sales, but I wouldn’t recommend it if your goal is wider distribution or bookstore placement.
I am old and not computer savvy - so the expert assistance of Frank and his team are very much appreciated. More power to you!
I am on my third book with BookBaby, and that is after having poor experiences with other self-publishing companies, including some big names. Any future books of mine will be published with BookBaby, and that is due in large measure to Ramona Pina and her team. I am a novice writer, and Ramona has consistently demonstrated her willingness to help and advise me on the best way forward. She is honest. professional, and incredibly prompt in her responses to all my questions. That alone is becoming increasingly rare in today's marketplace. I am all done shopping for self-publishing companies. I found a home at BookBaby, and I plan to stay home.
Book Baby is always available for consultation
The order was delayed several days. There were insufficient copies to fill the order, resulting in another delay. Then there was a problem with the back cover, resulting in every copy being defective, and the resolution after the fact has gone on for a week with no end in sight. I might change this rating depending on the outcome of the current problem.
Hello Ron, we apologize that there was an issue with the dust jacket file on the original printing that was not noticed by our graphics team when they did their review. I hope the reprinted dust jackets came out well and you were able to replace them.
Great customer service, the production staff were always available.
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