Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.
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Is Brello Health legit?
Brello Health (brellohealth.com) has a 4.6 out of 5 rating on OK.one, based on 196 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the highly affordable pricing structure and the exceptionally helpful support team that consistently guides people through every step of their health journey. Consumers often note that the enrollment process is entirely smooth and professional, while the provided quality medications help individuals successfully achieve their personal wellness goals.
Some reviewers were dissatisfied with the limited effectiveness of certain medications or experienced slower support responses when trying to resolve complicated account and renewal issues. A few people also mentioned facing unexpected hurdles regarding changing pharmacy providers or dealing with less responsive communication channels during their experience.
Auto-generated from all reviews of this business. For reference only.
Fast shipping, good products, great community. No complaints
Reply from Brello Health2026-08-12
Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.
We are so glad to hear that our team was able to provide you with a supportive and seamless experience. Providing clear communication and helpful service is a top priority for us.
Thank you for choosing Brello Health. We look forward to continuing to be a part of your wellness journey.
I really like Brello. However, as long as you don’t have an order issue outside the normal order procedure, everything proceeds very smoothly and in a timely manner. I am happy with the tirzepatide product. I tried the semaglutide but it was not effective for me, lost only 11 lbs in 9 month; with the tirzepatide i lost almost 10 lbs in less than 2 months. I’ve not really had to interact with a doctor other than basic health questions. I don’t have many side effects and feel fine on the medication.
My main issue is with their chat bot, or maybe it’s a real person on the chat option, and they’re just not very good at CS. My husband, also taking tirzepatide, says calling and talking to a live person is best. The chat is not reliable with regard to continuity of account and ordering and they either don’t fully read your message or understand what you need. I needed to change from sema to tirz but also put a couple week hold on the account between the switch and everything with my account got messed up, including them deleting my account. It took over two months and many contacts, telling the same story, to get it all cleared up and back on track.
Main takeaway is if you are doing straight forward ordering, the product is great. If you have something more complicated, call and talk to a person. I am happy with the product overall.
Reply from Brello Health2026-08-13
Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate your continued trust in Brello and are sorry for the frustration and inconvenience you experienced with our customer service chat.
We also apologize for the systematic confusion that occurred with your subscription while you were switching from semaglutide to tirzepatide. We understand how frustrating it must have been to have your account and ordering experience impacted while trying to make that transition and the prolonged resolution time.
We’re glad we were able to successfully get everything taken care of with you by phone, and we truly appreciate the opportunity to continue being a part of your wellness journey. Thank you again for your patience and for sharing your experience with us!
I’ve been on Tirzepatide through Brello Health for 15 months and have lost 120 pounds. I am very pleased with their customer service and quality of product. They also provide FREE workout videos, education and mental health support! Their online support groups where their customers get to interact with and support each other are AMAZING!
Reply from Brello Health2026-08-10
Thank you so much for sharing your incredible journey and positive experience. We're absolutely thrilled to hear about your significant weight loss and that you've been so pleased with our customer service and product quality. It's wonderful to know that our free workout videos, educational resources, mental health support, and online community groups have been so impactful for you. We truly appreciate your kind words and are so happy to have you as part of the community.
I am so glad I found Brello. I used another company for my GLP-1 but Brello has been so much better. The community, the constant price, the helpful staff and medical professionals. Everything. It’s been a blessing.
Reply from Brello Health2026-08-10
Thank you for sharing your wonderful feedback! We are so glad to hear that Brello has been such a positive experience for you, especially after using another company. It's truly rewarding to know that our community, consistent pricing, and supportive staff and medical professionals have made such a difference. We appreciate you being part of our journey!
Great program, amazing support group .
I love it .
Reply from Brello Health2026-08-10
We're so happy to hear you're enjoying the program and finding our support group amazing! Your positive feedback truly means a lot to us. Thank you for sharing your love for it!
Brello has been a life saver for me.I love this group you are all upbeat and positive .I love all you besties.And if I ask a question everyone is willing to help I love all the advice and positivity in this group. I don't know what I would do without all of you in this group
Reply from Brello Health2026-08-10
Thank you so much for sharing this! We're incredibly happy to hear that Brello has been such a positive and supportive experience for you. It truly means a lot to us that you feel such a strong sense of community and find our group to be a source of uplifting advice and positivity. We're so glad to have you as part of our community!
I love Brello Health, started my search for a great company with good prices when I wanted to switch to a compounding company for maintenance. I came for the price, but what I found was so much more!! I found a wonderful community with great people, all on a journey to better health. I have met some incredible people, who have become friends. If you’re looking for an amazing company, amazing people, such a supportive community, look no further, BRELLO Health is definitely your best spot!
Reply from Brello Health2026-08-10
We're so grateful you took the time to share your experience with us. It's truly wonderful to hear that you've found not only great value but also a supportive community on your health journey. We're thrilled that you've connected with incredible people and feel so positive about your experience with us. Thank you for your kind words and for being a part of our community.
What a breath of fresh air Brello is! I was previously with the ‘elephant’MD but the prices were so night that I could no longer er afford T. I was off of the shot for several months until a co-worker told me how Brello has been such a blessing for her life, financially and mentally! After doing my own research and comparisons, Brello Health was the obvious winner! The customer service is TOP TIER! I am so excited and cannot say enough about how blessed I feel to be apart of the Brello community 💜💛💜💛
Reply from Brello Health2026-08-10
We are so incredibly happy to hear that Brello has been such a positive change for you, both financially and mentally! It's wonderful to know that our customer service has made such a great impression. We're truly grateful to have you as part of our community!
