Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.
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Is Brello Health legit?
Brello Health (brellohealth.com) has a 4.6 out of 5 rating on OK.one, based on 196 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the highly affordable pricing structure and the exceptionally helpful support team that consistently guides people through every step of their health journey. Consumers often note that the enrollment process is entirely smooth and professional, while the provided quality medications help individuals successfully achieve their personal wellness goals.
Some reviewers were dissatisfied with the limited effectiveness of certain medications or experienced slower support responses when trying to resolve complicated account and renewal issues. A few people also mentioned facing unexpected hurdles regarding changing pharmacy providers or dealing with less responsive communication channels during their experience.
Auto-generated from all reviews of this business. For reference only.
We first ordered from Brello in Sept, 2025 due to the low price. And then we joined the Support group on Facebook and found it really helpful. Even after reading about companies with lower prices I ordered from Brello again because of the Thrive Support Group, thinking of it as a big plus even though my husband wanted to go elsewhere. But it started to feel like a game show as time went on. Do this and win a prize. Watch this and win a prize. And for someone who works a lot and has a family to care for and doesn't have time to play games it got boring and felt less supportive and kind of like a popularity contest. I'm not complaining because I never won, we don't need to advertise a company in our house, I just think the goal of the group has changed and that's disappointing. And It feels like the company goal has changed. I know they have to grow and offer more products but sometimes I feel like these other products are being rammed down my throat because they are pushed so much. I don't like feeling that if I take a glp1 I HAVE to take other peptides. And theyre pushing so many expensive creams and protein foods and machines. Buy this Buy that, buy buy buy. I can't can't can't. I valued the support when we first joined but it doesn't feel.like it's there anymore.
Reply from Brello Health2026-08-06
Hi ,we apologize for the experience you had and appreciate you bringing this to our attention.
We’d really like to take a closer look at your experience and help point you in the right direction. To protect your privacy & discuss the specifics of your account securely, a member of our team will be reaching out directly through the contact information on file so we can better understand your concerns and connect you with the appropriate resources. Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.
It will be a year in October since we started and my husband and myself are having a very positive experience with Brello health. I would recommended for sure.
Reply from Brello Health2026-08-04
Hello Stacy,
Thank you for taking the time to share your feedback. We appreciate you sharing your experience with Brello Health and are grateful that you chose to share your thoughts with others.
We’re glad to hear that you’ve had a positive experience. Providing clear information and transparent options for our members is something we value, and we appreciate you recognizing those efforts.
Thank you again for choosing Brello Health. We appreciate your feedback and look forward to continuing to support your experience with us.
I was in hospital during delivery, and my son was unclear on instructions. I’ve had many problems with Brello, while my child has had a great experience. I wrote CEO and was pushed off and condescended to. My experience isn’t worth your time. I have an MbA in marketing, do you could help me, or you can get some bad press.
Reply from Brello Health2026-08-10
We are truly sorry to hear about the difficulties you experienced, especially during such a sensitive time. We reached out to you through Trustpilot since we could not find an account with the information you provided. Please reach out to our team at your earliest convenience so that we can assist you thoroughly. Thank you!
They have always been very responsive to any questions and emails. Someone replies very quickly, never an issue!
Reply from Brello Health2026-08-03
Thank you for your wonderful feedback! We're so pleased to hear that our team has been responsive and quick to answer your questions. We truly appreciate your kind words!
I am thrilled to have found Brello for my weight loss needs. It cost a fraction of what I was paying locally. I am experiencing the same weight loss at 60% less in cost and I have had excellent customer service. The meds arrive well packed and preserved in ice to my house.
Reply from Brello Health2026-08-03
Thank you so much for sharing your experience! We're thrilled to hear that Brello has been a cost-effective solution for your weight loss needs and that you're seeing great results. It's wonderful to know that you've received excellent customer service and that your medications arrive well-packaged and preserved. We appreciate you being part of our community!
Both my husband and I are following the program with a very good outcome. I appreciate the fact that the 3 months supply comes at one time so I don't need to reorder every month
Reply from Brello Health2026-08-03
We're so happy to hear that our program is working well for both you and your husband!