I have been a Brello Health customer since June 2025 and have been so happy I chose them. The customer service has always been there via phone when I needed them and the online support through the Thrive group has been worth every penny I’ve paid for my medication. I’m sad to see so many unhappy posts on here from people who either don’t realize they need to eat better and that the meds are just a tool to help you lose weight or people who can’t pick up the phone to call customer support and rely on emails or maybe even smoke signals to communicate. Pick up the phone, they will help you! Thank you Brello for being the help I needed to get my life back.
Reply from Brello Health2026-08-10
Thank you for sharing your wonderful experience! We are so happy to hear that Brello Health has been a positive force in your journey since June 2025. It's truly rewarding to know that our customer service and the Thrive group have provided the support you needed. We appreciate your kind words and are here to continue supporting you!
I’ve started my month 3 dosage last week. So far I’ve lost 14lbs. It really does help with the food noise and impulse snacking. The only bump I have ran into is it’s not very easy to talk to someone. The message center is set up like a chat but it takes a while for anyone to get back to me. If they do. I have questions about my renewal. Other users have advised I should have been contacted by now to review how the dosage is working but I have not. When I try to contact anyone at Brello I just get a dead chat or I’m on hold for over 20 minutes. This is a known problem among users. Hopefully it’s fixed soon for all of us. At the very least I would like to get a hold of someone before I’m charged.
Reply from Brello Health2026-08-10
We appreciate you sharing your experience and are glad to hear about your progress with the dosage. We sincerely apologize for the difficulties you've encountered trying to reach our team regarding your renewal and dosage review. We understand how frustrating it is to experience delays in communication, and we are actively working to improve our response times and ensure a smoother process for all our users. We are taking your feedback seriously as we strive to enhance our support system.
Brello customer service is top notch. Any inquiries have been answered within 48 hours. Adjustment made to billing date because I’ll be out of town and want to ensure I’ll be here to receive shipment. Very pleased with Brello Tirz compound and my results.
Reply from Brello Health2026-08-07
Thank you for sharing your positive experience! We're so glad to hear that our customer service has been top-notch and that inquiries are answered promptly. It's wonderful that we could adjust your billing date to ensure a smooth delivery. We truly appreciate your satisfaction with the compound and your results.
K
Kim · 1 review · Experienced 2026-08-06 ·
★★★★★
Going great
I've been very happy with Brello these past few months. Orders are prompt, customer service is great, and the price is right
Reply from Brello Health2026-08-07
Thank you so much for sharing your positive experience! We're thrilled to hear that you've been happy with our service over the past few months, especially regarding prompt orders, great customer service, and fair pricing. We truly appreciate your support!
The company is very responsive and affordable I'm thrilled that they are servicing Florida
Reply from Brello Health2026-08-06
Hi ,
Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.
Customer service was excellent. Got my order faster then expected. Felt like they really cared about my needs.
Reply from Brello Health2026-08-06
Hi Paul,
Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.
Thank you for choosing Brello Health. We look forward to continuing to be a part of your wellness journey.
Working with Brello has been an easy process with very fast shipping and quality product!! Highly recommend!!!
Reply from Brello Health2026-08-05
Hi Lynnette,
Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.
We are so glad to hear that our team was able to provide you with a supportive and seamless experience. Providing clear communication and helpful service is a top priority for us.
Thank you for choosing Brello Health. We look forward to continuing to be a part of your wellness journey."
Great experience and great results. Thanks Brello!
Reply from Brello Health2026-08-06
Hi ,
Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.
Hi ,
Thank you for taking the time to share your feedback. We appreciate hearing about your experience with Brello Health and are grateful that you chose to share it with others.
I’ve been taking a compounded Tirzepatide for 16 months and have lost 70lbs. I switched from my last supplier to Brello 2 months ago because third their price was less expensive. The sign up process was quite easy and painless. I was approved the next day and received my meds the day after that. They came well packaged and all the necessary supplies were in the box. In very happy I switched and have recommended Brello to my friend who is also on this journey and she switched too. I highly recommend them!
Reply from Brello Health2026-08-04
Thank you so much for your wonderful review! Congratulations on your incredible achievement of losing 70 lbs—that is an amazing milestone, and we’re honored to be a part of your wellness journey.
We’re so glad to hear that your sign-up experience was smooth and easy, and that you were able to receive your approval and medication so quickly. Providing a seamless experience for our members is something we strive for, so it’s wonderful to know we delivered that for you.
We're also thrilled that you chose to make the switch to Brello, and it means so much to hear that you’ve recommended us to a friend. We’re delighted to welcome both of you to the Brello family! Thank you for trusting us to be part of your journey and for sharing your experience with others. We wish you continued success and look forward to supporting you every step of the way!
I had the most amazing experience with…Laurie in Customer Service
I had the most amazing experience with Brello customer service. Laurie went above & beyond to solve my problem! I can’t thank you enough for your patience and helping me solve my problem so quickly & with such kindness!!
Reply from Brello Health2026-08-04
Hi,
Thank you for taking the time to share your feedback. We appreciate you sharing your experience with Brello Health and are grateful that you chose to share your thoughts with others.
We’re glad to hear that our team was able to provide helpful support and clear communication throughout your experience. Creating a positive member experience and providing responsive service are priorities for us.
Thank you again for choosing Brello Health. We appreciate your feedback and are grateful for the opportunity to be part of your experience.
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