I have been with Brello since January 2026, down almost 50lbs! The process has been extremely smooth and have zero complains or regrets.
Reply from Brello Health2026-08-04
Thank you for sharing your wonderful experience! We are so happy to hear about your incredible progress and that your journey has been so smooth and positive. We appreciate you being a part of our community.
My experience has been fine. Very smooth. I haven’t required any assistance. The process is easy. I’d love a discount every now and again. But that’s it.
Reply from Brello Health2026-08-03
We're happy to hear that your experience has been smooth and easy! We appreciate your feedback.
My experience with Brello has been excellent from beginning to the end. From ordering the med, receiving it, and the consultation with Dr. has been the only place online where it has gone so smoothly and fast. I've gotten in touch with customer service and they responded quickly and helped answer my questions. Very friendly and knowledgeable. The med I received came quickly and works great. The only negative thing is not offering deals or discount specials.
Reply from Brello Health2026-08-03
Thank you so much for sharing your excellent experience! We're thrilled to hear that everything from ordering to your consultation and receiving your medication was so smooth and fast. It's also wonderful to know our customer service team was quick, friendly, and knowledgeable in answering your questions.
We truly appreciate your feedback regarding deals and discounts, and we'll certainly take that into consideration as we continue to improve.
My experience with Brello has been amazing, I’ve lost enough weight to feel confident and still currently doing them just to maintain and keep food noise away! I’ve been a customer since March now and we are in August! I feel much better at my weight! The only thing I wish Brello could do would bring the price down just a bit more, positive there are no hidden fees though! You pay what you see! Just be aware it’s a 3 month subscription so you will get charged the same exact price every 3 months for more shots. I am on Tirzepatide. I love the community on Facebook as well, super helpful. I highly recommend them!
Reply from Brello Health2026-08-03
Thank you for sharing your amazing experience with us! We're so happy to hear that Brello has helped you feel more confident and maintain your progress, keeping "food noise" at bay. It's wonderful to know you've been a customer since March and are feeling much better at your current weight.
We appreciate your feedback regarding pricing and are glad you've found our transparency around costs reassuring. It's also fantastic to hear that you're enjoying the supportive community on Facebook. We're honored to be a part of your journey and truly appreciate your high recommendation!
The initial process was pretty easy. The medication worked well at first. My problem came when I was not ready for a refill and wasn’t sure about the process to change the date. Instead it was cancelled and I had to start over. I went up in dose but I am staying on the same weight. I was not able to access the website for a week or so during that time.
Reply from Brello Health2026-08-03
We appreciate you sharing your experience with us. We understand your frustration regarding the refill process and the difficulty accessing our website. We are actively working to improve our systems to prevent such issues in the future and ensure a smoother experience for all our members. Your feedback is invaluable as we strive to enhance our services.
I’ve been very happy with Brello overall. The price is hard to beat, and once you get established, everything runs much more smoothly. My only complaint is that the onboarding process wasn’t the best and could have been better organized. I have been with them a year so the issues are probably worked out.
I’ve used compounded tirzepatide from several pharmacies, and Brello’s has been the strongest and most effective for me, personally. For the value, Brello has been the best. They are worth giving a try.
Reply from Brello Health2026-08-03
Thank you for sharing your positive experience! We're delighted to hear that Brello has been effective for you and that you find our value unbeatable. We appreciate your honest feedback regarding the onboarding process and are continuously working to improve it. It's wonderful to know you've found our compounded product to be the strongest and most effective. We're grateful for your recommendation!
The entire process has been very easy. I’ve been using Brello for many months now and have never had an issue. I get updates when it’s time to renew which is always seamless. Shipping is fast and accurate.
Reply from Brello Health2026-08-03
Thank you so much for sharing your experience! We're delighted to hear that your journey with Brello has been so easy and seamless over many months. It's wonderful to know that you appreciate the renewal updates and that your shipping is consistently fast and accurate. We truly appreciate you being part of the Brello community.
I have had nothing but absolutely positive experiences with Brello. In addition to my tirzepatide, I enjoy the programs for members like Rise which has cooking, exercise, and other offerings.
Affordable, excellent customer service, great doctors, and fast, reliable delivery. I will never look elsewhere.
Reply from Brello Health2026-08-03
Thank you so much for sharing your incredibly positive experience! We're thrilled to hear that you've had nothing but great interactions with us. It's wonderful to know that you're enjoying the programs for members like Rise, which includes cooking, exercise, and other offerings. We truly appreciate your kind words about our affordability, excellent customer service, great doctors, and fast, reliable delivery. We're so happy to have you as part of our community!
Have ordered a couple products from Brello Health and looking forward to what is next :). Great products and customer service! Love my fellow besties!
Reply from Brello Health2026-08-03
Thank you for sharing your positive experience! We're so glad to hear that you've enjoyed our products and customer service. It's wonderful to know you're looking forward to what's next with us, and we appreciate you being part of our community!
J
Joy Gibson · 2 reviews · Experienced 2026-08-01 ·
★★★★★
I have had amazing customer service and…
I have had amazing customer service and support
Reply from Brello Health2026-08-03
We are so happy to hear you had an amazing experience with our customer service and support! We truly appreciate your kind words.
I have been a Brello customer the past six months and order Tirzepitide(GLP-1 and GIP) compounded with B6. They always provide helpful customer service, have a wonderful bunch of members giving support in their Facebook member support group, podcasts, a blog with educational resources, a free app to track progress and reach your provider portal and a terrific streaming exercise video channel, Brello Rise, free. They have weekly interactive live online events for cooking education and lifestyle education and encouragement. The licensed compounding pharmacy they partner with, Southend Pharmacy, is very efficient, fills and sends the medication within 2-5 days from the date the physician prescribes it, and it is sent overnight shipping refrigerated, a three month supply at a time. Brello offers an economical price for the medication, no membership fees, and the price remains the same, no matter the dosage increase or duration of use. They also provide maintenance. I can’t say enough great things about Brello. They have assisted me in making lifelong changes to my lifestyle and health. So far, I have lost 65 lbs in 8 months, and continue to lose every week about a half pound to three pounds! I chose Brello after leaving the care of a different compounding Tirzepatide provider which offered much less at double and eventually triple the cost! I highly recommend Brello. Five stars and will be a Brello customer for life.
Reply from Brello Health2026-08-03
We are incredibly grateful for your wonderful feedback and for sharing your journey with us! It's truly inspiring to hear how our comprehensive support, from customer service and our community to our educational resources and Brello Rise, has contributed to your success. We are so pleased that our partnership with Southend Pharmacy has provided you with efficient and affordable access to your medication. Knowing that we've played a part in your significant health and lifestyle changes, and that you've achieved such fantastic results, means the world to us. We look forward to continuing to support you.
I am so thankful I took a chance with Brello. Started taking their product in Dec 2025 and have loss 77 lbs. The customer service at Brello and their partner Southend Pharmacy is the best. They offer so much support through their weekly Lives, their Facebook page and Brello Rise is amazing. And to top it all off their price is reasonable compared to other online companies.
Reply from Brello Health2026-08-03
We’re so incredibly thankful for your wonderful review! It’s truly inspiring to hear about your success and the significant progress you’ve made on your journey.
We’re especially glad that you've found the support from our team and our partners to be so helpful, and that our community resources like the weekly Lives, Facebook page, and Rise have made such a positive impact. Knowing that our pricing is also reasonable makes us even happier. Thank you for being a valued part of our community!
A
Ashley R. · 3 reviews · Experienced 2026-07-31 ·
★★★★★
Happy with Brello
I have been purchasing GLP-1 medication from Brello for over a year now. The process has always been smooth and a provider gets back to me quickly, especially when I have questions. At first, the pharmacy took a while to actually fill my medication, but more recently they are fast. The delivery arrives within 2 days of shipping and has never come warm. Overall, I've been pleased with my experience.
Reply from Brello Health2026-08-03
We truly appreciate you sharing your positive experience with us! It's wonderful to hear that the process has been smooth and that our providers have been quick to respond to your questions. We're also glad to know that the pharmacy is now filling your medication quickly and that deliveries are arriving promptly and in excellent condition.
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